135 Customer Service jobs in Marengo

The Customer Service Representative will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Representative will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business. Here is an opportunity to learn our products and have a career in sales or management in our industry.

Qualifications:

• Experience assisting customers with purchasing needs, either walk-ins or over the phone.
• Experience and/or interest in developing new sales opportunities through calls to potential new customers.
• Intermediate computer skills to enter sales orders and cash transactions into company software.
• Be reliable, safe and a team player.
• Embrace the mindset of the "Make Money and Have Fun!" culture.
• Have a valid driver's license, satisfactory driving record, and reliable transportation to and from work.
• Authorized to work for any employer in the US without sponsorship for any length of time.
• Able to pass criminal and driving background check and a pre-employment drug test.
• Bilingual (English and Spanish) is preferred, but not required.

The base salary for this position typically falls within the range of $19.00 to $23.89 per hour. Srs/Heritage considers multiple factors including job related knowledge, skillset and experience when determining the final salary. For further information, please consult with our Talent Acquisition Partner or Hiring Leader.

Job Location:

Srs Building Products - Loves Park 600 Boylston Street Loves Park, IL 6111

Equal Opportunity Employer.

Veteran Friendly Employer. Srs Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

Competitive salaries for all team members paid weekly

401(k) Retirement Plan with company matching

Employee Stock Purchase Program

Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays

Medical, Dental and Vision Benefits

While reporting to the Customer Service Team Lead, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.

What you'll be doing:

• You will handle any customer questions or concerns regarding order status and other related issues.
• You will maintain customer files both physical and in the computer system
• You will coordinate with production and ensure orders are scheduled and all deliveries are on time
• You will quote customers pricing, enter new customer projects and any corrective actions.
• You will prepare sample orders for sales staff and customers.
• You will be forward facing to walk-in customers and visitors providing additional light receptionist duties as needed.

This position is located in DeKalb, IL Facility.

We'd love to hear from you if:

• You have a High School diploma or GED
• You have well-polished written communications and verbal skills
• You have two years' experience preferred within an office setting and multi-line phone system
• Bilingual ability (English/Spanish) verbal and written skills are preferred
• You are proficient in all Microsoft Office tools (Excel, Word, Outlook, etc.)
• Professional dress required for front office environment

Compensation: The annual base salary range for this role is from $62,560 to $70,380.00

Answering all inbound customer phone calls, delivering excellent customer service.

Set up, maintain, and process orders for customer accounts.

Facilitate communication between departments to ensure customer satisfaction.

Assist our outside sales team on inquiries relating to serving our customers.

Provide input and participate in projects and meetings designed to improve the customer service our customers receive.

This position is onsite Monday through Friday 10am - 7pm. Location: Barrington, IL.

This is an entry level position in a Customer Service role, however call center experience is preferred.

While a High School education is required, having a college degree would be a great advantage.

We're looking for someone with a solid grasp of computer basics, including Windows, Excel, Word, Outlook, and Internet usage.

$19.00 - $24.00 per hour depending on experience and qualifications.

Health, Dental, Vision, Life, 401K with matching, HSA with company contribution.

Immediate Paid Time Off, starting annually at 15 days.

Paid Holidays.

Company-paid on-site wellness meals.

Gym membership reimbursement.

Employee Assistance Program.

Voluntary benefits: short-term disability, whole/term life, hospital indemnity, critical illness, accident expense.

Opportunities for growth and development such as company university and tuition reimbursement options.

On-staff health coach, one-on-one or group coaching.

Health and wellness initiatives: walking challenge, weight loss challenge, health risk assessment and more!

Our healthcare system faces significant challenges, with issues like complexity and inefficiency. At Ortho Molecular Products, our vision is to help transform the practice of medicine. We work tirelessly to assist healthcare providers in adopting improved solutions for health issues, integrating lifestyle medicine and evidence-based nutritional therapies that enhance patient outcomes. Our commitment involves crafting scientifically grounded products and pioneering innovative clinical initiatives tailored to support doctors in supporting their patients' recovery and well-being.

We are looking for people who align with our mission and want to invest their lifework and passion into transforming the practice of medicine. Our team is purpose-driven, values-based, and service-focused. We are looking for likeminded people who want to join the movement that is changing the way healthcare is being delivered.

Ortho Molecular Products is an Equal Opportunity Employer.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This individual will be the main point of contact to intercept calls, tickets, and emails for outsourced customer service work with various business clients which the company supports for telecom needs of varying severity and importance. They will be responsible for taking calls, emails, and tickets and routing to the appropriate area of expertise to help resolve the issue. They will triage the call in order of priority and importance, and make sure that this ticket or issue is resolved within the agreed upon terms and window of time that is pre-determined from contracts with the client. If this issue is something the agent can resolve directly, they are to help independently on the issue. All work needs to be documented within the client's proprietary database. Clients are supported in a 24/7 environment, and tickets can be passed between the rotating shifts and must be well documented. Strong customer service and communication is required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Strong excel skills
Previous experience working with databases and documentation

Minimum 2-3 years of customer service/administrative experience
Excellent interpersonal and analytical skills
Excellent written and verbal communication/extremely articulate
Ability to work with clients and business groups, multi-tasking, documenting, and possess the ability to work independently
Ability to research and resolve issues/questions from customers and other resources
MS Office experience

Primary Responsibility :

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites.

What You'll Do :

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

• Reports customer feedback to management.

• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

• Assures proper invoicing of accounts by verifying computer-generated invoices.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

• Schedule loads as required.

• Maintain updated reports to ensure all loads are empty and closed.

• Resolve refused product, over, short and damaged (OS&D) orders.

• Follow attendance policy, show up for work on time and ready to work assigned shift.

• Perform other duties as required and assigned.

• Senior Level-Essential Functions

o Maintains and ensures favorable contacts with customers.

o Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites.

o Participates in training and coaching on customer service functions.

o Provides coaching and directs the customer service work in applicable locations.

What Experience and Education You Need :

• High school diploma or general education degree (GED) preferred

• 2- 4 years of work related experience.

What Could Set You Apart :

• Ability to work in a fast paced environment.

• Ability to handle multiple tasks at the same time.

• Flexibility and initiative.

• Experience working with challenging customers.

• Excellent communication skills.

• Strong problem solving skills

• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.

• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor

• Knowledge of Warehouse Management Systems

• Knowledge of Microsoft Office Suite.

• Desktop computers.

• Accurate typing and data entry skills

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.

EOE/AA M/F/D/V DFW.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Food Services Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Food Services Customer Service Representative provides scheduling, registration, and customer service functions at Northwestern Medicine. Ensures highest level of customer service is proved to the NM workforce and any external clients.

Responsibilities:

• Answers the telephone in a courteous, professional manner; consistently demonstrating excellent customer service. Screens and directs calls that come into the department Takes messages and relays information accurately.
• Shows familiarity with customer base and key customer needs. Interacts with customers, clients and clinical staff members to resolve problems/questions about services to be delivered.
• Shows familiarity with customer needs in order to schedule correct services for each service request.

Communication and Teamwork:

• Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.

Service Excellence:

• Displays a friendly, approachable, professional demeanor and appearance.
• Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
• Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
• Supports a "Safety Always" culture.
• Maintaining confidentiality of employee and/or patient information.
• Sensitive to time and budget constraints.
• Performs other duties, as assigned.

Required:

• High school graduate or equivalent.
• Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
• 1 year of customer service, preferably in a medical office setting.
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
• Ability to work independently.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.