208 Customer Service jobs in Butner

Description
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety
Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Now Hiring: Customer Service Representative - Pharmacy Operations**
Adecco Healthcare & Life Sciences is seeking **Customer Service Representative** s to support our client's Pharmacy Operations team. This position plays a key role in ensuring patients receive exceptional service, accurate medication deliveries, and compassionate support.
If you're detail-oriented, empathetic, and have strong communication skills, this is an excellent opportunity to launch or grow your career in healthcare support!
**Location:** Cary, NC
**Pay Rate** : $ 20.40/hour
**Schedule** : Monday - Friday | 11:30 AM - 8:00 PM
**Type:** Temp-to-Hire (based on performance and attendance)
**Responsibilities:**
- Handle inbound and outbound pharmacy calls to assist patients with refills, deliveries, and payment coordination.
- Provide accurate and timely information to patients, clinicians, and internal staff.
- Demonstrate empathy and professionalism in every patient interaction.
- Run medical claims, document call notes, and update patient profiles.
- Respond to inquiries about prescriptions, insurance verification, and billing.
- Identify and escalate adverse events (AEs) and product complaints (PCs) as needed.
- Collaborate with clinical staff and other departments to ensure smooth pharmacy operations.
- Maintain excellent attendance and meet all performance metrics.
**Qualifications:**
- High School Diploma or GED required; Associate degree preferred.
- 1+ year of call center experience (healthcare or pharmacy preferred).
- Strong computer and Microsoft Office skills.
- Excellent verbal and written communication abilities.
- Professional phone demeanor and strong attention to detail.
- Ability to show empathy and patience when working with patients.
- Medical terminology or pharmacy experience a plus.
- Medical claims experience preferred but not required.
**_Ready to join a compassionate team that's improving patient care every day?_**
Apply today through Adecco Healthcare & Life Sciences!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
**Pay Details:** $20.40 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Now Hiring: Customer Service Representative - Pharmacy Operations**
Adecco Healthcare & Life Sciences is seeking **Customer Service Representatives** to support our client's Pharmacy Operations team. This position plays a key role in ensuring patients receive exceptional service, accurate medication deliveries, and compassionate support.
If you're detail-oriented, empathetic, and have strong communication skills, this is an excellent opportunity to launch or grow your career in healthcare support!
**Location** : Cary, NC
**Pay Rate** : $18-$20.40/hour
**Schedule** : Monday - Friday | 11:30 AM - 8:00 PM
**Type** : Temp-to-Hire (based on performance and attendance)
**Responsibilities:**
- Handle inbound and outbound pharmacy calls to assist patients with refills, deliveries, and payment coordination.
- Provide accurate and timely information to patients, clinicians, and internal staff.
- Demonstrate empathy and professionalism in every patient interaction.
- Run medical claims, document call notes, and update patient profiles.
- Respond to inquiries about prescriptions, insurance verification, and billing.
- Identify and escalate adverse events (AEs) and product complaints (PCs) as needed.
- Collaborate with clinical staff and other departments to ensure smooth pharmacy operations.
- Maintain excellent attendance and meet all performance metrics.
**Qualifications:**
- High School Diploma or GED required; Associate degree preferred.
- 1+ year of call center experience (healthcare or pharmacy preferred).
- Strong computer and Microsoft Office skills.
- Excellent verbal and written communication abilities.
- Professional phone demeanor and strong attention to detail.
- Ability to show empathy and patience when working with patients.
- Medical terminology or pharmacy experience a plus.
- Medical claims experience preferred but not required.
**_Ready to join a compassionate team that's improving patient care every day?_**
**_Apply today through Adecco Healthcare & Life Sciences!_**
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
**Pay Details:** 20.40 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Description
Pay Rate: 20.40/hr
Work Schedule: Days Time : Mon - Fri 11:30am - 8pm
Work location Type: Onsite
1 yr high call volume call center experience experience with outlook and teams at least 30 wpm typing skills great communication skills
Are there any perks to this assignment that would help the supplier better sell your opportunity? The possibility of converting to full time monthly team days that include free lunch onsite gym w/signed waiver
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety
Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving.
Responsibilities:
- Handle high volumes of inbound customer calls with professionalism and efficiency.
- Provide accurate information and resolve customer inquiries in a timely manner.
- Maintain detailed records of customer interactions and ensure data entry is precise.
- Respond to customer emails and other correspondence with clarity and empathy.
- Schedule appointments and manage customer orders using provided systems.
- Utilize Microsoft Excel and Word for documentation and reporting purposes.
- Support both inbound and outbound communication efforts as needed.
- Collaborate with team members to ensure seamless customer service delivery.
- Adhere to company policies and protocols while meeting service quality standards. Requirements - Minimum of one year of experience in a call center or customer service role.
- Proficiency in managing inbound and outbound calls.
- Strong skills in data entry and maintaining accurate records.
- Familiarity with Microsoft Excel and Word.
- Ability to handle email correspondence professionally and effectively.
- Excellent communication and interpersonal skills.
- Strong organizational abilities, including scheduling and order management.
- Commitment to delivering high-quality service and resolving customer concerns. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Requisition Number:**
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Duties include, but are not limited to, answering customer calls and providing prompt issue resolution, data entry, assisting in account reconciliation, preparing reports and invoices, processing new accounts and orders and occasional miscellaneous projects. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.
**Skills/Qualifications**
Required
+ Minimum 1 year customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound, outbound and transferring calls
+ 3 years' Business-to-Business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Fire
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT *
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We make dreams happen-apply today! The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience. Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do". Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Your Peace of Mind is our Priority Dawson's Electric & Air | Your Peace of Mind is Our Priority

