General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Monday, September 29, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
353 Customer Service jobs in Lenexa
Customer Service Representative
66219 Lenexa, Kansas
TEKsystems
Posted today
Job Viewed
Job Description
Description
The purpose of this position is to use expanded scope and proven mastery of the CSR I position to serve as a role model and resolve routine and more complex problems through phone, email, and case management. In addition to traditional CSR responsibilities, this position will use their experience to focus on project work that improves a variety of tools, employee knowledge, processes, and more. The Customer Representative II will serve as an informal leader on the team who will partner closely with leadership to identify, propose, and implement improvements for the team and individuals. The incumbent is expected to serve as the first line in the peer escalation hierarchy by being an expert at handling complaints, probing for issues, troubleshooting, and solving problems, all while maintaining a supportive and empathetic relationship with the customer. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a prerequisite of mastery of all CSR I job responsibilities as listed in the job description. In addition to CSR I responsibilities, a CSR II will: + Meets accounts receivable objectives by processing payments from walk-ins or mail and recording the transactions; reconciling cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling payment coupons and other transactions; maintaining supply of cash in both the payment and petty cash drawers; ensuring all payment batches are received, processed, and posted to customer accounts; and resolve payment issues brought forth by third party check processor. + Supports all Dispatch functions by scheduling/dispatch leak crews, tappers, new service inspectors, valve crews, line locators and hydrant crews. Serves as contact for city personnel, contractors, and the general public requiring service from CMVS. Issues, tracks, updates, processes notifications and work orders, and processes right-of-way/excavating permits from government entities. + Demonstrates accountability for the CSR Knowledge Base and continuously enhance Standard Operating Procedures (SOPs) to ensure complete process adherence and a high level of consistency in resolutions. + Serves as the first line of customer escalations and complaints to resolve issues and ensure customer satisfaction. + Trains new employee peers to quickly adopt processes, procedures, and expectations. + Be a Subject Matter Expert for all lines of business that Customer Care supports including Billing, Usage & Meter Management, Dispatch, Account Administration, and more. + Manages complex investigations and provide elbow support to employees handling customer issues. + Possess a problem management mindset and identify, propose, and implement changes that continuously improve service to customers. Partner directly with leadership to identify team and individual opportunities to improve. + May work on customer service issues via email, a case management system, or a contact center application.
Skills
Customer Service, Microsoft Office, Customer support, Data entry, Email, dispatch
Top Skills Details
Customer Service, Microsoft Office,Customer support,Data entry,Email
Additional Skills & Qualifications
MUST have 3+ years customer service and/or dispatch experience MUST have experience in written communication in previous roles. Will be sending emails and web cases daily. Will be crossed trained to take customer calls and will help as needed. Main duties will be to correspond to customer emails. CRM experience - preferred High school diploma or GED plus two years inbound customer service experience and two years general office experience. An equivalent combination of education and experience may be considered in meeting the education and experience requirements for this position. Obtain a thorough understanding of rules, regulations, and other standards as they apply to customers. Superior verbal and written communication skills. Must have proven customer relations skills. Must have good business writing and listening skills. Proficient in using the Microsoft Office suite of applications, including Word, Excel, Outlook, and PowerPoint. Previous knowledge with online Customer Information Systems (CIS). Knowledge of Customer Relationship Management Systems (CRM) a plus. Must be detail oriented and maintain a high level of accuracy. Able to perform basic math skills. Excellent problem-solving ability. Ability to acquire general knowledge of water utilities. Possess good work habits and continuously meet attendance expectations. Understands the need for and readily accepts continuous performance feedback. Availability to work overtime as required during emergency situations. Some college credit with emphasis in business - preferred Experience with the creation and adherence of quality standards and guidelines - preferred Participation in the roll out of new systems, including performing user acceptance testing - preferred
