Customer Service Representative

Premium Job
80214 Denver $38 - $45 per hour Personify Health

Posted 2 days ago

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Job Description

Full time Permanent
Position Overview

We are seeking dedicated and empathetic Remote Customer Service Representatives to join our growing support team. In this role, you will be the first point of contact for members, assisting them with questions, troubleshooting issues, and guiding them through Personify Health’s digital health platform. You’ll provide exceptional service that reflects our mission to humanize healthcare and create positive member experiences.

Key Responsibilities
  • Respond to member inquiries via phone, live chat, and email in a timely and professional manner.
  • Assist users with account access, navigation, and understanding available health and wellness programs.
  • Provide clear and empathetic communication, ensuring every interaction is positive and solution-focused.
  • Troubleshoot technical issues or escalate to specialized teams when necessary.
  • Accurately document all member interactions in company systems.
  • Meet or exceed performance metrics, including response time, call/chat quality, and customer satisfaction.
Requirements
  • High school diploma or GED required; some college or healthcare-related coursework is a plus.
  • 1+ year of experience in customer service, call center, or healthcare support preferred.
  • Strong communication skills (both verbal and written).
  • Tech-savvy and comfortable navigating multiple systems simultaneously.
  • Reliable high-speed internet and a quiet, distraction-free home workspace.
  • Ability to work assigned shifts consistently; both full-time and part-time roles available.
Why Join Personify Health?
  • Remote-first culture – Work from the comfort of your home.
  • Mission-driven work – Help people improve their health and well-being.
  • Growth opportunities – Build your career within a fast-growing digital health company.
  • Inclusive culture – Join a diverse, supportive, and people-first organization.

Company Details

Imagine a world where health isn't reactive—it's proactive, personalized, and actually engaging. That’s the world we’re building. As the first-of-its-kind personalized health platform, we’re setting a new standard for how employers and their people experience health and wellness. Once you see what’s possible, you’ll wonder how we ever did health any other way. We offer more than just tools—we deliver a truly better health experience. Our platform blends smart technology with human connection to bring together customized coaching, simplified benefits management, and meaningful wellness programs, all tailored to the individual. Whether you're navigating complex health needs, managing chronic conditions, or simply looking to feel better day to day, we meet people where they are—and help them get where they want to be. For employers, we remove the friction from benefits and engagement. For individuals, we make health personal, intuitive, and motivating. And for everyone, we deliver outcomes that actually matter. This isn’t just another wellness program. It’s a smarter way to support real people in leading healthier, happier lives.
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Customer Service Representative

80122 Ken Caryl, Colorado Planet Fitness - PF Baseline Fitness

Posted today

Job Viewed

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Job Description

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now

Customer Service Representative

80126 Ken Caryl, Colorado Planet Fitness - PF Baseline Fitness

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now

Customer Service Representative

80127 Ken Caryl, Colorado Planet Fitness - PF Baseline Fitness

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now

Customer Service Representative

80226 Denver, Colorado Planet Fitness - PF Baseline Fitness

Posted today

Job Viewed

Tap Again To Close

Job Description

Benefits:
  • Free uniforms
  • Wellness resources
  • Employee discounts

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now

Customer Service Representative

80031 Westminster, Colorado David's Bridal, LLC.

Posted 8 days ago

Job Viewed

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Job Description

BEST. JOB. EVER!
  • Minimal weekday hours required (join for weekends only!)
  • Generous Team Member discount
  • $400 bonus for every referral hired with NO LIMIT*
  • Competitive hourly pay rates & team bonus
  • Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:
  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.

Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do".

Part Time Benefits Include:
  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $14-18/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Customer Service Representative

80030 Westminster, Colorado Planet Fitness - PF Baseline Fitness

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Benefits:
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
Advancement Opportunities 
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now
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About the latest Customer service Jobs in Commerce City !

Customer Service Representative

80501 Niwot, Colorado Planet Fitness - PF Baseline Fitness

Posted 13 days ago

Job Viewed

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Job Description

Benefits:
  • Employee discounts
  • Free uniforms
  • Training & development

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now

Customer Service Representative

80224 Denver, Colorado Planet Fitness - PF Baseline Fitness

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

View Now

Customer Service Representative

80010 Aurora, Colorado Planet Fitness - PF Baseline Fitness

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Benefits:
  • Free uniforms
  • Flexible schedule
  • Opportunity for advancement

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
Advancement Opportunities 
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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