Customer Service Representative (Concierge)

36670 Mobile, Alabama Ferguson Enterprises, LLC.

Posted 1 day ago

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Job Description

**Job Posting:**
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.
**Responsibilities:**
+ Receive inbound phone calls and dispatch calls to the appropriate department
+ Resolve customer problems and refers problems to appropriate department when appropriate
+ Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
+ Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
+ Respond to, or redirect routine inquiries from external/internal sources about the organization, it's activities, or processes so callers/visitors are answered promptly and accurately
+ Participate in meetings and communicate any concerns to management
+ Make sure to follow all policies, rules, regulations, and procedures
+ Perform other duties or functions as requested by management
**Schedule: Monday-Friday 7am-4pm plus overtime as needed**
**Qualifications:**
+ Strong written and verbal communication skills with ability to communicate across all levels of the organization
+ Ability to handle a fast-paced call center environment
+ Be well organized, detailed, and have time-management skills
+ Display a high level of integrity and professionalism
+ Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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**Pay Range:**
-
$15.00 - $19.04
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (
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Accounting Customer Service Representative

36527 Spanish Fort, Alabama PBS SYSTEMS

Posted 3 days ago

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Job Description

Permanent

Company Name:    PBS Systems

Job Location:                   Spanish Fort, Alabama

Job Type:                          Full-time, Permanent

No. of Openings:           

Internal Job Title:             Accounting Support Analyst - Tier 1

Reports To:                      Program Manager - Accounting Support

Job Requirement(s):       Travel throughout Canada and USA, 1 weeks per month

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ 


The Opportunity:


We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.


The Role:


PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software. 

Responsibilities:

  • Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
  • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
  • Collaborating with other groups/departments to streamline service delivery
  • Identify opportunities to drive process improvements that positively impact the client’s experience
  • Develop knowledge and understanding of our software and the supporting infrastructure.
  • Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
  • Achieving and exceeding KPI targets and other metrics defined by the department
  • Available to travel at least 1 week per month throughout the US and Canada
  • Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
  • Commit to ongoing personal development and cross-training as recommended by your Team Lead
  • Other duties as required

Qualifications :

  • High school diploma
  • Must have Valid Driver’s license and passport
  • Previous customer service, helpdesk or dealership experience will be considered an asset
  • Basic accounting skills (debits and credits)
  • Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
  • Available to work various shifts including Saturdays and Sundays dependent on the department’s needs and requirements
  • Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
  • Strong decision making and analytical abilities
  • Strong detail orientation
  • Effective time management and organization skills
  • Ability to work independently and within a team environment

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • Free parking
  • Staff events
  • Competitive base salary ($42,000k/yr. to $52,000k/yr. USD)
  • Great referral bonus
  • Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department. 

Apply Now

Remote Customer Service Representative

36601 Mobile, Alabama Maximus

Posted 16 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.

The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

  • Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
  • Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.
  • Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.
  • Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks.
  • Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA.
  • Other general administrative duties.
  • Qualifications & Experience

    • Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
    • IT literate, with good Microsoft Office skills
    • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
    • Demonstrable experience in an administrative or customer service position.

    Individual Competencies
    • Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
    • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
    • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
    • Able to prioritise tasks effectively
    • Able to deliver work to set targets and specified standards
    • Self-motivated: Able to work unsupervised and use own initiative
    • Able to remain calm in challenging situations
    • A positive enthusiastic approach to solving problems
      Proven ability to make logical and solid decisions.

    EEO Statement

    Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

    Minimum Salary

    £

    24,570.00

    Maximum Salary

    £

    24,570.00

    Apply Now

    Limited Service Customer Service Representative -(Remote)

    36601 Mobile, Alabama Maximus

    Posted 11 days ago

    Job Viewed

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    Job Description

    Permanent
    Description & Requirements

    Maximus is currently hiring a Limited Service Customer Service Representative to support our SOA Maine State Based Marketplace team. This is a remote opportunity. The Customer Service Representative is responsible for answering inbound calls, making outbound calls, assisting consumers with applications for coverage, and applying for financial assistance, as well as processing document verifications.

    The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based Marketplace, Consumer Assistance Center. We provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.

    **Must be wiling and able to accept a limited service position.**

    Why Maximus?

    Work/Life Balance Support - Flexibility tailored to your needs!

    • Competitive Compensation - Bonuses based on performance included!

    • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

    • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

    • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

    • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

    • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

    • Tuition Reimbursement - Invest in your ongoing education and development.

    • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

    • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

    • Professional Development Opportunities-Participate in training programs, workshops, and conferences

    Essential Duties and Responsibilities:

    - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

    - Respond effectively to all forms of inbound and outbound contacts.

    - Track and document all inquiries using the applicable systems.

    - Transfer/refer consumers to appropriate entities according to the established guidelines.

    Facilitate the fulfillment of caller requests for materials via mail, email, or download.

    - Facilitate translation services for non-English speaking callers according to procedures.

    - Escalate calls or issues to the appropriate designated staff for resolution as needed.

    - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

    Minimum Requirements

    - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

    - Previous experience on the Maine SBM project within the last year is required.

    - Must be willing and able to accept a Limited Service position.

    Home Office Requirements:

    - Internet speed of 25mbps or higher required (you can test this by going to

    - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

    - Must currently and permanently reside in the Continental US.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    17.00

    Maximum Salary

    $

    17.00

    Apply Now

    Limited Service Customer Service Representative -(Remote)

    36601 Mobile, Alabama Maximus

    Posted 21 days ago

    Job Viewed

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    Job Description

    Permanent
    Description & Requirements

    Maximus is currently hiring a Limited Service Customer Service Representative to support our SOA Maine State Based Marketplace team. This is a remote opportunity. The Customer Service Representative is responsible for answering inbound calls, making outbound calls, assisting consumers with applications for coverage, and applying for financial assistance, as well as processing document verifications.

    The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based Marketplace, Consumer Assistance Center. We provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.

    **Must be wiling and able to accept a limited service position.**

    Why Maximus?

    Work/Life Balance Support - Flexibility tailored to your needs!

    • Competitive Compensation - Bonuses based on performance included!

    • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

    • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

    • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

    • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

    • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

    • Tuition Reimbursement - Invest in your ongoing education and development.

    • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

    • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

    • Professional Development Opportunities-Participate in training programs, workshops, and conferences

    Essential Duties and Responsibilities:

    - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

    - Respond effectively to all forms of inbound and outbound contacts.

    - Track and document all inquiries using the applicable systems.

    - Transfer/refer consumers to appropriate entities according to the established guidelines.

    Facilitate the fulfillment of caller requests for materials via mail, email, or download.

    - Facilitate translation services for non-English speaking callers according to procedures.

    - Escalate calls or issues to the appropriate designated staff for resolution as needed.

    - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

    Minimum Requirements

    - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

    - Previous experience on the Maine SBM project within the last year is required.

    - Must be willing and able to accept a Limited Service position.

    Home Office Requirements:

    - Internet speed of 25mbps or higher required (you can test this by going to

    - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

    - Must currently and permanently reside in the Continental US.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Minimum Salary

    $

    16.00

    Maximum Salary

    $

    16.00

    Apply Now

    Customer Service Representative II (Remote Limited Service)

    36601 Mobile, Alabama Maximus

    Posted 6 days ago

    Job Viewed

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    Job Description

    Permanent
    Description & Requirements

    Maximus is looking to fill a Customer Service Representative II position (CSR II). This position supports our CDC INFO program. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

    *** Position is a temporary and remote position ***

    *** Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

    Essential Duties and Responsibilities:

    - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

    - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

    - Uses computerized system for tracking, information gathering, and/or troubleshooting.

    - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
    - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    Education and Responsibilities:

    - High School diploma or GED required

    - Minimum six (6) months customer service/administrative /call center experience required

    - Must be able to speak and write English clearly and professionally

    - Successfully complete the written assessment

    - Highly effective communicator with strong ability to provide an excellent empathetic customer experience

    - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

    - Experience working with a PC, MS Word and Outlook required

    - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

    - Proven ability to work as a member of a team, as well as independently

    - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

    - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

    Previous experience with phone systems, and headset preferred

    - Must be able to work from home and comply with remote working policies and requirements

    - Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

    - Must be able to work alternate schedules

    - Customer service is the primary function

    - Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

    - Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

    - Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

    - Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

    - Track and document all inquiries, appointments, kits, using CRM and applicable systems

    - Meet Quality Assurance (QA) and other key performance metrics

    - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

    - Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

    - Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems

    *** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted.***

    Home Office Requirements:

    - Hardwired internet (ethernet) connection.

    - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

    - Private work area and adequate power source.

    -Video calls may be requested on occasion. Proper background and attire is required.

