356 Customer Service jobs in Englishtown

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Cosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations. Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine markets. Cosette has a long history in quality manufacturing of complex dosage forms including topical creams, ointments, oral liquids/solutions and suppositories, which has led to consistent supply to customers and commercialization success. Cosette has corporate and manufacturing facilities in New Jersey and North Carolina and is supported by more than 300 dedicated employees across all functional areas.

Innovating every day.

Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.

Responsibilities include, but are not limited to, the following:

• Responsible for the complete order entry process:
• Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
• Review of EDI's to ensure accuracy
• Review and address all order discrepancy prior to release
• Release and transmit orders to warehouse for processing
• Issuance of return material authorizations
• Collaborate with 3PL to ensure on time delivery of customers' orders
• Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
• Resolve all issues related to purchase orders; track and expedite orders as required
• Assist in coordinating activities associated with a new product award
• Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
• Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
• Knowledge of key customer accounts' operations and their required portals
• Maintain and load customer pricing in accordance with departmental procedures
• Handling calls from consumers regarding product related questions
• Direct customer complaints and reported adverse events in accordance with departmental procedures
• Support the outside sales teams by fulfilling requested actions
• Function as a liaison between internal departments and external customers, centralizing all contact and information flow

Aspects of Performance:

• Excellent verbal and written communication skills and a professional phone manner
• Strong attention to details
• Ability to prioritize conflicting demands
• Executes assigned tasks within established schedules
• Team oriented, highly motivated, ability to work independently
• Ability to be flexible as needed
• Sound analytical problem-solving and documentation skills
• Respond to all requests in a timely & professional manner
• Maintain composure and a positive attitude during difficult times
• Adherence to Company policies, procedures, rules and regulations
• Maintain confidentiality

Qualifications:

• BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
• Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
• Proficient in MS Office Suite
• SAP experience a plus
• Familiar with a variety of sales and marketing concepts, practices and procedures
• Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment

Salary Range: The expected base salary for this NJ based position is $42,000 - $60,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.

Benefits: Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.

Physical requirements: This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our NJ office.

Equal Opportunity Employment

Providing "equal employment opportunity" is one of the most important people policies of Cosette Pharmaceuticals, Inc. Our goal is to do all that we realistically can to provide genuine equal employment opportunity to applicants and employees in all phases of our operation. It is the policy of this Company that there shall be no discrimination with respect to employment, or any of the terms and conditions of employment, because of an individual's race, creed, religion, color, national origin, citizenship, ancestry, age, gender identity or expression, affectional or sexual orientation, marital status, domestic partnership, familial status, atypical hereditary cellular or blood trait, disability (including AIDS and HIV infection), genetic information, liability for service in the United States armed forces or any other legally protected status. The Company is dedicated to ensuring that all employment decisions are in accordance with these principles of equal employment opportunity.

For over 75 years, Sealed Unit Parts Co., Inc., (SUPCO), a subsidiary of NSI Industries, is a leading manufacturer and master distributor of high quality, innovative components and tools designed for the heating, ventilating, air conditioning, refrigeration, and appliance parts industries. Headquartered in Allenwood, NJ, SUPCO operates facilities in Wall Township, NJ and abroad, where we've established proprietary manufacturing facilities. A worldwide network of sales representatives and distributors ensures that we meet the ever-changing needs of the domestic and international industries we serve.

SUPCO is interested in hiring individuals to become part of our growing company. If you are looking for an exciting place to work and you are a motivated team player who is interested in an exciting career, then this job is for you!

The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues.

• Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email.
• Provide information about the products and services, pricing, order status, billing, returns and credits.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Ensure accurate and timely distributor order processing.
• Confirming pricing, item number/description and quantities are correct.
• Ability to research issues independently to determine root cause and corrective action needed.
• Demonstrate follow up action with customers, distributors, sales force, and end users.
• Provide continuous and responsive support to sales force.
• Ability to work with other departments such as Shipping, Production, and Purchasing.
• Heavy filing, contract updates, data entry backup, special projects as needed.
• Perform other duties as assigned.

• Must be able to work Monday-Friday 8am-5pm (not a remote position).
• Must have strong ability to prioritize, multi-task and problem solve.
• Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised.
• Strong interpersonal and communication skills, written and verbal.
• Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment.
• Ability to build rapport with clients.
• Proficient in Microsoft 365.
• Proficient in JD Edwards and Halo preferred but not required.
• Positive and professional demeanor.

• High School Diploma or equivalent

• Minimum of 1-year related experience in customer service, inside sales support or related fields; (experience in retail field is not applicable)

• Prolonged periods of sitting
• Strength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time.

• 401(k)
• 401(k) matching
• Health/Dental/Vision insurance
• Flexible spending account
• Paid time off & Paid Holidays

Sealed Unit Parts Co., Inc., (SUPCO), maintains a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. Sealed Unit Parts Co., Inc., (SUPCO), is proud to be an EEO employer M/F/D/V. Sealed Unit Parts Co., Inc., (SUPCO), is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Job Type: Full-time