116 Customer Service jobs in London
Customer Service Representative
Posted today
Job Viewed
Job Description
Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world's leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.
As the Customer Service Representative, you act as a resource to customers. Coordinate with other internal departments to resolve issues and follow through with the client until completion. Use discretion/decision-making authority as needed to resolve customer issues.
You will contribute by:
- Recommend replacement products or services based on customer requirements.
- Provide alternative product options for discontinued product.
- Process and manage requests to change or cancel the customer order.
- Order coordination/management.
- Provide basic - intermediate technical support.
- Manage large amounts of calls, emails, and direct messages daily.
- Build sustainable relationships through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet individual/team goals consistently.
- Keep records of customer interactions and ensure the proper proactive follow-ups occur.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Code all calls accurately.
- Answer questions about warranties, terms of sale, and shipping information.
- Coordinate customer issues acting as the liaison with Rittal internal teams.
- Identify and assess customers' needs to achieve satisfaction.
- Proactively communicate with the sales team and distributors about customer concerns or issues.
- Utilize computer technology to manage daily tasks.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Thinks outside the box to resolve customer issues and create a solution.
- Follow the Tangro process accurately.
- Being able to effectively distinguish Service and Technical support issues and assisting the customer by getting them to the correct department.
- Basic product knowledge.
- Basic Microsoft skills.
- Provide tracking information for USA shipments and Germany shipments.
- Follow the proper procedures to generate airfreight quotes.
- Expedite for parts that are being assembled in our modification centers.
- Use the quoting tool on carriers' websites to give accurate parcel/freight quotes.
- Utilize SAP to create quotations for customers accurately.
- Using the Rittal Resource center to manage customer accounts, add users and companies.
What we are looking for is:
- Excellent communication skills both verbal and written.
- Strong listening, analytical and problem-solving skills.
- Effectively handle stressful calls in a professional manner.
- Listens and follows direction.
- Knows and follows office etiquette.
- Reflects corporate values and culture.
- Able to meet deadlines with the highest degree of accuracy.
- Detail-oriented and capable of prioritizing multiple tasks.
- Able to work well in a group environment as well as independently.
- Able to foresee problems and demonstrate proactive solutions.
- Demonstrates courteous and professional behavior.
- On time and dependable.
- Must have the ability to meet the call metric standards.
- Takes initiative to identify a potential problem, while educating to avoid in the future.
- Willing to stay late or come in early when needed.
- Friendly and cooperative attitude.
- Demonstrates the ability to recognize important situations.
- Participate in training to gain advance knowledge of products, and customer relationship skills.
- Participates in Trade Shows and Customer Visits.
- Other duties, responsibilities, or projects as assigned or required by Manager.
What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment, so that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at .
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
Customer Service Representative
Posted today
Job Viewed
Job Description
Minimal weekday hours required (join for weekends only!)
Generous Team Member discount
$400 bonus for every referral hired with NO LIMIT
Competitive hourly pay rates & team bonus
Get Paid Early!
Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happenapply today!
Customer Service RepresentativeThe Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all customer questions providing product and service information.
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
- Assist with all sales promotions and visual updates.
- Other duties as assigned.
Physical Demands:
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials:
- High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $13-15/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Dublin, Ohio. In this long-term contract position, you will play a crucial role in ensuring exceptional customer care and efficient data management. This role requires strong communication skills, attention to detail, and a commitment to providing outstanding service.
Responsibilities:
- Respond to inbound and outbound customer inquiries promptly and professionally.
- Provide exceptional support to clients by addressing their needs and resolving issues efficiently.
- Perform accurate data entry tasks to maintain and update customer records.
- Assist with daily administrative responsibilities to support team operations.
- Manage order processing and ensure timely completion of transactions.
- Collaborate with team members to improve customer service processes and outcomes.
- Handle call center interactions with professionalism and adherence to company protocols.
- Track and report customer service metrics to ensure continuous improvement.
- Maintain a thorough understanding of company policies and industry standards.
Requirements
- Proven experience in customer service, preferably within a customer service environment.
- Proficiency in managing inbound and outbound calls.
- Strong data entry skills with high accuracy and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to multitask and prioritize responsibilities effectively.
- Familiarity with order processing systems and customer management tools.
- Commitment to providing outstanding client care.
- Problem-solving skills and a proactive approach to customer interactions.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted today
Job Viewed
Job Description
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT *
- Competitive hourly pay rates & team bonus
- Get Paid Early!
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all customer questions providing product and service information.
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
- Assist with all sales promotions and visual updates.
- Other duties as assigned.
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
- High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Customer Service Representative Lead
Posted today
Job Viewed
Job Description
Ryder System, Inc. - JobID: R (Customer Service Representative) As a Customer Service Rep at Ryder System, Inc., you'll: Assist customers who are experiencing a vehicle breakdown; Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates; Effectively handle all incoming calls and follow up calls; Process customer service requests.Hiring Immediately >>
Customer Service Representative I
Posted today
Job Viewed
Job Description
We are immediately hiring a Customer Service Representative I in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year.
- Up to 12 weeks paid maternity leave.
Summary: The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions. Essential Functions
- Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers' expectations. Execute customer communication protocol
- Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
- Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
- Workflow management: enhance productivity through effective scheduling and planning
- Generate purchase/repair orders and maintenance of files
- Parts management: contribute to cost containment through inventory planning and warranty
Additional Responsibilities:
- Ensures compliance with all company, local, state, federal and other regulatory agencies policies
- Performs other duties as assigned
Skills and Abilities:
- Strong verbal and written communication skills
- Ability to get both verbal and written communication across that has the desired effect
- Goal oriented, drive for results, assertive, and deal well with ambiguity
- Possesses a high degree of initiative
- Must have high level of energy and be a self-motivated and self-directed person
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Ability to focus on multiple projects and activities simultaneously
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
Qualifications:
- H.S. diploma/GED required
- One (1) year or more in sales and/or customer service required.
