636 Customer Service jobs in Lilburn

Your potential has a place here with TTEC's award-winning employment experience. As a **Customer Service Representative** **working onsite in Duluth, GA,** you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**During a Typical Day, You'll**
+ Answer incoming communications from customers
+ Conduct research to provide answers for customers to resolve their issues
**What You Bring to the Role**
+ 6 months or more of customer services experience
+ High school diploma or equivalent
+ Recognize, apply and explain your product or service knowledge
+ Computer experience
+ High speed internet (> 25mbps) may be required for some programs
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Base wage starting at $19 per hour plus performance bonus opportunities
+ And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Job:** __Customer Care Representative_
**Title:** _Customer Service Representative_
**Location:** _GA-Duluth_
**Requisition ID:** _047DY_

Customer Service Representative
Transdev in Norcross, GA is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
+ $17.00 per hour
Benefits include:
+ Vacation: up to 14 days per year
+ Paid Sick Leave: 8 hrs monthly full-time employees/ 5 hrs monthly part-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
+ Other duties as required.
Qualifications:
+ High School Diploma, GED or equivalent.
+ Computer literate
+ Excellent customer service skills.
+ Ability to operate standard telephone system.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 6351
Pay Group: ZTT
Cost Center: 450
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

**JOB SUMMARY**
We're looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you'll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.
**Schedule:** Monday through Friday (onsite)
**Available Shifts:**
+ 8:00 AM - 5:00 PM
+ 9:00 AM - 6:00 PM
+ 11:00 AM - 8:00 PM
**QUALIFICATIONS**
**Basic Qualifications:**
+ High school diploma or equivalent
+ At least 1+ year working in a Customer Service function or related skill
+ Customer centric and technically savvy
+ Ability to type 30 -40wpm
+ Reliable transportation
**Preferred Qualifications:**
+ Restaurant supply/commercial food service experience
**Professional Skills:**
+ Superior time-management skills.
+ Ability to multi-task and stay focused on critical objectives.
+ A positive, can-do attitude is a must.
+ Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
+ Ability to write short correspondence.
+ Ability to accurately spell.
+ Ability to speak and write English in a clear, understandable manner.
+ Ability to accurately follow detailed procedures and processes.
+ Ability to work with a diverse group of people.
+ Ability to work comfortably under pressure.
+ Ability to work independently and with a group on various on-going projects simultaneously.
+ Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
+ Ability to concentrate for extended periods of time.
+ Excellent oral and written communication skills.
+ Ability to plan and organize time and projects efficiently.
+ Excellent critical thinking and problem solving skills
+ Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
+ Ability to act in an ethical, honest and professional manner at all times.
+ Desire to work independently as well as in a team environment.
+ Maintain discretion with all company information regarding customers, pricing, products, and procedures.
**Physical Demands and Working Conditions:**
+ Must be able to sit for prolonged periods of time.
+ Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
+ Must be able to look at a computer screen for prolonged periods of time and type.
+ Requires the ability to read written instructions, reports and other documentation.
+ Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ The employee frequently is required to talk or hear.
+ The noise level in the work environment is usually light to moderate
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
**Applicants must be currently authorized to work in the United States.**
#LI- EJ1
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**JOB SUMMARY**
We're looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you'll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.
**Schedule:** Monday through Friday (onsite)
**Available Shifts:**
+ 8:00 AM - 5:00 PM
+ 9:00 AM - 6:00 PM
+ 11:00 AM - 8:00 PM
**QUALIFICATIONS**
**Basic Qualifications:**
+ High school diploma or equivalent
+ At least 1+ year working in a Customer Service function or related skill
+ Customer centric and technically savvy
+ Ability to type 30 -40wpm
+ Reliable transportation
**Preferred Qualifications:**
+ Restaurant supply/commercial food service experience
**Professional Skills:**
+ Superior time-management skills.
+ Ability to multi-task and stay focused on critical objectives.
+ A positive, can-do attitude is a must.
+ Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
+ Ability to write short correspondence.
+ Ability to accurately spell.
+ Ability to speak and write English in a clear, understandable manner.
+ Ability to accurately follow detailed procedures and processes.
+ Ability to work with a diverse group of people.
+ Ability to work comfortably under pressure.
+ Ability to work independently and with a group on various on-going projects simultaneously.
+ Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
+ Ability to concentrate for extended periods of time.
+ Excellent oral and written communication skills.
+ Ability to plan and organize time and projects efficiently.
+ Excellent critical thinking and problem solving skills
+ Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
+ Ability to act in an ethical, honest and professional manner at all times.
+ Desire to work independently as well as in a team environment.
+ Maintain discretion with all company information regarding customers, pricing, products, and procedures.
**Physical Demands and Working Conditions:**
+ Must be able to sit for prolonged periods of time.
+ Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
+ Must be able to look at a computer screen for prolonged periods of time and type.
+ Requires the ability to read written instructions, reports and other documentation.
+ Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ The employee frequently is required to talk or hear.
+ The noise level in the work environment is usually light to moderate
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
**Applicants must be currently authorized to work in the United States.**
#LI- EJ1
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**JOB SUMMARY**
