202 Customer Service jobs in Hoschton

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.00/Hr.
**Posted Max Pay Rate** USD $4.25/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _30096_
**_Location : Address_** _3274 Peachtree Industrial Boulevard_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.00/Hr._
**Posted Max Pay Rate** _USD 24.25/Hr._
**Prioritization** _Tier 2 - Staffing Needs_

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
**Primary Responsibilities (Essential Functions)**
+ Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
+ Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
+ Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
+ Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster.
+ Coordinate with cross functional teams to assign tasks to the correct departments.
+ Maintain thorough and updated customer records.
+ Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.
+ Responsible for all case management tied to the team member's assigned accounts.
+ Conduct research and work cross functionally to resolve or escalate problems.
+ Regularly review, analyze, and prepare reports on the status of customers' orders.
+ Conduct proactive calls to ensure ongoing communication with existing customers.
+ Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs.
+ Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
**Basic Required Qualifications**
+ Bachelor's degree coupled with minimum 3 years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role.
+ High level of Customer Service acumen and business acumen.
+ Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
+ Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
+ Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.
+ Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
+ Ability to manage several tasks simultaneously and meet deadlines.
**Preferred Qualifications**
+ Bachelor's degree in chemistry, environmental studies or biology.
+ Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
+ Knowledge of Salesforce, Ariba, or Oracle systems.
+ Experience administering and reviewing service contracts.
+ Ability to lead account-specific projects.
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response. _

Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations! 

Are you a customer-focused superstar with a passion for going above and

beyond to exceed expectations? Are you ready to unleash your potential and

thrive in a remote work environment? If so, we want you on our team!

Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service

Representative, you will be the voice of our brand, providing exceptional

support, and ensuring our customers' satisfaction.

Requirements

What You'll Bring:

● A genuine passion for helping and connecting with people

● Outstanding verbal and written communication skills

● Ability to multitask and problem-solve in a fast-paced environment

● Empathy and patience to handle diverse customer needs

● Previous customer service experience is a plus, but not required

If you're ready to embark on an exciting remote career with a company that

values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!

PC Laptop (No Chromebooks or Mac/Apple Computers)

Hard-Wired Internet Connection (Must have a reliable solid internet 

connection)

Headphones With Microphone

Windows 11 OS

16 GB Ram

We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.

Benefits

● Work remotely from the comfort of your home or preferred location

● Competitive compensation 

● Extensive training and ongoing professional development opportunities

CHOOSE YOUR SCHEDULE!

*APPLICATION PROCESS IS AUTOMATED/ NO INTERVIEW*

There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference? JOB SUMMARY :The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility which allows the scheduler to direct the call or schedule appointments efficiently.Duties and Responsibilities include:

• Demonstrate effective problem-solving skills.
• Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
• Reschedule and cancel appointments as needed.
• Return all call center messages in a timely manner.
• Provides information on Highland Rivers Health programs.
• Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
• If applicable, ensures consumers are referred to the clinical team for triage.
• Utilizes computer software to schedule appointments.
• Responds to all callers in a professional and compassionate manner.
• Promotes sense of pride in call center and positive interpersonal relations among all team members.
• Seek and support changes in call flow processes and communication services.
• Request direction and supervision when appropriate to perform job duties.
• Use initiative and good, sound judgment.
• Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
• Meet the expectations of our internal and external customers in providing excellent service.

Benefits:

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.

