2217 Customer Service jobs in Newark
Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
We need a Customer Service Representative (CSR) that serves as the first point of contact for customers, addressing questions and concerns related to a company's products or services through phone, email, or chat. Primary responsibilities include resolving issues, offering product information, processing orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key traits for success in this role include empathy, patience, active listening, and proficiency in customer service tools and software.
Duties / Responsibilities:
- Communicate with customers via phone or in person to provide information about products and services, process orders, close accounts, or gather details regarding complaints.
- Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to resolve issues.
- Verify that necessary changes or corrections have been made to effectively resolve customer concerns.
- Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed.
- Escalate unresolved customer issues to the appropriate department for further review and resolution.
- Analyze insurance policy terms to determine whether specific losses are covered under the policy.
- Follow up with customers to respond to inquiries, share updates on claim investigations, or communicate planned adjustments.
- Address customer complaints related to service or billing by facilitating activities such as merchandise exchanges, refunds, or billing corrections.
- Review and compare disputed items with original orders and invoice records; prepare accurate documentation for returned goods.
- Gather and evaluate all relevant information to assess the validity of customer complaints and identify potential contributing factors, such as weather-related impacts on utility bills.
Skills / Requirements / Qualifications
- Active Listening: Fully focusing on what others are saying, taking the time to understand their points, asking relevant questions, and avoiding inappropriate interruptions.
- Verbal Communication: Clearly and effectively conveying information when speaking with others.
- Customer Service Orientation: Proactively seeking opportunities to assist and support customers.
- Persuasion: Influencing others to consider different viewpoints or change their behavior when appropriate.
- Reading Comprehension: Interpreting and understanding written content in work-related documents.
- Critical Thinking: Applying logical reasoning to evaluate options, identify strengths and weaknesses, and develop effective solutions.
- Written Communication: Writing clearly and appropriately based on the needs of the audience.
- Coordination: Aligning personal actions with those of others to work efficiently and collaboratively.
- Social Awareness: Recognizing and understanding the emotions and reactions of others.
- Negotiation: Facilitating discussions to resolve differences and reach mutually beneficial agreements.
Job Zones
Title: Job Zone Two – Some Preparation Needed
Education: These roles typically require a high school diploma.
Related Experience: Some prior work-related experience, knowledge, or skills are usually beneficial. For instance, a teller would gain an advantage from previous experience in customer-facing roles.
Job Training: Positions in this zone generally require a few months to one year of on-the-job training, often working alongside experienced colleagues. Some roles may also be linked to formal apprenticeship programs.
Job Zone Examples: These jobs often focus on applying practical knowledge and interpersonal skills to assist others. Common examples include customer service representatives, retail sales associates, forest firefighters, physical therapist aides, sheet metal workers, and bank tellers.
Company Details
Customer service representative
Posted 9 days ago
Job Viewed
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
Requirements: - High school diploma.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Ability to concentrate for lengthy periods and perform accurately with adequate speed.
- Proficient touch typing skills.
Company Details
Customer Service Representative
Posted today
Job Viewed
Job Description
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all customer questions providing product and service information.
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
- Assist with all sales promotions and visual updates.
- Other duties as assigned.
Physical Demands :
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials:
- High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $16-19/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Customer Service Representative
Posted today
Job Viewed
Job Description
Overview:
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nations leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities:The Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.
#LI-BM2
Qualifications:- High School Diploma or Equivalent.
- Previous Customer Service or Medical Office experience preferred.
- Intermediate Computer skills.
- Experience with Microsoft office - intranet and word documents.
- Ability to effectively communicate in English both orally and in writing.
Prime Healthcare Management Inc offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15.49 to $20.25 per hour. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Employment Status: Full Time Shift: Days Equal Employment Opportunity:Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:
Customer Service Representative
Posted today
Job Viewed
Job Description
Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail
Customer Service Representative
Posted today
Job Viewed
Job Description
Under the direction of the Customer Service Supervisor/ Lead, Customer Service Representatives (CSRs) are responsible for quality service and providing accurate information to customers. CSRs accurately open accounts, explain policies and procedures, Customer Service Representative, Customer Service, Representative, Retail, Service
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Customer Support:Maintain customer files and respond to inquiries. Handle incoming calls, schedule jobs, and follow up on service calls and surveys. Office Administration:Oversee daily office operations and manage supplies. Document communications an Customer Service Representative, Customer Service, Representative, Retail
Be The First To Know
About the latest Customer service Jobs in Newark !
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation's leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
ResponsibilitiesThe Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.
Qualifications- High School Diploma or Equivalent.
- Previous Customer Service or Medical Office experience preferred.
- Intermediate Computer skills.
- Experience with Microsoft office - intranet and word documents.
- Ability to effectively communicate in English both orally and in writing.
Prime Healthcare Management Inc offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15.49 to $20.25 per hour. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Employment StatusFull Time
ShiftDays
Equal Employment OpportunityCompany is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Retail
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
SUMMARY
Join a dynamic and customer-focused team where your contributions are vital to ensuring high levels of client satisfaction and loyalty. This position provides support for customer inquiries, order processing, and service resolution across a range of premium products, with the opportunity to collaborate directly with sales professionals. Ideal for professionals with a strong service orientation, excellent communication skills, and an interest in the luxury goods or wine sector.
RESPONSIBILITIES
- Provide excellent service to internal teams and external clients by addressing inquiries and issues promptly.
- Investigate and resolve customer concerns by identifying causes and implementing solutions to ensure satisfaction.
- Manage routine and specialized customer orders, including follow-ups and adjustments.
- Stay informed about the full range of company products to provide accurate assistance and suggestive selling.
- Support sales representatives by coordinating client communications and providing phone support as necessary.
- Respond quickly to urgent requests and service situations with professionalism and accuracy.
- Assist prospective customers by guiding them on product features and additional services when suitable.
- Contribute positively to a team environment by balancing multiple priorities and adhering to timelines.
- Attend work and appointments reliably and punctually.
- Take on miscellaneous tasks such as front desk coverage and maintaining customer relationships.
QUALIFICATIONS
- High School Diploma or GED required; Associates or Bachelors degree preferred.
- At least two years of experience in a customer service role.
- Prior experience with computer and phone-based support in the luxury goods sector is essential.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong interpersonal and communication abilities, both written and verbal.
- Wine industry background or knowledge of wine products is advantageous.