570 Customer Service jobs in Haverhill

Aristocrat Interactive seeks a full-time Customer Service Representative (Tier 1) to support our players in the iGaming and iLottery space. You will be a part of a team providing high-end quality service through a range of different communication channels, consisting of phone, chat, and email.

Hybrid position 3rd shift 3pm-12am

Responsibilities:

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer/tablet/cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Provide feedback on service failures or customer concerns.
• Maintain customer confidentiality.
• Promote company values and stay updated on protocols.
• Work towards set goals and targets of 70 contacts daily across all industries.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For:

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old, High School diploma or GED required, some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs and being able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Detail-oriented with good grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms, and a range of value-added services across iLottery, iGaming, and Online Sports Betting (OSB).

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

• All About the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations: None

Pay Range: $12.15 - $22.56 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Additional Information: Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.

The Customer Service Representative is responsible for the customer service needs of the Getinge business. This includes processing orders, returns, credit/debit memos, and monitoring requests to help manage inventory movements between field representatives and customers. The position also determines the status of sales orders and delivery tracking information. The Customer Service Rep I is required to have strong multi-tasking skills and attention to detail, and must be able to interact effectively with customers and Field Sales to respond to questions and research customer orders and history.

Job Responsibilities and Essential Duties include:

• Understand customer processes and respond to a wide variety of special customer requests and inquiries of both internal and external customers.
• Conduct an administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders and requests.
• Able to make independent decisions and commitments to customers in a timely manner and understand business needs and urgency of order fulfillment and follow-up.
• Enter and track all customer orders.
• Maintain full ownership for pre and/or post sales issues, which includes updating the customer as well as field when delays arise.
• Responsible for supporting the "order to billing" cycle of spare parts/accessories and supply orders.
• Handle the return of spare parts process includes the following responsibilities such as generating the Return Authorization number.
• Create SAP system delivery notes and coordinating deliveries with the warehouse as needed.
• Review of all open orders to ensure billing and closure.
• Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied.
• Assist field representatives with trunk stock requests and ensure proper approvals are received prior to processing the order.
• Assist customers with the return of product by ensuring that product is returned within the returns goods guidelines and includes the proper approvals have been obtained according to internal policies.
• Work closely with Sales Reps, the Pricing Team and the National Accounts Group to reconcile any pricing discrepancies.
• Responsible to keep current on changes in policies, procedures, and product offerings.
• Administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders.
• Perform other related duties as required or assigned.
• Follow up with all levels of management.
• Work with the Field Sales team and multiple other internal departments, as well as customers.

Minimum Requirements include:

• Associates Degree or an equivalent combination of education and relevant work experience.
• A minimum of 1 year experience in a customer service/sales support environment which includes administration and communication of customer requests.

Required Knowledge, Skills and Abilities include:

• Able to multi-task and handle administrative tasks with high attention to detail.
• Strong time management skills and ability to prioritize and multi-task in a highly demanding environment.
• Communication and interpersonal skills are essential.
• Ability to respond to customer needs in a proactive manner.
• SAP or related system skill preferred.
• Intermediate skills in Microsoft Word, Excel and Outlook.
• Able to commit to a changing work schedule or reporting times as assigned by the manager during month and quarter ends.
• Available to work on various company holidays and closings when business needs require.

The salary range for this position is a minimum of $21 per hour and a maximum of $25 per hour.

About us: With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge include:

• Health, Dental, and Vision insurance benefits.
• 401k plan with company match.
• Paid Time Off.
• Wellness initiative & Health Assistance Resources.
• Life Insurance.
• Short and Long Term Disability Benefits.
• Health and Dependent Care Flexible Spending Accounts.
• Commuter Benefits.
• Parental and Caregiver Leave.
• Tuition Reimbursement.

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Act as the primary interface between assigned customers and AMETEK Service Centers to support customer needs and AMETEK business objectives. Understand, coordinate, and interface with other functions such as Finance, Operations, Materials Planning, Q Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Skills

JOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts. A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the DB Roberts experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel. Within the first 90 days, you will need to learn the CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch. Within the first 6 months, you will need to provide one process improvement idea related to your position. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams. #LI-hybrid EDUCATION/EXPERIENCE: A Customer Service Representative for DB Roberts needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience. SKILLS AND REQUIREMENTS: To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee. Must be able to report to assigned office location during scheduled in-office workdays. Excellent interpersonal and communication skills. Advanced knowledge of Excel, Outlook, and Word. Proficient knowledge of customer service, and standard office practices and procedures. Excellent phone etiquette. Strong organization and ability to multi-task. PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. WORKING CONDITIONS: Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Equal Opportunity Employer We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee. DB Roberts offers a comprehensive benefits package to all full time, regular employees located in the United States which include: Comprehensive medical, dental and vision Vacation, sick time and holidays Accident, life, disability and critical illness insurance 401k retirement program with match Wellness programs Tuition reimbursement Referral bonuses Pet insurance Employee discount program And the day off for your birthday!

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Weekly Bonus Potential
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have:

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary: Reporting to the Service Operations Supervisor within the Global Service organization, the Customer Service Representative employs extensive skills and experience to bolster Teledyne FLIR's position as the global leader in thermal imaging solutions through customer engagement, coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.

Primary Duties & Responsibilities:

• Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers via voice, email, the service portal and oracle case management system.
• Employs strict attention to detail in the preparation of estimates, contract proposals maintenance agreements.
• Secures purchase orders and maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit and trade compliance holds. Ensures all actions are performed in accordance with corporate finance, legal and trade compliance requirements.
• Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
• Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
• Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
• Supports the growth of the service business by promoting FLIR Care and Protect services, service contracts and replacement product purchases.
• Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.

Job Qualifications:

• Bachelor's degree preferred or comparable work experience in a high-volume customer service role.
• 2+ years' experience in SAP or similar ERP system.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.
• Knowledge of software licensing issuance and maintenance.
• Knowledge of Microsoft Dynamics is a plus.
• Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
• This is an in-office position at our Hudson, NH facility.
• Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
• The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.