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Customer Service Representative - UniFirst
Posted 2 days ago
Job Viewed
Job Description
**Location:**
Whippany, New Jersey
**Job ID**
UniFirst is seekingadedicatedCustomerServiceRepresentativeto join our team.Youwill bea key playerin deliveringoutstanding customer serviceas aliaison between customersand the company.At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off! We have an immediate opening and provideonthejobtraining.
**What** **you'll** **be doing:**
+ Assistcustomersbyanswering questions related to accounts, procedures, and servicesby telephone or email.
+ Provideexcellent customer service to both customers and UniFirstpersonnel.
+ Perform accounts receivable duties:calling on outstanding accounts,processing credits and exchanges,and resolving accountconflictsthrough UniFirst's escalation process.
+ Partner andprovideadministrative support to UniFirst's Sales Department.
+ Perform basic data entryand other administrativeduties.
**Qualifications**
**What we're looking for:**
+ 2 years of Customer Service experience in an administrative setting is preferred.
+ Prior Accounts Receivable experience is highly encouraged.
+ High School diploma or GED equivalent is recommended.
+ Verbal & written communication skills: professional telephone and email etiquette.
+ Essential skills: active listener, responsive, and personable.
+ Computer skills: proficient knowledge of Microsoft Office products (i.e.Outlook, Excel, Word, TEAMS,etc)
+ Time management and organizational skills with attention to detail.
+ A collaborative, team-player capable of working independently.
+ Problem solver in a dynamic environment.
+ Comfortable performing basic mathematical skills (i.e.adding, subtracting, multiplying, dividing, etc.)
+ Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
**What's in it for you?**
**Training** **:** We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program - Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
**Career Mobility:** We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
**Community Culture:** Our unique community culture is what makes UniFirst an organization that stands out from the rest.
**Diversity:** At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
**Pay & Benefits:**
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
**About UniFirst**
The fabric of UniFirst is woven from itsvery uniquefamily culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a2 billion-dollarorganization.
The estimated hourly pay for this position ranges from $20.67 to $27.51 per hour. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may apply depending on the location where the position is filled. There is no application deadline for this role; recruitment will remain open until the position is filled.
UniFirst is an international leader in the$18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an80-year oldcompany focused on annual growth, there's never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (tel: ) to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
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Bilingual Customer Service Specialist (Spanish)
Posted today
Job Viewed
Job Description
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible
Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional
benefits include a generous time away from work package, including personal leave, paid parental leave,
medical leave, vacation, and holidays.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
The individual selected for this role will be expected to work at Store # , located at: 1440 Forest Ave Staten Island, NY 10302
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you. let's Create Your Possible
What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page:
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
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Customer Service Representative - Utility
Posted 4 days ago
Job Viewed
Job Description
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
\#LI-AV1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._
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Customer Service Representative - # 26-14841
Posted 3 days ago
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Job Description
Whippany, NJ
Contract
**Duration: 6 months contract, Full-Time**
**Job Description:**
We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience.
Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from you.
**Responsibilities:**
+ Assist patients, healthcare providers, and pharmacies through phone and online interactions.
+ Guide patients through program enrollment and eligibility requirements.
+ Answer questions related to prescription assistance programs and medication access.
+ Provide empathetic support and help resolve issues efficiently.
+ Document interactions accurately and maintain patient records.
+ Collaborate with internal teams to ensure a seamless patient experience.
+ Support administrative tasks as needed.
**Experience:**
+ Strong communication and active listening skills.
+ A passion for helping people and delivering exceptional customer service.
+ Empathy, patience, and emotional intelligence.
+ Problem-solving and critical-thinking abilities.
+ Ability to adapt in a fast-paced environment.
+ Comfortable using computers and learning new software.
**Skills:**
+ Effective Communication
+ Attention to Detail
+ Problem Solving
+ Customer service
+ MS Excel
+ MS Word
+ Outlook
**Education:**
+ High School or GED required
**Note:**
+ Employment Type: W-2
+ Shift Hours: 9:00 am to 5:30 pm ET
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
**AI Statement:** By applying, you acknowledge that AI-assisted tools may be used during hiring.
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Customer Service Representative - # 26-14834
Posted 3 days ago
Job Viewed
Job Description
Whippany, NJ
Contract
***Duration: 6 months contract, Full-Time**
*** Employment Type: W-2**
**Job Description:**
**Shift Hours: 8:30 am to 5:00 pm ET**
We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience.
Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from you.
**Responsibilities:**
+ Assist patients, healthcare providers, and pharmacies through phone and online interactions.
+ Guide patients through program enrollment and eligibility requirements.
+ Answer questions related to prescription assistance programs and medication access.
+ Provide empathetic support and help resolve issues efficiently.
+ Document interactions accurately and maintain patient records.
+ Collaborate with internal teams to ensure a seamless patient experience.
+ Support administrative tasks as needed.
**Experience:**
+ Strong communication and active listening skills.
+ A passion for helping people and delivering exceptional customer service.
+ Empathy, patience, and emotional intelligence.
+ Problem-solving and critical-thinking abilities.
