493 Customer Service jobs in New City
Customer Service Representative
07074 Moonachie, New Jersey
Dal-Tile Corporation
Posted today
Job Viewed
Job Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a Customer Service Representative who ensures effective and efficient coordination between the company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.
**_Expected base pay rates for the role will be between $21.38 and $26.78 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs._**
**Primary Functions Are:**
+ Demonstrates the ability to perform all entry and intermediate-level tasks.
+ Facilitates communications between various Customer Service Operations work groups.
+ Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
+ Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
+ Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
+ Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
+ Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
+ Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
+ Serves as backup to at least two specialized functions in the team.
+ Ability to train other CSRs.
+ Participates in special projects and performs additional duties as required.
+ Must be available to work rotating shifts.
**Education and Experience:**
+ A High School Diploma or GED equivalency is required.
+ 2 or more years of call center or customer service experience.
+ Customer account management experience preferred.
+ Flooring industry experience preferred.
**Competencies:**
+ Excellent oral and written communication skills.
+ Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
+ Good voice quality that is conversational and professional.
+ Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ The ability to demonstrate strong organizational and problem-solving skills is required.
+ Strong interpersonal relationship-building skills.
+ Moderate level of computer skills Word, Excel, and database experience is a plus.
+ Detail-oriented with the ability to multitask, manage priorities, and time effectively.
+ Ability to work in a fast-paced environment.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 86607
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a Customer Service Representative who ensures effective and efficient coordination between the company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.
**_Expected base pay rates for the role will be between $21.38 and $26.78 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs._**
**Primary Functions Are:**
+ Demonstrates the ability to perform all entry and intermediate-level tasks.
+ Facilitates communications between various Customer Service Operations work groups.
+ Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
+ Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
+ Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
+ Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
+ Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
+ Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
+ Serves as backup to at least two specialized functions in the team.
+ Ability to train other CSRs.
+ Participates in special projects and performs additional duties as required.
+ Must be available to work rotating shifts.
**Education and Experience:**
+ A High School Diploma or GED equivalency is required.
+ 2 or more years of call center or customer service experience.
+ Customer account management experience preferred.
+ Flooring industry experience preferred.
**Competencies:**
+ Excellent oral and written communication skills.
+ Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
+ Good voice quality that is conversational and professional.
+ Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ The ability to demonstrate strong organizational and problem-solving skills is required.
+ Strong interpersonal relationship-building skills.
+ Moderate level of computer skills Word, Excel, and database experience is a plus.
+ Detail-oriented with the ability to multitask, manage priorities, and time effectively.
+ Ability to work in a fast-paced environment.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 86607
View Now
0
Customer Service Representative
07653 Paramus, New Jersey
David's Bridal, LLC.
Posted 8 days ago
Job Viewed
Job Description
BEST. JOB. EVER!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Essential Job Functions:
Physical Demands :
Education & Credentials:
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $16-19/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all customer questions providing product and service information.
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
- Assist with all sales promotions and visual updates.
- Other duties as assigned.
Physical Demands :
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials:
- High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $16-19/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
View Now
1
Customer Service Representative
07074 Moonachie, New Jersey
Dal-Tile Corporation
Posted 3 days ago
Job Viewed
Job Description
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a Customer Service Representative who ensures effective and efficient coordination between the company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.
**_Expected base pay rates for the role will be between $21.38 and $26.78 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs._**
**Primary Functions Are:**
+ Demonstrates the ability to perform all entry and intermediate-level tasks.
+ Facilitates communications between various Customer Service Operations work groups.
+ Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
+ Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
+ Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
+ Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
+ Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
+ Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
+ Serves as backup to at least two specialized functions in the team.
+ Ability to train other CSRs.
+ Participates in special projects and performs additional duties as required.
+ Must be available to work rotating shifts.
**Education and Experience:**
+ A High School Diploma or GED equivalency is required.
+ 2 or more years of call center or customer service experience.
+ Customer account management experience preferred.
+ Flooring industry experience preferred.
**Competencies:**
+ Excellent oral and written communication skills.
+ Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
+ Good voice quality that is conversational and professional.
+ Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ The ability to demonstrate strong organizational and problem-solving skills is required.
+ Strong interpersonal relationship-building skills.
+ Moderate level of computer skills Word, Excel, and database experience is a plus.
+ Detail-oriented with the ability to multitask, manage priorities, and time effectively.
+ Ability to work in a fast-paced environment.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 86607
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is seeking a Customer Service Representative who ensures effective and efficient coordination between the company and its customers with a high level of service and support. This dynamic team member will quickly process sales orders and resolve customer product or service issues. This experienced representative will establish and maintain positive business relationships, internally and externally, to promote company goals. A significant level of interpersonal and communication skills is required for success in this role.
