Customer Service Manager

37803 Maryville, Tennessee Promat by Etex

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Job Description

Job Title: Customer Service Manager

Department: Customer Service / Sales

Reports To: General Manager

Location: Promat USA – Maryville, TN, on-site initially, hybrid flexibility in the future

FLSA Status: Full-time, Exempt, Salary


What’s in it for you?

--Competitive salary with annual salary review and bonus.

-FULLY paid top tier medical, dental, & vision benefits for you and your family.

-Outstanding paid time off policy.

-Flexible work arrangement

-Student Loan Assistance, up to $5,000 annually as eligible.

-Learning and Development Opportunities including Tuition Reimbursement.

-Highly engaged culture, stable workforce, within a strong, growing global company

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow and lead? Join us as a Customer Service Manager where you can work on site and remote from the Maryville, Tennessee area.


The mission of the role is to serve as both a player and coach: directly supporting customers while also leading and developing the Customer Service team. This role is central to Promat’s growth strategy, ensuring customers receive exceptional support while driving improvements in efficiency, best practices, and systems that scale with the business. The Manager partners cross-functionally with Sales, Operations, Finance, and Manufacturing to build a customer-centric culture, improve service quality, and deliver on growth and efficiency goals.


What you’ll do…


Customer Engagement (Player):

  • Serve as direct point of contact for key customers, handling escalated inquiries and ensuring resolution of issues.
  • Support day-to-day order management, quotes, and customer communications when needed to meet service levels.
  • Partner with Sales to understand customer needs and anticipate opportunities for value-added support.


Team Leadership (Coach):

  • Lead, coach, and develop a team of Customer Service Representatives to deliver a superior customer experience.
  • Set and manage Key Performance Indicators (KPIs) for service, accuracy, responsiveness, and efficiency.
  • Foster a culture of accountability, collaboration, and continuous improvement within the team.
  • Conduct regular team meetings to align goals, share best practices, and build engagement.


Process & Efficiency Improvement:

  • Drive adoption of best practices, standard operating procedures, and ISO standards to ensure consistency and efficiency.
  • Identify and implement workflow improvements, automation opportunities, and system enhancements (CRM, ERP, order management).
  • Partner with Operations and Finance to improve order accuracy, reduce errors, and streamline handoffs.


Growth Enablement:

  • Develop customer service strategies that scale with Promat’s growth, aligning with the company’s goal of significant sales expansion.
  • Collaborate with Sales and Marketing to support new product launches, customer onboarding, and proactive service initiatives.
  • Track and report progress against KPIs and customer feedback, using data to guide improvements.
  • Contribute to forecasting and planning by providing customer service insights.


What you’ll bring…


Required:

  • Bachelor’s Degree in Business, Operations, or related field (Associate’s Degree with significant experience will be considered).
  • 5+ years of progressive customer service or inside sales experience, including 2+ years in a supervisory or managerial role.
  • Proven ability to balance direct customer engagement with team leadership responsibilities.
  • Strong analytical and problem-solving skills; able to translate customer and process data into action.
  • Excellent communication, negotiation, and conflict resolution skills.


Preferred:

  • Experience in a manufacturing or industrial products environment.
  • SAP experience strongly preferred, SD module specifically.
  • Prior experience implementing efficiency improvements, process automation, or customer service systems.
  • Familiarity with CRM and ERP platforms (Salesforce, SAP, or similar).
  • Bilingual Spanish
  • Ability to travel occasionally (<10%).


Competencies:

  • Customer Focus
  • Builds Effective Teams
  • Drives Results
  • Develops Talent
  • Communicates Effectively
  • Continuous Improvement Mindset
  • Strategic Thinking
  • Leadership Presence


Relationships:

  • Works closely with Sales, Marketing, Finance, Manufacturing, and Logistics teams.


Why join us?

  • We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
  • Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
  • Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
  • We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
  • Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
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Customer Service Representatives

37771 Lenoir City, Tennessee Pizza Hut

Posted today

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Job Description

Customer Service Representatives

300 Market Drive Suite 101, Lenoir City, TN

What's on the menu:

  • Daily Pay!
  • Opportunity to advance quickly - we will train you!
  • Food Discounts
  • Flexible Hours
  • Discount Program: vast array of discounts, including cell phone service, movie tickets, auto insurance, roadside assistance, tire and auto repair, new cars, travel and so many more. Apply Today!

At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available.

What are we looking for?

  • You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you should be comfortable talking to strangers.
  • You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
  • You're at least 16 years old (18 if you want to be a driver.)
  • If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!
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Customer Service Associate

37803 Maryville, Tennessee Walgreens

Posted 2 days ago

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Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 2409 US HIGHWAY 411 S,MARYVILLE,TN,37801
**Full District Office Address:** 2409 US HIGHWAY 411 S,MARYVILLE,TN, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 11699-MARYVILLE TN
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
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Customer Service/Sales

37803 Maryville, Tennessee Home Depot

Posted 8 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Customer Service/Sales

37772 Lenoir City, Tennessee Home Depot

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
View Now

Customer Service Associate

37803 Maryville, Tennessee Walgreens

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Overnight
**Job Function:** Retail
**Full Store Address:** 220 FOOTHILLS MALL DR,MARYVILLE,TN,37801
**Full District Office Address:** 220 FOOTHILLS MALL DR,MARYVILLE,TN, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 06993-MARYVILLE TN
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
View Now
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