The **Operations Service Center** **Technical Customer Service Rep (T** **CSR** **)** will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, monitoring alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. In order to resolve unique network and system related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities.
The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work. The OSC staffs for business needs therefore your shift could change. This role is for 2nd Shift: 4P - 1A, M -F.
**RESPONSIBILITIES** , other duties may be assigned.
+ Answer phones and respond to customer requests.
+ Provide technical support to troubleshoot customer issues.
+ Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy.
+ Provide resolution or escalation for incidents as required by QTS Service Level Agreements.
+ Conduct basic troubleshooting and provide detailed notes when escalation is required.
+ Ability to coordinate with upstream provider regarding issues, status, changes.
+ Thorough understanding of QTS products and services; strong familiarity with respective service catalogs.
+ Identifies opportunities for value-added process improvement.
+ Awareness of when to send customer communication based on impact to customer.
+ Identify patterns that could potentially lead to issues and escalate or resolve as needed.
+ Accountable for status of created tickets, follow through, resolution, and closure.
+ Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type.
+ Follow-up with customer inquiries not immediately resolved.
**BASIC QUALIFICATIONS**
+ Associates degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience.
+ One or more years of IT experience in a customer focused role.
+ Experienced with or willing to learn the required software applications, including CA, ServiceNow, etc.
+ Competent in Microsoft Office Suite.
+ Knowledge of a broad array of systems and software troubleshooting is preferred.
+ Familiarity with routing and switching technologies, Domain Name Services (DNS), Firewall technologies.
+ US Citizenship for this position is required by law due to federal customer contracts.
**PREFERRED QUALIFICATIONS**
+ One or more years of experience in data center or similar mission critical environment.
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Ability to make reliable decisions during high-pressure situations.
+ Excellent verbal, written and listening skills along with the ability to take accurate notes.
+ Strong customer care and customer satisfaction capabilities.
+ Able to maintain a sense of urgency.
+ Strong analytical and critical thinking skills.
+ Ability to work independently as well being a strong team player.
+ Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.
+ Ability to work with frequent interruptions and refocus quickly.
**TOTAL REWARDS**
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive considerations for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) ( Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted ( is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
It's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.
And we'd like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
+ Roth and Traditional 401(k) matching contributions with immediate vesting
+ Every employee is bonus or commission eligible
+ Generous PTO, Paid Volunteer Days Plus Floating Holidays
+ Stock Purchase Plan (SPP)
+ 11 paid Holidays Annually/Holiday compensation when worked
+ Pet and Legal Insurance
+ Q-Rest Sabbatical Program
+ Q-Anniversary Service Award Program
+ Parental Leave for primary and secondary caregivers
+ Military Benefits Package
+ QTS Charitable Matching Gift Program
+ QTS Scholarship for Employee Dependents
+ QTS Crisis Fund
+ Wellness Program
+ Tuition Reimbursement Program

**JOB PURPOSE:**
To provide customer service to external and internal customers of PruittHealth Pharmacy Services. Maintain and provide accurate billing to our Home Infusion customers.
**KEY RESPONSIBILITIES:**
- Maintain accurate billing information obtained from daily census, LTC, etc.
- Provide excellent customer service to both internal and external pharmacy home infusion customers.
- Reviews pre-billing reports daily for accuracy.
- Reviews monthly statements for accuracy.
- Respond to change productively and handle additional projects as assigned.
- Carry out all duties with a "Commitment to Caring" attitude in accordance with the company's mission, vision, and philosophy.
- Follow all company policies and procedures, state and federal laws and regulations and report violations to the appropriate supervisor.
- File and organize all appropriate paperwork related to job duties.
- Keep supervisor informed of daily activities, and issues.
**MINIMUM EDUCATION REQUIRED:**
High School Diploma
**MINIMUM EXPERIENCE REQUIRED:**
1-3 years' experience in medical billing/collections.
Experience with home infusion billing highly desired.
Previous experience with CPR+ Home Infusion software of other billing software a plus.
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._

**JOB PURPOSE:**
To provide customer service to external and internal customers of PruittHealth Pharmacy Services. Maintain and provide accurate billing to our Home Infusion customers.
**KEY RESPONSIBILITIES:**
- Maintain accurate billing information obtained from daily census, LTC, etc.
- Provide excellent customer service to both internal and external pharmacy home infusion customers.
- Reviews pre-billing reports daily for accuracy.
- Reviews monthly statements for accuracy.
- Respond to change productively and handle additional projects as assigned.
- Carry out all duties with a "Commitment to Caring" attitude in accordance with the company's mission, vision, and philosophy.
- Follow all company policies and procedures, state and federal laws and regulations and report violations to the appropriate supervisor.
- File and organize all appropriate paperwork related to job duties.
- Keep supervisor informed of daily activities, and issues.
**MINIMUM EDUCATION REQUIRED:**
High School Diploma
**MINIMUM EXPERIENCE REQUIRED:**
1-3 years' experience in medical billing/collections.
Experience with home infusion billing highly desired.
Previous experience with CPR+ Home Infusion software of other billing software a plus.
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._

