37 Customer Service jobs in Kittanning

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.

• Occasional use of ladders required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1661438BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 2455 LEECHBURG RD,NEW KENSINGTON,PA,15068
**Full District Office Address:** 2455 LEECHBURG RD,NEW KENSINGTON,PA,15068-04619-09344-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 09344-NEW KENSINGTON PA

Job Description

Job Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

• Handle incoming and outgoing customer service calls (average 75 per shift)
• Resolve common customer concerns
• Accurately enter customer order information into Customer Relationship Management database
• Process documentation requests for initials orders, renewals, and addendums
• Meet monthly performance expectations as assigned by Management

QUALIFICATIONS:

• Minimum 1-year customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Ability to speak, read and write in English, Spanish preferred

SALARY & BENEFITS:

• $19-20/hour
• Medical, Dental and Vision (Eligible first day of employment)
• Flexible Spending Account
• Life & Disability Insurance
• 401(k) with Company Match
• Vacation and Sick Days
• Paid Holidays
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Job Description

Job Description

Customer Service - $500 Sign-on Bonus.
$7.00 - 20 hourly base pay, plus commission

Benefits:

• 500 Sign-on Bonus.
• Hourly plus commission
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
• 401k with Employer Matching.
• FREE weekly car washes.
• Growth opportunity within the BLISS family.

BLISS Car Wash is rapidly growing and looking for energetic, smiling team members.

At BLISS we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and positive, love to make people smile and will do whatever it takes to make our guests happy.

We are water warriors and believe water is life, so we fight to conserve it at every turn. We are united as we are all part of life on this planet and together, we can make it better.

If this sounds like you then BLISS wants to invest in you and your future.

Duties include, but not limited to:

CUSTOMER SERVICE REPRESENTATIVE & SALES REPRESENTATIVE:

• Greet and create an exceptional first impression for all guests.
• Educate all guests on washes, upgrades, and membership packages.
• Ensure all vehicles are loaded correctly and safely onto the conveyor.
• Maintain a safe and clean work area.
• Perform after-hours site cleaning by following the schedule (Cleaning site includes but is not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy.
• Ability to follow directions and make decisions consistent with the job functions.
• Follow company safety protocol.
• Enjoy working outdoors.
• Be a team player.
• Offer & Sell BLISS Monthly Unlimited Wash Memberships.
• Offer & Sell BLISS Single Wash Packages as well as Upgrades.
• Highly energetic & positive attitude.
• Provide excellent service to ensure that ALL guests have a BLISSFUL experience.
• Maintain a safe and clean work area.
• Maintain high standards of personal appearance and grooming.
• Ability to follow directions.
• Follow company safety protocol.
• Enjoy working outdoors.
• Be a team player.

EXPERIENCE:

• CUSTOMER SERVICE - Retail, guest service industry, fast food or car wash preferred BUT NOT NEEDED.

KNOWLEDGE:

• Always maintain the highest level of customer service.
• Flexibility to adapt to a variety of situations.
• Ability to improve through training.

WORK SCHEDULE:

• Full-time & part-time.
• Ability to work site hours as well as after hours.
• Available Friday, Saturday & Sunday.

LANGUAGE SKILLS:

• Ability to communicate in English.

PHYSICAL DEMANDS:

• Be able to lift up to 15lbs at times.
• Able to stand/walk for long periods of time.
• Able to work outdoors (Fluctuation in temperature and conditions).

WORKING & ENVIRONMENTAL CONDITIONS:

• Works mainly outdoors and at times indoors.
• Exposure to fumes from vehicles, equipment, and cleaning solvents.
• Loud noises and vibration exposure.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.

Sign-on Bonus is payable after 90 days of continued employment.

Job Description

Job Description

Company Background

TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.

Company Culture & Mission

TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!

Job Summary

Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task. Must have sales experience, willingness to learn, and a desire to have FUN at work.

Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night’s sleep. This begins with providing top-performing and innovative products that meet their customers’ needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!

Job Duties and Responsibilities

Our customer services representatives are responsible for answering incoming calls from customers interested in CPAP products. Your job duties and responsibilities will include the following:

• Help customers place orders for CPAP products
• Place orders for customers
• Answer questions regarding products, insurance coverage, and prescription requirements
• Troubleshoot existing orders, products, and services
• Consistently use a professional, courteous approach to facilitate communication with customers
• Follows established guidelines for the use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.

