18 Customer Service jobs in Louisville

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.

The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

• Class Start Date: October 28th, 2025

• Location: Onsite - Jeffersonville, IN

• Work Hours: 8:00 AM - 4:30 PM, Mon-Fri

• Base rate $18.00/hr.

• Quarterly Bonus opportunity

• 401K with company match

• Paid time off and paid holidays

• Medical, Dental and Vision benefits

• Employee Assistance Program (EAP)

• Employee Wellness and Discount Programs

• Career development and promotional opportunities

Essential Duties and Responsibilities:

- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.

- Validate and calculate income, assess eligibility, and manage case referrals.

- Engage regularly with program participants on a daily basis.

- Potentially educate clients on fundamental program services and eligibility prerequisites.

- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.

- Fulfill additional responsibilities as delegated by Management.

- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.

- Apply State and/or federal eligibility rules for applicant/recipient information assessment.

- Verifies applicant/recipient data through system interfaces.

- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.

- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.

- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.

- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.

- Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant.

- Processes cases and takes necessary action on missing information promptly.

- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.

- Identify and escalate risks to management.

- Attends all meetings and completes all trainings to stay informed on project/position updates.

- Fulfill all performance requirements associated with eligibility processes.

- Perform additional duties as assigned by management

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Proven customer support or Client Service Representative experience strongly preferred.
- Ability to handle complex service inquiries via telephone.

- Strong critical thinking and problem-solving skills.

- Moderate difficulty assignments requiring judgment and issue resolution.

- Understanding of work implications and ability to recommend solutions.

- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.

- Positive relationship-building with customers and state eligibility consultants.

- Attention to detail; excellent organizational, verbal, and written communication skills.

- Comfortable in a fast-paced, deadline-oriented environment.

- Capable of executing many complex tasks simultaneously.

- Team player with the ability to work independently.

- Ability to remain stationary for an extended period.

Preferred Qualifications:

- Some college or a college degree.

- 2+ years of relevant professional experience.

#INEligibility #INCallCenterOps #INCSR #LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

18.00

Maximum Salary

18.00

• • BE A TEAM PLAYER - Associates are expected to be supportive and work together.
  • BE CARING - How do I treat others with courtesy, dignity, and respect?
  • BE VALUE OBSESSED - Live the "good stuff cheap" mindset.
  • BE COMMITTED - Operate with grit, passion, tenacity, and action.
  • BE GROWING - How do we get better every day?
  • BE REAL - Associates should be honest, transparent, genuine, trustworthy, and sincere.

• • Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
  • 401K, generous company match with immediate vesting.
  • Strong career growth & talent development culture.
  • 20% associate discount on all Ollie's purchases.
  • Vast array of voluntary benefits.

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure that all product at the front end is merchandised per the visual merchandise standards.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that front end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities and/or duties as assigned.

• Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner

• • BE A TEAM PLAYER - Associates are expected to be supportive and work together.
  • BE CARING - How do I treat others with courtesy, dignity, and respect?
  • BE VALUE OBSESSED - Live the "good stuff cheap" mindset.
  • BE COMMITTED - Operate with grit, passion, tenacity, and action.
  • BE GROWING - How do we get better every day?
  • BE REAL - Associates should be honest, transparent, genuine, trustworthy, and sincere.

• • Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
  • 401K, generous company match with immediate vesting.
  • Strong career growth & talent development culture.
  • 20% associate discount on all Ollie's purchases.
  • Vast array of voluntary benefits.

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure that all product at the front end is merchandised per the visual merchandise standards.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that front end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities and/or duties as assigned.

• Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, including evenings and weekends.
• Occasional use of ladders is required.