491 Customer Service jobs in Collegeville

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do".

Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $15-18/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

**MUST LIVE IN OR NEAR PHILADELPHIA, PENNSYLVANIA, TO QUALIFY FOR CONSIDERATION**
**Responsibilities:**
Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well as other customers, in a timely, professional, and courteous manner. This includes inbound and outbound member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. Makes outreach welcome calls to new members and conducts Health Risk Assessment Surveys as needed. Provides member education and assists members with PCP selection and assignments. Assists with access to care and wellness programs. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
+ Demonstrate a passion for providing superior customer service to our customers and continually seek to understand the needs of those we serve.
+ Create accurate and timely member documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner.
+ Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite.
+ Strive to resolve an inquiry on first contact while ensuring that the inquiry has been addressed to the customer's satisfaction by using all resources efficiently and timely.
+ Provide feedback and/or solutions to the supervisor to ensure continuous process improvement and provide a better customer experience.
+ Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity.
+ Maintain an awareness of all product knowledge information.
+ Able to respond positively to support change within the department and the company.
+ Willing to be flexible regarding job responsibilities and schedule, not limited to but including, overtime and holidays, as a result of contractual business requirements.
+ Routinely meet or exceed contact center key performance indicators.
+ Perform other duties as assigned.
**Education/Experience:**
+ High School diploma or GED required.
+ 1 year prior customer service experience required.
+ Call center experience taking in-bound and/or out-bound calls preferred.
+ Prior experience in the healthcare or managed care industry preferred.
+ Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required.
+ Ability to use PC applications in an MS Windows based required.
Your career starts now. We are looking for the next generation of health care leaders.
At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at Equity, and Inclusion**
At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
**Our Comprehensive Benefits Package**
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
As a company, we support internal diversity through:
Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.

**Overview**
We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
**Responsibilities**
+ Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
+ Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
+ Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
+ Provide high levels of customer account management by properly setting up and maintaining account information and data
+ Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
+ Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
+ Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
+ May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: .
**Qualifications**
+ Minimum of 3 years of experience in a customer service role
+ Minimum of a High School diploma or GED preferred
+ Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
+ Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, citizenship or immigration status, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:_ ( )
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**Job Location** _US-PA-Telford_
**Posted Date** _3 weeks ago_ _(8/4/2025 9:41 AM)_
**_Job ID_** _2025-15941_
**_Category_** _Customer Service_
**_Position Type_** _Full-time Regular_

**MUST LIVE IN OR NEAR PHILADELPHIA, PENNSYLVANIA, TO QUALIFY FOR CONSIDERATION**
**Responsibilities:**
Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well as other customers, in a timely, professional, and courteous manner. This includes inbound and outbound member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. Makes outreach welcome calls to new members and conducts Health Risk Assessment Surveys as needed. Provides member education and assists members with PCP selection and assignments. Assists with access to care and wellness programs. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
+ Demonstrate a passion for providing superior customer service to our customers and continually seek to understand the needs of those we serve.
+ Create accurate and timely member documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner.
+ Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite.
+ Strive to resolve an inquiry on first contact while ensuring that the inquiry has been addressed to the customer's satisfaction by using all resources efficiently and timely.
+ Provide feedback and/or solutions to the supervisor to ensure continuous process improvement and provide a better customer experience.
+ Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity.
+ Maintain an awareness of all product knowledge information.
+ Able to respond positively to support change within the department and the company.
+ Willing to be flexible regarding job responsibilities and schedule, not limited to but including, overtime and holidays, as a result of contractual business requirements.
+ Routinely meet or exceed contact center key performance indicators.
+ Perform other duties as assigned.
**Education/Experience:**
+ High School diploma or GED required.
+ 1 year prior customer service experience required.
+ Call center experience taking in-bound and/or out-bound calls preferred.
+ Prior experience in the healthcare or managed care industry preferred.
+ Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required.
+ Ability to use PC applications in an MS Windows based required.
Your career starts now. We are looking for the next generation of health care leaders.
At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at Equity, and Inclusion**
At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
**Our Comprehensive Benefits Package**
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
As a company, we support internal diversity through:
Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.

