301 Customer Service jobs in Norfolk
Customer Service Associate
23434 Suffolk, Virginia
Walgreens
Posted 2 days ago
Job Viewed
Job Description
**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1655333BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 118 W CONSTANCE RD,SUFFOLK,VA,23434
**Full District Office Address:** 118 W CONSTANCE RD,SUFFOLK,VA,23434-04411-15446-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 15446-SUFFOLK VA
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1655333BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 118 W CONSTANCE RD,SUFFOLK,VA,23434
**Full District Office Address:** 118 W CONSTANCE RD,SUFFOLK,VA,23434-04411-15446-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 15446-SUFFOLK VA
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0
Customer Service Representative
23606 Newport News, Virginia
Ferguson Enterprises, LLC.
Posted 2 days ago
Job Viewed
Job Description
**Job Posting:**
For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation's top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.
If you're considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.
The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.
This role is approved to be fully remote and can be based anywhere in the United States.
**Responsibilities:**
+ One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
+ Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.
+ Phone Calls: Answering customer calls and assisting with any scenario presented.
+ Emails: Answering customer emails within 24hrs and assisting with any scenario presented.
+ Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
+ Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
+ Capture inbound sales when appropriate.
**Additional Duties:**
+ Demonstrate excellent customer service skills in resolving customer complaints and questions.
+ Practice and ensure compliance with company policies and procedures.
+ Thoroughly understand the Customer Relations manual.
+ Maintain a professional and positive attitude.
+ Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.
**Qualifications:**
+ 2+ years' meaningful work experience preferred.
+ Strong written and verbal communication skills with ability to communicate across all levels of the organization.
+ Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
+ Must be well organized, detail-oriented and have excellent time-management skills.
+ Display a high level of integrity and professionalism.
+ Ability to lead and empower individuals and teams.
+ Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
+ Ability to handle a fast-paced call center environment.
+ Solid understanding or ability to learn Cisco Unified Intelligence Center program.
+ Solid understanding or ability to learn Calabrio program.
+ Ability to be flexible and adaptable as this position often requires multi-tasking.
At Safe Step Walk In Tub, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
-
**Pay Range:**
-
_Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience._
-
$15.00 - $19.04
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
-
_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (
For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation's top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.
If you're considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.
The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.
This role is approved to be fully remote and can be based anywhere in the United States.
**Responsibilities:**
+ One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
+ Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.
+ Phone Calls: Answering customer calls and assisting with any scenario presented.
+ Emails: Answering customer emails within 24hrs and assisting with any scenario presented.
+ Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
+ Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.
+ Capture inbound sales when appropriate.
**Additional Duties:**
+ Demonstrate excellent customer service skills in resolving customer complaints and questions.
+ Practice and ensure compliance with company policies and procedures.
+ Thoroughly understand the Customer Relations manual.
+ Maintain a professional and positive attitude.
+ Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.
**Qualifications:**
+ 2+ years' meaningful work experience preferred.
+ Strong written and verbal communication skills with ability to communicate across all levels of the organization.
+ Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
+ Must be well organized, detail-oriented and have excellent time-management skills.
+ Display a high level of integrity and professionalism.
+ Ability to lead and empower individuals and teams.
+ Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
+ Ability to handle a fast-paced call center environment.
+ Solid understanding or ability to learn Cisco Unified Intelligence Center program.
+ Solid understanding or ability to learn Calabrio program.
+ Ability to be flexible and adaptable as this position often requires multi-tasking.
At Safe Step Walk In Tub, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
-
**Pay Range:**
-
_Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience._
-
$15.00 - $19.04
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
-
_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (
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1
Customer Service Representative
23326 Chesapeake, Virginia
Aston Carter
Posted 3 days ago
Job Viewed
Job Description
Salesforce experience required *
Job Description
As an Customer Service Representative, you will act as the single point of contact for sales teams and customers throughout the order lifecycle, ensuring seamless communication and service delivery.
Responsibilities
+ Coordinate closely with operations and manufacturing sites globally to ensure accurate and timely order fulfillment.
+ Maintain detailed customer records and communications using Salesforce CRM.
+ Process and monitor sales orders through the ERP system, preferably Microsoft Dynamics or other web-based ERP.
+ Respond promptly and professionally to incoming phone calls from customers and internal stakeholders.
+ Provide timely updates on order status, delivery schedules, and production timelines.
+ Proactively communicate with stakeholders to address issues, delays, or special requirements.
+ Submit routine reports to the Sales Operations Manager on order status, backlog, and service performance.
+ Support internal process improvements related to customer communication and service efficiency.
Essential Skills
+ Minimum 2 years of customer service or inside sales support experience, preferably in a manufacturing or industrial environment.
+ Hands-on experience with Salesforce CRM is required.
+ Proficiency with web-based ERP systems, preferably Microsoft Dynamics.
+ Strong written and verbal communication skills.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chesapeake,VA.
Application Deadline
This position is anticipated to close on Aug 20, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
Job Description
As an Customer Service Representative, you will act as the single point of contact for sales teams and customers throughout the order lifecycle, ensuring seamless communication and service delivery.
Responsibilities
+ Coordinate closely with operations and manufacturing sites globally to ensure accurate and timely order fulfillment.
+ Maintain detailed customer records and communications using Salesforce CRM.
+ Process and monitor sales orders through the ERP system, preferably Microsoft Dynamics or other web-based ERP.
+ Respond promptly and professionally to incoming phone calls from customers and internal stakeholders.
+ Provide timely updates on order status, delivery schedules, and production timelines.
+ Proactively communicate with stakeholders to address issues, delays, or special requirements.
+ Submit routine reports to the Sales Operations Manager on order status, backlog, and service performance.
+ Support internal process improvements related to customer communication and service efficiency.
Essential Skills
+ Minimum 2 years of customer service or inside sales support experience, preferably in a manufacturing or industrial environment.
+ Hands-on experience with Salesforce CRM is required.
+ Proficiency with web-based ERP systems, preferably Microsoft Dynamics.
+ Strong written and verbal communication skills.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chesapeake,VA.
Application Deadline
This position is anticipated to close on Aug 20, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
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