210 Customer Service jobs in Greece

Job Description

Objective: To be the main point of contact to the outside world. To provide information courteously and professionally to establish long-term relationships while setting customer expectations, resolving potential issues, and delivering exceptional customer service.

Roles and Responsibilities

• Monitoring program execution and needs.
• Successfully assist existing programs.
• Order entry into ERP system.
• Use tool kit to expedite answers for customers on project progress.
  • Capacity planer
  • WIP Tracker
  • Weekly Shipments
  • RMA Tracker
• Communicate program progress (inventory levels, shipments quantities, projected delivery dates, and delays) with customer.
• Achieves and maintains rapport with customers and works to give them exceptional service.
• Acquires forecasts from customers and reconciles with open purchase orders to look for gaps.
• Acts as inside sales rep to inquiries about additional orders or other opportunities.
• Provide timely feedback from customers to internal team members.
• Use ERP system to provide support, reports, and metrics for customers.
• Detailed update of customer communications and next actions to be performed daily.
• Progress reports and weekly action plan to be presented weekly in Sales meeting.
• Triage customer issues, resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management for current and future state.
  • Track issues and resolution

KPI:

• Time to process customer orders. 
• Customer retention rate.
• Customer satisfaction index.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and/or listen. The employee is frequently required to use hands to handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and color vision. Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. The noise level in the work environment may range from low, moderate to loud.

Education, Skills and Experience:

• High school diploma or GED required.
• Minimum 2 years’ experience in customer service.
• Manufacturing Experience
• Good oral and written communication skills.
• Strong computer skills including Excel, Outlook, and Word
• Strong ERP/MRP system skills.
• Strong math skills.
• Excellent organizational skills and attention to detail
• Ability to work independently and collaborate with a team.
• Understand and abide by all company policies and procedures: including professional dress code, punctuality, attendance etc.

Job Description

JK Findings is a premier manufacturer and wholesaler of precious metal components and find jewelry since 1975. We supply an expansive selection of high-quality offerings at a competitive price and customers, including jewelry wholesalers, manufacturers, designers, and online retailers, rely on us to provide the products needed to run their business.

JK Findings is renowned worldwide for the superior customer service we provide. If you are passionate about building strong relationships with customers, we would like to talk to you about joining our elite Customer Service team!

The ideal candidate must be committed to providing outstanding customer service and possess the required skills.

Position Summary:

As one of the primary contacts for our customers, your main responsibility will be to provide excellent customer service. Excellence in customer service is accomplished by being responsive to customer needs, being a problem solver, and by providing accurate information and order assistance for the purpose of growing the account.

Your days as a customer care representative will be busy and engaging. Your day to day tasks will include:

• Being responsive to customer questions and requests
• Process customer orders, including backlog orders (accurate data entry and review)
• Collaborate with Account Managers and customer service team to ensure orders are fulfilled and all questions/issues are addressed.
• Process customer returns
• Review reports such as Out of Stock items to see if they are able to ship
• Review items no longer ordered and reach out to customer for discussion
• Work closely with the Accounting team and the VP of sales to resolve credit inquiries.

Position Qualifications:

• Minimum of two years related experience
• A Bachelor's degree is preferred but not required
• Ability to partner with the sales team and work towards shared goals of providing our customers with excellent service and growing the account.

Required Skills:

• Clear communication skills, both written and verbal
• Problem solving skills
• Time Management skills
• High attention to detail
• Advanced computer skills
• Active listening skills
• Data entry, with a high level of accuracy
• Advanced comprehension skills
• Ability to read and understand instructions, SOP's, software and catalogs.

Benefits include: Student Loan Repayment Match, career development and growth opportunities, excellent corporate culture.

Job Description

Cannon Industries

A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.

General Job Description:

Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product.

Minimum Qualifications:

• Minimum 2 years customer service experience in an administrative/office setting
• Excellent phone communication ability
• Ability to navigate a computer database
• Attention to detail.
• Organized with clerical skills.

Specific Duties:

1. Responsible for customer order entry from EDI
2. Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule.
3. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information
4. Handles customer inquiries pertaining to orders/product
5. Communicates with customers daily to report ship & delivery information
6. Complete ASN (Advance Ship Notice) when parts ship to customer
7. Monitor all shipments by production to customer
8. Maintain all customer files
9. Create Expediter Report
10. Monitor the customers delivery performance
11. Acknowledge customer PO’s (purchase orders)
12. Proactively notify customers of late orders
13. Assign RMA’s (Return Material Authorization) to quality department for reconciliation
14. Provide proof of delivery to customers as necessary for invoice discrepancies.
15. Maintain and input data pertaining to customer orders in database

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.

Job Description

Job Description:

Isaac Heating & Air Conditioning is seeking Customer Service Representatives for their Rochester, NY , location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

• Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
• Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
• Schedule or update appointments in the computer system.
• Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
• Understand and strive to meet Contact Center metrics while providing excellent customer service.
   

• High school diploma or equivalent required
• At least 1 year of customer service experience required
• Call center experience preferred
   

• Strong multitasking abilities
• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Strong organizational skills
• Ability to work individually and as part of a team
• Problem-solving skills
   

• Opportunities for Advancement within a Growing Organization
• Paid Time Off
• Medical, Dental, and Vision insurance
• Company-provided training
   

The starting hourly base wage for this position is $19.00 to $23.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.

