163 Customer Service jobs in Hackettstown
Customer Service Representative
Posted today
Job Viewed
Job Description
$18 - $20/hour
Job Description:
Nauman's is now an Ace Hardware Company!
At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.
About This Role
The Customer Service Representative (CSR) is the frontline connection between our company and our valued customers. In this role, you will interact with customers via phone, email, text, and CRM messaging platforms to deliver an exceptional experience. The CSR plays a vital role in scheduling appointments, resolving inquiries, ensuring customer data is accurate and driving an unmatched and positive customer experience. Every customer interaction is an opportunity to create value for both the customer and our organization.
What You'll Do
• Deliver exceptional customer service through creative problem-solving and clear, positive communication.
• Maintain an in-depth understanding of all services, product offerings, and company procedures to accurately inform and guide customers.
• Manage inbound and outbound customer communication via phone, email, text, and CRM messaging, ensuring timely and professional responses.
o This includes actively monitoring and maintaining customer text feeds to ensure prompt and accurate communication.
• Schedule, confirm, and follow up on service appointments using company CRM software.
• Ask all discovery questions to gather and enter accurate customer information in the CRM database during and after each call.
o Accurately record all follow up interactions and updates in appropriate fields of CRM system.
• Conduct outbound calls for appointment scheduling, seasonal maintenance reminders, and follow-ups on open estimates.
• Collect and securely process payment and billing information within the CRM system.
• Accurately enter and maintain customer data, notes, and service history in CRM after each interaction.
• Collaborate closely with internal teams including dispatch, sales, and technicians to ensure a seamless and consistent customer experience.
• Stay up to date on promotions, service offerings, and company policies in collaboration with management.
• Impact the company's bottom line by converting inquiries into leads and resolving issues efficiently to build lasting relationships.
Required Skills
• 2+ years of customer service experience, preferably in a service-based or contractor setting.
• A customer-first mindset with a calm and positive demeanor.
• Strong Computer skills - MS Office, database management, etc.
• Hours include rotating 8.5 hour shifts to cover 7:30 am-4:30pm
• Strong communication skills-both written and verbal.
• Experience working with CRM systems (ServiceTitan a plus).
• Excellent organization and time management skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable handling billing inquiries and payment information.
• Bilingual is a plus but not required.
Physical Requirements
-Prolonged periods sitting at a desk and working on a computer.
-Talk and hear, both in person and by telephone.
- Use hands repetitively to operate standard office equipment.
- Must be able to lift up to 15 pounds at times.
- Close vision, distance vision.
Job Specifics
Position Status: Regular full-time (40+ hours a week)
FLSA Description: Non-Exempt/Hourly
Reports To: Customer Service Manager OR General Manager (if CSM vacant)
Work Schedule: 8+ hours/day, 5+ days per week (may require night or weekends depending on needs of the business.
Work Location(s): AHHS, East Stroudsburg PA
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
- Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
* Benefits are provided in compliance with applicable plans and policies.
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About Ace Hardware Home Services
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Representative
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or other communication channels.
- Process customer orders accurately, ensuring all details are captured and addressed.
- Handle account management tasks, including updating customer information and resolving discrepancies.
- Act as a liaison between customers and internal teams to ensure timely order fulfillment.
- Address and resolve customer issues, providing solutions and maintaining satisfaction.
- Maintain detailed records of customer interactions and transactions using Excel and other tools.
- Collaborate with team members to improve processes and enhance service delivery.
- Utilize Outlook and Word to manage communications and documentation effectively.
- Monitor and follow up on order statuses to ensure timely delivery.
- Stay updated on company policies and procedures to provide accurate information to customers. Requirements - Minimum of 1 year of experience in a customer service role.
- Proficiency in order entry and handling inbound calls.
- Strong knowledge of Microsoft Excel, Word, and Outlook.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with strong organizational skills.
- Problem-solving abilities to address customer concerns effectively.
- Familiarity with account management and order processing systems. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
As an Underwriting Support Customer Service Representative on the Compliance Review Team, you will be assisting the Underwriting Centers by reviewing and managing critical requirement documents relating to home inspections for compliance. The team delivers personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
Job Responsibilities
- Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.
- Assume ownership and timeliness relating the home inspection process, producer notifications, transacting policy changes, and updating underwriting notes efficiently and accurately.
- Review and determine compliance in accordance with inspection requirements, and process non-renewals and cancellations.
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems while supporting the underwriting centers.
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products, and home inspection details.
- Efficiently navigate multiple systems and applications to research, analyze and resolve home inspection processes.
- Maintain established levels of productivity, service, and quality standards within a fast-paced environment.
