56 Customer Service jobs in Chestertown
Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
- Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
- Identify customer needs through open-ended questions and active listening
- Educate customers on available wash and detail packages, highlighting features, benefits, and value
- Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
- Promote and sell memberships, including Fast Pass and Unlimited programs
- Present and explain current promotions and incentives to encourage additional purchases
- Assist customers with payment transactions at the kiosk and answer general inquiries
- Overcome objections with professionalism and empathy to guide customers to the best solutions
- Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
- Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
- Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
- Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
- Perform other duties as assigned to support the team and site performance
- High School Diploma or equivalent preferred, not required
- Prior customer service or sale experience preferred, not required
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Must be at least 16 years of age (or older where required by law or safety regulations)
- Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge
- Basic understanding of customer service principles and practices
- Familiarity with point-of-sale systems
- Awareness of Spotless Brands' wash services, detain offerings, and membership options
- General knowledge of company policies and operational procedures
- Excellent communication skills, including active listening and clear, persuasive speaking skills
- Strong customer service and people skills; ability to build rapport quickly
- Sales-minded with the ability to highlight value and drive conversions
- Effective organizational and time management skills
- Ability to multitask in a fast-paced, customer-facing environment
- Ability to work independently while remaining team focused
- Ability to remain calm and professional under pressure or high-volume periods
- Ability to adapt communication style to meet different customer needs and personalities
- Ability to operate or learn to operate point-of-sale and kiosk systems
- Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Use of personal protective equipment (gloves, eyewear, etc. ) as required
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: and
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
CUSTOMER SERVICE REPRESENTATIVE

Posted today
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
CUSTOMER SERVICE REPRESENTATIVE

Posted today
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Customer Service Representative

Posted 3 days ago
Job Viewed
Job Description
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center!
Essential Duties and Responsibilities:
- Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service.
- Take ownership of every member interaction supporting first call resolution.
- Provide accurate, valid and complete information by using the correct procedures and available tools.
- Follow communication procedures, guidelines and policies.
- Handle member complaints, providing appropriate solutions.
- Adhere to established security procedures when verifying members prior to addressing their call.
- Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call.
- Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs.
- Provide detailed information to members on all Credit Union promotions and special account offerings.
- Respond to members' questions; resolve both financial and non-financial account discrepancies.
- Update member records with details of the call and the response.
- Meet specific, measurable service goals and handle multiple call queues.
- Adhere to and uphold all policies and procedures of the credit union.
- Correct errors on member's accounts; calculate penalties and dividends, when required.
- Review account memos to ensure they are current and applicable.
Requirements - Proven experience in customer service, particularly within a call center environment.
- Proficiency in handling inbound and outbound calls, email correspondence, and scheduling appointments.
- Strong skills in data entry and order processing.
- Familiarity with Microsoft Excel and Word.
- Ability to analyze member needs and recommend appropriate solutions.
- Excellent communication skills, both written and verbal.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Knowledge of financial services or credit union operations is a plus. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative

Posted 3 days ago
Job Viewed
Job Description
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center!
Essential Duties and Responsibilities:
- Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service.
- Take ownership of every member interaction supporting first call resolution.
- Provide accurate, valid and complete information by using the correct procedures and available tools.
- Follow communication procedures, guidelines and policies.
- Handle member complaints, providing appropriate solutions.
- Adhere to established security procedures when verifying members prior to addressing their call.
- Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call.
- Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs.
- Provide detailed information to members on all Credit Union promotions and special account offerings.
- Respond to members' questions; resolve both financial and non-financial account discrepancies.
- Update member records with details of the call and the response.
- Meet specific, measurable service goals and handle multiple call queues.
- Adhere to and uphold all policies and procedures of the credit union.
- Correct errors on member's accounts; calculate penalties and dividends, when required.
- Review account memos to ensure they are current and applicable.
Requirements - Proven experience in customer service, preferably within a call center or financial services environment.
- Proficiency in handling inbound and outbound calls with a focus on delivering excellent service.
- Strong data entry skills with attention to detail and accuracy.
- Familiarity with Microsoft Excel and Microsoft Word for documentation and reporting purposes.
- Ability to manage email correspondence and schedule appointments as needed.
- Solid communication skills to handle member inquiries professionally and effectively.
- Adept at promoting products and services based on member needs.
- Ability to multitask and meet measurable service goals in a fast-paced environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative

Posted 3 days ago
Job Viewed
Job Description
**DIRECT HIRE OPPORTUNITY!**
**Salary: $21/hour**
**Schedule: Monday-Friday 7am-3:30pm**
**Why you should apply to be Customer Service Representative:**
- Join a dynamic team that values collaboration and teamwork.
- Work in a supportive environment that prioritizes customer satisfaction and service excellence.
- Be a part of a reputable company known for its commitment to quality and service in the distribution industry.
- Enjoy opportunities for professional growth and development within the organization.
**What's a typical day as Customer Service Representative? You'll be:**
- Serving as the key customer contact for our branch, providing order support and product information.
- Collaborating closely with Outside Sales Representatives, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.
- Maintaining a positive rapport with customers, ensuring world-class service and satisfaction.
- Utilizing your analytical and problem-solving skills to address customer inquiries and issues.
- Processing and reviewing dealer orders, requests, and system-generated acknowledgments.
**This job might be an outstanding fit if you:**
- Are at least 18 years of age and possess a valid driver's license if operating a Company Vehicle.
- Have 1-2 years of experience in a customer service role.
- Can perform basic math calculations with ease.
- Have a personable, enthusiastic, and engaging personality that fosters positive customer interactions.
- Possess excellent communication skills, both verbal and written.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Representative today for additional information.
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Customer Service/Sales

Posted 3 days ago
Job Viewed
Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.00 - $19.00
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