+ Ability to adapt in a fast-paced environment.
+ Comfortable using computers and learning new software.
**Skills:**
+ Effective Communication
+ Attention to Detail
+ Problem Solving
+ Customer service
+ MS Excel
+ MS Word
+ Outlook
**Education:**
High School or GED required
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
**AI Statement:** By applying, you acknowledge that AI-assisted tools may be used during hiring.
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Customer Service Representative - # 26-14809
Posted 3 days ago
Job Viewed
Job Description
Whippany, NJ
Contract
**Duration: 6 months contract, Full-Time**
**Employment Type: W-2**
**Job Description:**
**Shift Hours: 8 AM TO 4:30 PM ET**
We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience.
Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from you.
**Responsibilities:**
+ Assist patients, healthcare providers, and pharmacies through phone and online interactions.
+ Guide patients through program enrollment and eligibility requirements.
+ Answer questions related to prescription assistance programs and medication access.
+ Provide empathetic support and help resolve issues efficiently.
+ Document interactions accurately and maintain patient records.
+ Collaborate with internal teams to ensure a seamless patient experience.
+ Support administrative tasks as needed.
**Experience:**
+ Strong communication and active listening skills.
+ A passion for helping people and delivering exceptional customer service.
+ Empathy, patience, and emotional intelligence.
+ Problem-solving and critical-thinking abilities.
+ Ability to adapt in a fast-paced environment.
+ Comfortable using computers and learning new software.
**Skills:**
+ Effective Communication
+ Attention to Detail
+ Problem Solving
+ Customer service
+ MS Excel
+ MS Word
+ Outlook
**Education:**
+ High School or GED required
**Note:**
+ Employment Type: W-2
+ Shift Hours: 8 AM TO 4:30 PM ET
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
**AI Statement:** By applying, you acknowledge that AI-assisted tools may be used during hiring.
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Customer Service Associate - Weekend Availability
Posted 4 days ago
Job Viewed
Job Description
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
+ Team player
+ Excellent communicator
+ Happy, Courteous and Enthusiastic
+ Hard working and attentive
+ Responsible and dependable
+ Authentic and genuine
+ Takes pride in doing a good job
**Benefits available for hourly Crew:**
+ Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
+ OnePass Gym Membership Program
+ 401(k) With Safe Harbor Employer Match (age 21 & older)
+ Access to financial advisors for budget and retirement planning
+ Crewmember Assistance Program
+ Education assistance
+ Pet Insurance
Perks & Rewards for hourly Crew:
+ Paid Time Off*
+ Closed for all major holidays**
+ Early closure for company events
+ Casual Work Attire
+ Flexible Scheduling
+ Perkspot Employee Discount Program
+ Additional $1 per hour after 10pm**
_*Must satisfy hours requirement per year_
_**Locations may vary_
**ESSENTIAL FUNCTIONS OF THE POSITION** :
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Lift and carry, push or pull heavy objects up to 50 pounds
+ Kneel, bend, twist or stoop
+ Ascend or descend stairs
+ Reach and grasp objects (including above head and below waistline)
+ Excellent verbal and written communication
+ Ability to show up to scheduled shifts on time
+ Cleaning tables, floors and other areas of the Restaurant
+ Taking orders from Customers and processing payments efficiently
+ Follow proper safety procedures when handling and/or preparing food
+ Ability to multitask
**ADDITIONAL REQUIREMENTS** :
+ Must be 18 years of age or older
+ Provide all Customers with quick and friendly service
+ Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
+ Work under pressure and at a fast pace
+ Align with Raising Cane's culture by balancing Working Hard and Having Fun
+ Take initiative
+ Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
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Window Clerk/Customer Service - No Experience Required
Posted 1 day ago
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Job Description
Role Overview
USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role.
Position Details
Vacancies : Numerous openings nationwide
Starting Pay Rate : $23.47 - $38.62 per hour
Average Annual Compensation : Up to $72,400 with benefits
Perks and Benefits
Paid Time Off : Includes holidays and leave
Health and Life Insurance : Comprehensive coverage
Retirement Savings : Access to USPS retirement plans
Career Growth : Advancement opportunities based on performance
Key Responsibilities
Mail Distribution : Sort and organize mail for distribution
Customer Support : Assist with inquiries about postal services
Clerical Tasks : Maintain accurate records and documentation
Disclaimer
This is not a job offer from the United States Postal Service (USPS). This post promotes a third-party resource that helps applicants prepare for USPS job applications. USPS does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.
How Our Program Helps
Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee of , you will gain access to tools, resources, and unlimited practice assessments.
An exclusive, step-by-step guide to the USPS hiring process
Simulated practice exams with detailed answer explanations
A webinar covering interview tips to help you succeed
A job finder tool to locate USPS roles within CA or within a 25-mile radius
Personalized support via email and chat
Apply for USPS Jobs in CA with Confidence
Do not wait to begin your USPS career as a PSE Sales & Services/Distribution Associate. Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in CA today.
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Customer Service Representative - CT
Posted 5 days ago
Job Viewed
Job Description
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
**Primary Objective**
To engage with customers through multiple interaction types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.
