Explore customer service opportunities in 171 Customer Service jobs in Maryville
Customer Service Representative
37921 Knoxville, Tennessee
The Siegel Group
Posted today
Job Viewed
Job Description
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. This position is a roving role, meaning this person will work at different locations throughout Las Vegas.
ESSENTIAL FUNCTIONS
• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned
REQUIRED EXPERIENCE
• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment
ESSENTIAL FUNCTIONS
• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned
REQUIRED EXPERIENCE
• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment
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0
Customer Service Representative
37921 Knoxville, Tennessee
Community Health Systems
Posted 10 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
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1
Alterations Customer Service Representative
37955 Knoxville, Tennessee
David's Bridal, LLC.
Posted today
Job Viewed
Job Description
BEST. JOB. EVER!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
Physical Demands:
Education & Credentials:
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
- Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
View Now
2
Customer Service Representative - Multispecialty -Powell
37849 Powell, Tennessee
Community Health Systems
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
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3
Customer Service Representative - Tennova Cardiology
37921 Knoxville, Tennessee
Community Health Systems
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
4
Customer Service Representative - MultiSpecialty - Powell
37849 Powell, Tennessee
Community Health Systems
Posted 10 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
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5
Representative - Customer Service
37921 Knoxville, Tennessee
WESCO
Posted 4 days ago
Job Viewed
Job Description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
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6
Customer Service Representative - Multi-Specialty Clinic
37921 Knoxville, Tennessee
Community Health Systems
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ H.S. Diploma or GED required
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
INDCLINIC
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ H.S. Diploma or GED required
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
**Licenses and Certifications**
+ Certified Customer Experience Professional preferred
INDCLINIC
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
7
Customer Service Representative - Work From Home
Knoxville, Tennessee
American Income Life: AO
Posted 19 days ago
Job Viewed
Job Description
We are the only 100% union-label supplemental benefits provider in the world , proudly serving over 40,000 unions and associations internationally. For more than 60 years, we've specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.
Position Overview:We are looking for motivated and service-oriented individuals to join our remote team. You'll work directly with union members who have requested benefits information , helping them understand their options and guiding them through the enrollment process.
Key Responsibilities:-
Handle inbound and outbound calls with prospective clients
-
Set virtual appointments and conduct benefits presentations
-
Educate clients on available programs and coverage options
-
Complete applications and documentation with accuracy
-
Maintain high-quality service standards and client records
-
Participate in leadership training and development opportunities
-
Excellent verbal communication and interpersonal skills
-
Positive, energetic attitude and professional demeanor
-
Strong customer service or sales background (preferred, not required)
-
Basic computer proficiency and ability to work in a digital environment
-
Team player who works well with all levels of the organization
-
Legally authorized to work in the U.S. or Canada
-
Full benefits package after initial period
-
100% remote work no commuting required
-
Flexible work schedule to fit your lifestyle
-
Weekly pay plus performance-based monthly bonuses
-
Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers
-
Career development and fast-track promotion opportunities
If you're passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential apply today and take the first step toward a meaningful future.
Apply Now
8
Customer Service Representative - Tennova Primary Care Karns
37701 Alcoa, Tennessee
Community Health Systems
Posted 11 days ago
Job Viewed
Job Description
**Job Summary**
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.
**Essential Functions**
+ Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
+ Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
**Qualifications**
+ Associate Degree or coursework in Business, Communications, or a related field preferred
+ 1-2 years of experience in customer service, call center, or administrative support required
**Knowledge, Skills and Abilities**
+ Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
+ Strong verbal and written communication skills, ensuring clear and professional interactions.
+ Ability to handle high call volumes and multi-task across different customer service platforms.
+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.
+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
+ Strong attention to detail in data entry, documentation, and customer interactions.
+ Ability to work independently and as part of a collaborative team in a fast-paced environment.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.
View Now
9