189 Customer Service jobs in Destrehan
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an opportunity to showcase your skills in a fast-paced environment while delivering excellent service to customers. The ideal candidate will be adaptable, empathetic, and detail oriented, with the ability to manage high call volumes and multitask effectively.
Responsibilities:
- Manage a high volume of incoming calls, exceeding 100 calls per day, while maintaining a detail oriented and empathetic demeanor.
- Upload and organize documents into files accurately, processing 20 or more uploads daily.
- Handle irate callers with patience and professionalism, ensuring their concerns are addressed effectively.
- Collaborate seamlessly with team members to foster a positive and productive work environment.
- Utilize Office tools, including Word, to complete tasks efficiently and accurately.
- Operate a multi-line phone system to provide timely and effective customer support.
- Demonstrate excellent multitasking skills to balance call handling, documentation, and administrative tasks.
- Uphold a pleasant and approachable attitude to enhance customer satisfaction and team dynamics.
Requirements - Minimum of 2 years of experience in a customer service role.
- Proficiency with Microsoft Office applications, including Word.
- Familiarity with multi-line phone systems and the ability to manage high call volumes.
- Strong multitasking abilities to handle simultaneous responsibilities effectively.
- Exceptional interpersonal skills with a detail-oriented and empathetic approach to customer interactions.
- Ability to remain calm and composed when managing challenging or irate callers.
- Proven track record of working well within a team environment.
- Attention to detail and accuracy when uploading and organizing documents. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers a great opportunity to showcase your communication skills and ability to handle high-volume tasks in a fast-paced environment. The ideal candidate will excel in multitasking, demonstrate empathy, and maintain a detail-oriented approach when addressing customer needs.
Responsibilities:
- Manage a high volume of incoming calls, averaging over 100 calls per day, while maintaining quality customer service.
- Upload and organize 20+ documents daily into appropriate files, ensuring accuracy and efficiency.
- Provide empathetic and detail-oriented support to customers, including handling irate callers with tact and patience.
- Collaborate effectively with team members to achieve shared goals and maintain a positive work environment.
- Operate multi-line phone systems to handle inquiries and route calls appropriately.
- Utilize Microsoft Office tools, including Word, to complete administrative tasks and document customer interactions.
- Maintain a pleasant and approachable demeanor when interacting with customers and team members.
- Multitask effectively to balance various responsibilities and adapt to changing priorities.
Requirements - Minimum of 2 years of experience in a customer service role or related field.
- Proficiency in Microsoft Office applications, including Word.
- Ability to manage multi-line phone systems and handle high call volumes.
- Strong multitasking skills with the ability to prioritize and adapt in a dynamic environment.
- Excellent communication skills, both verbal and written, with a customer-focused mindset.
- Demonstrated ability to remain empathetic and detail oriented when handling challenging situations.
- Proven teamwork skills and a willingness to collaborate effectively with others.
- High level of attention to detail and organizational skills when managing documents and files. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers an exciting opportunity to provide exceptional support to customers while working in a fast-paced and collaborative environment. We value professionalism, empathy, and the ability to handle challenges with a positive attitude.
Responsibilities:
- Manage a high volume of incoming calls, exceeding 100 calls daily, while maintaining professionalism and efficiency.
- Upload and organize over 20 documents per day into digital files to ensure accurate record-keeping.
- Provide empathetic and patient assistance to callers, including handling irate individuals with professionalism.
- Multitask effectively to balance call handling, documentation, and other administrative tasks.
- Collaborate with team members to foster a supportive and productive work environment.
- Utilize word processing software and other Office tools to perform daily tasks and maintain organized records.
- Operate and manage a multi-line phone system to ensure smooth communication flow.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
Requirements - At least 2 years of experience in a customer service role, preferably in a high-volume call environment.
- Proficiency in Microsoft Word and other Office applications.
- Ability to manage and operate multi-line phone systems with ease.
- Strong multitasking skills and the ability to prioritize tasks effectively.
- Excellent interpersonal skills with an attentive and empathetic demeanor.
- Comfortable handling challenging interactions, including irate callers, while maintaining composure.
- Proven ability to work collaboratively as part of a team.
- Detail-oriented with strong organizational skills for managing documentation and administrative tasks. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Robert Half is seeking a Customer Service Representative for our client in New Orleans, Louisiana. This short-term contract to full time position requires a detail-oriented individual with experience in call center operations and strong communication skills. The ideal candidate will contribute to resolving customer inquiries efficiently while gaining knowledge of housing programs such as Tax Credit and Voucher initiatives.
Responsibilities:
- Respond to inbound customer calls with professionalism and empathy.
- Address and resolve issues related to housing programs, including Tax Credit and Voucher systems.
- Maintain accurate records of customer interactions through data entry.
- Manage email correspondence to assist customers with inquiries and provide timely responses.
- Handle outbound calls to follow up on unresolved concerns.
- Schedule appointments for housing-related services and ensure proper coordination.
- Utilize Microsoft Excel and Word for tracking and reporting purposes.
- Ensure compliance with Fair Housing regulations during all interactions.
- Assist with order entry for housing-related programs and services.
- Demonstrate a thorough understanding of Low-Income Tax Credit Housing (LITCH) policies.
Requirements
- Previous experience in a customer service or call center role.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Excel and Word.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with housing programs such as Tax Credit and Voucher systems.
- Knowledge of Fair Housing regulations and practices.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to learn and adapt to complex housing policies and procedures.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today!
