314 Customer Service jobs in Huber Heights
Customer Service Representative

Posted 1 day ago
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We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
**Responsibilities**
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: .
**Qualifications**
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, citizenship or immigration status, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here:_ ( )
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**Job Location** _US-OH-Enon_
**Posted Date** _4 weeks ago_ _(7/30/2025 9:40 AM)_
**_Job ID_** _2025-15907_
**_Category_** _Customer Service_
**_Position Type_** _Full-time Regular_
Customer Service Representative

Posted 4 days ago
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Job Description
800 Center Drive, Vandalia, Ohio 45377
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$27,669.00 - $51,188.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,
Customer Service Representative

Posted 4 days ago
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Job Description
**Job Summary**
Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.
**Responsibilities**
+ Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
+ Proactive with good decision-making skills, able to work in an empowered environment
+ Excellent follow-up skills and attention to detail
+ Project management
+ Handling wide and varied inquiries from customer calls & emails
+ Accurate entry of all assigned customer orders
+ Maintenance of customer requirements and pricing
+ EDI order monitoring and maintenance as needed
+ Product knowledge and the ability to answer questions regarding use and care
**Minimum Qualifications**
+ Associate Degree in Business Administration/Marketing or equivalent experience
+ 3+ years sales and/or customer support experience
+ Excellent oral, interpersonal, and written communication skills
+ Proficient in Microsoft Office products including Word, Excel, and Outlook
+ Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
+ Knowledge of freight terminology and shipping procedures
+ Familiarity of Credit and Collections processes
+ Ability to read and decipher quotations and purchase orders
+ Ability to enter and submit orders accurately
+ Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
**Preferred Qualifications**
+ Experience in Inside Sales Support for large volume accounts
+ Experience with Auto Quotes
+ Experience in CRM and Project Management
Customer Service Representative
Posted 4 days ago
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Job Description
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.70/Hr.
**Posted Max Pay Rate** USD $4.35/Hr.
**ID** _2025-15274_
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _43026_
**_Location : Address_** _3930 Ridge Mill Drive_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.70/Hr._
**Posted Max Pay Rate** _USD 24.35/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
Customer Service Representative
Posted 6 days ago
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Job Description
We are looking for a dedicated Customer Service Representative to join our team in Dayton, Ohio. This long-term contract position involves assisting customers with records, ensuring accuracy in documentation, and maintaining confidentiality. If you thrive in a customer-focused environment and have strong organizational skills, we invite you to apply.
Responsibilities:
- Manage registration tasks, ensuring compliance with established procedures.
- Review and correct records to guarantee accuracy and completeness.
- Provide guidance to customers on form completion and clarify registration processes for records.
- Process and issue record requests through in-person counter service and online orders.
- Validate, organize, and preserve documentation.
- Update and maintain records as directed, ensuring consistent accuracy.
- Coordinate with external agencies to order records and send reports to appropriate entities.
- Cross-train on additional responsibilities to ensure operational efficiency and perform other duties as assigned.
For immediate consideration, call .
Requirements - High school diploma or equivalent educational background.
- Two to three years of experience in a customer service-oriented role.
- Proficient in using Microsoft Office applications, particularly Word and Excel.
- Strong interpersonal skills with the ability to handle customer inquiries effectively.
- Attention to detail and accuracy in processing sensitive information.
- Demonstrated ability to maintain confidentiality and discretion.
- Flexibility to adapt to emergencies or crises as required by the role.
- Strong organizational skills and ability to manage multiple tasks simultaneously. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted today
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Job Description
Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
- Position: Customer Service Representative
- Location: Fort Wayne, IN (On site at Dayton, OH)
- Hours: Monday-Friday, 8a-5p
THE POSITION:
We are looking for a full-time Customer Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
Updates patient and prescriber account information on an ongoing basis, including patient change forms
Enters new prescriber information into database
Maintains database of physician orders
Obtains prescriber orders for products and services provided
Obtains new patient referrals
Coordinate’s intake process for specialized organizations
Obtains and assists with new patient referrals via telephone and completes the DME intake
Obtains insurance authorization information as required for products and services provided
Obtains insurance benefits & completes data entry requirements
Coordinates courier service with appropriate staff for deliveries as needed
Coordinates service for evening deliveries
Coordinates the New Product Request process (as applicable)
Creates and confirms delivery tickets for Durable Medical Equipment (DME)
Creates IV Delivery Tickets (as applicable)
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
Obtains patient supply orders via telephone, fax or helpdesk
Performs call-outs (as applicable)
Prepares patient paperwork for billing
Process and coordinates paperwork from items delivered for intake
Processes returned mail
The qualified candidate must have exceptional organizational, multi-tasking, problem solving and communication skills. A high level of initiative combined with a customer service mentality is required.
REQUIREMENTS
- Durable medical equipment (DME) intake/ admissions experience preferred
- Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
- Experience in Brightree EHR a plus!
THE COMPANY
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.
THE BENEFITS
- Holiday Pay
- Paid Time Off
- Health and Dental insurance
- Short & Long-Term Disability and Life Insurance
- 401K with match & educational benefits
Interested candidates should apply online at, please include cover letter & resume along with salary requirements in your application.
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
Customer Service Representative
Posted today
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Job Description
General Purpose:
Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Essential Duties:
- Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
- Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
- Responsible for safeguarding all monies collected while in the field.
- Responsible for the proper care and movement of all merchandise in transport.
- Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customers residence promptly.
- Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
- Answers the phone by the second ring in a pleasant and professional manner.
- Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
- Carefully check rental (lease) returns and promptly refurbish to like new condition.
- Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
- Handles customer service issues in a professional manner.
Other Duties:
- Responsible for cleanliness of the backroom and the assigned company vehicle.
- Responsible for helping receive new merchandise.
- Take customer order forms for the customers.
- Verify customer order forms
- Commit to achieving customer and revenue growth
- Assist in store cleaning
- Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
- High school diploma, GED, or equivalent work experience.
- Must have a valid drivers license and a good driving record.
- Must have DOT certification (if required by law in your state).
- Must complete the training program and have one year of experience in a job requiring customer contact.
- Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
- A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
- Ability to understand oral and written instructions.
- Ability to read, write and perform arithmetic functions quickly and accurately.
- Ability to reason and make independent decisions.
- Ability to manage situations with customers and associates.
- After training, working knowledge of all products in the inventory.
Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
- Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
- Required to use a hand truck to move merchandise.
- Attending company or Premier Corp, Training Sessions may be necessary.
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.
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Customer Service Representative
Posted today
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Job Description
Benefits:
- Paid holidays
- Paid time off
- Training & development
FASTSIGNS #220601 is hiring for a Customer Service Representative to join our team!
Benefits/Perks:
- Competitive Pay
- Paid Vacation and Holidays
- Performance Based Bonus
- Ongoing Training Opportunities
- Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
- Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
- Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
- Work with customers in numerous ways such as email, telephone, in-person and at their place of business
- Build long-lasting relationships by turning prospects into long term clients.
- 2-3 years of retail or counter sales experience preferred
- High school diploma or equivalent
- Outgoing, responsive, eager to learn and has the ability to build relationships
- Great listening and organization skills
- Great eye for detail
- Ability to sit for long periods (4 hours or more)
- Ability to view a computer screen for long periods (4 hours or more)
- Ability to work under pressure to output high volume, high-quality work
CUSTOMER SERVICE REPRESENTATIVE
Posted today
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Job Description
Position Description: Job Title: Customer Sales RepresentativeCompany: Queen City PolymersLocation: 365 Leo St, Dayton, OH 45404Position Type: Full-timeWe are seeking a joyful, energetic individual to join our team as a Customer Sales Representative. This role requires interacting with customers, shops, subcontractors, and vendors in a professional manner to ensure excellent service standards and maintain high customer satisfaction. Position Responsibilities: Answering incoming calls and responding to customer inquiries promptly and professionally.Greeting customers warmly and assisting them with their needs in person.Taking customer orders accurately and efficiently.Keying in orders and purchase orders (POs) into our system.Providing quotes to customers and processing status checks on orders.Handling billing and invoicing processes accurately.Performing various office duties to support daily operations.Collaborating effectively with team members across different departments. Knowledge, Skills and Abilities: Requirements: - Previous experience in customer service or sales roles preferred.Strong communication skills with a friendly and professional demeanor.Ability to multitask and prioritize tasks effectively.Detail-oriented and capable of maintaining accuracy in data entry and order processing.Proficient computer skills, including experience with MS Office (Word, Excel, Outlook) and CRM software.Willingness to learn about our products and services to effectively assist customers. Qualities Desired - Enthusiastic and positive attitude, bringing joy to interactions with customers and colleagues.Energetic and adaptable to a dynamic work environment.Team player with a collaborative mindset.Problem-solving skills and the ability to resolve customer issues efficiently.Dependable and punctual, with a strong work ethic. Additional Information: Interested candidates are invited to submit a resume and cover letter outlining their qualifications and relevant experience to We look forward to welcoming a dedicated individual who shares our commitment to exceptional customer service and teamwork. Job Advertisement: Benefits:Competitive salary commensurate with experience.Comprehensive benefits package including health insurance, retirement plans, and more.Opportunities for professional growth and development within the company.Positive work environment with a supportive team culture. $16.00 - $18.00 Hourly
Customer Service Representative
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Job Description
Job Title: Participant Advocate
Location: Work from home in one of our 24 states! (AZ, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, SD, NE, NJ, NV, NY, OH, PA, TN, TX, UT)
Type: Full-time
Hourly Rate: Starting at $17.00
About Us:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of a large work family, you’ll fit right in.
What You’ll Do:
As our Participant Advocate, you’ll be a friendly voice our participants can rely on. You’ll work closely with our participants to navigate through educating, problem solving, and supporting. Participant Advocate’s take an active role in meeting our company defined goals, and to be successful you’ll need to be positive, empathetic, patient, and passionate about providing service excellence. Your role in our mission will be to guide people through their benefits experience with care and clarity. If you enjoy helping others and making complex things easier to understand, this role is for you.
Your Day-to-Day Might Include:
Support customer questions through phone, email and other forms of service delivery
Complete 80-100 transactions per day with empathy and compassion
Educate participants about their IRS regulated benefits
Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
Execute a high level of service delivery in interactions both external and internal
Follow best practices for sensitive HIPAA information
Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house knowledge base, CRM, etc)
Follow a strict phone schedule (schedule adherence will be measured)
What We’re Looking For:
1 year of customer service experience
Must have a great phone personality and genuinely enjoy helping people
Able to communicate IRS benefits conversationally in laymen terms
Strong oral and written communication skills
High attention to detail
Must be able to multi-task (working on administrative tasks in between phone calls)
Must have excellent follow through and organizational skills
Strong time management skills
Consistent attendance is a crucial part of this role and will be closely monitored and measured
Why You’ll Love Working Here:
Friendly, supportive team culture
Opportunities to grow your career, we love to promote from within!
Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off (Holidays & Floating Holidays)
Work from home
Please visit our career page and apply directly:
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
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