Customer Service Representative

40201 Louisville, Kentucky David's Bridal, LLC.

Posted 8 days ago

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Job Description

BEST. JOB. EVER!
  • Minimal weekday hours required (join for weekends only!)
  • Generous Team Member discount
  • $400 bonus for every referral hired with NO LIMIT*
  • Competitive hourly pay rates & team bonus
  • Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:
  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.

Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do".

Part Time Benefits Include:
  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $12-15 hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Customer Service Representative

40287 Louisville, Kentucky VCA Animal Hospitals

Posted today

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Job Description

**Client Service Representative**
**VCA Fairleigh Animal Hospital** is seeking an experienced client service representative to join our team! We are willing to consider and train the right candidate if there is no veterinary experience.
**About Us**
We are a well stablished, multi-doctor practice nestled in the heart of the stunning Highlands! Our team is passionate group that values collaboration, compassion and exceptional patient care. We focus on celebrating team successes with a strong sense of camaraderie and shared purpose. If you are looking for a role where you can make a real difference in the lives of pets and their owners, all while working in a supportive, family-like/friendly environment, we'd love to hear from you!
We are open Monday through Friday 7:30am- 6pm. Some Saturdays 8:00am -2:00pm, closed Sundays and major holidays.
**Check out our website:** We Need You**
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivotal for the hospital operations and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Customer Service Representative

40287 Louisville, Kentucky Robert Half

Posted today

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Job Description

Description
We are looking for a dedicated Customer Service Representative! In this Contract-to-Permanent role, you will act as the primary point of contact for customers, ensuring their needs are met efficiently and professionally. This position offers an opportunity to build strong relationships with clients while contributing to the success of our organization. The Customer Service Representative is onsite, Monday-Friday: 8am-5pm.
Responsibilities:
- Process and enter customer orders promptly and accurately.
- Handle price adjustments and maintain clear communication with customers regarding any updates.
- Address inquiries and resolve issues related to orders, ensuring timely follow-up.
- Update customer profiles and records with changes to addresses, pricing, delivery instructions, or other relevant details.
- Foster effective collaboration with team members to ensure smooth operations.
- Provide support to the sales team to enhance customer satisfaction and optimize sales processes.
- Coordinate with the shipping department to ensure timely dispatch of orders.
- Manage product returns in compliance with company procedures and timelines.
- Generate and send order acknowledgments to customers.
- Maintain up-to-date customer master data in systems and profiles.
Requirements - Proven experience in customer service, preferably in a call center environment.
- Proficiency in handling inbound and outbound calls and email correspondence.
- Strong skills in data entry and order processing.
- Familiarity with Microsoft Excel and Word.
- Ability to schedule appointments and manage multiple customer interactions effectively.
- Excellent communication skills, both verbal and written.
- Detail-oriented and capable of maintaining accurate records.
- Ability to work collaboratively in a team-oriented environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

40287 Louisville, Kentucky Graybar

Posted today

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Job Description

Make a difference.
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
**In this role you will:**
+ Ensure every customer experience is top notch in quality
+ Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
+ Take an active role in selling Graybar goods and services on inbound calls
+ Provide support on product selection and application
+ Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
**Skills & Requirements**
+ Strong communication skills
+ Ability to handle a variety of customer situations with enthusiasm and tact
+ Some retail or counter sales experience preferred
+ High School education
+ 2 year or 4 year degree preferred
**Hours and Shift:** Monday - Friday; 8 am to 5 pm
**Compensation Details:** The expected starting rate of pay for this position is $20.00 per hour depending on experience.
**The** **Value of Graybar:**
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
+ Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.
+ **Life Insurance** coverage for you and options for your family.
+ Save on expenses with **Flexible Spending Accounts** .
+ Enjoy our **Disability Benefits** at no cost to you.
+ Share in our success with P **rofit Sharing Plans** .
+ **401(k) Savings Plan** with company match to help secure your future.
+ **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.
+ Rest and recharge during our **Paid Holidays** throughout the year.
+ Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.
+ Volunteer with **Community Time Off** to give back to the community.
+ **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.
+ Celebrate your and others' achievements with our **Employee Recognition Program** .
+ Reach your career goals with our **Educational Reimbursement** and **Career Development Programs** .
+ And **More Perks** that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
**Why should you join Graybar?**
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
**Apply now and find out what's next for you.**
Equal Opportunity Employer/Vet/Disabled
**_Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**
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Customer Service Representative

40287 Louisville, Kentucky Kelly Services

Posted today

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Job Description

**TITLE: Customer Service Rep**
Looking for Customer Service Reps starting on 9/02/25! Great opportunity if you have kids that just started school!
**Click APPLY to apply NOW! Or call Wendy at or e-mail resume to **
**CANDIDATE REQUIREMENTS:**
+ 1-2 years of work experience in a Call Center environment
+ One (1) year of work experience in a pharmacy or call center environment preferred
+ Must have proven ability to provide consistently high-quality of service
+ High school diploma or equivalent
Job Details:
+ $17/HR
+ Temp to Hire
+ Monday-Friday
+ Shifts - several 1st shifts to choose from starting at 8am
+ Training hours will be M-F from 8:30am-5pm
+ Located in Louisville, KY 40299
+ Re-enrolling people in medicare
+ Making calls to doctors or calling patients back for follow up
+ Review, assist & process patients enrollment forms to the Patient Assistance Program (PAP) by verifying the pre-screening & qualifying tasks
+ Notify patients & healthcare providers of approvals, denials & next steps
**Click APPLY to apply NOW! Or call Wendy at or e-mail resume to **
**#P1**
**#CB**
Related job titles: Customer Service Rep, Customer Service Agent, Customer Support Associate, Help Desk, Customer Operations, Support Specialist, Client Support, Sale
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® ?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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Customer Service Representative