- Works collaboratively with team members, and business partners, support a partnership with the underwriting centers to provide a quality experience for our agents and clients.
- Work overtime as needed.
- Complete additional tasks and other projects/duties as assigned.
QUALIFICATIONS
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Customer Service Representative
Posted 14 days ago
Job Viewed
Job Description
Job Responsibilities
The successful candidate will play a key role in the conversion of PLS policies into the Masterpiece system. Key responsibilities include:
- Policy Conversion:
Accurately transferring policy information from various systems, including PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, shared drives, and supporting process documents, into the Masterpiece system. - Collaboration:
Working closely with both onshore and offshore team members to ensure tasks are completed accurately and on time. - Attention to Detail:
Managing unique tasks that require a high level of precision, analytical skills, and the ability to process information accurately. - Adaptability:
Thriving in a fast-paced, dynamic environment where processes and requirements may change. Flexibility and focus are essential. - Processing Guidelines:
Understanding and effectively applying processing guidelines to deliver high-quality results for insured clients and agents. - Self-Learning:
Demonstrating confidence in self-learning to navigate new systems or processes as they arise during the project.
QUALIFICATIONS
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Job Responsibilities:
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- On average, our representatives are responsible for 40-50 calls per day
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Responsible for cross selling coverage to round out accounts
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
- Complete additional tasks and other projects/duties as assigned
QUALIFICATIONS
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Premier Customer Service Representative Role:
Work with assigned Premier Underwriter(s) to acquire and retain High Net worth Client's policies and Family Office clients.
Provide a total service for assigned clients, working with designated key contacts across all internal departments within Operations.
Coordinate total service for assigned accounts, working with designated key contacts in all departments in Operations.
Provide quote options for new and renewal business via excel spreadsheets.
Prepare quote proposals.
Manage and prioritize all account requests in order to meet demanding deadlines.
Create spreadsheets for agents to organize client information.
Identify additional service options for Premier clients.
Act as a resource to internal and external clients.
Understand business and marketing concepts as they relate to the Premier strategy.
Demonstrate flexibility with work hours based on business needs.
Assist with special training requests as needed.
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Bilingual Customer Service Representative
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ Bilingual in Spanish $17.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying. What you get: Full-time Employment with Benefits day one including paid Holidays. Bilingual in Spanish $7.50/hr Paid Training Great Work Environment Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, orequivalent. Must be able to submit to a background check and drug test. Must be able to work 10:15am to 7:15pm any day of the week Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17. 0/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to .You may also click here to access Conduent's ADAAA Accommodation Policy .
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Bilingual Customer Service Representative
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ Bilingual in Spanish $17.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying. What you get: Full-time Employment with Benefits day one including paid Holidays. Bilingual in Spanish $7.50/hr Paid Training Great Work Environment Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, orequivalent. Must be able to submit to a background check and drug test. Must be able to work 10:15am to 7:15pm any day of the week Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17. 0/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to .You may also click here to access Conduent's ADAAA Accommodation Policy .
Bilingual Customer Service Representative
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ Bilingual in Spanish $17.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying. What you get: Full-time Employment with Benefits day one including paid Holidays. Bilingual in Spanish $7.50/hr Paid Training Great Work Environment Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to submit to a background check and drug test. Must be able to work 10:15am to 7:15pm any day of the week Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17. 0/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .aa415a4b-8b21-40fc-a65c-70d2b25ca29a
Customer Service Representative I
Posted 2 days ago
Job Viewed
Job Description
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
**What You'll Be Doing**
+ Respond promptly and professionally to customer inquiries via phone, email, and in-person.
+ Process orders, deliveries, and returns accurately using internal systems.
+ Collaborate with sales and logistics teams to ensure customer satisfaction.
+ Resolve customer issues with empathy and efficiency, escalating when necessary.
+ Maintain organized records and contribute to continuous improvement efforts.
**What Are We Looking For**
+ Strong communication and interpersonal skills with a customer-first mindset.
+ Ability to manage multiple tasks in a fast-paced environment.
+ Proficiency in basic computer systems and data entry.
+ Commitment to accuracy, timeliness, and teamwork.
+ Demonstrated problem-solving skills and adaptability.
**Conditions of Employment**
+ Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check.
+ Some positions require FMCSA regulated ongoing drug and alcohol testing.
**Work Environment**
+ This role operates primarily in an office environment, with occasional exposure to plant conditions during tours, which may include proximity to mechanical equipment, varying temperatures, and elevated noise levels.
**What We Offer**
+ Competitive base salary $49,900 - $58,630
+ 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
+ Highly competitive benefits programs, including:
+ Medical, Dental, and Vision along with Prescription Drug Benefits
+ Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
+ AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
+ Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
**Req ID** JR