Explore customer service opportunities in 96 Customer Service jobs in Maryville
Customer Service Representative
37955 Knoxville, Tennessee
WestRock
Posted 1 day ago
Job Viewed
Job Description
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Career Opportunity:
The Customer Service Representative provides administrative support to the site business office focusing on scheduling logistics, shipping information and report generation.
How you will impact Smurfit Westrock:
- Communication with suppliers for load scheduling.
- Administer billing, load allocations and trip tickets.
- Ensure all required paperwork has been completed and is in good order.
- Completing monthly generation reports for suppliers/vendors.
- Creating monthly rental / baler charges, AP manual voucher spreadsheet and entering miscellaneous invoices.
- Compiling and completing End Of Month closing duties.
- Completing and posting Sales Accrual data.
- Completing Brokerage Sales Accrual data.
- Completing JE Stats Accrual (purchase & sales tons).
What you need to succeed:
- Intermediate level competence with Microsoft Office and general computer literacy.
- Preferred 1+ years of administrative experience.
- Effective verbal communication and customer service skills.
- Ability to communicate effectively and demonstrate courtesy and tact when interacting with other employees and customers.
- Good organization skills; attention to detail and accuracy; ability to work on multiple administrative tasks; ability to effectively communicate department policies and procedures.
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0
Customer Service Representative
37921 Knoxville, Tennessee
WestRock Company
Posted 16 days ago
Job Viewed
Job Description
Career Opportunity:
The Customer Service Representative provides administrative support to the site business office focusing on scheduling logistics, shipping information and report generation.
How you will impact Smurfit Westrock:
* Communication with suppliers for load scheduling.
* Administer billing, load allocations and trip tickets.
* Ensure all required paperwork has been completed and is in good order.
* Completing monthly generation reports for suppliers/vendors.
* Creating monthly rental / baler charges, AP manual voucher spreadsheet and entering miscellaneous invoices.
* Compiling and completing End Of Month closing duties.
* Completing and posting Sales Accrual data.
* Completing Brokerage Sales Accrual data.
* Completing JE Stats Accrual (purchase & sales tons).
What you need to succeed:
* Intermediate level competence with Microsoft Office and general computer literacy.
* Preferred 1+ years of administrative experience.
* Effective verbal communication and customer service skills.
* Ability to communicate effectively and demonstrate courtesy and tact when interacting with other employees and customers.
* Good organization skills; attention to detail and accuracy; ability to work on multiple administrative tasks; ability to effectively communicate department policies and procedures.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The Customer Service Representative provides administrative support to the site business office focusing on scheduling logistics, shipping information and report generation.
How you will impact Smurfit Westrock:
* Communication with suppliers for load scheduling.
* Administer billing, load allocations and trip tickets.
* Ensure all required paperwork has been completed and is in good order.
* Completing monthly generation reports for suppliers/vendors.
* Creating monthly rental / baler charges, AP manual voucher spreadsheet and entering miscellaneous invoices.
* Compiling and completing End Of Month closing duties.
* Completing and posting Sales Accrual data.
* Completing Brokerage Sales Accrual data.
* Completing JE Stats Accrual (purchase & sales tons).
What you need to succeed:
* Intermediate level competence with Microsoft Office and general computer literacy.
* Preferred 1+ years of administrative experience.
* Effective verbal communication and customer service skills.
* Ability to communicate effectively and demonstrate courtesy and tact when interacting with other employees and customers.
* Good organization skills; attention to detail and accuracy; ability to work on multiple administrative tasks; ability to effectively communicate department policies and procedures.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
View Now
1
Customer Service Representative
37921 Knoxville, Tennessee
Community Health Systems
Posted 16 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
INDCLINIC
To Apply, please email
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
INDCLINIC
To Apply, please email
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
2
Customer Service Representative - Tennova Cardiology
37921 Knoxville, Tennessee
Community Health Systems
Posted 16 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
INDCLINIC
To Apply, please email
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
INDCLINIC
To Apply, please email
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
3
Customer Service Representative - Primary Care North
37849 Powell, Tennessee
Community Health Systems
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
4
Customer Service Representative - Tennova Foot and Ankle
37921 Knoxville, Tennessee
Community Health Systems
Posted 8 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
5
Customer Service Representative - Tennova MultiSpecialty Clinic Turkey Creek,
37955 Knoxville, Tennessee
Tennessee Staffing
Posted today
Job Viewed
Job Description
Job Summary
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
Essential Functions
- Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
- Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
- Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
- Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
- Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
- Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
- Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
- Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Associate Degree or coursework in Business, Communications, or a related field preferred
- 1-2 years of experience in customer service, call center, or administrative support required
Knowledge, Skills and Abilities
- Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
- Strong verbal and written communication skills, ensuring clear and professional interactions.
- Ability to handle high call volumes and multi-task across different customer service platforms.
- Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
- Proficiency in customer service software, CRM systems, and Microsoft Office applications.
- Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
- Strong attention to detail in data entry, documentation, and customer interactions.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
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6
Customer Service Representative - Tennova MultiSpecialty Clinic - Turkey Creek
37921 Knoxville, Tennessee
Community Health Systems
Posted 8 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
7
Customer Service Representative - Tennova MultiSpecialty Clinic Turkey Creek,
37921 Knoxville, Tennessee
Community Health Systems
Posted 16 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
8
Customer Service
37921 Knoxville, Tennessee
Taco Bell
Posted 16 days ago
Job Viewed
Job Description
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.
Why should you apply?
+ Free Meals during your shift
+ Flexible Scheduling
+ Fun Work Environment
+ Paid Training
+ Advancement Opportunities
+ Competitive Pay
+ GED/Scholarship Opportunities
+ Retail Discount Program to save $ at other retail establishments.
+ Referral Program available at Most Locations - ask for details.
+ Early Access to New Menu Items
The successful Customer Service Crew Member is able to:
+ Greet and positively engage guests in the restaurant.
+ Accurately accept the guests' orders and process payments.
+ Address and resolve all guest inquiries and concerns in a timely manner.
+ Maintain a safe, secure, and comfortable area for guests and team members.
+ Work well with our Delivery Partners
+ Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.
The successful Food/Kitchen Service Crew Member is able to:
+ Answering questions about menu items and promotions
+ Prepare Ingredients and Menu Items
+ Restocking product and workstations
+ Using food preparation equipment including ovens, fryers, grills and various kitchen equipment
+ Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors
Requirements:
+ Must be at least 16 years of age. No previous experience required.
+ Must have reliable transportation.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
+ Must be able to stand for long periods of time.
+ Must be able to lift up to 50 lbs. with assistance.
+ Must get along well with coworkers and guests through a positive and friendly demeanor.
If you are looking for a delicious and fun opportunity to work in the food and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible scheduling, employee discounts, paid training, and the chance to advance your career. Apply now and become a part of our highly skilled and motivated crew!
Company Introduction
At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.
Why should you apply?
+ Free Meals during your shift
+ Flexible Scheduling
+ Fun Work Environment
+ Paid Training
+ Advancement Opportunities
+ Competitive Pay
+ GED/Scholarship Opportunities
+ Retail Discount Program to save $ at other retail establishments.
+ Referral Program available at Most Locations - ask for details.
+ Early Access to New Menu Items
The successful Customer Service Crew Member is able to:
+ Greet and positively engage guests in the restaurant.
+ Accurately accept the guests' orders and process payments.
+ Address and resolve all guest inquiries and concerns in a timely manner.
+ Maintain a safe, secure, and comfortable area for guests and team members.
+ Work well with our Delivery Partners
+ Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.
The successful Food/Kitchen Service Crew Member is able to:
+ Answering questions about menu items and promotions
+ Prepare Ingredients and Menu Items
+ Restocking product and workstations
+ Using food preparation equipment including ovens, fryers, grills and various kitchen equipment
+ Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors
Requirements:
+ Must be at least 16 years of age. No previous experience required.
+ Must have reliable transportation.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
+ Must be able to stand for long periods of time.
+ Must be able to lift up to 50 lbs. with assistance.
+ Must get along well with coworkers and guests through a positive and friendly demeanor.
If you are looking for a delicious and fun opportunity to work in the food and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible scheduling, employee discounts, paid training, and the chance to advance your career. Apply now and become a part of our highly skilled and motivated crew!
Company Introduction
At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.
View Now
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