Job Description

Customer Service Representative State Farm Agent Team Member (Must Obtain Insurance License)
Location: Rochester, MN
Job Type: Full-Time
Compensation: Hourly Pay (Based on Experience) + Individual & Team Bonuses

Launch Your Insurance Career with Us! Are you a customer service professional looking for a meaningful career with growth potential? A successful State Farm Agent is seeking a motivated and personable individual to join their winning team as a Customer Service Representative . You dont need insurance experiencejust a passion for helping others and a desire to grow in a professional setting.

As part of our team, youll gain valuable experience, on-the-job training, and support to obtain your insurance licenses . Well invest in you so you can build a lasting and rewarding career in the insurance industry.

• Build strong customer relationships through friendly, professional communication

• Assist with insurance policy changes, billing questions, claims processing, and coverage explanations

• Educate customers on insurance options through needs-based conversations

• Deliver exceptional service in every interaction

• Maintain accurate records and follow up with customers as needed

• Competitive hourly pay (commensurate with experience)

• Individual performance bonuses and team-based incentives

• Paid time off / vacation

• Monthly contributions to a Roth IRA

• Career growth opportunities within our agency

• Support and reimbursement for obtaining all required insurance licenses

• A fun, fast-paced, and positive team environment

• Strong communication skills (written and verbal)

• Customer-focused with a desire to help people

• Organized, detail-oriented, and dependable

• Proactive problem-solver who thrives in a team setting

• Eager to learn and grow in a professional environment

• Ability to multitask and manage time effectively

• Must be able to obtain Property & Casualty and Life & Health insurance licenses (well help you get there!)

  
  

  No insurance experience? No problem. If you bring the right attitude and drive, well provide the training, support, and guidance you need to succeed.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.

Apply Today to Start Your Journey!
If youre motivated to succeed and ready to build a career in insurance, wed love to hear from you. Submit your resume now, and well follow up with next steps.

Job Description

At Think Bank, we're on a mission to help our customers build a better financial life. As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for teamwork.

As a CSR you will work in a fast-paced environment handling incoming customer calls. You will greet customers over the phone and actively engage in conversation with them to understand their banking needs and recommend appropriate products and services.

You will work closely with other Think departments to resolve customer concerns ensuring a seamless and positive customer experience. You will stay up to date on technical knowledge and skills to continue to advance the changing delivery channels of the customer experience such as Think Online, online Conversations, Mobile Wallets, Mobile Deposits and more.

Additional responsibilities and duties of a CSR include:

• Efficiently utilize multiple Think systems to assist customers and resolve issues
• Follow up with customers to ensure their needs have been met and they have a positive experience
• Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
• Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed

Education and Experience requirements:

• High school diploma or GED equivalent required
• Bachelor's degree preferred
• 1 year experience in banking and six months experience in customer service

Schedule: This is a full-time position working 40 hours/week. The hours for this role will range from 8:00 AM - 6:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.

Pay: $26.02/hour

Benefits: The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

Think Bank is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

What you’ll do

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

What you need

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required : High School Diploma or an equivalent combination of experience and education

Experience Required : Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.
• The exposure level in the work environment to vehicle emissions is moderate to high
• The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
• The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
• The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.

Salary Range : $17.00 - $18.00 per hour

Benefits : Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact We are here to assist you.

Job Description

Description:

Pay

$16-$18

Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.

Benefits

• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.

Job Description

Customer Service Representative – State Farm Agent Team Member (Must Obtain Insurance License)
Location: Rochester, MN
Job Type: Full-Time
Compensation: Hourly Pay (Based on Experience) + Individual & Team Bonuses

Launch Your Insurance Career with Us! Are you a customer service professional looking for a meaningful career with growth potential? A successful State Farm Agent is seeking a motivated and personable individual to join their winning team as a Customer Service Representative . You don’t need insurance experience—just a passion for helping others and a desire to grow in a professional setting.

As part of our team, you’ll gain valuable experience, on-the-job training, and support to obtain your insurance licenses . We’ll invest in you so you can build a lasting and rewarding career in the insurance industry.

• Build strong customer relationships through friendly, professional communication

• Assist with insurance policy changes, billing questions, claims processing, and coverage explanations

• Educate customers on insurance options through needs-based conversations

• Deliver exceptional service in every interaction

• Maintain accurate records and follow up with customers as needed

• Competitive hourly pay (commensurate with experience)

• Individual performance bonuses and team-based incentives

• Paid time off / vacation

• Monthly contributions to a Roth IRA

• Career growth opportunities within our agency

• Support and reimbursement for obtaining all required insurance licenses

• A fun, fast-paced, and positive team environment

• Strong communication skills (written and verbal)

• Customer-focused with a desire to help people

• Organized, detail-oriented, and dependable

• Proactive problem-solver who thrives in a team setting

• Eager to learn and grow in a professional environment

• Ability to multitask and manage time effectively

• Must be able to obtain Property & Casualty and Life & Health insurance licenses (we’ll help you get there!)

  
  

  No insurance experience? No problem. If you bring the right attitude and drive, we’ll provide the training, support, and guidance you need to succeed.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.

Apply Today to Start Your Journey!
If you’re motivated to succeed and ready to build a career in insurance, we’d love to hear from you. Submit your resume now, and we’ll follow up with next steps.