Requirements

Requirements

• 1-3 years of customer service experience in a call center
• 1 year of sales experience
• Typing skills of 60+wpm
• Superior listening skills
• A strong sense of responsibility for providing a great customer experience
• Detail-oriented and highly-organized
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize work
• Knowledge of basic computer skills, especially Microsoft Office Suite
• Schedule Flexibility
• Upbeat Personality

MUST

• Minimum of one year experience in a call center
• 60+wpm typing speed
• Schedule Flexibility

Benefits

Benefits

$19.50 - 24.50 / hour

Full-time

401(k) matching

Medical, Dental, Vision insurance

Bonus

Opportunities for Advancement

Hiring Now!

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.

About the Role:

Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills
• Valid driver's license and safe driving record
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications - Minimum Requirements:

• Education: High School Diploma or equivalent
• Certification/License: Must maintain a valid driver's license and a safe driving record.
• Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%

Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver's License Required: Driver's License

*****This Position Follows a Union Bidding Process***

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.

___

About the Role:

Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

• Install and repair residential and business communications services including telephone, internet, and video.

• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.

• recommend products and services that resolve their communications needs.

• Work in both buried and aerial plant requiring pole climbing and ladder skills.

• Safely operate and maintain clean and organized company service vehicle.

• Work in both inside and outside environments.

• Complete necessary safety training and follow safety standards and regulations.

• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills

• Valid driver's license and safe driving record

• Ability to distinguish colors in use of color-coded cable.

• Ability to use equipment with maximum load capacity of 275lbs.

• Ability to lift up to 50lbs, capable of working aloft.

• Ability to successfully complete required safety training.

• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

• Ability to respond to after hour callouts.

• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.

• Certifications or training directly related to the position.

• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications - Minimum Requirements:

• Education: High School Diploma or equivalent

• Certification/License: Must maintain a valid driver's license and a safe driving record.

• Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders

Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%

Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver's License Required: Driver's License