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The purpose of this position is to use expanded scope and proven mastery of the CSR I position to serve as a role model and resolve routine and more complex problems through phone, email, and case management. In addition to traditional CSR responsibilities, this position will use their experience to focus on project work that improves a variety of tools, employee knowledge, processes, and more. The Customer Representative II will serve as an informal leader on the team who will partner closely with leadership to identify, propose, and implement improvements for the team and individuals. The incumbent is expected to serve as the first line in the peer escalation hierarchy by being an expert at handling complaints, probing for issues, troubleshooting, and solving problems, all while maintaining a supportive and empathetic relationship with the customer. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a prerequisite of mastery of all CSR I job responsibilities as listed in the job description. In addition to CSR I responsibilities, a CSR II will: + Meets accounts receivable objectives by processing payments from walk-ins or mail and recording the transactions; reconciling cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling payment coupons and other transactions; maintaining supply of cash in both the payment and petty cash drawers; ensuring all payment batches are received, processed, and posted to customer accounts; and resolve payment issues brought forth by third party check processor. + Supports all Dispatch functions by scheduling/dispatch leak crews, tappers, new service inspectors, valve crews, line locators and hydrant crews. Serves as contact for city personnel, contractors, and the general public requiring service from CMVS. Issues, tracks, updates, processes notifications and work orders, and processes right-of-way/excavating permits from government entities. + Demonstrates accountability for the CSR Knowledge Base and continuously enhance Standard Operating Procedures (SOPs) to ensure complete process adherence and a high level of consistency in resolutions. + Serves as the first line of customer escalations and complaints to resolve issues and ensure customer satisfaction. + Trains new employee peers to quickly adopt processes, procedures, and expectations. + Be a Subject Matter Expert for all lines of business that Customer Care supports including Billing, Usage & Meter Management, Dispatch, Account Administration, and more. + Manages complex investigations and provide elbow support to employees handling customer issues. + Possess a problem management mindset and identify, propose, and implement changes that continuously improve service to customers. Partner directly with leadership to identify team and individual opportunities to improve. + May work on customer service issues via email, a case management system, or a contact center application.
Skills
Customer Service, Microsoft Office, Customer support, Data entry, Email, dispatch
Top Skills Details
Customer Service, Microsoft Office,Customer support,Data entry,Email
Additional Skills & Qualifications
MUST have 3+ years customer service and/or dispatch experience MUST have experience in written communication in previous roles. Will be sending emails and web cases daily. Will be crossed trained to take customer calls and will help as needed. Main duties will be to correspond to customer emails. CRM experience - preferred High school diploma or GED plus two years inbound customer service experience and two years general office experience. An equivalent combination of education and experience may be considered in meeting the education and experience requirements for this position. Obtain a thorough understanding of rules, regulations, and other standards as they apply to customers. Superior verbal and written communication skills. Must have proven customer relations skills. Must have good business writing and listening skills. Proficient in using the Microsoft Office suite of applications, including Word, Excel, Outlook, and PowerPoint. Previous knowledge with online Customer Information Systems (CIS). Knowledge of Customer Relationship Management Systems (CRM) a plus. Must be detail oriented and maintain a high level of accuracy. Able to perform basic math skills. Excellent problem-solving ability. Ability to acquire general knowledge of water utilities. Possess good work habits and continuously meet attendance expectations. Understands the need for and readily accepts continuous performance feedback. Availability to work overtime as required during emergency situations. Some college credit with emphasis in business - preferred Experience with the creation and adherence of quality standards and guidelines - preferred Participation in the roll out of new systems, including performing user acceptance testing - preferred
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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0
Customer Service Representative
66219 Lenexa, Kansas
TEKsystems
Posted today
Job Viewed
Job Description
Customer Service Representative II (Hybrid)
Location: Lenexa, Kansas
Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST
Workplace Type: Hybrid (On-site for first 90 days, then 3-4 days/week remote)
Compensation
Pay Rate: $21.00/hour
Contract Duration: 12 months
About the Role
Seeking experienced Customer Service Representative II to join our Customer Care team. This role goes beyond traditional customer service, offering the opportunity to lead initiatives, mentor peers, and drive process improvements. If you're passionate about delivering exceptional service and thrive in a collaborative environment, we want to hear from you.
Key Responsibilities
+ Serve as a first point of escalation for customer complaints and complex issues via phone, email, and case management systems.
+ Process payments, reconcile transactions, and resolve payment discrepancies.
+ Support dispatch functions including scheduling crews and coordinating with city personnel and contractors.
+ Enhance and maintain the CSR Knowledge Base and SOPs.
+ Train new team members and act as a subject matter expert across billing, dispatch, account administration, and more.
+ Lead investigations and provide support to peers handling customer issues.
+ Identify and implement process improvements in collaboration with leadership.
Required Skills & Experience
+ Minimum 3 years of customer service and/or dispatch experience.
+ Strong written communication skills; daily email and web case correspondence required.
+ Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
+ Experience with CRM systems preferred.
+ High school diploma or GED plus 2 years of inbound customer service and general office experience (or equivalent).
+ Excellent verbal and written communication, business writing, and listening skills.
