125 Customer Service jobs in Colton

Job Description

Nordica Warehouses is taking applications for the position of Customer Service Representative. We are a third-party warehouse that stores for a wide variety of clients. Most Customer Service Representatives (CSRs) get an assortment of customers as they get more familiar with our company so you get experience with a little bit of everything we have going on here. Since we’re third party, all of our customers have different products and details that are individual to them. As the CSR, you get to learn all of the specifics and build relationships with your customers. We’ve got multiple dock doors at all of our locations with product constantly flowing in and out so things can get pretty busy around here but we know when to lighten the mood. We do our best to motivate and encourage our employees. We’ve been a “mom and pop” company for many years and have recently increased in size. We had a core group of people that built Nordica to what it is now and most of that group is still with the company today. Ideally, we’re looking for the next core member to add to that group and became part of the “Nordica family”.

This CSR position is for Monday thru Friday 7:30am-4pm

located at: 801 S. 6th Ave, Sioux Falls, SD 57104

Starting pay of $17.00 with benefits and PTO after 90 days.

Job Tasks:

- Respond to orders & questions from customers via phone & email in a timely manner

- Order processing per the customer's instructions

- Data Entry

- Direct contact with our customers and drivers

- Work directly with operators on the floor to ensure that orders are pulled in a timely manner

- Maintain customer's inventory

- Prioritize tasks based on the daily work flow and order of importance

- Dock scheduling

Job Requirements:

Candidate must possess ample computer skills with knowledge of Word, Excel, email and be willing to learn other computer systems we have in place. We will train on the system you will use for inventory management.

Other Qualifications/Skills:

- Customer Service
- Problem Solving
- Good Communication skills both verbally & written
- Documentation Skills
- Phone Skills
- Listening
- Analyzing Information
- Multi-tasking

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

• Answering inbound and outbound calls with professionalism and care
  
  
• Scheduling appointments and managing the calendar like a pro
  
  
• Working closely with dispatchers to streamline technician routes
  
  
• Spotting opportunities to recommend services and boost sales
  
  
• Processing work orders and solving customer concerns quickly
  
  
• Helping the office run like a well-oiled machine
  
  
• Being flexibleopen to new tasks and cross-training opportunities
  
  

• Prior administrative or office experience
  
  
• Excellent communication & phone etiquette
  
  
• Strong organizational skills and laser-sharp attention to detail
  
  
• Proficiency in Microsoft Office and speedy data entry
  
  
• A team mindsetwith the ability to work solo when needed
  
  
• Experience in a call center (big plus!)
  
  
• Bonus points for HVAC industry knowledge
  
  

• Comprehensive training to set you up for success
  
  
• Paid time off + holidays to recharge
  
  
• Health benefits for you and your family
  
  
• Simple IRA retirement plan
  
  
• Performance-based bonuses and commissions
  
  
• Growth opportunities and a clear path for advancement
  
  

Job Description

Are you a hungry and looking for a new opportunity with great benefits?

The Comfort Heroes is a premier provider of HVAC, plumbing, and electrical services, known for our dedication to high-quality workmanship and exceptional customer service. We pride ourselves on making sure every customer receives the best possible experience from start to finish. We’re looking for a motivated and friendly Customer Service Representative (CSR) to join our team and ensure our customers receive top-notch service, while also enjoying excellent perks and benefits to support your career and personal life.

Why Join Us?

• Competitive pay with opportunities for growth and advancement.
• A supportive team environment where your contributions are valued.
• A company that takes pride in taking care of its employees.

What We Offer:

• Top Compensation Package (hourly + bonus) to reward your hard work and expertise.
• Paid Time Off (PTO) (2 weeks to start) for vacations and personal days.
• Company-Paid Health Insurance to keep you and your family covered.
• 401(k) Plan with a company match to help you plan for your future.
• Paid Day Off for Your Birthday to celebrate your special day.
• 6 Paid Holidays to spend time with loved ones and recharge.

The Role:

As a Customer Service Representative, you’ll be the first point of contact for our customers. You will play a key role in delivering excellent customer service by scheduling appointments, answering inquiries, and assisting with the day-to-day operations. Your main responsibility is to ensure customers receive prompt, professional, and helpful assistance throughout their experience with us. Our priority is the customer by ensuring a 5-star quality service with every interaction, every call, in every home.

What You'll Do:

• Answer inbound calls, emails, and messages from customers with professionalism and a friendly attitude.
• Schedule, confirm, and reschedule service appointments for HVAC, plumbing, and electrical services.
• Provide customers with accurate information on services and promotions.
• Address customer inquiries and resolve concerns in a timely and courteous manner.
• Ensure smooth communication between the customer and service technicians.
• Maintain customer records, update service history, and track job progress in our CRM system.
• Coordinate with field technicians to ensure timely arrival and service completion.
• Handle customer complaints or issues, following company procedures to resolve problems and maintain customer satisfaction.
• Assist with general office duties such as data entry, filing, and other administrative tasks.
• Keep customers informed of any delays, cancellations, or updates regarding their service.
• Follow up with customers to ensure satisfaction and encourage feedback.

What You'll Need:

• Previous customer service experience, preferably in HVAC, plumbing, or electrical industries.
• Strong verbal and written communication skills with a friendly, energetic and professional phone demeanor.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong organizational skills with the ability to multi-task and manage time effectively.
• High attention to detail and accuracy in data entry and communication.
• Positive, team-oriented attitude with a passion for delivering exceptional customer service.
• Ability to work flexible hours, including occasional evenings or weekends, as needed.

If you’re ready to join a team that values your skills and offers great benefits, apply today!

The Comfort Heroes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Now Is Your Time

To get started, click the “Apply” button now and send us your resume.

Job Type: Full-time

-us/jobs-career-opportunities-comfort-heroes-south-dakota/

Job Type: Full-time

Pay: $12.00 - $19.00 per hour

Job Type: Full-time

-us/career-opportunities/

Job Description

We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, assisting them with inquiries related to their insurance policies and ensuring they receive the highest level of service.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, text, and email regarding insurance policies, coverage options, and claims.
• Provide accurate information and guidance to clients about our products and services.
• Assist clients in understanding their policy details, including coverage limits, exclusions, and claims processes.
• Process policy changes, renewals, and cancellations as needed.
• Maintain detailed and accurate records of client interactions and transactions in our CRM system.
• Collaborate with team members to resolve complex issues and ensure client satisfaction.
• Participate in ongoing training programs to enhance your knowledge of insurance products and regulations.

Qualifications:

• High school diploma or equivalent; additional education in business or a related field is a plus.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or a related field is preferred but not required.
• Basic computer skills, including proficiency in Microsoft Office and CRM software.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive training in insurance products and customer service best practices.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• Health, dental, and retirement benefits.

How to Apply:
If you are passionate about helping others and ready to kickstart your career in insurance, we’d love to hear from you!