310 Customer Service jobs in New Hill

At Dawson’s Electric & Air, we believe peace of mind starts with a team you can count on—and that includes you. We're a locally owned and operated electrical and HVAC service company serving the Triangle area, and we're looking for a friendly, dependable, detail-oriented, full-time, and on-site, Customer Service Representative to join our office team.

This is more than a call center job—you’ll be an essential connection between our customers and our electricians and HVAC technicians, helping ensure every job starts (and ends) on the right foot.

In this role, you’ll be the first point of contact for our customers, making sure every experience—from the initial phone call to post-service follow-up—is smooth, helpful, and professional. You’ll work closely with customers, our dispatcher, as well as our electricians and HVAC technicians to ensure jobs are scheduled efficiently and customers are kept in the loop. This is a full-time, on-site position at our Fuquay-Varina office.

Key Responsibilities

• Inbound Calls:  Answer customer calls with professionalism and care, creating a strong first impression and gathering all necessary details to schedule service appointments accurately. Address questions, concerns, and requests in a timely and helpful manner.

• Outbound Calls:  Make proactive follow-up calls to confirm appointments, follow up on open estimates, and help fill the job board. Reach out to past or pending customers to schedule services and secure work for our electricians and HVAC technicians.

• Happy Calls : Contact customers after their service appointments to ensure everything went smoothly, confirm satisfaction, and resolve any remaining questions or concerns. These follow-ups help us maintain five-star service and build long-term customer relationships.

• Technician Coordination : Communicate daily with electricians and HVAC technicians to align customer needs with technician availability. Help coordinate schedules and ensure everyone has the information they need to succeed in the field.

• Data Management : Maintain accurate, up-to-date notes and job information in our scheduling system to keep operations running smoothly and transparently.

• After-Hours Support : Rotate in after-hours shifts for emergency support.

• Competitive Pay : $37,440 - $50,000 annually, with performance-based bonuses.

• Comprehensive Benefits : Medical, Dental, Vision, 401(k) matching, PTO, Paid Holidays, and Pet Insurance.

• Growth & Training : Continuous learning and development with clear paths for career advancement.

• Work-Life Balance : Flexible scheduling and an open-door policy that respects your time and input.

At Dawson's Electric & Air, family values are at the core of our culture. We promote from within, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger—a team that values you and the impact you make daily.

Ready to join a company where your contributions truly matter? Apply now to start your journey with Dawson's Electric & Air and take your career to the next level!

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Experience with Electrical or HVAC trades preferred

• Experience using ServiceTitan or other home services CRM platforms preferred

• 1-2 years of customer service experience

• Strong communication and interpersonal skills

• Ability to manage multiple tasks in a fast-paced environment

• Must be comfortable making outbound calls to Service Techs in addition to taking inbound service calls

• Proficient in data entry and record-keeping

• Ability to build and maintain positive customer relationships

• Basic understanding of service technician roles and processes

• Valid driver’s license and authorized to work in the U.S.

• Ability to pass a drug and background check

Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

• Handle complex customer inquiries and issues.
• Provide leadership and guidance to junior customer service staff.
• Escalate unresolved issues to appropriate departments.
• Process customer orders, returns, and exchanges.
• Maintain accurate and detailed customer records.
• Respond to customer feedback and resolve complaints effectively.
• Identify opportunities to improve customer service processes.
• Train new customer service representatives.
• Contribute to team goals and performance metrics.

• High school diploma or equivalent; Bachelor's degree preferred.
• 3+ years of experience in customer service, with at least 1 year in a senior or lead role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively.
• Patient, empathetic, and customer-oriented attitude.
• Experience in training or mentoring others is a plus.

Children’s Lighthouse Learning Centers are independently owned and operated, offering a nurturing and safe early learning environment from infants through school-age children. Our philosophy emphasizes character values, strong partnerships with families, and high-quality education. childrenslighthouse.com

As a Customer Service Representative, you'll serve as the center's front-line ambassador, providing exceptional service to prospective and current families. Your role will include in-person and phone/email interactions, administrative support, and communication tasks designed to foster positive relationships.

• Front Desk & Communication:
  • Welcome visitors, conduct center tours, answer phone and email inquiries.
  • Maintain clear and compassionate communication with parents and guardians.
• Administrative Support:
  • Assist with enrollment paperwork and documentation.
  • Manage appointment scheduling, maintain organized records.
  • Support administrative tasks such as bookkeeping, customer accounts, or deposit processing as needed. childrenslighthouse.com
• Problem-Solving & Inquiry Resolution:
  • Address parent concerns or questions promptly and professionally.
  • Liaise with center leadership to resolve issues or escalate when necessary.
• Team Collaboration:
  • Partner with teachers and leadership to ensure effective information flow.
  • Participate in staff meetings, training sessions, and center functions.
• Environment & Brand Representation:
  • Create a positive, welcoming atmosphere that reflects our values and mission.
  • Maintain a professional appearance and demeanor.

• High school diploma or equivalent; post-secondary qualification preferred. Wikipedia
• Prior experience in customer service, reception, or administrative roles.
• Strong verbal and written communication, active listening, and interpersonal skills.
• Proficient computer skills (e.g., MS Office, email systems).
• Organized, detail-oriented, and able to multitask in a dynamic environment.
• Passion for working with families and children, aligned with our center values (e.g., trustworthiness, caring, respect, responsibility).

The Personal Lines CSR at McClintock and Associates Insurance is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and computer proficiency including agency management systems.

• Competitive Pay
• Professional Development
• Job Stability in a growing industry