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted today
Job Viewed
Job Description
• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned REQUIRED EXPERIENCE
• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines PHYSICAL REQUIREMENTS
• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions. WORKING CONDITIONS
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment
Customer Service Representative (Concierge)
Posted 1 day ago
Job Viewed
Job Description
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.
**Responsibilities:**
+ Receive inbound phone calls and dispatch calls to the appropriate department
+ Resolve customer problems and refers problems to appropriate department when appropriate
+ Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
+ Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
+ Respond to, or redirect routine inquiries from external/internal sources about the organization, it's activities, or processes so callers/visitors are answered promptly and accurately
+ Participate in meetings and communicate any concerns to management
+ Make sure to follow all policies, rules, regulations, and procedures
+ Perform other duties or functions as requested by management
**Schedule: Monday-Friday 7am-4pm plus overtime as needed**
**Qualifications:**
+ Strong written and verbal communication skills with ability to communicate across all levels of the organization
+ Ability to handle a fast-paced call center environment
+ Be well organized, detailed, and have time-management skills
+ Display a high level of integrity and professionalism
+ Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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**Pay Range:**
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$15.00 - $19.04
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**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (
Remote Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.
The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Qualifications & Experience
- Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
- Demonstrable experience in an administrative or customer service position.
Individual Competencies
- Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to prioritise tasks effectively
- Able to deliver work to set targets and specified standards
- Self-motivated: Able to work unsupervised and use own initiative
- Able to remain calm in challenging situations
- A positive enthusiastic approach to solving problems
Proven ability to make logical and solid decisions.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
24,570.00
Maximum Salary
£
24,570.00
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Customer Service Representative - Continental Underwriters
Posted 1 day ago
Job Viewed
Job Description
_If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ( ?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st Shift (United States of America)
**Please review the following job description:**
Invoices policies, coordinate the servicing of new and renewal accounts from the time of binding for Property and Inland Marine Insurance according to Company guidelines and anticipate/prevent issues and problems as necessary. Provides high quality professional service to Agents and Companies.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Underwrite renewal business with minimal supervision of an underwriter.
2. Accurately explain liability and other program coverages to clients and prospective clients.
3. Provide necessary instruction to Underwriting Clerks and Policy Typists.
4. Evaluate policies, endorsements, audits, cancellations, etc., resolve any discrepancies and make changes as needed.
5. Conduct Ratings for new and renewal business.
6. Manage all account documentation.
7. Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations, etc.).
8. Invoice and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and Company guidelines.
9. Establish New Submissions in the clearance system and handle according to established procedures.
10. Produce cancellation and non-renewal notices according to statutory and contractual requirements.
11. Manage underwriting files on accounts in which policies are not issued and handle according to Company and internal established procedures.
12. Maintain pending/suspense system per established procedures.
13. Maintain account files in accordance with company policy.
14. Perform other duties as assigned.
**QUALIFICATIONS**
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree with a concentration in business or equivalent work experience
2. One year of wholesale insurance experience
3. State specific Insurance License required
4. Underwriting Clerk experience or three years of general insurance experience
5. Must be able to understand and analyze necessary components of insurance policies
6. Must have knowledge of commercial multi-line underwriting and rating
7. Must have ability to use company automation to include Windows, Delphi, Word, DocuCorp, and Rackley ISO Rating Software
8. Ability to develop, foster, and maintain an excellent working relationship with clients
9. Ability to work in a team environment essential
10. Maintain current knowledge of the insurance industry
11. Good written and verbal skills
12. Ability to work extended hours when necessary
**General Description of Available Benefits for Eligible Employees of TIH Insurance:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site ( . Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace._**
EEO is the Law ( Pay Transparency Nondiscrimination Provision E-Verify ( CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.
Why CRC Group?
- Growth: Advance your career with our learning and leadership development programs.
- Innovation: Work in a forward-thinking environment that values new ideas.
- Community: Be part of a supportive team that celebrates success together.
- Benefits: Enjoy competitive compensation, health benefits, and retirement plans.
Who We're Looking For
We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.
Customer Service Representative (New Orleans)
Posted 1 day ago
Job Viewed
Job Description
Job Description
Job Overview:
We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.
Key Responsibilities:
- Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
- Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
- Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules.
- Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
- Data Management: Update patient information, appointment details, and call outcomes in the companys scheduling and CRM systems.
- Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
- Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
- Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.
Qualifications:
- Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare setting. Training will be provided.
- Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
- Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
- Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and computer use required.
- Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information.
- Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.
Working Conditions:
- Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs.
- Environment: Remote
6695
Limited Service Customer Service Representative -(Remote)
Posted 11 days ago
Job Viewed
Job Description
Maximus is currently hiring a Limited Service Customer Service Representative to support our SOA Maine State Based Marketplace team. This is a remote opportunity. The Customer Service Representative is responsible for answering inbound calls, making outbound calls, assisting consumers with applications for coverage, and applying for financial assistance, as well as processing document verifications.
The Maine State-based Marketplace (ME SBM) project provides support for the Maine State-based Marketplace, Consumer Assistance Center. We provide customer service assistance for the State-run health insurance marketplace that the citizens of Maine can access to shop for health care coverage and enroll in a plan.
**Must be wiling and able to accept a limited service position.**
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Previous experience on the Maine SBM project within the last year is required.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements:
- Internet speed of 25mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
17.00
Maximum Salary
$
17.00