The **Operations Service Center Network Analyst (Technical Customer Service Rep or TCSR)** will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. To resolve unique network and system-related challenges and promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities.
The Operations Service Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts:
+ First Shift: 8 AM - 5 PM, days vary
+ Second Shift: 4 PM - 1 AM, days vary
+ Third Shift: Midnight - 9 AM, days vary
This posting is for 1st Shift: Monday - Friday; 8A - 5 P.
**Responsibilities:**
+ Answer phones and respond to customer/employee requests
+ Provide tier 1 technical support to troubleshoot customer/employee issues
+ Respond to internal Helpdesk support tickets
+ Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
+ Provide resolution or escalation for incidents as required by QTS Service Level Agreements
+ Conduct basic troubleshooting and provide detailed notes when escalation is required
+ Thorough understanding of QTS products and services; strong familiarity with respective service catalogs
+ Identify opportunities for value-added process improvement
+ Accountable for the status of created tickets, follow-through, resolution, and closure
+ Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
+ Follow up with customer inquiries not immediately resolved
+ Consistently escalate issues to the appropriate party
+ Consistent accurate judgment on ticket priority
+ Consistent thorough understanding of requests and attention to detail (reassignment counts)
+ Accountable for the status of created tickets, follow-through, resolution, and closure
+ Follow up with non-operations departments to close out aging tickets
+ Ensure that the 15/30 process is utilized for critical/high tickets with OSC engineers
**Basic Qualifications:**
+ 1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person
+ Associate's degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience
+ One or more years of IT experience in a customer-focused role
+ Experienced with or willing to learn the required software applications, including CA, ServiceNow, etc.
+ Competent in Microsoft Office Suite
+ Knowledge of a broad array of systems and software troubleshooting is preferred
+ Familiarity with routing and switching technologies, Domain Name Services (DNS), Firewall technologies
+ Must be able to obtain a Public Trust clearance
+ US Citizenship for this position is required by law due to federal customer contracts
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Ability to make reliable decisions during high-pressure situations
+ Excellent verbal, written and listening skills along with the ability to take accurate notes
+ Strong customer care and customer satisfaction capabilities
+ Able to maintain a sense of urgency
+ Strong analytical and critical thinking skills
+ Ability to work independently as well being a strong team player
+ Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
+ Ability to work with frequent interruptions and refocus quickly
**Preferred Qualifications:**
+ One or more years of experience in a data center or similar mission-critical environment
+ One or more of the following Certifications:
+ CompTIA A+ CompTIA Network+ CompTIA Security+ Certification
+ Microsoft 365 Certified: Fundamentals Certification
+ Microsoft Office Specialist Certification
**TOTAL REWARDS**
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
Shift differential pay is eligible for 2nd and 3rd shifts.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all job openings. We are an equal opportunity employer, and all qualified applicants will receive considerations for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
#LI-MW2
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) ( Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted ( is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
It's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.
And we'd like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
+ Roth and Traditional 401(k) matching contributions with immediate vesting
+ Every employee is bonus or commission eligible
+ Generous PTO, Paid Volunteer Days Plus Floating Holidays
+ Stock Purchase Plan (SPP)
+ 11 paid Holidays Annually/Holiday compensation when worked
+ Pet and Legal Insurance
+ Q-Rest Sabbatical Program
+ Q-Anniversary Service Award Program
+ Parental Leave for primary and secondary caregivers
+ Military Benefits Package
+ QTS Charitable Matching Gift Program
+ QTS Scholarship for Employee Dependents
+ QTS Crisis Fund
+ Wellness Program
+ Tuition Reimbursement Program

**Compensation Details:**
$20.00 - $25.00 Per Hour
**Job Description:**
**Who we are**
**Moncrief Heating & Air Conditioning** **is now an Ace Hardware Company.** At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.
**What You'll Do:**
**Shift hours: M-F 10AM - 7PM**
+ Provide unmatched customer service.
+ Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
+ Learn all services and product offerings to effectively communicate with our customer base.
+ Respond to customer inquiries by email or telephone providing an unequaled first impression.
+ Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
+ Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
+ Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.
+ Update customer information in the customer service database during and after each call.
+ Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
+ Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
**What you need to succeed:**
+ Two years of customer service and/or field service logistics experience.
+ Strong Computer skills - MS Office, database management, etc.
+ Hours include rotating 8 hour shifts to cover 7am-7pm and a rotating weekend schedule.
+ Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
+ Strategic thinker who possesses the ability to anticipate problems and find solutions.
+ Strong organization skills with attention to detail.
+ Good time-management, possessing the ability to balance priorities.
+ Self-starter and able to work successfully without supervision.
+ Competitive, ambitious and results oriented, energized by achieving and exceeding goals.
+ Preferred skills: Service Titan, Dispatching, Scheduling, Home Services
**Physical Requirements:**
+ Prolonged periods sitting at a desk and working on a computer.
+ Talk and hear, both in person and by telephone.
+ Use hands repetitively to operate standard office equipment.
+ Must be able to lift up to 15 pounds at times.
+ Close vision, distance vision.
**Why should you join our team?**
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
+ Incentive/Commission/Bonus opportunities (Based on role / grade level)
+ 401(k) retirement savings plan with matching company contributions, eligible on your first day!
+ Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
+ Warehouse Merchandise Discount!
+ Paid time off & paid holidays (depending on role and month of hire)
+ Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
+ Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
+ Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
_* Benefits are provided in compliance with applicable plans and policies._
**Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:**
**Create Job Alert ( Ace Hardware Home Services**
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
**Equal Opportunity Employer**
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
**Disclaimer**
_The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires._
_Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview._
_This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity._
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.