DOT Regulated: No
Apply Here With Ryder Today: We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!
Job Category: Customer Service
Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type: Hourly
Minimum Pay Range: 22.00
Maximum Pay Range: 22.00
Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants: Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.
What You Do
- Treat every guest like they are the most important person in the store
- Greet all guests with a smile and a genuine thank you when they leave
- Take pride in the store's appearance by following our "True North Ready" standards
- Promote our great deals and specials to each guest
- Live the "Because We Care" motto by always selling age restricted items responsibly
- Ensure the store is fully stocked and help guests find what they need
- Provide our guests with a "Fast, Friendly, Clean" experience each time they visit
What You Need
- Positive and enthusiastic attitude
- Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
- Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
- Ability to count products and make change, as well as read and write English clearly
- Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
- Multitask and balance duties while always making guests the number one priority
What We Provide
- Flexible shifts and a variety of schedules
- PAID Training programs to ensure you are successful and have what you need to be a star
- Advancement opportunities
- Ongoing training and development
- A challenging and exciting work environment where guest service is #1
- 401K with Company match *
- Paid vacation*
- Limited Medical and Dental plan available upon hire *
- Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*
- *Eligibility requirements must be met
All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense. True North considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.
Our Core Values
- Operate with the highest level of integrity by being honest and fair.
- Incorporate excellence in all that we do.
- Embrace diversity by respecting the rights and dignity of all people.
- Provide for the health and safety of our guests, team and environment.
- Reinvest in the communities we serve.
- Recognize that profitability is essential to our future success.
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CASHIER / CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.
What You Do
- Treat every guest like they are the most important person in the store
- Greet all guests with a smile and a genuine thank you when they leave
- Take pride in the store's appearance by following our "True North Ready" standards
- Promote our great deals and specials to each guest
- Live the "Because We Care" motto by always selling age restricted items responsibly
- Ensure the store is fully stocked and help guests find what they need
- Provide our guests with a "Fast, Friendly, Clean" experience each time they visit
What You Need
- Positive and enthusiastic attitude
- Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
- Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
- Ability to count products and make change, as well as read and write English clearly
- Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
- Multitask and balance duties while always making guests the number one priority
What We Provide
- Flexible shifts and a variety of schedules
- PAID Training programs to ensure you are successful and have what you need to be a star
- Advancement opportunities
- Ongoing training and development
- A challenging and exciting work environment where guest service is #1
- 401K with Company match *
- Paid vacation*
- Limited Medical and Dental plan available upon hire *
- Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*
- *Eligibility requirements must be met
All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense.
True North considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.
Our Core Values
Operate with the highest level of integrity by being honest and fair.
Incorporate excellence in all that we do.
Embrace diversity by respecting the rights and dignity of all people.
Provide for the health and safety of our guests, team and environment.
Reinvest in the communities we serve.
Recognize that profitability is essential to our future success.
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.
What you do
- Treat every guest like they are the most important person in the store
- Greet all guests with a smile and a genuine thank you when they leave
- Take pride in the store's appearance by following our "True North Ready" standards
- Promote our great deals and specials to each guest
- Live the "Because We Care" motto by always selling age restricted items responsibly
- Ensure the store is fully stocked and help guests find what they need
- Provide our guests with a "Fast, Friendly, Clean" experience each time they visit
What you need
- Positive and enthusiastic attitude
- Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
- Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
- Ability to count products and make change, as well as read and write English clearly
- Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
- Multitask and balance duties while always making guests the number one priority
What we provide
- Flexible shifts and a variety of schedules
- PAID Training programs to ensure you are successful and have what you need to be a star
- Advancement opportunities
- Ongoing training and development
- A challenging and exciting work environment where guest service is #1
- 401K with Company match *
- Paid vacation*
- Limited Medical and Dental plan available upon hire *
- Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*
- *Eligibility requirements must be met
All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense.
True North considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.
Our Core Values
- Operate with the highest level of integrity by being honest and fair.
- Incorporate excellence in all that we do.
- Embrace diversity by respecting the rights and dignity of all people.
- Provide for the health and safety of our guests, team and environment.
- Reinvest in the communities we serve.
- Recognize that profitability is essential to our future success.
Customer Service Representative Lead
Posted 16 days ago
Job Viewed
Job Description
**Job Description** :
**We are immediately hiring a** **Customer Service Representative** **to join our Ryder** **Etna, OH** **Team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.**
+ Salary: $22/hr
+ Location: Etna, OH
+ Experience in a fast paced office environment and comfortable generating reports in Excel
+ Schedule: 1st shift 7am to 3:30PM
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
+ Medical, Dental, Vision Benefits start at 30 Days
+ 401 (K) Savings Plan with a company match
+ Discounted employee stock purchase options
+ Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
+ All major holidays paid and Paid time off within your first year
+ Up to 12 weeks paid maternity leave
**If you would like to learn more about this role and similar positions check out the link below:**
supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.
**Essential Functions**
+ Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
+ Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.
+ Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
+ Assist with training employees in processes when necessary.
+ Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
+ Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Demonstrates excellent judgment and decision making skills
+ Ability to effectively solve problems and challenges that satisfy customers
+ Strong verbal and written communication skills
+ Excellent organizational skills
**Qualifications**
+ H.S. diploma/GED required
+ Three (3) years or more customer service experience within a warehouse required
+ Three (3) years or more experience as a supervisor or lead required
**Travel:** None
**DOT Regulated:** None
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
#LI-MF #FB
**Job Category:** Customer Service
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Hourly
Minimum Pay Range:
22.00
Maximum Pay Range:
22.00
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd