691 Customer Service jobs in Baldwin
Customer Service Representative
Posted 12 days ago
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Job Description
- Customer Support : Respond to customer inquiries via phone, email, and chat promptly and professionally, ensuring timely and accurate information.
- Issue Resolution : Troubleshoot and resolve customer issues, complaints, or concerns in a friendly and efficient manner. Escalate complex issues to the appropriate team members when necessary.
- Product Knowledge : Provide customers with detailed product information and updates, assist with product selection, and guide them through features and benefits.
- Order Management : Process orders, returns, exchanges, and refunds accurately while maintaining high attention to detail.
- Customer Follow-Up : Ensure customers receive follow-up communication on their inquiries or unresolved issues. Ensure customer satisfaction post-resolution.
- Documenting Interactions : Maintain accurate records of customer interactions, transactions, comments, and complaints in CRM systems.
- Cross-Functional Collaboration : Work closely with other departments (sales, technical support, etc.) to ensure customer needs are met and service standards are maintained.
- Upselling & Cross-Selling : Promote additional products, services, or upgrades to customers when applicable, while maintaining a customer-first approach.
- Feedback Collection : Gather customer feedback and suggest improvements based on recurring issues or opportunities for service enhancement.
Company Details
Customer Service Representative
Posted today
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Job Description
Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
Customer Service Representative
Posted today
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Position Title: Customer Service Representative Location: Brooklyn, NY 11233 Shift Time: 8:00am – 4:00pm; 1-Hour Unpaid Lunch, (Monday -Friday) Position Summary: In an effort to increase enrollment in NYC public schools post COVID-19 pandemic, DOE is committed to providing outreach, tools, resources and the most up-to-date information to families through an array of avenues including our P311 call center, our in-house outreach team, and our family-facing Family Welcome Centers across the five boroughs. We believe a thoughtful marketing campaign will help us achieve our goal of providing families with the resources and tools they need to make informed decisions on education. In turn, this campaign will allow families to select the best option, which is a nurturing, no-cost free education for their children. We hope to bring back families that have transitioned out of school and aim to bring new families to schools as well. The Office of Student Enrollment (OSE) is a fast-paced, multifaceted organization with workload that spans the entire calendar year to manage admissions, enrollment and transfers for students in 3K, Pre-Kindergarten and Kindergarten through Grade 12 (not including charter schools). The Office of Student Enrollment supports the Client core priorities by designing and implementing childcare eligibility determinations and admissions policies and processes that provide all students with access to high-quality day cares and public schools. The Family Welcome Center Enrollment Representative is an integral member of the Family Welcome Center (FWC) team, providing excellent customer service to families seeking assistance with enrollment and admissions-related matters, and handling complex situations in a manner that best supports families. In this role, the Family Welcome Center Enrollment Representative works closely with FWC Supervisors and staff to triage family requests and assist with the completion of various family requests. As a supportive and temporary member of the FWC team, the Family Welcome Center Enrollment Representative also assists with outreach and implementation of various admissions events to increase enrollment and provide resources to families to transition back to Client schools. Reports to: Family Welcome Center Supervisor Direct Reports: N/A Key Relationships: Works with families, Family Welcome Center staff, school-based staff, other Client offices, school communities, community-based organizations and agencies. Responsibilities: • Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow-up and documenting in FWC systems. • Under the direction of FWC Supervisors, assists with placing students on register at schools. • Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools. • Assists with collecting family contact information and determining the best ways to reach them, home languages, etc. • Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment. • Serves as a resource for families and students regarding admissions, providing high-quality information and timely responses to inquiries. • Provides excellent customer service and support in all instances of working with families. • Works on implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations. • Assists and participates in student enrollment events, workshops, and information sessions. • Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts. • Inputs data in various Client systems including but not limited to ATS, Service Cloud and MySchools, to support application processes. • Works in accordance and is familiar with Chancellor's Regulations A101 while using the highest ethical standards. Qualification Requirements: • Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment. • Commitment to excellent customer service. • Excellent verbal and written communication skills. • Knowledge of Microsoft Office Suite (Excel, Outlook, Office 365 applications, TEAMS) • Strong interpersonal and organizational skills
Customer Service Representative
Posted today
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Job Description
Job Type: W2 Contract 3 months Location: Lake Success, NY Schedule: M F 10am to 6pm, some Saturdays Pay Rate: $17 / hour Position Overview: Provide customer service by resolving issues and answering inquiries. Process laboratory orders and requests accurately. Maintain detailed records of interactions and transactions. Support lab operations.
