228 Customer Service jobs in Mcdonough

Customer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Service

Job Title : Customer Service Representative (Healthcare Focus)

Location : Sandy Springs, GA (Onsite)

Hourly Rate: $25-$28

Employment Type : Full-Time

Company Overview

Vista DME is a full-service management solution specializing in Durable Medical Equipment (DME) wound care programs. We support healthcare providers by managing the full DME lifecycle—from sourcing and insurance verification to logistics, customer service, and billing. Our mission is to deliver a seamless experience for both patients and providers, improving outcomes and streamlining care delivery.

Position Summary 

Are you detail-oriented and experienced in the healthcare field? We are seeking a motivated and skilled Customer Service Representative to join our dynamic team. If you have strong order entry and administrative abilities, coupled with an understanding of healthcare systems, we want to hear from you!

Key Responsibilities

·   Handle inbound and outbound calls while providing exceptional customer service.

·   Accurately enter, process, and track DME supply orders using CRM and order management systems with speed and precision.

·   Perform detailed Benefit Verifications (deductible, coinsurance, authorization, eligibility) through payer-specific portals and eligibility tools.

·   Communicate effectively with patients and providers to clarify insurance verifications and resolve any discrepancies.

·   Troubleshoot technical or portal access issues with insurance systems as needed.

·   Collaborate with referral sources, clinical staff, and insurance representatives to resolve coverage or order discrepancies.

·   Maintain accurate, compliant records while adhering to HIPAA and healthcare regulations.

Preferred Skills

·   Healthcare industry experience: DME, home health, medical office, or healthcare customer service.

·   Strong technical aptitude with CRM, EMR/EHR systems, and insurance verification portals (Experience with Microsoft Dynamics, Availity, P-Verify, or similar tools is highly valued).

·   Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and ability to quickly learn new platforms.

·   Excellent typing, data entry, and multi-screen navigation skills with high accuracy.

·   Knowledge of medical terminology, insurance processes, and compliance requirements.

·   Strong problem-solving abilities and attention to detail in a fast-paced environment.

·   Clear written and verbal communication skills, with the ability to translate complex insurance details into easy-to-understand explanations.

Qualifications

• High school diploma required; additional education or certifications in healthcare administration preferred.
• Minimum 5 years of customer service or administrative experience.
• Prior healthcare or SaaS industry experience strongly preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including 401(k) with company match.
• Ongoing training and professional development opportunities.
• Supportive, team-oriented environment with opportunities for career growth.

Join us in transforming the patient and provider experience in healthcare. Apply today to become a valued part of the Vista DME team!

Job Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.

• Manage multiple duties at a time
• Deliver exceptional client service via telephone
• Conduct detailed research and address customer inquiries
• Provide quality service by comprehending procedures and continued product knowledge
• Enter data and customer service work on a daily routine basis
• Prepare activity reports to track performance across our customer base
• Track issues, and ensure timely delivery of solutions from support teams
• Complete other duties as assigned

Qualifications

• 1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
• High School Diploma or Equivalency.
• Advanced multi-tasking, problem solving and organizational skills
• Ability to work in a fast paced work environment
• Positive attitude and productive, professional and courteous manner
• Superior telephone etiquette
• Ability to accomplish tasks in the most timely and efficient manner
• Strong written and verbal communication and interpersonal skills
• Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Salary Range : $15.00 - $16.00 per hour (+ tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits : Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact We are here to assist you.

Job Title : Customer Service Representative (Healthcare Focus)

Location : Sandy Springs, GA (Onsite)

Hourly Rate: $25-$28

Employment Type : Full-Time

Company Overview

Vista DME is a full-service management solution specializing in Durable Medical Equipment (DME) wound care programs. We support healthcare providers by managing the full DME lifecyclefrom sourcing and insurance verification to logistics, customer service, and billing. Our mission is to deliver a seamless experience for both patients and providers, improving outcomes and streamlining care delivery.

Position Summary

Are you detail-oriented and experienced in the healthcare field? We are seeking a motivated and skilled Customer Service Representative to join our dynamic team. If you have strong order entry and administrative abilities, coupled with an understanding of healthcare systems, we want to hear from you!

Key Responsibilities

Handle inbound and outbound calls while providing exceptional customer service.

Accurately enter, process, and track DME supply orders using CRM and order management systems with speed and precision.

Perform detailed Benefit Verifications (deductible, coinsurance, authorization, eligibility) through payer-specific portals and eligibility tools.

Communicate effectively with patients and providers to clarify insurance verifications and resolve any discrepancies.

Troubleshoot technical or portal access issues with insurance systems as needed.

Collaborate with referral sources, clinical staff, and insurance representatives to resolve coverage or order discrepancies.

Maintain accurate, compliant records while adhering to HIPAA and healthcare regulations.

Preferred Skills

Healthcare industry experience: DME, home health, medical office, or healthcare customer service.

Strong technical aptitude with CRM, EMR/EHR systems, and insurance verification portals (Experience with Microsoft Dynamics, Availity, P-Verify, or similar tools is highly valued).

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and ability to quickly learn new platforms.

Excellent typing, data entry, and multi-screen navigation skills with high accuracy.

Knowledge of medical terminology, insurance processes, and compliance requirements.

Strong problem-solving abilities and attention to detail in a fast-paced environment.

Clear written and verbal communication skills, with the ability to translate complex insurance details into easy-to-understand explanations.

Qualifications

• High school diploma required; additional education or certifications in healthcare administration preferred.
• Minimum 5 years of customer service or administrative experience.
• Prior healthcare or SaaS industry experience strongly preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including 401(k) with company match.
• Ongoing training and professional development opportunities.
• Supportive, team-oriented environment with opportunities for career growth.

Join us in transforming the patient and provider experience in healthcare. Apply today to become a valued part of the Vista DME team!