287 Customer Service jobs in Irwin

Job Title: Customer Service Representative
Location: Bridgewater, NJ (hybrid)
Hours / Schedule: Monday - Friday, 8:30 AM - 5 PM
Type: Contract to Hire
Responsibilities
Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
+ Responsible for the complete order entry process:
+ Entry of customer purchase orders and reviews for accuracy of pricing / delivery dates / item / customer location
+ Review of EDI's to ensure accuracy
+ Review and address all order discrepancy prior to release
+ Release and transmit orders to warehouse for processing
+ Issuance of return material authorizations
+ Collaborate with 3PL to ensure on time delivery of customers' orders
+ Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
+ Resolve all issues related to purchase orders; track and expedite orders as required
+ Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
+ Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
+ Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
+ Knowledge of key customer accounts' operations and their required portals
+ Maintain and load customer pricing in accordance with departmental procedures
+ Direct customer complaints and reported adverse events in accordance with departmental procedures
+ Support the outside sales teams by fulfilling requested actions
+ Function as a liaison between internal departments and external customers, centralizing all contact and information flow
+ Back-up other positions within the department and assist in special projects as assigned
Requirements
+ BA / BS degree
+ Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
+ May accept additional related work experience in lieu of BA / BS degree
+ Proficient in MS Office Suite
+ Familiar with a variety of sales and marketing concepts, practices and procedures
+ Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan
#M3
Ref: #558-Scientific
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Description We are looking for a dedicated Customer Service Representative to join our team in Pittsburgh, Pennsylvania. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The role requires flexibility with work hours, including late nights and weekends, to meet the needs of our customers.
Responsibilities:
- Handle refund requests, disputes, payoff quotes, and account updates with accuracy and attention to detail.
- Resolve customer complaints by addressing concerns and providing timely solutions.
- Process stop payments and submit inquiries regarding credit card limit increases.
- Troubleshoot online banking issues such as password resets, mobile banking access, and bill payment concerns.
- Serve as a liaison between the branch and customers, ensuring seamless communication and resolution of service requests.
- Gather and relay customer feedback to enhance service quality and operational efficiency.
- Build strong relationships with customers through empathetic interaction and exceptional service.
- Perform additional duties and projects assigned by management to support team objectives.
- Work rotational weekend shifts and occasional holidays as required. Requirements - High school diploma required; college education is a plus.
- Strong communication skills, both verbal and written, to effectively interact with customers.
- Proven ability to provide excellent customer service with a detail-oriented approach.
- Capacity to multitask and thrive in a fast-paced environment.
- Proficiency in using general office equipment, personal computers, and job-related software.
- Familiarity with Word, Excel, and Outlook; intermediate skills are advantageous.
- Experience with relationship management software or Workday is a plus.
- Prior customer-facing experience is highly desirable. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
We are looking for an experienced Customer Service Representative to join our team. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues effectively. This role offers the opportunity to collaborate with internal teams and external partners to deliver exceptional service.
Responsibilities:
- Respond promptly to customer inquiries via phone and email, providing accurate information and solutions.
- Process orders, returns, and exchanges with attention to detail to ensure accuracy and efficiency.
- Collaborate with internal departments and external partners to facilitate timely order fulfillment.
- Address and resolve customer complaints, billing discrepancies, and other service-related concerns.
- Maintain and update customer accounts in CRM and ERP systems, ensuring data accuracy.
- Monitor order statuses, proactively following up on delays or issues to keep customers informed.
- Support sales and operational teams by managing documentation related to shipments and deliveries.
- Stay informed about company policies, procedures, and product offerings to provide knowledgeable assistance.
- Handle inbound and outbound calls to address a variety of customer needs and concerns.
Requirements - Minimum of 2 years of experience in customer service or operations support roles.
- Proficiency in handling CRM and ERP systems, with familiarity in order management processes.
- Strong verbal and written communication skills with a customer-focused approach.
- Exceptional attention to detail and the ability to work under time-sensitive conditions.
- Skilled in using Microsoft Office Suite, particularly Excel.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Knowledge of import/export customer service processes is a plus.
- Experience in handling post-sales support and resolving customer complaints. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
After 30 days on assignment > pay rate increases
Benefit Customer Service Representative - Non Bilingual
The Role
As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). Eligibility requirements to work from home must be met.
Key Responsibilities
- Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in a professional manner
- Regularly participate in team meetings and training
- Perform other duties as assigned
Skills
Customer service, Call center, Customer support, data entry, benefits verification, Microsoft office, customer service call center, pension, inbound call, outbound calls
Top Skills Details
Customer service, Call center, Customer support
Additional Skills & Qualifications
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
- Ability to work in a structured environment - adhere to posted work schedule and breaks/lunches, following protocols
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service related field
- High School degree required
The following are a plus
- Associate or Bachelor's degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish (for bilingual positions)
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $16.50 - $16.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Overview**
**Healthcare Customer Service Representative (Onsite)**
Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you'll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You'll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts.
**Starting at $16.00 per hour**
**Responsibilities**
**Key Responsibilities:**
- Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.
- Understand insurance and patient responsibilities related to account balances and billing.
- Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.
- Accurately process patient payments and apply them to accounts.
- Manage and forward incoming mail following department protocols.
- Document all communication related to patient accounts in the billing system.
- Collaborate with other departments to address and resolve account inquiries effectively.
- Provide feedback on changes in payer plans, contracts, or billing information to the CBO team.
- Maintain strict compliance with HIPAA regulations.
- Assist with additional tasks as assigned when not managing inbound calls.
**Qualifications**
**Required Qualifications:**
+ High school diploma or GED.
+ Minimum of one year of customer service experience.
**Preferred Qualifications:**
+ Proficiency with computer systems, including Windows-based technologies.
+ Experience in a call center or phone-based role.
+ Familiarity with medical billing, insurance processes, or healthcare front desk operations.
+ Strong problem-solving skills with the ability to work independently.
+ Excellent interpersonal, verbal, and written communication skills.
+ Ability to handle challenging situations with professionalism and positivity.
+ Experience managing sensitive information discreetly and securely.
**Working Conditions/Physical Demands:**
+ Office environment with extended periods of sitting.
+ Ability to lift up to 35 lbs.
**Why Join Us?**
At Select Medical, we value work-life balance and provide our employees with the resources to thrive both professionally and personally:
+ Comprehensive paid orientation program.
+ Generous Paid Time Off (PTO) and Extended Illness Days (EID).
+ Health, dental, vision, and prescription insurance, plus life insurance.
+ 401(k) retirement plan with company match.
+ Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.
**Join a Diverse and Inclusive Workplace**
Select Medical is dedicated to creating an environment that celebrates diversity and inclusion. We are proud to be an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, national origin, citizenship, age, gender, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law.
If you're ready to make a difference in patients' lives while building a rewarding career, apply today!
**Additional Data**
**Diversity, Equity & Inclusion**
_Equal Opportunity Employer/including Disabled/Veterans_
Apply for this job ( this job
**Job ID** _339242_
**Experience (Years)** _1_
**Category** _Corporate - Central Billing Office_
**Street Address** _400 Technology Drive_

Description
Starting Salary: $20 / hour
Start Date: November 3, 2025
When there's a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you'll create positive interactions with our customers every day, whether that's delivering a memorable service experience, or helping to problem-solve an issue - they'll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
+ Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You'll have scheduled breaks throughout your day.
+ Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
+ Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
+ Meaningful work & relationships - Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it's common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
+ Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
+ Career opportunities, reward, and upskilling - Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
+ Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Qualifications, Education, Certifications and/or Other Professional Credentials
+ High School degree or equivalent
+ Minimum 1 year of exceptional performance in a customer-facing role
+ Computer proficiency
+ Strong verbal communication skills
+ Positive and customer-focused mindset
+ Strong listening and problem solving abilities
+ Superior interpersonal skills with the ability to navigate through difficult situations
+ Ability to multi-task in a fast-paced environment
+ Detail-oriented with a strong sense of urgency.
+ Experience recommending and referring products/services to customers, preferred
+ Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours & Work Schedule
+ Hours per Week: 40
+ Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
+ Must have ability to work holidays
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Title: Customer Service Representative
Location: Bridgewater, NJ
Work schedule: Mon- Fri 8am- 4:30pm
Compensation: $25.00- $29.00
Type: Contract
Overview
Leading consumer goods company looking for an experienced Customer Service Representative. Ideal candidates should have 2-5 years of experience in Customer Service, Supply Chain, or Logistics.
Requirements
Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
+ Must have SAP experience and Salesforce knowledge preferred
+ Minimal education required for the position: High School Diploma
+ Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Logistics
+ Customer facing operations (i.e. Customer Service, Sales)
+ Order to cash process knowledge
+ Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
+ Supply Chain understanding
Responsibilities
+ Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
+ Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
+ Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
+ Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
+ Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
+ Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
+ Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
+ Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.
+ Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.
+ Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
+ Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
+ Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Description

Starting Salary: $20 / hour

Start Date: November 3, 2025

When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. 

Primary responsibilities include

Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

What you'll get

• Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. 
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role 
• Computer proficiency 
• Strong verbal communication skills 
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency. 
• Experience recommending and referring products/services to customers, preferred 
• Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
  • Must have ability to work holidays 

#LI-JH1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description

Starting Salary: $20 / hour

Start Date: November 3, 2025

When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. 

Primary responsibilities include

Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

What you'll get

• Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. 
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role 
• Computer proficiency 
• Strong verbal communication skills 
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency. 
• Experience recommending and referring products/services to customers, preferred 
• Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
  • Must have ability to work holidays 

#LI-JH1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.