Customer Service Representative
Posted today
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Job Description
Location: Brooklyn, NY
Pay: $20.00$24.00/hr. (depending on relevant experience)
Hours: 8 AM 5 PM
Days: Monday Friday
Why Choose Us
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal, and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of cultureone where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional Customer Service Representatives who care about the safety of our drivers and the service provided to the community. As a Customer Service Representative with us, the minimum responsibilities are:
- Answering customer calls and processing customer orders for new service, discontinuance, or changes in service
- Accepting payments from customers, researching customer billing inquiries, and updating customer account information
- Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues
Qualifications & Skills
- 2 years of high-volume Customer Service experience
- Experience with Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills
Benefits
- Competitive Compensation
- 401(K) with company match; let us help you save for your future
- Healthcare; Medical, Dental, Vision
- Insurance: Life, Short Term/Long Term Disability
If you are a motivated professional with a passion for customer service, we encourage you to apply today!
Customer Service Representative
Posted today
Job Viewed
Job Description
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record
- High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative
Posted today
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Job Description
Customer Service Representative
The Company
Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements.
Company Benefits
Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match
Other Available Benefits
Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k
Primary Purpose of the Position
Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.
Essential Functions
- Deliver proactive, personalized service to Private and Corporate Aviation clientele.
- Arrange services including hotel, catering, and ground transportation.
- Coordinate aircraft services, such as fuel and hangar storage.
- Input trip data into scheduling software as well as updating customer information in database, as necessary.
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educate customers on available services, promotions, and programs.
- Process customer invoices.
- Answer customer questions and resolve issues, as necessary.
- Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
- Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
- Maintain lobby appearance and keep snack and beverages stocked.
- Flight tracking via online databases to ensure timely services.
- Perform other duties that may be assigned, as necessary.
Minimum Qualifications
- Must be 18 years of age.
- Strong verbal and written communication skills.
- Intermediate knowledge of all Microsoft Office products.
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
- Negotiation and sales skills.
- Reliable multitasking skills.
- Valid driver's license.
Preferred Qualifications:
- Previous customer service experience preferred.
- Basic knowledge of various aircraft types and servicing a plus.
Reports to : Customer Service Manager
Supervisory Responsibility : This job has no supervisory responsibilities.
FLSA Status : This position is nonexempt.
Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions.
Travel : This position requires no travel.
Physical Requirements : Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays.
EEO Statement : The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties : Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you are interested in applying, please send your cover letter and resume to
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Customer Service Representative
Posted today
Job Viewed
Job Description
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $00 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver's license and ability to maintain a good driving record
- High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
Pay Range is: 14.13 - 21.45 Hourly
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
LOCATION: 250 Miller Place, Hicksville, NY 11801
HOURS: Multiple Shifts Available:
* 10:30am - 7:00pm; Mon, Wed, Thu and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Tue
* 10:30am - 7:00pm; Mon, Tue, Thu, and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Wed
* 10:30am - 7:00pm; Mon, Tue, Wed and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Thr
* 7:30am - 4:00pm; Sun and 10:30am - 7:00pm; Mon - Thu and off Friday/Saturday
* 12:30pm - 9:00pm; Mon - Fri
* 7:00am - 3:30pm; Sun and 10:30am - 7:00pm; Mon, Tue, Wed, Fri and off Thu/Sat
FULL TIME: Benefits Eligible
In this role, you will:
Provide patients, clients, and the laboratory team with exceptional service right over the phone!
Work in a call center environment.
Champion safety, compliance, and quality control.
All you need is:
High School Diploma or equivalent
1 year of experience working in a call center or in the laboratory
Exceptional communication skills
Top notch typing proficiency (at least 35wpm), including 10-key
Ability to thrive in a fast-paced environment
Bonus points if youve got:
Associates Degree or Medical Assistant training
2+ years of laboratory training or experience in specimen collection and processing
Data entry experience in a production environment
Salary minimum to max is $17.00 to $25.00. Pay is commensurate with experience; geographic differentials to the pay range may apply.
Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.
Well give you:
Appreciation for your work
A feeling of satisfaction that youve helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging were a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40Work Shift:
Job Category:
Laboratory OperationsCompany:
Sunrise Medical Laboratories, Inc.Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.