**Responsibilities:**
Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well as other customers, in a timely, professional, and courteous manner. This includes inbound and outbound member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. Makes outreach welcome calls to new members and conducts Health Risk Assessment Surveys as needed.; Provides member education and assists members with PCP selection and assignments.; Assists with access to care and wellness program. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
+ Demonstrate a passion for providing superior customer service to our customers and continually seek to understand the needs of those we serve.
+ Create accurate and timely member documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented clearly and accurately.
+ Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite.
+ Strive to resolve an inquiry on first contact while ensuring that the inquiry has been addressed to the customer's satisfaction by using all resources efficiently and timely.
+ Provide feedback and/or solutions to the supervisor to ensure continuous process improvement and;a better customer experience.
+ Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity.
+ Maintain an awareness of all product knowledge information.
+ Able to respond positively to support change within the department and the company.
+ Willing to be flexible regarding job responsibilities and schedule, not limited to but including overtime and holidays, as a result of contractual business requirements.
+ Routinely meet or exceed contact center key performance indicators.
+ Perform other duties as assigned.
**Education/Experience:**
**THIS ROLE IS FOR OFF-HOURS, WHICH CONSIST OF 7 PM-12 AM, AND INCLUDES WEEKEND AVAILABILITY**
+ 1 year prior customer service experience required.
+ Call center experience taking in-bound and/or out-bound calls preferred but not required.
+ Prior experience in the healthcare or managed care industry is preferred but not required.
+ High School diploma or GED required.
+ Minimum 45 wpm typing skill preferred.
+ Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required.
+ Ability to use PC applications in an MS Windows-based environment.
+ Must be in the Eastern Standard Time zone.
;
Your career starts now. We are looking for the next generation of health care leaders.
At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at Equity, and Inclusion**
At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
**Our Comprehensive Benefits Package**
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
As a company, we support internal diversity through:
Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.

**Description**
POSITION TITLE: Inside Sales Coordinator
JBS/MOPAC- SOUDERTON, PENNSYLVANIA
We currently have an immediate opening for an Inside Sales Coordinator in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.
QUALIFICATIONS:
+ Ability to effectively present information and respond to questions from management, clients, customers, and the general public
+ Strong computer skills (Microsoft Word, Excel, Outlook)
+ Excellent customer service attitude and skills
+ Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email
+ Must be able to set goals and reach deadlines
+ Ability to maintain strong working relationships with internal and external customers
+ Perform various clerical functions to analyze and support customer accounts
+ Must pay strong attention to detail
+ Must be able to work in a team environment
PRINCIPAL RESPONSIBILITIES:
+ Process customer orders/changes according to established department policies and procedures.
+ Data entry (new accounts, cancellations, driver ticket entry, etc.)
+ Assisting customers with their questions and/orcomplaints regarding services
+ Follow up with customers regarding low tonnage and/or service problems
+ Assist our Sales Team by setting up accounts over the phone
+ Follow up with our customers in a timely and professional manner
+ Build a strong knowledge of MOPACproducts and services
+ Perform other duties as needed and directed by management
One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.
EOE/Vets/Disability

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.
If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.
**Job summary** :
Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.
**Essential Duties/Responsibilities** :
+ Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers.
+ Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business.
+ Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products.
+ Performs detailed contract review to ensure GT compliance with customer requirements.
+ Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
+ Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
+ Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
+ Process customer returns: RGA paperwork and manage open RGA.
+ Resolve customers' credit and invoice issues in conjunction with Finance department.
**Required Minimum Qualifications**
**Education/Certifications:** Bachelor's degree or related experience
**Skills and Experience:**
+ Minimum 4 years sales/customer service B2B experience required
+ Ability to work under tight deadlines, both independently and as a team member.
+ Strong problem solving skills
+ Strong communication skills - listening, verbal and written.
+ Strong attention to detail and time management skills.
+ Highly proficient user of Enterprise Resource Planning (ERP) software desired
+ Knowledge of customer relationship management (CRM) software preferred
**Job Environment** :
**Physical Requirements:**
Standing Occasionally (16-45%)
Sitting Frequently (46-100%)
Lifting Up to 10lbs without assistance
Carrying Up to 10lbs without assistance
Walking Occasionally (16-45%)
Hearing Ability to detect noises with or without corrective device(s)
Vision Clarity of vision, with or without corrective lenses
**Mental Requirements:**
Problem Solving Occasionally (16-45%)
Making Decisions Ability to make decisions that have a moderate impact
Supervise Rarely (0-15%)
Interpret Data Occasionally (16-45%)
Organize Frequently (46-100%)
Read/Write Frequently (46-100%)
Communication Frequently (46-100%)
**Work Environment**
High Temperatures Rarely (0-15%)
Low Temperatures Rarely (0-15%)
Noises Moderate (business office with computers, printers and light office noises)
Fumes Exposure Rarely (0-15%)
**Required Minimum Qualifications**
+ This position requires U.S. Person status as defined by applicable law for authorized access to data controlled under the International Traffic in Arms Regulations (ITAR). A U.S. Person includes U.S. Citizens, U.S. Nationals, lawful permanent residents, and workers granted refugee or asylum status in the United States.
Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.
We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.
**Equal Opportunity Employer:**
Greene, Tweed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.
**Drug Free Workplace:**
Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.
NOTE: Greene, Tweed is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at GT without a valid written search agreement in place for that position will be deemed the sole property of Greene, Tweed, and no fee will be paid in the event the candidate is hired by Greene, Tweed as a result of the referral or through other means.
**Where Inspiration Drives Innovation**
At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality.
The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production.
This process of development is fundamental to Greene Tweed's ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.