** This Position Follows a Union Bidding Process

___

Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Bargaining

Job Function Bargaining

Pay Type Hourly

Customer Service - Program Manager
Job ID: 5466
Location:
New Kensington, PA, US, 15068Alpharetta, GA, US, 30005-3900Norwood, OH, US, 45212
**Additional Locations: - Pennsylvania; - Georgia; - Ohio**
**We are looking for a Customer Service - Program Manager to join our team at Innomotics.**
**The Industry-Leader of Motors and Drives**
Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.
**Our Most Powerful Engine: Our People**
We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.
**Your Future Role**
As a Customer Service - Program Manager you will be representing and championing our customers' needs. The CS Program Manager will have a passion for technology, excel in navigating complex client environments, have a strong desire to deliver client objectives with best-in-class service, and thrive in a dynamic, fast-paced environment. If you are the successful candidate, you will report to the New Kensington Customer Service Operations Manager and will be a vital part of supporting the Innomotics New Kensington Large Drives customers.
This position reports to the NKN Customer Service Operations Manager and will be a vital part of supporting the IN NKN Customers.
**This role is based out of the New Kensington, PA facility** .Local candidates are preferred, but we are open to candidates in the following geographies: Norwood, OH and Alpharetta, GA.
The following is what we believe is required to do this job well:
+ You Enjoy Interacting with People and Possess Superior Communication Skills: We're looking for someone who genuinely likes helping people and making each interaction a comforting experience. Customer Service Team Members are the primary point of customer contact for aftermarket and field support. Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal & written communication. Customer Service will also interact with all aspects of Innomotics internal teams & departments such as Management, Sales, R&D, Engineering, Quality, Purchasing.
+ Positive Attitude:We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team. Positive team members find the good even in challenging situations, are encouraging & uplifting, and motivate others around them. A positive attitude can have a significant impact on customer experience, can set the tone for a customer interaction, and can help customers feel valued and understood. We want to create positive create memorable experiences that can lead to customer loyalty and word-of-mouth.
+ Technical Experience: Familiar with industrial/mechanical applications, aftermarket service & support functions, equipment startup & commissioning, or similar. Comfortable and willing to learn new things, process oriented with a continuous improvement mindset. A successful candidate should be familiar with Variable Frequency Drives & Motors, Electrical Control Systems, PLC/HMI/SCADA applications, general OSHA guidelines.
**Your Profile** :
Customer Service Program Manager:
+ A program manager is a strategic project-management professional whose job is to help oversee and coordinate the long-term strategies of various projects, products, and other strategic initiatives with a key focus on larger strategic goals & objectives.
+ Develop program management strategy, runbook, and procedures including vendor management, lifecycle, end-to-end process flows, organizational assessment, etc.
+ Coordinate across Innomotics & client organizations at all levels of leadership to schedule sessions for discovery, planning, status, delivery, etc.
+ Coordinate and guide key technical solutions, deliverables, program design, strategic initiatives, and various decisions with all teams.
+ Understand work tasks and skills alignment of engagement team members, interface with teams on potential collisions and blockers as identified and recommend solutions and maintain ownership.
+ Maintains a broad knowledge and understanding of the current and anticipated future of the industry including trends, technologies, products, services, and standards.
+ Provide overall leadership, guidance, and mentorship to client teams through program delivery work with continuous integration and coordination among multiple workstreams and maintain alignment with other related and dependent programs.
+ Simultaneous management of multiple complex projects throughout the project life cycle by tracking progress and reporting results to core team members and other stakeholders.
+ Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
+ Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
+ Lead all aspects of assigned VIP & TSA Customer business.
+ Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
+ Monitor project performance, identify potential risks, and implement effective mitigation strategies, ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
+ Ability to maintain and manage program financial management and capacity management, forecasts revenue (with team) and handles risks & opportunities, leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing, maintains & monitors project costs & margin throughout project lifecycle.
+ Next level of support above tactical project management to ensure positive customer experience, leads all aspects of project communications (reporting, correspondence, meetings, etc.)
+ Verifies, requests, and acquires customer acceptance of the system, maintains lessons learned throughout the entirety of the project, closes the project at completion and archives project files
+ Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance.
**Required Knowledge/Skills, Education, and Experience:**
+ Demonstrated experience with strong supporting examples of successful Program/Project management activities for large scale projects.
+ BS Degree in Project Management, Business, Engineering, or related field
+ **8 years +** of Project management or related experience.
+ **2 years +** of Program management or related experience
+ Proven track record of building and managing client relationships, delivering successful service solutions for industrial applications within scope, on time and on budget.
+ Background in infrastructure, application, platform technology, and/or technology management
+ Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
+ Experience leveraging quantitative assessment and analysis for decision-making and prioritization.
+ Ability to quickly learn, understand, and work with new & emerging technologies, methodologies, and solutions as it relates to service projects & deliverables.
+ Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
+ Excellent communication and presentation skills
+ Quality Orientation -accurately checking processes and task requirements for the project
+ Potential for 15% travel based on customer requested meetings and support
**Preferred Knowledge/Skills, Education, and Experience:**
+ Master's Degree or MBA Preferred or extensive equivalent experience
+ PMP and/or PgMP Certification
+ Six Sigma Lean or Agile Certification
+ Electrical/Industrial Equipment Knowledge: Engineering or Technical background
+ Variable frequency drives, motor & motor controller experience
+ PLC/SCADA, Automation & Control, HMI, Industrial process control, Motors/Drives
+ Proven track record of complex Project Management experience: Nuclear, Power Gen, Oil/Gas
+ Proficient in Microsoft Office programs
+ Demonstrated customer service experience, negotiations,
+ SAP or Similar ERP Experience
The pay range for this position is $87,000 - $149,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
**What's IN it for you (Our Benefits)**
+ Competitive compensation based on qualifications
+ Medical, dental, prescription and vision coverage, first day of employment
+ Matching 401(k) (immediate employer match)
+ Competitive paid time off plan, paid holidays, and floating holidays
+ Career development opportunities
+ Education and tuition reimbursement programs available
+ Flexibility to work remotely a few days a week
+ Paid parental leave
**Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion**
Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Jobs at Innomotics ( : Find out more about jobs & careers at Innomotics.
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**Pay Transparency Non-Discrimination Provision**
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**Nearest Major Market:** Pittsburgh
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