We're looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you'll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.
**Schedule:** Monday through Friday (onsite)
**Available Shifts:**
+ 8:00 AM - 5:00 PM
+ 9:00 AM - 6:00 PM
+ 11:00 AM - 8:00 PM
**QUALIFICATIONS**
**Basic Qualifications:**
+ High school diploma or equivalent
+ At least 1+ year working in a Customer Service function or related skill
+ Customer centric and technically savvy
+ Ability to type 30 -40wpm
+ Reliable transportation
**Preferred Qualifications:**
+ Restaurant supply/commercial food service experience
**Professional Skills:**
+ Superior time-management skills.
+ Ability to multi-task and stay focused on critical objectives.
+ A positive, can-do attitude is a must.
+ Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
+ Ability to write short correspondence.
+ Ability to accurately spell.
+ Ability to speak and write English in a clear, understandable manner.
+ Ability to accurately follow detailed procedures and processes.
+ Ability to work with a diverse group of people.
+ Ability to work comfortably under pressure.
+ Ability to work independently and with a group on various on-going projects simultaneously.
+ Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
+ Ability to concentrate for extended periods of time.
+ Excellent oral and written communication skills.
+ Ability to plan and organize time and projects efficiently.
+ Excellent critical thinking and problem solving skills
+ Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
+ Ability to act in an ethical, honest and professional manner at all times.
+ Desire to work independently as well as in a team environment.
+ Maintain discretion with all company information regarding customers, pricing, products, and procedures.
**Physical Demands and Working Conditions:**
+ Must be able to sit for prolonged periods of time.
+ Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
+ Must be able to look at a computer screen for prolonged periods of time and type.
+ Requires the ability to read written instructions, reports and other documentation.
+ Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ The employee frequently is required to talk or hear.
+ The noise level in the work environment is usually light to moderate
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
**Applicants must be currently authorized to work in the United States.**
#LI- EJ1
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**JOB SUMMARY**
We're looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you'll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.
**Schedule:** Monday through Friday (onsite)
**Available Shifts:**
+ 8:00 AM - 5:00 PM
+ 9:00 AM - 6:00 PM
+ 11:00 AM - 8:00 PM
**QUALIFICATIONS**
**Basic Qualifications:**
+ High school diploma or equivalent
+ At least 1+ year working in a Customer Service function or related skill
+ Customer centric and technically savvy
+ Ability to type 30 -40wpm
+ Reliable transportation
**Preferred Qualifications:**
+ Restaurant supply/commercial food service experience
**Professional Skills:**
+ Superior time-management skills.
+ Ability to multi-task and stay focused on critical objectives.
+ A positive, can-do attitude is a must.
+ Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
+ Ability to write short correspondence.
+ Ability to accurately spell.
+ Ability to speak and write English in a clear, understandable manner.
+ Ability to accurately follow detailed procedures and processes.
+ Ability to work with a diverse group of people.
+ Ability to work comfortably under pressure.
+ Ability to work independently and with a group on various on-going projects simultaneously.
+ Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
+ Ability to concentrate for extended periods of time.
+ Excellent oral and written communication skills.
+ Ability to plan and organize time and projects efficiently.
+ Excellent critical thinking and problem solving skills
+ Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
+ Ability to act in an ethical, honest and professional manner at all times.
+ Desire to work independently as well as in a team environment.
+ Maintain discretion with all company information regarding customers, pricing, products, and procedures.
**Physical Demands and Working Conditions:**
+ Must be able to sit for prolonged periods of time.
+ Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
+ Must be able to look at a computer screen for prolonged periods of time and type.
+ Requires the ability to read written instructions, reports and other documentation.
+ Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
+ The employee frequently is required to talk or hear.
+ The noise level in the work environment is usually light to moderate
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
**Applicants must be currently authorized to work in the United States.**
#LI- EJ1
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Job Description
This person is the bridge between customers and our delivery service. You will use our software platforms to manage customer accounts, schedule deliveries, and ensure streamlined communications between customers' needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, assisting your team members, and contributing to the company's overall growth excites you, then this is the role for you.
Communicate with customers via phone, email, online chat, and text. CEF are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful Customer Service Rep will be comfortable listening to customers' wants and needs and recommending products that exceed their expectations.
On-site Requirements: 3-4 days on-site
● Manage customer communication pre- & post-sale
● Handle incoming phone calls, chats, texts and email correspondence
● Process customer orders
● Maintain up-to-date records for each customer in Salesforce
● Schedule deliveries
● Coordinate shipments to out-of-state customers
● Manage showroom appointments & scheduling
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
● Proven customer service experience at a reputable company known for excellent service.
● High attention to detail
● Excellent written and verbal skills
● Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms
● Ability to work AM or PM shifts, Saturdays, and some holidays; will fluctuate with high season and low season.
Shift: 7/8am - 5pm (the latest they will work is 7pm)
● Possess & demonstrate excellent independent time management skills
● Ability to complete required tasks despite interruptions ● Successful completion of a background check, credit check, and drug test ● Sales experience
● Salesforce CRM experience

