170 Customer Service jobs in Hagerstown

Job Type

Full-time

Description

Franklin Logistics is a local, family owned business started in 1985. Franklin Logistics has expanded to multiple locations in the Chambersburg, PA area and has grown into a premier 3PL provider and industrial developer. With over 35 years of experience of supply chain solutions, Franklin Logistics provides warehousing, trans-loading, and transportation for businesses.

Franklin Logistics takes extreme ownership in our customers' needs while delivering world class service. We embrace change and are relentless about improvement while investing in our relationships and honoring our commitments.

Maintain a fun workplace while being vigilant about employee and customer safety. Franklin Logistics is easy to work with and treats everyone with respect.

Customer Service Account Representative

As a Customer Account Representative, you will be an integral part of our team as the main point of contact to our clients. This position is highly dependent on teamwork, communication, and details. Reliability and the ability to work well with others is a must. Volume of work is steady with very limited seasonal volatility. The customer service account representative reports directly to the Customer Service Account Manager and is a full-time, hourly, non-exempt position.

Hours of Operation: Monday - Friday, 7am - 5pm

Starting Pay Range is: $ 17.50 - $ 21.00 based on experience

Weekly schedule includes 7.5 hours of overtime

Get paid weekly via direct deposit.

Primary Job Duties Include:

• Communicate with customer via email and phone
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Coordinate workloads among warehouse workers, material handlers and truck drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports as directed by CSRM.

• High School Diploma or Equivalent
• Must have 2 years' experience working in customer service, logistics or distribution industry preferred
• Must have 1 year of experience working with a Warehouse Management System (WMS)
• Must possess strong verbal and written communication
• Must be able to problem solve and focus on details
• Must be customer focused, reliable, and possess strong work ethic

• Paid on the job training
• A safe, clean, and respectful workplace
• Opportunity to advance within the organization
• Employee appreciation and engagement events
• Employee recognition and continuous performance feedback

• Paid Holidays and vacation time
• Paid Time Off for employee's birthday
• Health, Dental, and Vision Coverage
• Company Paid Life Insurance
• 401k profit sharing after one year of employment

South Mountain Creamery is a family-owned dairy and farm, delivering fresh, local products directly to homes across the region. We take pride in not only producing quality food but also building lasting relationships with our customers. We are looking for a Customer Service Representative to join our team and serve as the friendly, reliable connection between our farm and the families we deliver to.

What You'll Do

• Provide exceptional support to customers via phone, email, and chat.
• Answer questions about deliveries, products, accounts, and promotions.
• Resolve customer concerns quickly, efficiently, and with empathy.
• Assist customers in managing their subscriptions and home delivery orders.
• Coordinate with our delivery, sales, and operations teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Share our farm's story and values, creating a positive, community-driven customer experience.
• Build relationship with customer base with quarterly check-in calls and surveys of satisfaction.
• Engagement with dormant customers and leads through phone and emails.

What We're Looking For

• Strong communication and problem-solving skills.
• A friendly, positive, and professional attitude.
• Previous customer service experience (call center, retail, hospitality, or similar) preferred.
• Ability to multitask in a fast-paced environment.
• Tech-savvy and comfortable using customer management software, familiarity with Zendesk is a plus but not essential.
• Passion for local food, farming, and community engagement a plus!
• Enjoy working in a shared workspace and team environment.

Location: Hagerstown, MD

Schedule: Full-time w/ rotating weekends

Hourly Rate: $17-$20

For over 60 years, Larry & Sons, Inc. has been the trusted choice for plumbing, heating, air conditioning, and electrical services throughout Maryland, Pennsylvania, and West Virginia. What began as a small family business in the 1960s has grown into a respected regional business of excellence. Even as we've expanded, we've stayed true to our roots: delivering honest solutions, quality craftsmanship, and exceptional service with a personal touch.

At Larry & Sons, our technicians are the backbone of our success. We know the work you do is challenging, so we make sure you're supported every step of the waywith the right tools, training, and opportunities to grow. We're more than a workplace; we're a team that looks out for one another, celebrates successes together, and treats everyone like family.