**_Expected base pay rates for the role will be between $21.38 and $26.78 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs._**
**Primary Functions Are:**
+ Demonstrates the ability to perform all entry and intermediate-level tasks.
+ Facilitates communications between various Customer Service Operations work groups.
+ Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
+ Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
+ Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
+ Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
+ Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
+ Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
+ Serves as backup to at least two specialized functions in the team.
+ Ability to train other CSRs.
+ Participates in special projects and performs additional duties as required.
+ Must be available to work rotating shifts.
**Education and Experience:**
+ A High School Diploma or GED equivalency is required.
+ 2 or more years of call center or customer service experience.
+ Customer account management experience preferred.
+ Flooring industry experience preferred.
**Competencies:**
+ Excellent oral and written communication skills.
+ Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
+ Good voice quality that is conversational and professional.
+ Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
+ The ability to demonstrate strong organizational and problem-solving skills is required.
+ Strong interpersonal relationship-building skills.
+ Moderate level of computer skills Word, Excel, and database experience is a plus.
+ Detail-oriented with the ability to multitask, manage priorities, and time effectively.
+ Ability to work in a fast-paced environment.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 86607
View Now
2
Customer Service Representative
07458 Saddle River, New Jersey
Robert Half
Posted 4 days ago
Job Viewed
Job Description
Description
We are looking for a dedicated Customer Service Representative to join our team in Hasbrouck Heights, New Jersey. In this contract role, you will play a vital part in ensuring customer satisfaction by managing orders, coordinating deliveries, and maintaining strong and detail-oriented relationships with clients. This position offers an excellent opportunity to grow your skills while contributing to a dynamic and collaborative work environment.
Responsibilities:
- Process customer orders efficiently and provide accurate delivery information while ensuring timely follow-ups.
- Assess workload and prioritize tasks to meet delivery schedules and customer requirements.
- Develop a thorough understanding of assigned product groups and continuously enhance your knowledge.
- Communicate customer concerns to the appropriate teams, including supervisors, warehouse staff, and sales representatives.
- Build and maintain strong relationships with clients by delivering exceptional customer service and offering value-added solutions such as inventory reporting.
- Coordinate product shipments, including expedited and third-party freight, with warehouse personnel.
- Prepare and review purchase orders, warehouse releases, invoices, and export documents to ensure accuracy.
- Assist sales and accounts receivable teams in resolving invoice payment issues in accordance with company terms.
- Record and organize customer interactions, including inquiries and complaints, to ensure proper documentation and follow-up.
- Monitor inventory data using MISys and reconcile monthly reports with warehouse records.
Requirements - Proven experience in customer service roles, including order entry and processing.
- Strong ability to handle inbound and outbound calls effectively and with attention to detail.
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in preparing accurate documentation, including invoices and export records.
- Ability to build and maintain strong relationships with clients and internal teams.
- Familiarity with inventory management systems and reconciliation processes.
- Strong communication skills to effectively address customer concerns and collaborate with team members.
- Attention to detail and problem-solving skills to ensure customer satisfaction and operational efficiency. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a dedicated Customer Service Representative to join our team in Hasbrouck Heights, New Jersey. In this contract role, you will play a vital part in ensuring customer satisfaction by managing orders, coordinating deliveries, and maintaining strong and detail-oriented relationships with clients. This position offers an excellent opportunity to grow your skills while contributing to a dynamic and collaborative work environment.
Responsibilities:
- Process customer orders efficiently and provide accurate delivery information while ensuring timely follow-ups.
- Assess workload and prioritize tasks to meet delivery schedules and customer requirements.
- Develop a thorough understanding of assigned product groups and continuously enhance your knowledge.
- Communicate customer concerns to the appropriate teams, including supervisors, warehouse staff, and sales representatives.
- Build and maintain strong relationships with clients by delivering exceptional customer service and offering value-added solutions such as inventory reporting.
- Coordinate product shipments, including expedited and third-party freight, with warehouse personnel.
- Prepare and review purchase orders, warehouse releases, invoices, and export documents to ensure accuracy.
- Assist sales and accounts receivable teams in resolving invoice payment issues in accordance with company terms.
- Record and organize customer interactions, including inquiries and complaints, to ensure proper documentation and follow-up.
- Monitor inventory data using MISys and reconcile monthly reports with warehouse records.
Requirements - Proven experience in customer service roles, including order entry and processing.