**Job Description:**
**Customer Service Representative**
**Hourly Rate: $20 - $5**
**Position Overview**
We are seeking a **Customer Service Representative** to oversee and support our customer accounts. This role plays a crucial part in ensuring a high standard of service for both external customers-primarily in the U.S. and Europe, with some support for Asia-and internal stakeholders.
This individual will help **coach, train, and develop** team members while driving improvements in departmental systems, policies, and procedures. They will **lead by example, fostering a culture of continuous improvement** and teamwork.
Success in this role requires **accuracy, efficiency, and a hands-on approach** within a small, dynamic team. The ideal candidate is a **proactive problem-solver** who is patient, empathetic, and passionate about delivering exceptional customer experiences. A keen interest in **new technologies** and strong attention to detail will be key assets.
**_This is an in-office position located in Hatfield, Pennsylvania._**
**Responsibilities:**
+ Identify opportunities to enhance internal processes that promote best practices and lead to overall performance improvement and organizational efficiency.
+ Monitor performance and work towards achieving key performance indicators (KPIs) and provide an excellent service to customers.
+ Works with Simco-Ion's Top 80s Customers
+ Evaluate customer feedback and identify ways to maximize customer satisfaction.
+ Ensure that standard operating procedures are documented and maintained.
+ Monitor and assign emails in generic inboxes.
+ Responsible for timely acknowledgment of all sales orders, ensuring Simco-Ion's lead times are correctly communicated and documented to customers.
+ Produce written reports when required to do so.
+ Traces lost shipments and resolves difficult and complex problems.
+ Receive inbound calls and respond to calls as appropriate
+ Accurately enter customer sales orders and quotes
+ Process/prioritize inbound orders for order entry
+ Customer follow-up for order confirmations and changes
+ Support with R.M.A. processing as requested
+ Providing customer order/backlog reports
+ Additional tasks as assigned.
**Ideal Qualifications:**
+ Prior experience in a manufacturing industry Customer Service role.
+ High School Diploma, G.E.D, or equivalent (Required).
+ Ability to act as a point of escalation for complex customer issues and work closely with management to implement strategies for continuous improvement.
+ Prior experience working in an ERP system is required.
+ Experience with Salesforce.
+ Must possess excellent verbal and written communication abilities.
+ Must possess exceptional data entry skills and strong attention to detail.
+ Must possess basic computer literacy skills with Excel Pivot tables, Outlook, MS Office, and other related business tools.
+ Assist in maintaining and enforcing company rules and safety procedures to ensure a clean and safe work environment.
**Compensation Information:**
Hourly Rate: 20 - 25
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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**Posted Min Pay Rate** USD $10.50/Hr.
**Posted Max Pay Rate** USD $5.00/Hr.
**ID** _2025-15049_
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _19006_
**_Location : Address_** _105 Buck Road_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.50/Hr._
**Posted Max Pay Rate** _USD 25.00/Hr._
**Prioritization** _Tier 2 - Staffing Needs_