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310 Customer Service jobs in Basalt

Customer Service Representative

83404 Iona, Idaho Waste Connections

Posted 1 day ago

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Job Description

PSI Environmental Services, a Waste Connections company, is looking for a high energy **Customer Service Representative** to join our GROWING team in Idaho Falls, Idaho.
**PAY:**
$16- $17.00 per hour. DOE
**WHY YOU NEED TO JOIN US:**
+ CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
+ INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
**DUTIES AND RESPONSIBILITIES** **:**
-Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
-Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
-Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
-Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
-Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
-A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
**WORKING CONDITIONS AND PHYSICAL EFFORT:**
-Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
-CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
-Also, long periods spent sitting, typing, or looking at a computer screen are common.
**MINIMUM JOB REQUIREMENTS:**
-1 year of Phone Customer Service experience _preferred_ .
-Ability to read, write, comprehend and communicate in English.
-Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
To be considered for any of our current openings you must complete an application at . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
**Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.**

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Remote Customer Service Representative

83401 Idaho Falls, Idaho Maximus

Posted 16 days ago

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Job Description

Permanent

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.

The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.

Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.

Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.

Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks.

Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP

Prepare and distribute confidential customer documentation securely across different teams within CHDA.

Other general administrative duties.

Qualifications & Experience

Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
IT literate, with good Microsoft Office skills
Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Demonstrable experience in an administrative or customer service position.

Individual Competencies

Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
Able to prioritise tasks effectively
Able to deliver work to set targets and specified standards
Self-motivated: Able to work unsupervised and use own initiative
Able to remain calm in challenging situations
A positive enthusiastic approach to solving problems
Proven ability to make logical and solid decisions.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

24,570.00

Maximum Salary

£

24,570.00

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Customer Service Representative - Basalt/Willits

Basalt, Idaho Alpine Bank

Posted today

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Job Description

"What's it about." Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off? That is what this job is all about: Caring About Others. And if it's one thing you know better than anyone else, it's your ability to "care". Want proof of your expertise? Just ask your best friend. Below, we'll get into some nuts and bolts of what we're looking for. Don't let the wealth of details overwhelm you. We believe in you. You can do it. General Purpose The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular and Reliable on-site attendance is required as an essential function of this position.
Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
Uses numerous software applications to accomplish daily tasks with minimal errors.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team oriented environment.
Follows all bank policies and procedures.
Performs other duties as assigned.

Employees are held accountable for all duties of this job. Job Qualifications Knowledge, Skills, and Ability:

Customer Service oriented individual.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Understanding and application of banking compliance regulations.
Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
Bilingual abilities are a plus.

Education or Formal Training:

No specific education or formal training required.

Experience:

An entry-level position requiring little or no banking experience.
Previous cash handling and/or customer service experience preferred.

Working Conditions Working Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included. Physical Activities: These are representative of those which must be met to successfully perform the essential functions of this job. Physical demands standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Starting Rate of Pay is from $20.50 to $25.50 per hour, depending on experience. For an overview of our employee benefits please visit: Alpine Bank Careers Page Position anticipated to close March 11, 2025, or until filled. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Limited Service Customer Service Representative -(Remote)

83401 Idaho Falls, Idaho Maximus

Posted 11 days ago

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Job Description

Permanent

Description & Requirements

Maximus is currently hiring a Limited Service Customer Service Representative to support our SOA Maine State Based Marketplace team. This is a remote opportunity. The Customer Service Representative is responsible for answering inbound calls, making outbound calls, assisting consumers with applications for coverage, and applying for financial assistance, as well as processing document verifications.

The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based Marketplace, Consumer Assistance Center. We provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.

**Must be wiling and able to accept a limited service position.**

Why Maximus?

Work/Life Balance Support - Flexibility tailored to your needs!

• Competitive Compensation - Bonuses based on performance included!

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

• Tuition Reimbursement - Invest in your ongoing education and development.

• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

• Professional Development Opportunities-Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.

- Track and document all inquiries using the applicable systems.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

- Facilitate translation services for non-English speaking callers according to procedures.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

- Previous experience on the Maine SBM project within the last year is required.

- Must be willing and able to accept a Limited Service position.

Home Office Requirements:

- Internet speed of 25mbps or higher required (you can test this by going to

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.00

Maximum Salary

$

17.00

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Limited Service Customer Service Representative -(Remote)

83401 Idaho Falls, Idaho Maximus

Posted 21 days ago