**Primary Function and Scope**
+ Provide exceptional customer service through phone, email, and in-person interactions.
+ Build and nurture strong customer relationships.
+ Assist customers in selecting the appropriate products for their needs.
+ Retrieve and bring product samples to customers in the showroom
+ Accurately maintain customer contact information and transaction records.
+ Follow up with customers on quotes, inquiries, and sales opportunities.
+ Process sales transactions, payments, and generate sales orders.
+ Create shipping orders and packing lists.
+ Answer inbound sales calls and proactively make outbound calls.
+ Maintain and create marketing materials.
+ Collaborate with the Sales Representative.
+ Stay informed about company products and services.
+ Perform additional duties as required.
**Experience and Knowledge Required**
+ High School Diploma or GED equivalency required.
+ 1 or more years of customer service experience.
+ Focus on customer account management is preferred
**Competencies**
+ Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
+ Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ Ability to demonstrate strong organizational and problem-solving skills required.
+ Goal-oriented with a focus on delivering excellent customer service.
+ Ability to demonstrate strong interpersonal relationship-building skills.
+ Proficient with PCs and navigating a multi-window environment.
+ Intermediate skills in MS Outlook, Word, and Excel.
+ Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
**Other Pertinent Job Information**
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 93821
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Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Job Description
The Customer Relations Coordinator provides timely, professional, and friendly support to customers by handling high volumes of incoming calls, managing order and shipping inquiries, and coordinating with internal departments to ensure accurate and efficient delivery of products and services. This role requires strong communication, organizational, and problem-solving skills in a fast-paced environment, as well as the ability to use automated systems and office software to maintain accurate customer records and support business objectives.
Responsibilities
+ Answer all incoming phone calls in an expeditious manner
+ Answer a daily average quota of customer phone calls; minimize abandoned phone calls
+ Provide a pleasant and friendly atmosphere for customers to conduct business
+ Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
+ Coordinate interdepartmental correspondence relating to timely delivery of spares
+ Record customer request for quote, convert to sales order when required
+ Research IPCs to problem solve in AOG situations
+ Responsible for follow-up to customers on shipping information
+ Manage client base with Siebel updating customer transactions/issues into the Siebel database
+ Report processing as required
+ Assist customers in obtaining information on services from other DFJ departments/DFJ vendors
+ Perform off-hour telephone coverage as needed
+ Administrative work as assigned by management team
+ Other duties assigned by management to meet business objectives
Essential Skills
+ Minimum of one (1) year of customer service experience in a fast-paced environment.
+ SAP experience - MUST HAVE
+ Experience working in customer service or customer support roles, handling high call volumes and multiple priorities.
+ Familiarity with automated order entry systems and related customer databases.
+ Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
+ Strong data entry skills with attention to detail and accuracy.
+ Ability to communicate effectively with internal and external customers in a professional manner.
+ Excellent written and verbal communication skills.
+ Excellent listening skills, with the ability to understand and address customer needs clearly and efficiently.
+ Exceptional organizational and follow-up skills, including the ability to track and manage multiple customer requests.
+ Ability to work effectively as part of a team, collaborating with colleagues and other departments.
+ Ability to work rotating shifts as required to support business needs.
+ Experience working in a high-paced environment, maintaining composure and service quality under pressure.
Additional Skills & Qualifications
+ High school diploma or GED.
+ Familiarity with aviation environments or aviation-related customer service is beneficial.
+ Experience with customer service in a technical or parts-related setting is an advantage.
Work Environment
This role operates in a fast-paced, customer-focused environment that combines on-site and remote work. The schedule typically includes four days on-site and one day remote each week, with flexibility to choose the remote day, and requires rotating shifts to support customer needs. The position involves frequent use of telephones, computers, automated order entry systems, SAP, and Microsoft Office tools to manage customer interactions, orders, and reporting. Team members collaborate closely with various internal departments and external vendors to ensure timely delivery of parts and services. The work culture emphasizes professionalism, teamwork, and continuous improvement, and offers a comprehensive benefits package that includes bi-weekly compensation, a 401(k) plan with a 100% match up to 6%, a 5% profit sharing plan, full medical, dental, and vision benefits, vacation accrual, nine paid holidays, factory familiarization training, tuition reimbursement, opportunities to obtain a pilot license, and clear paths for advancement into leadership positions.
This position is moving extremely fast as this is an urgent need for the client.
Job Type & Location
This is a Permanent position based out of Little Ferry, NJ.
Pay and Benefits
The pay range for this position is $ - $ /yr.
Bi-Weekly Compensation 401k - 100% Match, Up to 6% 5% Profit Sharing Plan Full Benefits - Medical, Dental, Vision Vacation Accrual & Holiday Pay (9-Paid Holidays) Factor Familiarization Training & Tuition Reimbursement Opportunity to Obtain a Pilot License Opportunity for Advancement into Leadership Positions
Workplace Type
This is a fully onsite position in Little Ferry,NJ.
Application Deadline
This position is anticipated to close on Jul 27, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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