+ Detail-oriented with strong problem-solving and basic math skills.
+ Ability to work overtime during emergencies.
Work Environment
+ Team Size: 12 CSRs
+ Lunch Break: 1 hour
+ Dress Code: Business Casual
+ Performance Metrics: Call quality and attendance
+ Reporting To: Supervisor of Customer Care
+ On-site Requirement: Mandatory Thursdays for team meetings
Pay and Benefits
The pay range for this position is $1.00 - 24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Lenexa, Kansas
Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST
Workplace Type: Hybrid (On-site for first 90 days, then 3-4 days/week remote)
Compensation
Pay Rate: $21.00/hour
Contract Duration: 12 months
About the Role
Seeking experienced Customer Service Representative II to join our Customer Care team. This role goes beyond traditional customer service, offering the opportunity to lead initiatives, mentor peers, and drive process improvements. If you're passionate about delivering exceptional service and thrive in a collaborative environment, we want to hear from you.
Key Responsibilities
+ Serve as a first point of escalation for customer complaints and complex issues via phone, email, and case management systems.
+ Process payments, reconcile transactions, and resolve payment discrepancies.
+ Support dispatch functions including scheduling crews and coordinating with city personnel and contractors.
+ Enhance and maintain the CSR Knowledge Base and SOPs.
+ Train new team members and act as a subject matter expert across billing, dispatch, account administration, and more.
+ Lead investigations and provide support to peers handling customer issues.
+ Identify and implement process improvements in collaboration with leadership.
Required Skills & Experience
+ Minimum 3 years of customer service and/or dispatch experience.
+ Strong written communication skills; daily email and web case correspondence required.
+ Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
+ Experience with CRM systems preferred.
+ High school diploma or GED plus 2 years of inbound customer service and general office experience (or equivalent).
+ Excellent verbal and written communication, business writing, and listening skills.
+ Detail-oriented with strong problem-solving and basic math skills.
+ Ability to work overtime during emergencies.
Work Environment
+ Team Size: 12 CSRs
+ Lunch Break: 1 hour
+ Dress Code: Business Casual
+ Performance Metrics: Call quality and attendance
+ Reporting To: Supervisor of Customer Care
+ On-site Requirement: Mandatory Thursdays for team meetings
Pay and Benefits
The pay range for this position is $1.00 - 24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lenexa,KS.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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1
Customer Service Representative
Kansas City, Missouri
KC CARE Health Center
Posted today
Job Viewed
Job Description
POSITION SUMMARY
The Customer Service Representative is the first point of contact for patients—they answer and field calls, schedule appointments, greet and register patients, and assist with check-out and follow-up. The Customer Service Representative is knowledgeable about KC CARE and its services, and is adept at data entry, use of the Electronic Health Record, and provider schedules.
KC CARE CULTURE CODE
KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:
- Put patients first, always
- Treat all people with dignity, respect, and kindness
- Create safe places for others to share their voice; encourage creativity
- Always strive for improvement; keep learning
- Own your work, action, and mistakes – no one is perfect
- Have fun – work should be fun and we want you to have fun at KC CARE
KC CARE CULTURE VALUES
Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.
Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedules patients in EMR or suggests other resources if the clinic is unable to meet the patient/client need, either on the phone or in person
- Applies critical thinking and effective problem-solving skills
- Verify upcoming schedules to ensure changes have been made to scheduled clinics. If problems are identified, work with clinic management to facilitate any necessary rescheduling
- Enters data into the EMR with accuracy
- Answers telephone, screens and directs incoming calls and messages to the appropriate party (scheduler, clinical staff, etc.)
- Receives and relays patient complaints to management in a timely fashion
- Provides financial counseling to patients, working closely with the billing department—including explaining the sliding fee scale application, setting up payment plans, counseling on insurance benefits, etc.
- Update EMR/scheduling system regarding appointment changes, patient information/demographic changes, etc.
