Customer Service

Florissant, Missouri CET2 LLC

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

CET2, LLC is looking for a customer service representative to join our team in our Florissant, Missouri office.

This person will drive customer satisfaction by fielding inquiries, qualifying applicants, and addressing pain points through excellent communication.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
 

Responsibilities :

  • Manage inbound and outbound customer communications - Answer incoming calls and make outbound calls to address customer questions, requests and issues.
  • Consult on customer success - Advise and assist customers to successfully complete their online applications.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate and up-to-date.
  • Track interactions in CRM - Record customers interactions in internal systems for transparency, accuracy and accountability.

Requirements :

  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Computer skills: Ability to navigate multiple screens at once.
  • Customer service experience is a plus
  • Call Center experience is a plus
  • ** While experience is a plus, it is not necessary as we have PAID on the job training!

Work Environment :  Typical call center office environment. Fast paced, high customer service demand with a great deal of people interaction.

 

~OFFERING~

  • Full Time - 40 hour work week!
  • $ Weekly Bonus incentives $
  • 401K with Matching!
  • Paid Holidays
  • Paid Time Off (PTO)

Benefits:

  • 401(k)
  • 401(k) matching
  • On-the-job training
  • Paid time off
  • Referral program

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Shift availability:

  • Day Shift (Required) OR
  • Night Shift (Required)

Ability to Commute: Required

Powered by JazzHR

isECoxwGE3

View Now

Customer Service Representative

Affton, Missouri CLAE SOLUTIONS

Posted today

Job Viewed

Tap Again To Close

Job Description

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities


  1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
  2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
  3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
  4. Provide Support: Assist customers with enrollment processes and

    guide them through our energy solutions.
  5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.


Qualifications

  1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
  2. Experience: Previous experience in customer service or a related field is beneficial.
  3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
  5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.


Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team


Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

View Now

Customer Service Representative

63146 Glendale, Missouri CLAE SOLUTIONS

Posted today

Job Viewed

Tap Again To Close

Job Description

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities


  1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
  2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
  3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
  4. Provide Support: Assist customers with enrollment processes and

    guide them through our energy solutions.
  5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.


Qualifications

  1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
  2. Experience: Previous experience in customer service or a related field is beneficial.
  3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
  5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.


Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team


Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

View Now

Customer Service Representative

St. Louis, Missouri CLAE SOLUTIONS

Posted today

Job Viewed

Tap Again To Close

Job Description

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities


  1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
  2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
  3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
  4. Provide Support: Assist customers with enrollment processes and

    guide them through our energy solutions.
  5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.


Qualifications

  1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
  2. Experience: Previous experience in customer service or a related field is beneficial.
  3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
  5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.


Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team


Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

View Now

Customer Service Representative

University City, Missouri CLAE SOLUTIONS

Posted today

Job Viewed

Tap Again To Close

Job Description

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.


Responsibilities


  1. Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
  2. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
  3. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
  4. Provide Support: Assist customers with enrollment processes and

    guide them through our energy solutions.
  5. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.


Qualifications

  1. Educational Background: High school diploma/GED required; a degree in a related field is preferred.
  2. Experience: Previous experience in customer service or a related field is beneficial.
  3. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  4. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
  5. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.


Compensation

$60,000 - $120,000 (Annually)


About Clae Goldman Team


Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

View Now

Customer Service Representative

63105 Clayton, Missouri Waterway Carwash

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview:

Waterway is hiring Customer Service Associates at our Clayton location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $18 per hour ($6/hr base + sales bonus).

Schedule:  Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location:  Waterway Clayton - 122 S Hanley Rd. St. Louis MO, 63105 . Other locations across St. Louis available.

What else you'll enjoy:

  • People Focused Role  - love helping people? Spend your time engaging with customers and great team-mates.
  • Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
  • Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
  • Flexible Scheduling - variable schedules built around your availability.
  • Perks and Discounts - free carwashes plus fuel and retail store discounts
  • Tuition Assistance Program - Continuing your education? Up to $4k/ ear in Tuition Assistance Bonus.
  • Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!


