365 Customer Service jobs in Celina

Job Description

Focused on the electrical, network infrastructure and HVAC markets, NSI continues to outpace the industry in unprecedented growth. We are all about Making Connections, and we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to provide opportunities to grow and develop.  If you’re looking for a dynamic, fast-paced and growing workplace to continuously learn and thrive, we want to hear from you!Are you a proactive team player who thrives on delivering exceptional customer experiences? Join NSI Industries , where your role as a Customer Service Representative (Manufacturing & Distribution)  is essential to ensuring our customers receive top-tier support and service.

In this dynamic position, you’ll serve as the frontline connection to our customers—responding to inquiries, processing orders, and resolving issues with precision and care. Your contributions will directly impact customer satisfaction and our continued success.

• Manage customer accounts and process orders accurately and efficiently.
• Address product and service inquiries, ensuring timely and effective resolution.
• Maintain financial records and generate reports as needed.
• Handle a high volume of calls while identifying opportunities to generate sales leads.
• Build trust and rapport with customers through clear, empathetic communication.
• Provide accurate information and resolve complaints with professionalism.
• Document customer interactions and transactions thoroughly.
• Use technology tools to manage communications and verify order details.

• Experience:  3–5 years in customer service within manufacturing, distribution, or a related field.
• Education:  High school diploma or equivalent required; college degree preferred.
• Skills:  Strong communication, multitasking, and problem-solving abilities.
• Technical Proficiency:  Familiarity with CRM systems; experience with EDI/VMI, RMA, and NetSuite is a plus.
• Location:  On-site | Huntersville, NC

___ _ _ _ _ _ _

Benefits: NSI Industries offers a competitive salary, performance-based and attendance bonuses for certain roles. We offer health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation.

EEO employer M/F/D/V: NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Reasonable Accommodation: NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities.

Physical Work Requirements: Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities.

Drug Free Workplace: NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.

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Job Description

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This position requires strong communication skills, proficiency in Microsoft Excel and Word, and a solid understanding of computer systems.

Job Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

- Provide accurate information regarding products, services, and company policies.

- Resolve customer complaints efficiently and effectively, escalating issues when necessary.

- Maintain detailed and accurate records of customer interactions in the database.

- Collaborate with other departments to address customer needs and improve service delivery.

- Utilize Microsoft Excel to track customer interactions, analyze data, and generate reports.

Qualifications:

- High school diploma or equivalent required.

- Proficiency in Microsoft Excel and Word.

- Strong computer skills and the ability to learn new software quickly.

- Excellent verbal and written communication skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Schedule:

Monday thru Friday 8am-5pm

Payrate:

$18 hrly with weekly pay

#IND

Job Description

Focused on the electrical, network infrastructure and HVAC markets, NSI continues to outpace the industry in unprecedented growth. We are all about Making Connections, and we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to provide opportunities to grow and develop.  If you’re looking for a dynamic, fast-paced and growing workplace to continuously learn and thrive, we want to hear from you!

CUSTOMER SERVICE REPRESENTATIVE – Manufacturing/Distribution

Are you a highly motivated team player with a passion for customer experience? If so, we have an exciting opportunity for you!

At NSI Industries , the Customer Service Representative role is crucial to our success in supporting our valued customers. In this pivotal position, you will handle customer inquiries, process orders, and ensure ultimate customer satisfaction.

We are looking for candidates with a high school diploma or equivalent and 3-5 years of experience in the manufacturing and/or distribution fields or a related area. You should be familiar with commonly used concepts, practices, and procedures within the field. You will rely on instructions and pre-established guidelines to perform your job functions, working under immediate supervision.

Join us in maintaining excellent service standards and achieving high customer satisfaction. We look forward to welcoming you to our team!

Key Responsibilities:

• Process customer orders and manage accounts.
• Resolve product/service issues and follow up to ensure resolution.
• Maintain financial accounts and prepare reports.
• Handle a high volume of calls and generate sales leads.
• Identify customer needs and build trust through effective communication.
• Provide accurate information and handle complaints efficiently.
• Keep detailed records of customer interactions and transactions.
• Utilize technology to manage calls and verify order information.

• 3-5 years of relevant experience.
• High school diploma or equivalent; college degree preferred.
• Proven customer support experience and familiarity with CRM systems.
• Strong communication, multitasking, and problem-solving skills.
• Experience with EDI/VMI, RMA, and NetSuite preferred.

• Customer Service, Product Knowledge, Quality Focus
• Documentation, Listening, Phone Skills
• Conflict Resolution, Multitasking, Patience
• Negotiation, Positive Attitude, Attention to Detail
• People Orientation, Analysis, Problem Solving
• Organizational Skills, Adaptability, Computer Skills

___ _ _ _ _ _ _

Benefits: NSI Industries offers a competitive salary, performance-based and attendance bonuses for certain roles. We offer health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation.