- Understand how various auxiliary tools function to support the EMR and provide troubleshooting assistance to patients as needed
- Must obtain deep knowledge of organizational services, provider functions, and scheduling processes/procedures
- Keeps current with trends and developments related to essential job competencies
- Able to adapt and learn new skills when necessary
- Greets patients and guests at KC CARE locations and provides friendly, helpful, check-in services
- Checks voicemail and returns patient calls
- Facilitate rescheduling of patient appts when provider's clinic is cancelled clinic cancellation
- Ensures strict confidentiality, adhering to established HIPAA guidelines and regulations as well as clinic policies and procedures
- Assists the overall customer service team as needed—including being called to cover at different locations, or by fielding patient calls
- Communicates proactively with medical staff to ensure smooth clinic operations
- Acts as patient and provider relations representative by answering patient inquiries
- Organizes and manages information by creating collections, folders, and lists that can be easily accessed for reference
- Assures all forms at the front desk are stocked, legible and kept current
MINIMUM REQUIREMENTS
- High school degree or equivalent
- 1 year of customer service experience
- Ability to read, write, and communicate clearly in English
- Commitment to excellent customer service
PREFERRED REQUIREMENTS
- 1 year of medical or dental reception experience
- Some college coursework
- Bilingual in English and Spanish
WORKING CONDITIONS AND DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.
Physical Demands
While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.
Mental Demands
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.
Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.
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2
Customer Service Representative
Kansas City, Missouri
247 Express Courier
Posted today
Job Viewed
Job Description
Join Our Team
24/7 Express Logistics, Inc. is looking for a proactive and detail-oriented Customer Service Representative to join our growing team. This is a fast-paced, team-driven role where you'll provide professional support to our customers while gaining valuable cross-training in courier dispatch operations.
If you're a skilled communicator who thrives under pressure and is passionate about providing excellent service, we want to hear from you
Schedule: Monday - Friday 9:30am-6pm
What You'll Do:
- Handle a high volume of phone calls per day and manage a high volume of emails with professionalism and a sense of urgency
- Respond promptly to customer inquiries and ensure customer satisfaction
- Resolve complaints and escalate issues when needed
- Become knowledgeable about all services offered by 24/7 Express Logistics
- Ensure all costs are accurately captured on orders
- Maintain detailed records of customer interactions and transactions
- Enter and update customer orders and customer portals
- Collaborate closely with internal dispatch teams
- Assist in developing and maintaining procedures for assigned customer accounts
- Cross-train and support courier dispatch operations as needed
What You Bring:
- A calm, professional demeanor - even under pressure
- Experience in customer service or support (minimum 2 years)
- Experience in the Logistics field is highly preferred
- Excellent time management, organization, and multitasking skills
- Sharp attention to detail
- Strong oral communication and active listening skills
- Ability to take initiative and work independently
- Team-oriented mindset
- Proficiency in Microsoft Office and navigating customer portals
- High school diploma or equivalent
Why 24/7 Express Logistics?
We are a dynamic logistics company where no two days are the same. We value teamwork and continuous improvement. This role offers an excellent opportunity to grow with us - both in customer service and logistics operations.
Job Type: Full-time
Pay: $ $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Logistics: 1 year (Preferred)
Ability to Commute:
- Kansas City, MO Required)
Work Location: In person
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3
Customer Service Representative – Healthcare
66086 Tonganoxie, Kansas
Maximus
Posted today
Job Viewed
Job Description
Description & Requirements
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence #maxCCOLawrence #maxPriority #CCOallreqs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
4
Customer Service Representative – Healthcare
66050 Westwood, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Monday, September 29, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence #maxCCOLawrence #maxPriority #CCOallreqs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
5
Customer Service Representative – Healthcare
Lenexa, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Monday, September 29, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence #maxCCOLawrence #maxPriority #CCOallreqs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
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About the latest Customer service Jobs in Lenexa !
6
Customer Service Representative – Healthcare
66203 Shawnee, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Monday, September 29, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence #maxCCOLawrence #maxPriority #CCOallreqs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
7
Customer Service Representative – Healthcare
66213 Overland Park, Kansas
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Monday, September 29, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence #maxCCOLawrence #maxPriority #CCOallreqs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
8
Customer Service Representative – Healthcare
64012 Belton, Missouri
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Monday, September 29, 2025
City
Lawrence
State
KS
Country
United States
Working time
Full-time
Description & Requirements
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Starting Pay: $1 5 . 00 / hr. plus a $,000 new hire bonus and up to 2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence , While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You’ll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you’ll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15 .00 / hr. base pay + 10% s ift differential
$ ,000 new hire bonus and up to 2,400+ in bonus opportunities, including training completion and referrals*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.
- May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#HotJobs0930LI #HotJobs0930FB #HotJobs0930X #HotJobs0930TH #TrendingJobs #CSRroles #CCOLawrence #maxCCOLawrence #maxPriority #CCOallreqs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .
Minimum Salary
$
15.00
Maximum Salary
15.00
View Now
9