Qualifications:

What you need:

  • Be friendly and engaging! A positive attitude and a will to succeed!
  • No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

  • Current and valid drivers’ license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:

What You'll Do - The Details:

  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes – identify customer needs and present complimentary solutions.
    • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.
Physical Requirements:

Work Environment/Physical Demands

  • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive – perform arithmetic calculations and operate data entry devices.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

View Now

Customer Service Representative

63117 St. Louis, Missouri Waterway Carwash

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview:

Waterway is hiring Customer Service Associates at our Richmond Heights location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $19 per hour ($6/hr base + sales bonus).

Schedule:  Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location:  Waterway Richmond Heights - 1200 S. Brentwood Blvd, Richmond Heights MO, 63117 . Other locations across St. Louis available.

What else you'll enjoy:

  • People Focused Role  - love helping people? Spend your time engaging with customers and great team-mates.
  • Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
  • Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
  • Flexible Scheduling - variable schedules built around your availability.
  • Perks and Discounts - free carwashes plus fuel and retail store discounts
  • Tuition Assistance Program - Continuing your education? Up to $4k/ ear in Tuition Assistance Bonus.
  • Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!


Qualifications:

What you need:

  • Be friendly and engaging! A positive attitude and a will to succeed!
  • No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

  • Current and valid drivers’ license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:

What You'll Do - The Details:

  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes – identify customer needs and present complimentary solutions.
    • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.
Physical Requirements:

Work Environment/Physical Demands

  • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive – perform arithmetic calculations and operate data entry devices.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

View Now
Be The First To Know

About the latest Customer service Jobs in Fairview Heights !

Customer Service Representative

63117 St. Louis, Missouri Waterway Carwash

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Overview:

Waterway is hiring Customer Service Associates at our Richmond Heights location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $19 per hour ($6/hr base + sales bonus).

Schedule:  Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location:  Waterway Richmond Heights - 1200 S. Brentwood Blvd, Richmond Heights MO, 63117 . Other locations across St. Louis available.

What else you'll enjoy:

  • People Focused Role  - love helping people? Spend your time engaging with customers and great team-mates.
  • Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
  • Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
  • Flexible Scheduling - variable schedules built around your availability.
  • Perks and Discounts - free carwashes plus fuel and retail store discounts
  • Tuition Assistance Program - Continuing your education? Up to $4k/ ear in Tuition Assistance Bonus.
  • Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!


Qualifications:

What you need:

  • Be friendly and engaging! A positive attitude and a will to succeed!
  • No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

  • Current and valid drivers’ license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:

What You'll Do - The Details:

  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes – identify customer needs and present complimentary solutions.
    • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.
Physical Requirements:

Work Environment/Physical Demands

  • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive – perform arithmetic calculations and operate data entry devices.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

View Now

Customer Service Representative

63105 Clayton, Missouri Waterway Carwash

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Overview:

Waterway is hiring Customer Service Associates at our Clayton location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.  It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $18 per hour ($6/hr base + sales bonus).

Schedule:  Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location:  Waterway Clayton - 122 S Hanley Rd. St. Louis MO, 63105 . Other locations across St. Louis available.

What else you'll enjoy:

  • People Focused Role  - love helping people? Spend your time engaging with customers and great team-mates.
  • Work Culture -  Fun and active. Friendly team focused culture. Supportive managers and peers.
  • Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
  • Flexible Scheduling - variable schedules built around your availability.
  • Perks and Discounts - free carwashes plus fuel and retail store discounts
  • Tuition Assistance Program - Continuing your education? Up to $4k/ ear in Tuition Assistance Bonus.
  • Advancement and Cross Training -  highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!


Qualifications:

What you need:

  • Be friendly and engaging! A positive attitude and a will to succeed!
  • No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

  • Current and valid drivers’ license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:

What You'll Do - The Details:

  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes – identify customer needs and present complimentary solutions.
    • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.
Physical Requirements:

Work Environment/Physical Demands

  • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive – perform arithmetic calculations and operate data entry devices.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

View Now

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Jobs View All Jobs in Fairview Heights