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.00/Hr.
**Posted Max Pay Rate** USD $4.25/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _30096_
**_Location : Address_** _3274 Peachtree Industrial Boulevard_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.00/Hr._
**Posted Max Pay Rate** _USD 24.25/Hr._
**Prioritization** _Tier 2 - Staffing Needs_

Company: Controls Inc. (“Controls” or “Company”)

Job Title: Customer Service Representative

Reports to: General Manager

Position Summary

The CSR plays an important role in interacting professionally with customers when they have questions or concerns. The right candidate will handle complaints, resolve any issues with a customer-first business mentality, process customer estimates and orders, and assist sales and field service engineers with diary appointments and customer visits, maintaining the data in the CRM system. The role is based out Controls Inc. office in Tucker (GA) and will report to the General Manager.

Key Responsibilities

• Serve as liaison and point of contact for technical support while ensuring that customer questions and enquiries are promptly addressed;
• Resolve product/service issues, troubleshooting problems and provide ongoing technical assistance to customers;
• Prepare estimates, proposals, technical documentation and follow up with prospective customers;
• Generate and send order confirmations to customers;
• Collaborate with other departments to resolve customer issues and concerns, escalating complex customer issues to the appropriate department or manager as needed;
• Continuously improve knowledge of products and services;
• Accurately document customer interactions and maintain detailed records;
• Communicate effectively with customers and keep them informed on the progress of their orders throughout the entire sales process, from inquiry through to delivery;
• Collect and analyze customer feedback;
• Develop and document knowledge into helpful content;
• Tracking customer service KPIs and metrics;
• Coordinate and schedule the field service engineers for equipment testing, installation, commissioning, calibration and repairs;
• Ensure service reports are submited by FSEs in a timely manner and submit them to Accounting to invoice;
• Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA process and maintain accurate records of all returns;
• Ensure effective co-ordination between sales, engineering, manufacturing, service dept to ensure seamless service and customer satisfaction;
• Support invoicing, AR collections, placing of purchase orders, processing supplier invoices and other finance-related tasks (AP and AR);
• Other duties as may be assigned by the company from time to time;

Experience, Skills and Education

• High school diploma or equivalent;
• Minimum of 3 years proven work experience in a similar role, ideally within the construction or testing industries;
• Ability to manage multiple tasks and prioritize workload effectively;
• Customer orientation and ability to adapt/respond to different types of characters;
• Excellent organizational skills with attention to detail, ability to meet deadlines under pressure;
• Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), ERP (NetSuite);
• Strong interpersonal and communication skills for interacting with clients, colleagues and service providers;
• Customer-focused with a positive attitude and strong problem-solving skills;

Company Background

Controls is a market leader in the construction materials testing industry. Headquartered in Milan, Italy with five international branch offices, over 100 distributors worldwide and a dedicated team of highly experienced and knowledgeable specialists, we offer the largest and most capable technical sales and support network in the industry.