202 Customer Service jobs in La Feria

Our client, a leading logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the customer service department supporting incoming and outgoing shipments. The ideal candidate will have excellent customer service skills, data entry experience, and be fluent in Spanish to effectively communicate with customers.
**Job Title:** Logistics Customer Service Representative
**Location:** Pharr, TX
**Pay Rate:** $11/hr
**What's the Job?**
+ Provide exceptional customer service to customers regarding incoming and outgoing shipments
+ Enter data accurately and efficiently into the system
+ Communicate effectively with customers in Spanish
+ Resolve customer inquiries and complaints in a timely and professional manner
+ Collaborate with team members to ensure customer satisfaction
**What's Needed?**
+ High school diploma or equivalent
+ Minimum of 1 year of customer service experience
+ Fluent in Spanish and English
+ Strong data entry skills with attention to detail
+ Ability to work in a fast-paced environment and handle multiple tasks simultaneously
**What's in it for me?**
+ Opportunity to work for a leading logistics company
+ Opportunity for growth and advancement within the company
+ Collaborative and supportive work environment
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Brownsville, TX location.**
**Your Responsibilities**
**As a Banking Customer Service Representative,** **your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Respond to requests for assistance and/or possible processing payments**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
+ **High School Diploma or equivalent**
+ **IT/Network certifications/degrees preferred**
+ **18 years of age or older**
+ **Proven call center experience**
+ **Typing 25 WPM**
+ **Proficient in PC operation and navigation**
+ **Entry-level network troubleshooting**
+ **Ability to set up home Wi-Fi network**
+ **Ability to set up and configure a router or switch**
+ **Core proficiency with a laptop or desktop computer**
+ **Able to work independently**
+ **Have excellent communications skills, both oral and written**
+ **Ability to work in a constantly changing and fast paced environment**
+ **Ability to stay composed and objective**
+ **Strong listening skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Brownsville, TX location.**
**Your Responsibilities**
**As a Banking Customer Service Representative,** **your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Respond to requests for assistance and/or possible processing payments**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **IT/Network certifications/degrees preferred**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Entry-level network troubleshooting**
+ **Ability to set up home Wi-Fi network**
+ **Ability to set up and configure a router or switch**
+ **Core proficiency with a laptop or desktop computer**
+ **Able to work independently**
+ **Have excellent communications skills, both oral and written**
+ **Ability to work in a constantly changing and fast paced environment**
+ **Ability to stay composed and objective**
+ **Strong listening skills**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

Description & Requirements

Maximus is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA). FEMA's mission is to help people before, during, and after disasters. In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area.

This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Pharr, TX (Must reside within 100 miles of our Maximus Pharr, TX location)

In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends

*This is a Temporary Position*

Essential Duties and Responsibilities:

- Collect information from customers and clients

- Enter data into the central database

- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

- Review data for deficiencies or errors, correct any incompatibilities if possible and check output

- Retrieve data as requested

- Maintain and update the database system as necessary

- Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)

- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

- Complete basic call-related input in computer terminal to phone inquiries

- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

- Attention to detail, ability to multitask is required

- Meet Quality Assurance (QA) and other key performance metrics

- Track and document all inquiries using the applicable systems

- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures

- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:

- High School Diploma or GED required

- At least six (6) months of customer service/secretarial/telemarketing experience required

- Ability to pass a federal background check

- Ability to comply with moderate computer usage including MS Office applications

- Ability to work nights and weekends, as well as overtime and/or holidays as needed

- Experience with and/or ability to use call center telephony equipment

- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

- Must be US Citizen per client requirements

- Must reside in Contiguous US

- Call center experience preferred, but not required

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to Private work area and adequate power source

- All equipment will be provided by Maximus (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date.

Minimum Requirements

- High School Diploma or GED required

- At least six (6) months of customer service/secretarial/telemarketing experience required

- Ability to speak and read English clearly, professionally, and fluently

- Ability to type a minimum of 20 WPM (words per minute)

- Ability to comply with moderate computer usage

- Ability to work nights and weekends, as well as overtime and/or holidays as needed

- Experience with and/or ability to use call center telephony equipment

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

17.75

Maximum Salary

$

17.75

Retail Sales Associates / Retail Customer Service

We want you to join us for a career not a job. At EZCORP, we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Hiring immediately for Retail Sales Associates / Retail Customer Service!

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

Start your career as a Trainee in our 5-week paid training program and earn a .50 raise and promotion to Pawnbroker upon completion of the program.

Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour.

Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position.

Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

In addition to a great career, here are some of the other things we offer our Team Members:

• Free Health Insurance *
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here's what you can expect as a Retail Customer Service Representative (Pawnbroker): This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.