    *** Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required ***

    - Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

    OS for Windows - Windows 10 or Windows 11

    OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

    Minimum Requirements

    - High School diploma or equivalent with 6 months of customer service experience.

    - May have additional training or education in area of specialization.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    17.75

    Maximum Salary

    $

    24.16

    Apply Now

    Customer Service Representative II (Remote Limited Service)

    36601 Mobile, Alabama Maximus

    Posted 8 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Permanent
    Description & Requirements

    Maximus is looking to fill a Customer Service Representative II position (CSR II). This position supports our CDC INFO program. CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.

    ***Must be able to start work on 10/6/2025***

    *** Position is a temporary and remote position ***

    *** Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

    Essential Duties and Responsibilities:

    - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

    - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

    - Uses computerized system for tracking, information gathering, and/or troubleshooting.

    - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
    - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

    Education and Responsibilities:

    - High School diploma or GED required

    - Minimum six (6) months customer service/administrative /call center experience required

    - Must be able to speak and write English clearly and professionally

    - Successfully complete the written assessment

    - Highly effective communicator with strong ability to provide an excellent empathetic customer experience

    - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills

    - Experience working with a PC, MS Word and Outlook required

    - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

    - Proven ability to work as a member of a team, as well as independently

    - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes

    - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure

    Previous experience with phone systems, and headset preferred

    - Must be able to work from home and comply with remote working policies and requirements

    - Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs

    - Must be able to work alternate schedules

    - Customer service is the primary function

    - Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy

    - Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures

    - Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits

    - Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner

    - Track and document all inquiries, appointments, kits, using CRM and applicable systems

    - Meet Quality Assurance (QA) and other key performance metrics

    - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group

    - Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)

    - Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.

    *** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

    Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

    - Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

    OS for Windows - Windows 10 or Windows 11

    OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

    Home Office Requirements:

    - Hardwired internet (ethernet) connection.

    - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to (1)

    - Private work area and adequate power source.

    -Video calls may be requested on occasion. Proper background and attire is required.

    Minimum Requirements

    - High School diploma or equivalent with 6 months of customer service experience.

    - May have additional training or education in area of specialization.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    17.75

    Maximum Salary

    $

    24.16

    Apply Now
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    Commercial and Residential Property Insurance Customer Service Representative

    36601 Mobile, Alabama Maximus

    Posted 7 days ago

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    Job Description

    Permanent
    Description & Requirements

    Maximus is currently seeking a Customer Service Representative to support our Commercial and Residential Property Insurance business needs. This is a remote opportunity. The primary responsibilities will include chat, email, inbound and outbound calls. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

    At Maximus we offer a wide range of benefits to include:

    - Work/Life Balance Support - Flexibility tailored to your needs!

    - Competitive Compensation - Bonuses based on performance included!

    - Comprehensive Insurance Coverage - Choose from various plans, including

    Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally,

    enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet

    insurance.

    - Future Planning - Prepare for retirement with our 401K Retirement Savings

    plan and Company Matching.

    - Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave,

    along with Short and Long Term Disability coverage.

    - Holistic Wellness Support - Access resources for physical, emotional, and

    financial wellness through our Employee Assistance Program (EAP).

    - Recognition Platform - Acknowledge and appreciate outstanding employee

    contributions.

    - Tuition Reimbursement - Invest in your ongoing education and development.

    - Employee Perks and Discounts - Additional benefits and discounts

    exclusively for employees.

    - Maximus Wellness Program and Resources - Access a range of wellness

    programs and resources tailored to your needs.

    - Professional Development Opportunities: Participate in training programs,

    workshops, and conferences.

    Essential Duties and Responsibilities:

    - Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.

    - Respond effectively to all forms of inbound and outbound contacts.

    - Process workflow documents, which include income, identity, and other eligibility verification documents.

    - Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

    Minimum Requirements

    - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

    - Commercial and residential property insurance experience required.
    - Inbound and outbound call center experience required.

    - Electronic communication with customers including email and chat experience required.

    - Must be able and willing to work Monday- Friday 8:00am-5:00pm Eastern Standard Time (EST).

    - Microsoft application experience required.

    Home Office Requirements:
    - Internet speed of 25mbps or higher required (you can test this by going to />- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
    - Must currently and permanently reside in the Continental US.

    EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations
    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

    Minimum Salary

    $

    21.00

    Maximum Salary

    $

    22.50

    Apply Now

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