At Dawson’s Electric & Air, we believe peace of mind starts with a team you can count on, and that includes you. We're a locally owned and operated electrical and HVAC service company serving the Triangle area, and we're looking for a friendly, dependable, detail-oriented, full-time, and on-site, Customer Service Representative to join our office team.

This is more than a call center job—you’ll be an essential connection between our customers and our electricians and HVAC technicians, helping ensure every job starts (and ends) on the right foot.

Your New Role

In this role, you’ll be the first point of contact for our customers, making sure every experience—from the initial phone call to post-service follow-up—is smooth, helpful, and professional. You’ll work closely with customers, our dispatcher, as well as our electricians and HVAC technicians to ensure jobs are scheduled efficiently and customers are kept in the loop. This is a full-time, on-site position at our Fuquay-Varina office.

Key Responsibilities

• Inbound Calls:  Answer customer calls with professionalism and care, creating a strong first impression and gathering all necessary details to schedule service appointments accurately. Address questions, concerns, and requests in a timely and helpful manner.

• Outbound Calls:  Make proactive follow-up calls to confirm appointments, follow up on open estimates, and help fill the job board. Reach out to past or pending customers to schedule services and secure work for our electricians and HVAC technicians.

• Happy Calls : Contact customers after their service appointments to ensure everything went smoothly, confirm satisfaction, and resolve any remaining questions or concerns. These follow-ups help us maintain five-star service and build long-term customer relationships.

• Technician Coordination : Communicate daily with electricians and HVAC technicians to align customer needs with technician availability. Help coordinate schedules and ensure everyone has the information they need to succeed in the field.

• Data Management : Maintain accurate, up-to-date notes and job information in our scheduling system to keep operations running smoothly and transparently.

• After-Hours Support : Rotate in after-hours shifts for emergency support.

What’s In It For You?

• Competitive Pay : $37,440 - $50,000 annually, with performance-based bonuses.

• Comprehensive Benefits : Medical, Dental, Vision, 401(k) matching, PTO, Paid Holidays, and Pet Insurance.

• Growth & Training : Continuous learning and development with clear paths for career advancement.

• Work-Life Balance : Flexible scheduling and an open-door policy that respects your time and input.

Why You’ll Love It Here

At Dawson's Electric & Air, family values are at the core of our culture. We promote from within, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger, a team that values you and the impact you make daily.

Ready to join a company where your contributions truly matter? Apply now to start your journey with Dawson's Electric & Air and take your career to the next level!

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Experience with Electrical or HVAC trades preferred

• Experience using ServiceTitan or other home services CRM platforms preferred

• 1-2 years of customer service experience

• Strong communication and interpersonal skills

• Ability to manage multiple tasks in a fast-paced environment

• Must be comfortable making outbound calls to Service Techs in addition to taking inbound service calls

• Proficient in data entry and record-keeping

• Ability to build and maintain positive customer relationships

• Basic understanding of service technician roles and processes

• Valid driver’s license and authorized to work in the U.S.

• Ability to pass a drug and background check

Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red

Our client is seeking a highly skilled and empathetic Customer Service Representative specializing in Technical Support to join their dynamic team in Durham, North Carolina, US . This role is integral to ensuring our customers receive prompt and effective solutions to their technical challenges. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technological issues. You will be the first point of contact for customers seeking assistance, providing guidance and resolving a wide range of technical inquiries via phone, email, and chat. This position requires a commitment to delivering outstanding customer experiences and a proactive approach to problem-solving. Responsibilities include:

• Answering customer inquiries and providing technical assistance for our client's products and services.
• Diagnosing and troubleshooting hardware, software, and connectivity issues.
• Guiding customers through step-by-step solutions to resolve their technical problems.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Documenting all customer interactions, issues, and resolutions accurately in the CRM system.
• Identifying and reporting recurring technical issues or product defects to improve service and product quality.
• Maintaining a high level of customer satisfaction through effective communication and timely resolution.
• Staying up-to-date on product knowledge and technical updates.
• Contributing to the knowledge base by creating and updating support articles and FAQs.
• Providing feedback to product development teams based on customer interactions.

A strong understanding of common operating systems, software applications, and internet connectivity is essential. Previous experience in a technical support role or customer service environment is highly desirable. Excellent active listening and problem-solving skills are critical. You should be able to explain technical concepts clearly and concisely to a non-technical audience. This role is primarily based in Durham, North Carolina, US , but offers the flexibility of remote work after an initial on-site training period. Our client offers a supportive team environment, ongoing training, and opportunities for career advancement. If you are passionate about technology and helping people, we encourage you to apply.