366 Customer Service jobs in Leominster

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of supportfrom local team leaders, veterinary experts, and a dedicated Support Center that's here to help.

Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key responsibilities include:

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications include:

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods

Working conditions include:

• Must be able to work in a fast-paced, dynamic environment
• Occasional lifting up to 40 pounds independently and physical tasks may be required

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Customer Service Representative - $22/hr | Full-Time Westborough, MA | Mon-Fri | 9 AM - 5 PM | On-Site Looking to join a fast-paced, supportive team where your customer service skills shine? We're hiring a Customer Service Representative to handle in Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

Why Hologic:

Hologic empowers people to live healthier lives everywhere, every day. We are the leading Innovator in women's health, helping healthcare professionals around the world diagnose and treat their patients with precision, certainty and confidence.

The Customer Service Representative will serve customers by providing order confirmation, product and pricing information along with providing resolution in the event a credit, rebill or return is required. Additional support will be provided to the sales organization by providing valuable Customer information; enabling them to best serve their Customers. Continuous improvement is a crucial element to enhancing the Customer experience. You will partner with neighboring internal teams to challenge the status quo and develop new growth opportunities.
Come join our growing business! We are looking for an enthusiastic, eager candidate who will provide unprecedented support to our external Customers along with our Surgical Sales team.

What to expect:

• Enter fax, phone, and email orders for the Surgical division into Oracle Order Management
• Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact, invoice information, etc.
• Maintains customer records by updating account information
• Resolves order management related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Manage online store, istore registration and inquiries
• Ensure all auditing requirements are met via sales order acknowledgement or documentation attachments within the order, including necessary approvals, customer contact information
• Work closely with the local sales support representative on order status and other Customer related inquiries
• Assist with other adhoc projects or departmental tasks as assigned

What we expect:

• Ability to deliver Superior Customer Service utilizing problem solving and conflict resolution strategies
• Must have quality focus, attention to detail and the ability to analyze information to drive solutions
• Highly proficient using a PC, the internet and MS Office applications especially Outlook
• Experience being in a call queue, and entering purchase orders into an order management system
• Oracle or Salesforce
• Demonstrates the ability to communicate clearly and concisely, both orally and in writing
• Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
• Positive, can-do attitude and the ability to work successfully in a team environment
• Flexibility with regard to schedule during quarter end, or peak volume times is required
• Punctual, regular and consistent attendance

Education & Experience:

• High School Diploma AND 1-2 years previous Support Service experience in a fast paced setting.
• College Degree preferred
• 1-2 Years of Sales Support Administration

The annualized base salary range for this hourly role is $43,200 to $56,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

#LI-PR1

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary: Reporting to the Service Operations Supervisor within the Global Service organization, the Customer Service Representative employs extensive skills and experience to bolster Teledyne FLIR's position as the global leader in thermal imaging solutions through customer engagement, coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.

Primary Duties & Responsibilities:

• Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers via voice, email, the service portal and oracle case management system.
• Employs strict attention to detail in the preparation of estimates, contract proposals maintenance agreements.
• Secures purchase orders and maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit and trade compliance holds. Ensures all actions are performed in accordance with corporate finance, legal and trade compliance requirements.
• Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
• Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
• Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
• Supports the growth of the service business by promoting FLIR Care and Protect services, service contracts and replacement product purchases.
• Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.

Job Qualifications:

• Bachelor's degree preferred or comparable work experience in a high-volume customer service role.
• 2+ years' experience in SAP or similar ERP system.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.
• Knowledge of software licensing issuance and maintenance.
• Knowledge of Microsoft Dynamics is a plus.
• Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
• This is an in-office position at our Hudson, NH facility.
• Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
• The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Required: 1. Three years of related experience, this requirement is waived if candidate has an associate's or bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies professional behavior and excellent communication.

Customer service representative. worcester , massachusetts posted today job details summary $19.99 - $20 per hour temp to perm high school category office and administrative support occupations reference. AB job details Randstad in partnershi Customer Service Representative, Customer Service, Representative, Technical Support, Claims, Technology, Retail, Skills