143 Customer Service jobs in East Syracuse

Job Description

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. 

We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries.

Position Highlights:

Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting.

Scope / Accountabilities

• State Programs, Traffic Court Programs
• 25-30 courses/products supported in different formats (e.g., online, in-person classroom)

What You’ll Do:

• Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements.
• Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries.
• Apply empathy, listening, and service techniques to defuse situations and avoid call escalation.
• Provide specific and unique program / schedule information accurately to customers.
• Efficiently communicate through chat and email to research and resolve enrollment / completion issues.
• Accurately input student data and process live credit card payments while maintaining PII and PCI compliance.
• Clearly and concisely document customer interactions with account notes in business systems.
• Respond to customer messages; place outbound calls to customers to answer general questions, complete registration or process other routine transactions.
• Consistently promote self-service options and customer engagement to meet team goals.
• Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution.
• Promptly process returned mail in business systems to reduce cost associated with outdated address data.
• Complete other duties as assigned.

We’re Looking for Someone with: 

• High school diploma and at least 2 years of relevant customer service or call center experience.
• Strong customer service and team orientation.
• Data entry accuracy and integrity.
• Bilingual (English/Spanish) desired.
• Bachelors degree preferred.
• Experience with Microsoft Office a plus.
• Salary - $18.50 - $19.50/hr
• This is a hybrid position with two days remote three days in the office.

Reasons You’ll Love it here: 

NSC cares about the safety, health, and overall well-being of our employees.  We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.  We offer the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b)  with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!
 

NSC is an equal opportunity employer.

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Job Description

Location
This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY.

About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Salary Range:

• $20.00 to $2.00 per hour
• Second Shift, Third Shift, & Weekend Shift Differentials
• Full-time: 500 hiring bonus after 6 months of employment!
• Part-time: 250 hiring bonus after 6 months of employment!

What You’ll Do:

• Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
• Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.
• Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations.
• Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism.
• Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.
• Versatile – Prepared and ready to handle inbound and outbound calls and alarms

Who You Are:

• Cool-headed and calm – You’re the person others turn to in a crisis.
• Detail- oriented – You notice what others miss.
• Tech-savvy – You’re comfortable navigating computer systems and multi-tasking
• Reliable – You show up, stay alert, and handle your shift like a professional
• Great communicator – You can deliver critical information clearly and quickly, both verbally and in documentation.

What You’ll Need:

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills
• Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response

• Paid new hire training
• Shift flexibility (night owls and weekend warriors welcome)
• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for special skills, particularly: bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

Join Our Team
If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today!

Additional Information
Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at Rapid Response is an Equal Opportunity Employer.

INDRR3

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Job Description

Location
This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY.

About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Salary Range:

• $20.00 to $2.00 per hour
• Second Shift, Third Shift, & Weekend Shift Differentials
• Full-time: 500 hiring bonus after 6 months of employment!
• Part-time: 250 hiring bonus after 6 months of employment!

What You’ll Do:

• Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
• Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.
• Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations.
• Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism.
• Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals.
• Versatile – Prepared and ready to handle inbound and outbound calls and alarms

Who You Are:

• Cool-headed and calm – You’re the person others turn to in a crisis.
• Detail- oriented – You notice what others miss.
• Tech-savvy – You’re comfortable navigating computer systems and multi-tasking
• Reliable – You show up, stay alert, and handle your shift like a professional
• Great communicator – You can deliver critical information clearly and quickly, both verbally and in documentation.

What You’ll Need:

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills
• Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response

• Paid new hire training
• Shift flexibility (night owls and weekend warriors welcome)
• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for special skills, particularly: bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

Join Our Team
If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today!

Additional Information
Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at Rapid Response is an Equal Opportunity Employer.

INDRR3

Job Description

Save lives, from the workplace to anyplace.

The National Safety Council is America’s leading nonprofit safety advocate.  We focus on eliminating the leading causes of preventable injuries and deaths.  Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. 

We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries.

Position Highlights:

Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting.

Scope / Accountabilities

• State Programs, Traffic Court Programs
• 25-30 courses/products supported in different formats (e.g., online, in-person classroom)

What You’ll Do:

• Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements.
• Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries.
• Apply empathy, listening, and service techniques to defuse situations and avoid call escalation.
• Provide specific and unique program/schedule information accurately to customers.
• Efficiently communicate through chat and email to research and resolve enrollment/completion issues.
• Accurately input student data and process live credit card payments while maintaining PII and PCI compliance.
• Clearly and concisely document customer interactions with account notes in business systems.
• Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions.
• Consistently promote self-service options and customer engagement to meet team goals.
• Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution.
• Promptly process returned mail-in business systems to reduce costs associated with outdated address data.
• Complete other duties as assigned.

We’re Looking for Someone with: 

• High school diploma and at least 2 years of relevant customer service or call center experience.
• Strong customer service and team orientation.
• Data entry accuracy and integrity.
• Bilingual (English/Spanish/Portuguese) a must.
• Bachelor's degree preferred.
• Experience with Microsoft Office is a plus.
• Hourly rate - $19.50/hr
• This is a hybrid position with two days remote and three days in the office.

Reasons You’ll Love it here: 

NSC cares about the safety, health, and overall well-being of our employees.  We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life.  We offer the following:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b)  with employer match up to 6%
• Reimbursable training
• Student loan pay-down
• Dress for your day

Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!
 

NSC is an equal-opportunity employer.

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3GmsgPrRoV

Job Description

Job Profile

Job Title: Senior Customer Service Representative

Location: Hybrid – Buffalo, with paid training in Albany, NY

Hire Type: Direct Hire

Pay Range: $30/hour

Recruiter Contact:

Karissa Lubberts | |

Luisa Beato | |

Nature & Scope:

Positional Overview

Do you have a knack for resolving complex member issues and escalations with professionalism, accuracy, and empathy within a call center environment? Join our client as a Senior Customer Service Representative where you’ll advocate for members and deliver an exceptional experience during sensitive or complicated interactions. In this role you’ll support financial transactions, investigate fraud, manage fee refunds, and ensure compliance with internal policies and regulations.

Role & Responsibility:

Tasks That Will Lead To Your Success

• Resolve escalated or complex member issues, ensuring first-contact resolution and a positive member experience within a call center environment.
• Adherence to call center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring.
• Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and learning/enhancement opportunities.
• Handle sensitive member complaints and disputes with professionalism, empathy, and care.
• Process financial transactions, open/close accounts, and manage debit/ATM cards and disputes.
• Review and process loan and credit card applications, providing clear and accurate information.
• Investigate potential fraud and wire requests, escalating suspicious activity as needed.
• Decision fee refunds within defined authority, balancing member satisfaction and policy.
• Ensure regulatory and policy compliance across all interactions and processes.
• Serve as liaison between front-line staff and internal departments to resolve member concerns.
• Identify recurring member pain points and recommend process improvements to leadership.
• Participate in job-related training, special projects, and department meetings as needed.

Skills & Experience

Qualifications That Will Help You Thrive

• Associates degree or equivalent OR one to two years related experience and/or training. (Equivalent combinations of education and experience will also be considered).
• Minimum of 2 years’ contact center experience
• Lending certification a plus
• Flexible to work a structured schedule that includes evening and weekend hours
• Commitment to delivering exceptional customer service and driving continuous improvement
• Must be available for paid on-site training in Albany, NY