- Strong ability to handle inbound and outbound calls effectively and with attention to detail.
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in preparing accurate documentation, including invoices and export records.
- Ability to build and maintain strong relationships with clients and internal teams.
- Familiarity with inventory management systems and reconciliation processes.
- Strong communication skills to effectively address customer concerns and collaborate with team members.
- Attention to detail and problem-solving skills to ensure customer satisfaction and operational efficiency. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
3
Customer Service Representative
07072 Carlstadt, New Jersey
Robert Half
Posted 4 days ago
Job Viewed
Job Description
Description We are looking for an organized and detail-oriented Customer Service Representative to join our team in Carlstadt, New Jersey. This is a Contract position requiring strong customer service skills and the ability to manage administrative tasks efficiently. In this role, you will play a key part in ensuring smooth order processing and supporting operational needs.
Responsibilities:
- Process customer orders accurately, ensuring timely placement and fulfillment.
- Coordinate shipment creation and monitor delivery schedules to meet customer expectations.
- Generate and send invoices for completed orders while maintaining accurate records.
- Perform document scanning and filing to support organizational efficiency.
- Provide clerical and administrative assistance to support daily operations.
- Address customer inquiries through inbound calls, offering timely and attentive support.
- Utilize Salesforce.com to maintain customer information and track order progress.
- Collaborate with internal teams to resolve issues and improve service delivery.
- Ensure compliance with company policies and procedures in all tasks performed. Requirements - Proven experience in customer service or administrative roles, preferably in a distribution setting.
- Proficiency in order entry and shipment coordination processes.
- Familiarity with invoicing procedures and document management.
- Strong ability to handle inbound calls and provide excellent customer support.
- Experience using Salesforce.com or similar CRM platforms.
- Attention to detail and accuracy in data entry and record-keeping.
- Excellent organizational and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Process customer orders accurately, ensuring timely placement and fulfillment.
- Coordinate shipment creation and monitor delivery schedules to meet customer expectations.
- Generate and send invoices for completed orders while maintaining accurate records.
- Perform document scanning and filing to support organizational efficiency.
- Provide clerical and administrative assistance to support daily operations.
- Address customer inquiries through inbound calls, offering timely and attentive support.
- Utilize Salesforce.com to maintain customer information and track order progress.
- Collaborate with internal teams to resolve issues and improve service delivery.
- Ensure compliance with company policies and procedures in all tasks performed. Requirements - Proven experience in customer service or administrative roles, preferably in a distribution setting.
- Proficiency in order entry and shipment coordination processes.
- Familiarity with invoicing procedures and document management.
- Strong ability to handle inbound calls and provide excellent customer support.
- Experience using Salesforce.com or similar CRM platforms.
- Attention to detail and accuracy in data entry and record-keeping.
- Excellent organizational and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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4
Customer Service Representative
07073 East Rutherford, New Jersey
Robert Half
Posted 4 days ago
Job Viewed
Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in East Rutherford, New Jersey. This Contract-to-Permanent position offers an exciting opportunity to build strong relationships with customers while providing exceptional service and support. The role involves managing customer interactions, ensuring accurate order processing, and collaborating with internal teams to deliver seamless solutions.
Responsibilities:
- Deliver outstanding service to customers across various markets by collaborating with internal teams and external partners.
- Develop and nurture strong relationships with customers to ensure satisfaction and loyalty.
- Prepare accurate and prompt quotations tailored to customer needs.
- Enter and manage customer orders in the system with precision and efficiency.
- Assist the Sales team by providing support with quotations, delivery updates, and order reports.
- Oversee daily customer orders, including confirming orders, tracking shipments, and addressing backorder situations.
- Resolve operational challenges related to the sales process, such as invoicing, returns, and delivery issues.
- Coordinate with departments like supply chain and logistics to guarantee top-tier customer service.
- Participate actively in shipping activities by preparing documentation and ensuring timely communication with the warehouse.
- Conduct regular review calls with customers to maintain strong engagement and address their evolving needs. Requirements - Proven experience in a customer service role, preferably in a call center or similar environment.
- Proficiency in managing order entry and processing systems.
- Strong ability to handle inbound and outbound calls with professionalism.
- Demonstrated skill in resolving customer inquiries and operational issues effectively.
- Familiarity with coordinating shipment tracking and order status updates.
- Excellent communication and interpersonal skills to build positive customer relationships.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and time management skills to meet deadlines consistently. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Deliver outstanding service to customers across various markets by collaborating with internal teams and external partners.