• Competitive Pay
• Weekly paycheck
• Performance Bonus
• Free Uniforms
• 401(k) match & health benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• PTO
• Employee Assistance Program

• Handle inbound customer calls and convert them into scheduled appointments
• Make outbound calls to schedule or follow up with customers
• Ensure customer satisfaction through follow-up calls
• Update customer records with accurate, timely information
• Maintain communication with dispatch and management
• Remain calm and professional under pressure
• Other duties as assigned

• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving and multitasking abilities
• Self-motivated, organized, and team-oriented
• High school diploma or equivalent (Associate's or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Minimal weekday hours required (join for weekends only!)

Generous Team Member discount

$400 bonus for every referral hired with NO LIMIT * Additional terms and conditions apply.

Competitive hourly pay rates & team bonus

Get Paid Early!

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happenapply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

• Low-Cost Health Insurance - Full and part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.
• Tuition Reimbursement annually.

• Adhere to all store operations procedures, policies, and guidelines.
• Properly execute selling initiatives and provide value to the customer.
• Follow all food service programs, procedures, and sanitation requirements, if applicable.
• Greet and communicate easily with customers.
• Dedication to assisting customers' needs to enhance their experience.
• Knowledgeable about products and services.
• Apply positivity to your customer service strategy by emphasizing "sales & specials."
• Additional duties will be discussed at the interview.

• High School Diploma or equivalent preferred.
• Previous experience in a retail environment, preferred.
• Must be at least 16 years old.
• Computer literacy.
• Fun, friendly and happy.
• Ability to learn policies and procedures.

• Retail environment with occasional exposure to dust, extreme temperatures, contact with petroleum and/or cleaning products.
• Constant standing with frequent bending and lifting.
• Employees are expected to come to work and maintain full store operations in all weather conditions unless closure of the store is ordered by the company.

• Low-Cost Health Insurance - Full and part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.
• Tuition Reimbursement annually.

• Adhere to all store operations procedures, policies, and guidelines.
• Properly execute selling initiatives and provide value to the customer.
• Follow all food service programs, procedures, and sanitation requirements, if applicable.
• Greet and communicate easily with customers.
• Dedication to assisting customers' needs to enhance their experience.
• Knowledgeable about products and services.
• Apply positivity to your customer service strategy by emphasizing "sales & specials."
• Additional duties will be discussed at the interview.

• High School Diploma or equivalent preferred.
• Previous experience in a retail environment, preferred.
• Must be at least 16 years old.
• Computer literacy.
• Fun, friendly and happy.
• Ability to learn policies and procedures.

• Retail environment with occasional exposure to dust, extreme temperatures, contact with petroleum and/or cleaning products.
• Constant standing with frequent bending and lifting.
• Employees are expected to come to work and maintain full store operations in all weather conditions unless closure of the store is ordered by the company.

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Customer Service Representative, Customer Service, Seasonal, Representative, Retail

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. What We Offer: The Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule (in a Wolters Kluwer office 2 days a week), and amazing benefits.

What You'll Be Doing: As the Customer Service Representative, you will play a crucial role in supporting our customers by enhancing their experience while also supporting your team. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Key Tasks:

• Respond to a wider range of customer inquiries via email and phone.
• From preparation, online filings, research, estimate creation, project management, or other items as assigned to support the team.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

You're a Great Fit if You Meet These Requirements:

• 1-2 years of direct industry experience in the corporate & registered agent industry
• 50-state corporate transactional experience that includes: document retrievals, incorporation/formation, registration/qualification, amendments, annual/biennial reports, reinstatement/requalification, dissolution/withdrawal, tax clearance, address change, & merger/conversion.
• Are located within 50 miles of a Wolters Kluwer office and able to work a hybrid schedule, being in the office 2-days a week.
• Advanced Communication: Highly effective in both verbal and written exchanges.
• Customer Insight: Deep understanding of customer behavior and needs.
• Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
• Analytical Skills: Strong ability to analyze data and provide actionable insights.
• Leadership: Capable of mentoring junior associates and leading by example.
• CRM Expertise: Proficient in advanced use of CRM and other support software.
• Process Improvement: Skilled in optimizing customer service operations.
• Industry Knowledge: Updated knowledge of relevant industry trends.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021, and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019, and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions, and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700. This role is eligible for Bonus.