646 Customer Service jobs in Desoto

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

• Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
• Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
• Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
• Performs manual linking and unlinking of award records and promissory/agreement to serve notes. • Performs analysis of COD borrower data integrity situations identified by Customer.
• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• US Citizen with a High School Diploma or GED
• 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.

Other Job Specific Skills

• Ability to successfully adapt and perform during times of high call volume.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided by customers.
• Strong commitment to providing quality service.
• Ability to foster a good working relationship and rapport with customers.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.
• Unwavering dedication to customer satisfaction and resolving customer concerns.
• Ability to convey enthusiasm, energy and sincerity over the phone

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Skills & Requirements:

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Work Shift and Hours: Monday - Friday, 8:00am - 5:00pm

Compensation Details: The expected pay rate for this position is starting at $24.00 per hour depending on experience.

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you. Equal Opportunity Employer/Vet/Disabled

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exc Customer Service, Representative, Customer, Retail, Staffing, Sales

Job Title: Customer Service Representative

Location: Addison, TX % onsite

Industry: Customer Service / Call Center

Pay: $17 - $17.50 / hour

About Our Client:

Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team. This is a great opportunity to gain experience in a structured and fast-paced environment.

Job Description:

The Customer Service Representative will be responsible for managing incoming calls, handling general inquiries, and providing high-quality support to internal and external customers.

Key Responsibilities:

• Answer and respond to customer inquiries via phone and email
• Provide accurate information and resolve customer issues in a timely manner
• Document all customer interactions clearly and professionally
• Collaborate with team members to ensure a seamless customer experience
• Perform general administrative and support tasks as needed

Qualifications:

• 2+ years of customer service experience required
• Strong communication and interpersonal skills
• Ability to work independently and in a team setting
• Reliable and detail-oriented
• Proficient in basic computer skills

Additional Details:

• Schedule: MondayFriday, standard business hours
• Employment Type: Open-ended contract
• Work Environment: 100% onsite in Downtown Dallas

Perks:

• Convenient Downtown location
• Opportunity to build experience in a stable, professional setting
• Supportive team environment
• Benefits: Medical, Dental, Vision, 401K

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.

This is an on-site position that will be located in Dallas-TX, Albuquerque-NM, Eugene-OR, Pendleton-OR, or Tampa-FL.

What You'll Do:

• Processing orders, quotes, credits, returns applications and other requests
• Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
• Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
• Answering basic technical inquiries
• Directing advanced technical requests and other unresolved issues to the appropriate resource
• Managing customer accounts
• Promptly responding and assisting customers with damaged shipments and/or mis-shipments
• Keeping good records of customer interactions and transactions
• Communicating and coordinating with internal departments and outside vendors
• Monitoring product stocking levels and inventory turns
• Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
• Performing other related duties as assigned

What You'll Bring:

• High School diploma or equivalent
• Minimum two years business experience in a manufacturing or electrical customer service environment preferred
• Computer literacy and experience with Windows, Excel, Word, and Outlook
• Ability to manage a variety of concurrent tasks in a fast-paced work environment
• Time management, planning, and organizational skills
• Effective decision making and problem solving abilities
• Excellent interpersonal and communications skills
• Strong initiative and adaptable to change
• Must be able to thrive in a team environment
• All associates must embrace and foster an environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Within 3 months you'll:

• Complete Atkore's onboarding and immersion program.
• Gain an understanding of how your role ties into Atkore's mission and strategic plan.
• Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months you'll:

• Handle an assigned territory independently from PO receipt to invoicing.
• Work towards meeting or exceeding the departments daily KPI metrics.
• Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.

Atkore is a five-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US784 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Compensation: $15.00 - $20.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Location: 1022 S Cedar Ridge Dr, Duncanville, Texas 75137 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companyu2019s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: + Career stability + Opportunities for advancement + Mindset App Reimbursement + Gym Reimbursement Program + Health insurance & Prescription plans, if eligible + Paid holidays, vacation, and sick days, if eligible + Life insurance + MetLaw Legal program + MetLife auto and home insurance + Discounts on Apple products, Dell computers, cell phone plans, hotels, and more + 401(k) Savings Plan + Employee Stock Ownership Plan (ESOP) + 24-hour physician available for kids + Dental & Vision Plans + Business travel insurance + You Matter EAP + LifeLock Identity Theft Protection + Critical Illness/Group Accident Insurance + Dave Ramseyu2019s SmartDollar Program Customer Service Representative Responsibilities: + Assist customers inside and outside a U-Haul center with U-Haul products and services. + Use smartphone-based U-Scan technology to manage rentals and inventory. + Move and hook up U-Haul trucks and trailers. + Clean and inspect equipment on the lot including checking fluid levels. + Answer questions and educate customers regarding products and services. + Prepare rental invoices and accept equipment returned from rental. + Install hitches and trailer wiring. + Fill propane (certification offered through U-Haul upon employment) + Drive a forklift (certification offered through U-Haul upon employment) + Other duties as assigned + Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: + Valid driveru2019s license and ability to maintain a good driving record + High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (u201cU-Haulu201d), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Serve as the frontline representative of the ThriftBooks brand. Engage with customers across various support channels such as phone, chat, and email. Promptly provide product information, troubleshoot issues, recommend products/services, and resolve complaints. Document customer interactions and maintain accurate records in the CRM system. Follow-up with customers to ensure their issues are resolved satisfactorily. Educate customers on the use of our website and books. Adhere to company policies and procedures for customer service. Maintain a high level of Customer Satisfaction and quality scores.

Customer-centric attitude. Critical thinking and problem-solving skills. Excellent communication skills, both written and verbal. Active listening skills. 2+ years of call center experience. 2+ years of online customer service chat experience. Ability to multi-task, set priorities and manage time effectively. Excellent Attendance. Experience in the use and application of the most current technologies and products used in the industry. Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats. Ability to share your knowledge and love for books. Ability to set up and troubleshoot equipment, independently. A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams. Ability to work autonomously in a goal-or-paced, self-motivated team environment. Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems. Bring a positive and respectful attitude every day, while working independently and as a part of a team.

This is a hybrid, work-from-home and in-person 2-3 days a week position located in Dallas, TX. Applicants must reside within 45 minutes driving distance of Bishop Arts District, Dallas, TX (75211). ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

$15.00 per hour. Flexible scheduling. Earn Paid Time Off at Accrual Rate of 15-days per year. 6 Paid Holidays per calendar year. Medical & Vision Insurance. Dental Insurance. 401(k) Retirement Plan with Employer Match. Company paid STD/LTD. Company paid Life Insurance. Annual bonus incentive. Professional development & growth opportunities. Work with nice, fun people. FREE BOOKS!

Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. This role offers a hybrid work environment, combining on-site and remote work throughout the week. We require open availability as we are a 24/7 contact center, but we make every effort to accommodate preferred schedules based on business needs.