- Develop and nurture strong relationships with customers to ensure satisfaction and loyalty.
- Prepare accurate and prompt quotations tailored to customer needs.
- Enter and manage customer orders in the system with precision and efficiency.
- Assist the Sales team by providing support with quotations, delivery updates, and order reports.
- Oversee daily customer orders, including confirming orders, tracking shipments, and addressing backorder situations.
- Resolve operational challenges related to the sales process, such as invoicing, returns, and delivery issues.
- Coordinate with departments like supply chain and logistics to guarantee top-tier customer service.
- Participate actively in shipping activities by preparing documentation and ensuring timely communication with the warehouse.
- Conduct regular review calls with customers to maintain strong engagement and address their evolving needs. Requirements - Proven experience in a customer service role, preferably in a call center or similar environment.
- Proficiency in managing order entry and processing systems.
- Strong ability to handle inbound and outbound calls with professionalism.
- Demonstrated skill in resolving customer inquiries and operational issues effectively.
- Familiarity with coordinating shipment tracking and order status updates.
- Excellent communication and interpersonal skills to build positive customer relationships.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and time management skills to meet deadlines consistently. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
5
Customer Service Representative
10606 White Plains, New York
Robert Half
Posted 11 days ago
Job Viewed
Job Description
Description
We are looking for a Bilingual Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers.
Responsibilities:
- Serve as the primary point of contact for tracking deliveries and coordinating with drivers.
- Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses.
- Process orders, issue credits, and create special orders as needed.
- Maintain and update customer information within the internal system.
- Escalate issues to the appropriate teams when necessary to ensure resolution.
- Collaborate with drivers and other team members to support dispatching tasks.
- Conduct administrative tasks related to customer service operations.
- Participate in on-site training sessions to learn system navigation and role responsibilities.
Requirements - Previous experience in a call center environment or handling back-to-back customer calls.
- Strong communication skills with the ability to speak clearly and effectively.
- Familiarity with order entry and customer service practices.
- Ability to handle inbound and outbound calls efficiently and professionally.
- Proficiency in navigating internal systems and managing customer data.
- Administrative experience in a customer-facing role is preferred.
- Excellent problem-solving skills and attention to detail. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a Bilingual Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to support our department by managing customer interactions, tracking deliveries, and collaborating with drivers.
Responsibilities:
- Serve as the primary point of contact for tracking deliveries and coordinating with drivers.
- Manage customer inquiries through inbound and outbound calls, ensuring timely and accurate responses.
- Process orders, issue credits, and create special orders as needed.
- Maintain and update customer information within the internal system.
- Escalate issues to the appropriate teams when necessary to ensure resolution.
- Collaborate with drivers and other team members to support dispatching tasks.
- Conduct administrative tasks related to customer service operations.
- Participate in on-site training sessions to learn system navigation and role responsibilities.
Requirements - Previous experience in a call center environment or handling back-to-back customer calls.
- Strong communication skills with the ability to speak clearly and effectively.
- Familiarity with order entry and customer service practices.
- Ability to handle inbound and outbound calls efficiently and professionally.
- Proficiency in navigating internal systems and managing customer data.
- Administrative experience in a customer-facing role is preferred.
- Excellent problem-solving skills and attention to detail. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
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6
Customer Service Representative
07666 Teaneck, New Jersey
Interstate Waste Services, Inc.
Posted 19 days ago
Job Viewed
Job Description
**Overview**
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
**Essential Job Summary:**
We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based in the our Teaneck office 40-hour work week; some weekends are applicable.
**Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**
+ Handle all phone, email, and chat inquiries providing an expedited resolution.
+ Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
+ Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.
+ Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
+ Provide service and pricing recommendations to new and existing customers.
+ Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
+ Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
+ Adapt to frequent changes in the work environment as company continues to grow and expand.
+ Perform additional duties as assigned.
**Requirements and Qualifications:**
+ Minimum of 1-3 years' experience working in a customer facing role, preferably in a call center.
+ College degree a plus
+ Impeccable communication skills, both written and verbal.
+ Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
+ Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
+ Ability to provide superior customer service through active listening and purposeful remedy.
+ Ability to be agile and work in ambiguous environments.
+ Affinity for quality and customer service.
+ Passionate, empathetic, understanding, and compassionate.
+ A self-starter with strong prioritization, time management, and organizational skills.
+ Enthusiastic team player with a strong sense of ownership and can-do attitude.
+ Fluency in English; bilingual Spanish or Mandarin is a plus.
**Additional Information**
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
_Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training_
**Salary Range Minimum**
USD $22.50/Hr.