EEO employer M/F/D/V: NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Reasonable Accommodation: NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities.

Physical Work Requirements: Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities.

Drug Free Workplace: NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.

Powered by JazzHR

QAi3MWJnJR

Job Description

Focused on the electrical, network infrastructure and HVAC markets, NSI continues to outpace the industry in unprecedented growth. We are all about Making Connections, and we know our future success depends on the collective talents and experiences of our people and their ability to come together for our customers and communities. With locations across North America, NSI has the size and breadth to provide opportunities to grow and develop.  If you’re looking for a dynamic, fast-paced and growing workplace to continuously learn and thrive, we want to hear from you!Are you a proactive team player who thrives on delivering exceptional customer experiences? Join NSI Industries , where your role as a Customer Service Representative (Manufacturing & Distribution)  is essential to ensuring our customers receive top-tier support and service.

In this dynamic position, you’ll serve as the frontline connection to our customers—responding to inquiries, processing orders, and resolving issues with precision and care. Your contributions will directly impact customer satisfaction and our continued success.

• Manage customer accounts and process orders accurately and efficiently.
• Address product and service inquiries, ensuring timely and effective resolution.
• Maintain financial records and generate reports as needed.
• Handle a high volume of calls while identifying opportunities to generate sales leads.
• Build trust and rapport with customers through clear, empathetic communication.
• Provide accurate information and resolve complaints with professionalism.
• Document customer interactions and transactions thoroughly.
• Use technology tools to manage communications and verify order details.

• Experience:  3–5 years in customer service within manufacturing, distribution, or a related field.
• Education:  High school diploma or equivalent required; college degree preferred.
• Skills:  Strong communication, multitasking, and problem-solving abilities.
• Technical Proficiency:  Familiarity with CRM systems; experience with EDI/VMI, RMA, and NetSuite is a plus.
• Location:  On-site | Huntersville, NC

___ _ _ _ _ _ _

Benefits: NSI Industries offers a competitive salary, performance-based and attendance bonuses for certain roles. We offer health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation.

EEO employer M/F/D/V: NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Reasonable Accommodation: NSI Industries is committed to providing reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application process, please contact your Recruiter for assistance. We comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities to ensure equal employment opportunities.

Physical Work Requirements: Many roles at NSI Industries require physical activities where the employee must occasionally lift and/or move items or require specific vision abilities.

Drug Free Workplace: NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.

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• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Generous Team Member Discount After First Pay Period
• Dayforce Wallet - Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Sick Days & Holidays
• Pet Benefits

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

• Customer Support : Provide exceptional service to parents and families by answering questions, assisting with scheduling, and explaining our programs and policies, ensuring a smooth and positive experience every step of the way. Every interaction is an opportunity to build a relationship that supports our mission to teach children life-saving swimming skills.
  
  
• Problem Resolution : Handle customer concerns with empathy and professionalism, always finding solutions that reflect our commitment to customer satisfaction and the life-changing impact were making in the lives of children.
  
  
• Administrative Support : Assist with scheduling, registration, and payment processes, ensuring that all administrative tasks are carried out efficiently and accurately so families can focus on their child's progress and safety.
  
  
• Collaborate & Support : Work closely with team members across the organization to ensure a seamless experience for all families, knowing that every moment we spend supporting a family brings us closer to our life-saving goal.
  
  
• Promote Positive Culture : Contribute to a welcoming and supportive atmosphere that builds trust with customers and creates a positive work environment. Our connections with families are at the heart of our mission, and we strive to foster a culture that reflects that.
  
  

• Passion for Customer Service & Life-Saving Mission : Youre passionate about making a difference in peoples lives and dedicated to creating lasting, positive experiences for customers. You understand that the customer journey is integral to our mission of saving lives through swimming.
  
  
• Strong Communication Skills : Youre an excellent listener who can provide clear, accurate information to address customer concerns and help guide them along their journey.
  
  
• Team Player : You collaborate well with others, working together to create a supportive, goal-driven environment that drives our mission forward.
  
  
• Organized & Goal-Oriented : Youre proactive, efficient, and focused on providing quality service while helping families achieve their goals and ensuring that children are safe and thriving in the water.
  
  
• Patience & Empathy : You approach every interaction with care, understanding, and a calm demeanor, always prioritizing the emotional well-being of our families.
  
  
• Commitment to Consistency : Youre reliable and maintain a consistent work schedule, ensuring continuity of support for our customers and building strong, trusting relationships with families.
  
  

• Growth Opportunities : Whether youre looking for part-time work or a full-time career, we offer opportunities for advancement and continuous learning.
  
  
• Competitive Pay : Starting at $15$18.50 per hour, with the potential for higher wages based on experience.
  
  
• Inclusive Culture : We value diversity and foster an inclusive workplace where all team members are respected and supported.
  
  
• Making a Difference : Youll be helping families feel confident and supported while contributing to the life-saving mission of teaching children to swim.