40287 Louisville, Kentucky Adecco US, Inc.

Posted today

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Job Description

**Customer Service Representative - Call Center Support**
About the Role
We are seeking a motivated **Customer Service Representative- Call Center Suppor** t to join our hybrid team. In this role, you'll serve as a critical connection between patients, caregivers, and providers by ensuring medication refills, shipments, and support are handled with care and accuracy.
This position is ideal for candidates who thrive in fast-paced environments, enjoy problem-solving, and are eager to grow in the healthcare field.
**Location:** Hybrid (must live within 100 miles of work location)
**Pay** : $15-$7/hr. (based on experience, education, and location)
**Schedule:** Monday-Friday | Shifts may range from 8:00am-4:30pm to 11:30am-8:00pm (must be flexible for any shift)
**Perks** : Opportunity for Full-Time Conversion (FTE)
**Key Responsibilities**
- Handle inbound and outbound calls to/from patients, caregivers, and providers.
- Deliver exceptional customer service and an effortless experience.
- Provide accurate information and resolve caller needs with professionalism.
- Process prescription refills and schedule medication shipments.
- Document follow-ups and provide next steps for callers.
- Maintain compliance with policies, HIPAA, and procedures.
- Adapt to flexible work schedules as needed.
**Qualifications**
- High school diploma or equivalent.
- **Pharmacy Board Technician Registration (must be obtained prior to or on the first day of employment).**
- 1+ years of call center experience preferred.
- Previous healthcare experience desired.
- Strong communication and problem-solving skills.
- Proficiency with Microsoft Office.
**- Typing speed of 35 WPM or greater.**
️ **Work Environment**
- Hybrid work schedule (on-site + remote).
- Must live within 100 miles of the specified location.
**_Apply today with Adecco Healthcare & Life Sciences and take the next step toward a rewarding career in healthcare support!_**
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
**Pay Details:** $1 .00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Customer Service Representative – Healthcare

40357 Middletown, Kentucky Maximus

Posted today

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Job Description

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Wednesday, July 30, 2025

City

Winchester

State

KY

Country

United States

Working time

Full-time

Description & Requirements


Customer Service Representative - Healthcare


Location: On-site in Winchester, KY

Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter


Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.


Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.


In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.


Pay & Benefits


At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:


- Competitive Compensation:

o 15. 0/hr. base pay + 10% shift differential for evening shifts

o 2,900+ in bonus opportunities, including training completion and referrals*

Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

Future Planning: 401(k) with company match

- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!


*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  


- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  


- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  


- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  


- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  


- Refer calls as required to CSR Lead  


- Maintain up-to-date knowledge of client regulations and policies  


- Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times  


- Must have excellent interpersonal skills and the ability to organize simultaneous tasks  


- Ability to work as a member of a team   


- Must participate and certify in internal CCO training to begin this role.  


- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.  


- May be required to work overtime and scheduled holidays.  


- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. 
Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOWinchester #CSRroles #maxPriority

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

15.00

Maximum Salary

15.00

View Now
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About the latest Customer service Jobs in Hillview !

Customer Service Representative – Healthcare

40357 Middletown, Kentucky Maximus

Posted today

Job Viewed

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Job Description

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Wednesday, July 30, 2025

City

Winchester

State

KY

Country

United States

Working time

Full-time

Description & Requirements


Customer Service Representative - Healthcare


Location: On-site in Winchester, KY

Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter


Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.


Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.


In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.


Pay & Benefits


At Maximus, we’re committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:


- Competitive Compensation:

o 15. 0/hr. base pay + 10% shift differential for evening shifts

o 2,900+ in bonus opportunities, including training completion and referrals*

Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

Future Planning: 401(k) with company match

- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!


*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses  


- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules  


- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties  


- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing  


- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller  


- Refer calls as required to CSR Lead  


- Maintain up-to-date knowledge of client regulations and policies  


- Report problems that occur via the online system so they can be addressed by the appropriate parties  


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times  


- Must have excellent interpersonal skills and the ability to organize simultaneous tasks  


- Ability to work as a member of a team   


- Must participate and certify in internal CCO training to begin this role.  


- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.  


- May be required to work overtime and scheduled holidays.  


- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. 
Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.


#CCOWinchester #CSRroles #maxPriority

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

15.00

Maximum Salary

15.00

View Now

Customer Service Representative - Healthcare

40357 Middletown, Kentucky Maximus

Posted today

Job Viewed

Tap Again To Close

Job Description

General information

Job Posting Title
Customer Service Representative - Healthcare

Date
Wednesday, July 30, 2025

City
Winchester

State
KY

Country
United States

Working time
Full-time

Description & Requirements

Customer Service Representative - Healthcare

Location: On-site in Winchester, KY
Hourly Base Pay: $15.00 plus $,900+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Make a Real Difference Every Day by Delivering Customer Care to America's Most Vulnerable.

Maximus is hiring Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role, you'll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Pay & Benefits

At Maximus, we're committed to helping you succeed, at work and beyond. We offer a comprehensive pay and benefits package designed to support your wellbeing:

- Competitive Compensation:
o 15.00/hr. base pay + 10% shift differential for evening shifts
o 2,900+ in bonus opportunities, including training completion and referrals
- Comprehensive Insurance Coverage: Company-paid medical coverage
- Tuition Reimbursement: Invest in your ongoing education and development
- Future Planning: 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work/Life Balance Support: Flexible schedules that meet your lifestyle
- Career Growth: A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact: No cold calls, sales, or collections involved!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary


15.00

Maximum Salary


15.00

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