**Salary Range Maximum**
USD $24.00/Hr.
**ID** _2025-3802_
**Job Locations** _US-NJ-Teaneck_
**Category** _Customer Service/Support_
**Position Type** _Regular Full-Time_
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
**Essential Job Summary:**
We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience. The position is based in the our Teaneck office 40-hour work week; some weekends are applicable.
**Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**
+ Handle all phone, email, and chat inquiries providing an expedited resolution.
+ Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
+ Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.
+ Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
+ Provide service and pricing recommendations to new and existing customers.
+ Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
+ Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
+ Adapt to frequent changes in the work environment as company continues to grow and expand.
+ Perform additional duties as assigned.
**Requirements and Qualifications:**
+ Minimum of 1-3 years' experience working in a customer facing role, preferably in a call center.
+ College degree a plus
+ Impeccable communication skills, both written and verbal.
+ Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
+ Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
+ Ability to provide superior customer service through active listening and purposeful remedy.
+ Ability to be agile and work in ambiguous environments.
+ Affinity for quality and customer service.
+ Passionate, empathetic, understanding, and compassionate.
+ A self-starter with strong prioritization, time management, and organizational skills.
+ Enthusiastic team player with a strong sense of ownership and can-do attitude.
+ Fluency in English; bilingual Spanish or Mandarin is a plus.
**Additional Information**
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
_Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training_
**Salary Range Minimum**
USD $22.50/Hr.
**Salary Range Maximum**
USD $24.00/Hr.
**ID** _2025-3802_
**Job Locations** _US-NJ-Teaneck_
**Category** _Customer Service/Support_
**Position Type** _Regular Full-Time_
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7
Customer Service Representative
07509 Paterson, New Jersey
Robert Half
Posted 26 days ago
Job Viewed
Job Description
Description We are looking for a skilled and success-driven Customer Service Representative to join our team in Paterson, New Jersey. This role involves supporting business-to-business (B2B) clients in the interior design, wholesale, and industrial sectors. The ideal candidate will excel at fostering strong customer relationships while ensuring the smooth handling of orders and inquiries.
Responsibilities:
- Provide onboarding support to new customers, including explaining terms and conditions and delivering welcome materials.
- Accurately input customer purchase orders into the SAGE100 system, verifying pricing, payment terms, and shipping details.
- Cultivate trust-based relationships with clients through open and proactive communication.
- Address customer complaints professionally, ensuring timely resolution.
- Perform measurement conversions such as yards, feet, and inches into square feet or meters as required.
- Collaborate with sales, production, shipping, and accounting teams to meet customer needs efficiently.
- Offer assistance to other departments when necessary, contributing to a team-oriented environment. Requirements - Demonstrated experience in customer service within a B2B or manufacturing context.
- Proficiency in Windows operating systems and Microsoft Office, along with accurate typing skills.
- Familiarity with ERP systems such as SAGE100 is advantageous.
- Strong verbal and written communication abilities.
- Capability to multitask and maintain organization in a fast-paced setting.
- Solid math skills and proficiency in measurement conversions.
- A positive attitude and willingness to learn new tools and processes. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide onboarding support to new customers, including explaining terms and conditions and delivering welcome materials.
- Accurately input customer purchase orders into the SAGE100 system, verifying pricing, payment terms, and shipping details.
- Cultivate trust-based relationships with clients through open and proactive communication.
- Address customer complaints professionally, ensuring timely resolution.
- Perform measurement conversions such as yards, feet, and inches into square feet or meters as required.
- Collaborate with sales, production, shipping, and accounting teams to meet customer needs efficiently.
- Offer assistance to other departments when necessary, contributing to a team-oriented environment. Requirements - Demonstrated experience in customer service within a B2B or manufacturing context.
- Proficiency in Windows operating systems and Microsoft Office, along with accurate typing skills.
- Familiarity with ERP systems such as SAGE100 is advantageous.
- Strong verbal and written communication abilities.
- Capability to multitask and maintain organization in a fast-paced setting.
- Solid math skills and proficiency in measurement conversions.
- A positive attitude and willingness to learn new tools and processes. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
8
Alterations Customer Service Representative
07544 Paterson, New Jersey
David's Bridal, LLC.
Posted 2 days ago
Job Viewed
Job Description
BEST. JOB. EVER!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
Physical Demands:
Education & Credentials:
Now that we've popped the question, please say "I do".
Part Time Benefits Include -
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
- Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we've popped the question, please say "I do".
Part Time Benefits Include -
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
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9