237 Customer Service jobs in Ludlow

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Location:  9960 Alliance Road, Cincinnati, OH 45242

Title: Customer Service Rep

Shift:  M-F, 8 am - 5 pm

Pay : $30,750 - $1,250

This position is an extension of the sales team and has responsibility for supporting an assigned Customer account base.  He/She will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.  The Customer Service Representative will lead various projects completing them timely. The Customer Service Representative will work closely with Sales, Operations and Finance as well as outside vendors and other U.S. Corrugated personnel, to ensure that Customer and production needs and requirements are achieved.

Responsibilities:

Customer Service

• Demonstrate a commitment to Safety and perform job duties in accordance with company Safety policies and procedures.
• Liaise between Customer and facility by assisting Customers, production, design, shipping and account managers on a daily basis by various means.
• Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to Customer expectations.  
• Process orders and new items received from Customers and sales using various technology applications.
• Enter information into estimating system or request product quotes, as applicable, to provide costing to management for analysis and pricing.
• Provide formal quotes to sales and Customer.
• Track orders, initiating changes and expediting per Customer or sales requests. Communicate same to sales, management and Customer.
• Coordinate the necessary delivery schedules with scheduling and the shipping department communicating same with sales, management and the Customer.
• Manage and track Customer warehouse product to ensure availability and min/max levels while managing overruns and underruns.  Analyze monthly usages and re-stocking per Customer.
• Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up required.
• Address Customer complaints and questions seeking aid from sales and management as necessary.
• Follow established processes and procedures to ensure accuracy of work.
• Maintain Customer files. 
• Generate various reports and distribute accordingly.

Financial

• Maintain proper checks and balances for optimum cost benefits relative to margin and Customer pricing.
• Understand cost information and identify opportunities for cost containment and margin improvement.
• Ensure accurate product pricing for invoicing.
• Coordinate accounting credits.
• Foster a lean culture to drive continuous improvement, cost control and waste reduction in all facets of our operation.

Travel Requirements:

• Occasional visits to Customers and /or other U.S. Corrugated plants.  
• Must be willing to travel overnight by various means.   
• Ability to work additional hours on an occasional basis, including Saturday.  Valid driver’s license required.

Requirements:

• High School Diploma or equivalent. 
• Minimum of 2+ years customer relation experience. 
• Excellent Customer Service, Computer, and Administrative skills.
• Excellent Verbal and Communication Skills.
• Knowledge of manufacturing process.
• Analyze and solve problems.
• Build relationships.
• Good organizational skills.
• Preferred - two-year degree or four-year degree.
• Preferred - Knowledge of corrugated manufacturing.

The pay range for this position is $30,750 - $51,2 0 depending on your role, level and location. The benefits for this role may include short-term bonus incentives, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number or programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identif Customer Service, Service Advisor, Advisor, Operations, Sales, Banking, Retail

Geared for the Driven

At Miami Oil Company, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, weve stepped up extra safety measures in line with CDC guidance. Its our goal to not only serve but to earn the trust of our communities and have each others backs.

Whether youre looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, youll find it all at VIOC. With an award-winning training program and fair and honest values, were here to help you reach every milestone.

What youll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

How youll succeed

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Company provided uniforms and tools
• We promote from within - a commitment we are passionate about
• No late evenings
• Paid time off and holidays*

*Terms and conditions apply, and benefits may differ depending on location

Miami Oil Company is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

• Deliver a positive first impression to each guest with a warm, friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You can occasionally lift up to 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

• Competitive pay & flexible work schedule
• On-the-job training
• Company provided uniforms and tools
• We promote from within - a commitment we are passionate about
• No late evenings
• Paid time off and holidays*