231 Customer Service jobs in Baldwinsville

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com ( or follow Carrier on social media at @Carrier ( .
**About This Role:**
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.
**Training:**
+ Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems
**Key Responsibilities:**
+ Works under immediate supervision to provide satisfactory and quality customer service
+ Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
+ Assists with resolving basic customers' service or billing complaints
+ Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
+ Dealer referrals-getting them connected with a dealer that can provide sales or service
+ Our number one goal is to get the homeowner connected with the dealer through warm transfer
+ Provide customers with warranty information
+ Product comparison
+ Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
**Required Qualifications:**
+ High school diploma or GED
+ 6+ months experience handling inbound calls in a call center environment
**Preferred Qualifications:**
+ Bachelor's Degree
+ Sales Force experience
+ Ability to meet standardized call center metrics
+ Be dependable
+ Show up to work on time and completing each shift
+ Maintain assigned break and lunch schedules
+ Above average verbal and written communication skills
**_RSRCAR_**
**_#LI-OnSite_**
Pay Range:
$31,500.00-$49,500.00
**_Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._**
**Job Applicant's Privacy Notice:**
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Description We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This is a Contract to permanent opportunity ideal for someone passionate about building strong client relationships and delivering exceptional service. In this role, you will play a key part in supporting customer needs through effective communication and efficient problem-solving.
Responsibilities:
- Respond to inbound customer calls and provide accurate information or assistance as needed.
- Handle order entry tasks with precision, ensuring timely and efficient processing.
- Maintain clear and detail-oriented communication with clients to address inquiries or resolve issues.
- Manage both inbound and outbound calls to support customer needs and follow up on outstanding matters.
- Utilize computer-based systems to enter data and track customer interactions effectively.
- Deliver excellent service by listening to customer concerns and offering suitable solutions.
- Work collaboratively with team members to ensure seamless customer support.
- Stay updated on company policies and procedures to provide consistent and reliable information.
- Participate in ongoing training to enhance skills and improve service delivery. Requirements - At least 2 years of experience in a customer service or call center environment.
- Strong communication skills, both verbal and written, to interact effectively with customers.
- Proficiency in handling inbound and outbound calls with professionalism.
- Experience with order entry and data processing systems.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Familiarity with computer-based training tools and software.
- Excellent problem-solving skills and a customer-focused mindset. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at Avery Dennison, some of the great benefits we provide are:
+ Health & wellness benefits starting on day 1 of employment
+ Paid parental leave
+ 401K eligibility
+ Tuition reimbursement
+ Employee Assistance Program eligibility / Health Advocate
+ Paid vacation and paid holidays
Job Description
As a Senior Customer Service Representative, you'll take ownership of customer inquiries, expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders, managing returns, and collaborating with sales and credit departments to exceed customer expectations.
Responsibilities:
+ Process customer orders
+ Answer customer questions in regards to products, order time frames, delivery timeframes
+ Process order changes when it is possible according to order procedures.
+ Process and provide status on RMA-Return Material Authorization
+ Provides timely and accurate information to incoming customer order status and product knowledge requests
+ Sets up new customer accounts
+ Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
+ Works closely with credit department to resolve credit issues
+ Provides timely feedback to the company regarding customer's concerns
+ Partners with sales team to meet and exceed customer service expectations
+ Performs data entry tasks to maintain customer information database
+ Notify management team for Rush orders to provide customer timely realistic resolution to their needs
+ Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
+ Completes assigned work from supervisor, Quotes , Orders, etc
Qualifications
+ High School Diploma or equivalent required.
+ 8+ years Customer Service or related experience preferred.
+ Excellent written, verbal and telephone communication skills.
+ Strong data entry and organizational skills. Detailed oriented and good follow-up skills
+ Able to effectively manage multiple priorities and issues.
+ Excellent leadership and and strong project management skills
Additional Information
The hourly rate for this position is $3.37 - 31.15/ hour.
The hiring (base salary / wage rate) range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled