Explore customer service job opportunities in 105 Customer Service jobs in Jim Thorpe
Customer Service Representative
18103 Allentown, Pennsylvania
XPO, Inc.
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representative
Requisition Id: 382314
Business Unit: LTL
Location:
Allentown, PA, US, 18106
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $22.89
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere ( .
Requisition Id: 382314
Business Unit: LTL
Location:
Allentown, PA, US, 18106
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $22.89
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere ( .
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0
Alterations Customer Service Representative
18052 Whitehall Township, Pennsylvania
David's Bridal, LLC.
Posted 8 days ago
Job Viewed
Job Description
BEST. JOB. EVER!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
Physical Demands:
Education & Credentials:
Now that we've popped the question, please say "I do".
Full Time Opportunity - A comprehensive benefits package is available.
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
- Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we've popped the question, please say "I do".
Full Time Opportunity - A comprehensive benefits package is available.
- Rewarding Environment and Competitive Pay
- Generous Team Member Discount After First Pay Period
- Dayforce Wallet - Get Paid Early!
- Health/Dental/Vision Insurance
- 401K Program
- Paid Vacation, Sick Days & Holidays
- Pet Benefits
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate
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1
Claims Customer Service Representative
18103 Allentown, Pennsylvania
PMA Companies
Posted 1 day ago
Job Viewed
Job Description
As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities:
- Provide accurate and timely resolution to claims customer service inquiries
- Advise Clients by telephone of status of claims inquiries
- Coordinate client follow-ups with appropriate claims adjusters
- Provide support and back up assistance to other areas of CSC as needed
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
•Previous inbound telephonic customer service experience in a call center environment
•Excellent communication and organizational skills
•Ability to problem solve and work independently
•Attention to detail
•Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.
•Ability to handle conversational Spanish required. M-F 11:45am - 8:00pm EST
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2
Customer Service Associate
18109 Allentown, Pennsylvania
Royal Farms
Posted today
Job Viewed
Job Description
Description:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.
Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management
Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.
Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management
Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
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3
Customer Service Specialist
18103 Allentown, Pennsylvania
Sodexo
Posted today
Job Viewed
Job Description
Customer Service Specialist
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848004
**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18.00 per hour - $18.00 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848004
**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18.00 per hour - $18.00 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
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4
Customer Service Specialist
18103 Allentown, Pennsylvania
Sodexo
Posted today
Job Viewed
Job Description
Customer Service Specialist
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848005
**Workdays/shifts** **_:_** Varying shifts, days/hours, and rotating weekends. More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18 per hour - $18 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848005
**Workdays/shifts** **_:_** Varying shifts, days/hours, and rotating weekends. More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18 per hour - $18 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
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5
Customer Service Agent
18103 Allentown, Pennsylvania
Lehigh Valley Hospital
Posted 12 days ago
Job Viewed
Job Description
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Interacts with patients and hospital departments in a thorough and professional manner utilizing excellent verbal and written communication skills. Acts as patient ambassador between clinical and operational areas to address patient inquiries related to financial matters while representing LVHN in a positive manner. Responsible for a comprehensive knowledge of the entire revenue cycle as it relates to hospital and physician billing/collection services, registration, coding and financial counseling.
Job Duties
- Utilizes a working knowledge of charging, coding and insurance requirements related to hospital and physician claims to assist patients with their inquiries.
- Proficient with multiple payment systems to effectively collect and apply hospital, physician and non-patient cash.
- Apply emotional intelligence with an empathetic approach toward crucial conversations with patient about their outstanding balances.
- Requires the ability to recognize patters of patient concerns/complaints in an effort to defuse and deescalate patient anxiety through comprehensive explanations and/or escalating to the appropriate member of the management team.
- Resolves patient's balances by offering options to address outstanding balances such as establishing a payment plan, application for Financial Assistance, update missing or incomplete information on their hospital/physician account so that the insurance claim can be resubmitted.
- Comprehensive knowledge of entire revenue cycle with a concentration in registration related functions to ensure maximum financial recoveries through accurate billing and collections.
- Conducts preliminary screening of patient's eligibility for financial assistance; provides the necessary documentation to complete the Financial Assistance Application process. Engages Financial Counselors and/or social workers when appropriate based upon information gathered from patient.
- Responsible for comprehensive knowledge of multiple legacy systems to review and address a plethora of patient questions and/or concerns.
- Review, process and interprets correspondence from a multitude of media, determine the appropriate course of action including but not limited to scanning, routing to clinical or operational areas within LVHN.
- Maintains Industry Standard Customer Call Center best practices through KPI's including, but not limited to, talk time, call quality and abandonment rate.
Minimum Qualifications
- High School Diploma/GED
- 3 years customer service or related experience in a call center environment or
- 2 years previous customer service, billing, and/or collections experience or
- 2 years healthcare experience.
- Ability to exchange factual information on patient billing and/or relay caller's needs to appropriate personnel.
- Proficient in Microsoft Office applications.
- Strong work ethic and professional demeanor.
- Strong attention to detail, accuracy and efficiency.
- Successful completion of DOE and Revenue Cycle Education within 3 months of hire.
Preferred Qualifications
- Associate's Degree in Health Care Administration, Finance or Business.
- Bi-Lingual (English/Spanish)
- Knowledge of medical terminology.
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day Shift
Address:
Primary Location:
Mack Building
Position Type:
Onsite
Union:
Not Applicable
Work Schedule:
Monday-Friday; 8:00a-4:30p
Department:
1004-13054 CSS-Patient Accounting
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6
Customer Service Specialist
18103 Allentown, Pennsylvania
Sodexo
Posted 3 days ago
Job Viewed
Job Description
Customer Service Specialist
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848004
**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18.00 per hour - $18.00 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848004
**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18.00 per hour - $18.00 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
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7
Customer Service Specialist
18103 Allentown, Pennsylvania
Sodexo
Posted 3 days ago
Job Viewed
Job Description
Customer Service Specialist
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848005
**Workdays/shifts** **_:_** Varying shifts, days/hours, and rotating weekends. More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18 per hour - $18 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
**Location:** LEHIGH VALLEY - MACK BUILDING - 74848005
**Workdays/shifts** **_:_** Varying shifts, days/hours, and rotating weekends. More details will be provided during the interview process.
**Employment Type:** Part-time
**Pay Range:** $18 per hour - $18 per hour
Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.
**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.
**Responsibilities include:**
+ May work in either food or facilities operation.
+ Handle customer service interactions through either face-to-face, email or telephone communications.
+ May also be required to record and document various client interactions for management follow-up.
+ Attends work and shows for scheduled shift on time with satisfactory regularity
+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
**What You Bring:**
+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
+ 0 - 2 years of related experience
Link to full Job description ( We Offer:**
+ Flexible and supportive work environment, so you can be home for life's important moments.
+ Access to ongoing training/development and advancement opportunities to turn your job into a career
+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._
**Who we are:**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
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8