334 Customer Service jobs in Manchester
Customer Service Representative
Posted 11 days ago
Job Viewed
Job Description
As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.
FRAUD MONITORING & ORDER REVIEW
Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.
· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.
· Escalate suspicious cases and document rationale and findings.
· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.
FRONT DESK SUPPORT
· Monitor all visitor traffic through the facility's main entrance; verify identification, sign in guests, and escort them as required.
· Receive, sort, and distribute incoming mail and packages.
· Assist in managing and relocating packages received at the front desk.
ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES
· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.
· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.
· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.
· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.
· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.
· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.
· Follow up on open issues to ensure customer satisfaction and timely resolution.
Requirements
QUALIFICATIONS:
· Strong written and verbal communication skills.
· Detail-oriented with excellent analytical and problem-solving abilities.
· Ability to multitask and remain composed in a fast-paced, high-volume environment.
· Experience working with fraud monitoring tools and platforms a plus.
· Proficient with MS Office Suite (Word, Excel, Outlook); experience with ticketing platforms preferred.
· Comfortable working with financial transactions, including basic refund and reconciliation processes.
· Availability to work extended hours during peak holiday seasons.
OTHER DUTIES:
· Collaborate with internal teams to ensure smooth operations and customer satisfaction.
· Participate in continuous process improvement initiatives.
· Perform other duties and special projects as assigned by management.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted today
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Job Description
Customer Service Representative: UniClean
Posted 1 day ago
Job Viewed
Job Description
Where will a UniFirst Career take you?
As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.
UniFirst is recognized on the Forbes Platinum 400 - Best Big Companies List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, youre family!
UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.
Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.
The UniClean Division of UniFirst Corporation specializes in cleanroom garment services to hi-tech industries such as semiconductor, medical device, pharmaceutical, biomedical, optics, and a growing list of cutting-edge manufacturers. These industries require absolute cleanliness and consistency in their manufactured products and therefore require specialized uniforms and controlled cleaning processes.
Are you a people person' who loves delivering outstanding customer service?
UniClean is currently seeking a full-time CUSTOMER SERVICE REPRESENTATIVE to:
Handle telephone inquires and taking orders over the phone
Data entry
Provide inside support to sales representatives
Help resolve any customer issues regarding their account
Process credits and exchanges
Filing related of records including quality related documents
Collection of Accounts Receivables
Assist with various office support tasks
The chosen individual must possess strong interpersonal skills and have a professional and pleasant telephone manner. The successful candidate is a strong team player and capable of working independently. He/she enjoys dealing with people and resolving problems. Experience on an AS400 system with PC exposure is a definite asset.
UniFirst offers a Fleet of Benefits, 50+ to be exact!
401K with Company Match
Profit Sharing
Health Insurance
Employee Assistance Program
Life Insurance
Supplemental Life Insurance
Long Term Disability
Vacation
Sick Time
Paid Holidays
Direct Payroll Deposit
Tuition Reimbursement
30% Employee Discount
Employee Referral Program
High School Diploma or equivalent experience.
Microsoft Office (Word, Excel).
Data Entry.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Customer Service Representative: UniClean

Posted 17 days ago
Job Viewed
Job Description
**Location:**
Hudson, New Hampshire
**Job ID**
**Where will a UniFirst Career take you?**
As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.
UniFirst is recognized on the **Forbes "Platinum 400 - Best Big Companies"** List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a **family** run business. When you work for UniFirst, you're family!
UniFirst Corporation has a strong history of **promoting from within.** In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.
Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.
The UniClean Division of UniFirst Corporation specializes in cleanroom garment services to hi-tech industries such as semiconductor, medical device, pharmaceutical, biomedical, optics, and a growing list of cutting-edge manufacturers. These industries require absolute cleanliness and consistency in their manufactured products and therefore require specialized uniforms and controlled cleaning processes.
**Are you a "people person" who loves delivering outstanding customer service?**
UniClean is currently seeking a full-time **CUSTOMER SERVICE REPRESENTATIVE** to:
-Handle telephone inquires and taking orders over the phone
-Data entry
-Provide inside support to sales representatives
-Help resolve any customer issues regarding their account
-Process credits and exchanges
-Filing related of records including quality related documents
-Collection of Accounts Receivables
-Assist with various office support tasks
The chosen individual must possess strong interpersonal skills and have a professional and pleasant telephone manner. The successful candidate is a strong team player and capable of working independently. He/she enjoys dealing with people and resolving problems. Experience on an AS400 system with PC exposure is a definite asset.
**UniFirst offers a Fleet of Benefits, 50+ to be exact!**
· 401K with Company Match
· Profit Sharing
· Health Insurance
· Employee Assistance Program
· Life Insurance
· Supplemental Life Insurance
· Long Term Disability
· Vacation
· Sick Time
· Paid Holidays
· Direct Payroll Deposit
· Tuition Reimbursement
· 30% Employee Discount
· Employee Referral Program
**Qualifications**
-High School Diploma or equivalent experience.
-Microsoft Office (Word, Excel).
-Data Entry.
**UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.**
UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or
call to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
Remote Customer Service Representative
Posted 18 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.
The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Qualifications & Experience
- Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
- IT literate, with good Microsoft Office skills
- Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
- Demonstrable experience in an administrative or customer service position.
Individual Competencies
- Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
- Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
- Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
- Able to prioritise tasks effectively
- Able to deliver work to set targets and specified standards
- Self-motivated: Able to work unsupervised and use own initiative
- Able to remain calm in challenging situations
- A positive enthusiastic approach to solving problems
Proven ability to make logical and solid decisions.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
24,570.00
Maximum Salary
£
24,570.00
Customer Service Representative- Merrimack, NH
Posted 1 day ago
Job Viewed
Job Description
The Role
Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelitys valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect
As a new CRA, youll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, youll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that were here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, youll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, youll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
- Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
- A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
- Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
- A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
- Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
- Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Customer Service Representative- Merrimack, NH
Posted 1 day ago
Job Viewed
Job Description
The Role
Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelitys valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect
As a new CRA, youll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, youll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that were here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, youll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, youll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
- Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
- A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
- Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
- A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
- Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
- Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Customer Service Representative- Merrimack, NH
Posted 1 day ago
Job Viewed
Job Description
The Role
Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelitys valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect
As a new CRA, youll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, youll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that were here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, youll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, youll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
- Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
- A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
- Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
- A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
- Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
- Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.