Customer Service Representative

31052 Oakwood, Georgia GEICO

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Job Description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Customer Service Representative – Macon, GA
Salary: $17.81 per hour / $35,875 annually


When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Macon, GA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!

Qualifications & Skills:

  • Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent

#geico200


 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.


 

The GEICO Pledge:

Great Company:  At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers:  We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture:  We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:  We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

  • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
  • Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
  • Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
  • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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Customer Service Representative

30096 Duluth, Georgia Crash Champions

Posted 2 days ago

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Job Description

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.00/Hr.
**Posted Max Pay Rate** USD $4.25/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _30096_
**_Location : Address_** _3274 Peachtree Industrial Boulevard_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.00/Hr._
**Posted Max Pay Rate** _USD 24.25/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
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Remote Customer Service Representative 1

30096 Duluth, Georgia $22000 - $28000 hour Virgo & Aries LLC

Posted 21 days ago

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Job Description

Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations! 

Are you a customer-focused superstar with a passion for going above and

beyond to exceed expectations? Are you ready to unleash your potential and

thrive in a remote work environment? If so, we want you on our team!

Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service

Representative, you will be the voice of our brand, providing exceptional

support, and ensuring our customers' satisfaction.

Requirements

What You'll Bring:

● A genuine passion for helping and connecting with people

● Outstanding verbal and written communication skills

● Ability to multitask and problem-solve in a fast-paced environment

● Empathy and patience to handle diverse customer needs

● Previous customer service experience is a plus, but not required

If you're ready to embark on an exciting remote career with a company that

values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!

PC Laptop (No Chromebooks or Mac/Apple Computers)

Hard-Wired Internet Connection (Must have a reliable solid internet 

connection)

Headphones With Microphone

Windows 11 OS

16 GB Ram

We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.

Benefits

● Work remotely from the comfort of your home or preferred location

● Competitive compensation 

● Extensive training and ongoing professional development opportunities

CHOOSE YOUR SCHEDULE!

*APPLICATION PROCESS IS AUTOMATED/ NO INTERVIEW*
Apply Now

Customer Service Representative: Healthcare Scheduling

30143 Gainesville, Georgia Highland Rivers Health

Posted 24 days ago

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Job Description

Permanent
There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference? JOB SUMMARY :The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility which allows the scheduler to direct the call or schedule appointments efficiently.Duties and Responsibilities include:
  • Demonstrate effective problem-solving skills.
  • Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
  • Reschedule and cancel appointments as needed.
  • Return all call center messages in a timely manner.
  • Provides information on Highland Rivers Health programs.
  • Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
  • If applicable, ensures consumers are referred to the clinical team for triage.
  • Utilizes computer software to schedule appointments.
  • Responds to all callers in a professional and compassionate manner.
  • Promotes sense of pride in call center and positive interpersonal relations among all team members.
  • Seek and support changes in call flow processes and communication services.
  • Request direction and supervision when appropriate to perform job duties.
  • Use initiative and good, sound judgment.
  • Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
  • Meet the expectations of our internal and external customers in providing excellent service.

Benefits:
  • Health Insurance through the State Health Benefit Plan of GA
  • Flexible Benefits such as dental, vision, life, critical illness, etc.
  • Retirement Plan with employer matching
  • 4 weeks of Paid Time Off with increase of accruals based on years of service
  • 10 paid holidays
  • 1 personal day
  • Qualifying employer for Public Student Loan Forgiveness
  • NHSC loan forgiveness in qualifying counties.
  • Clinical supervision for candidates on a licensure track.
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Technical Customer Service Representative (2nd Shift)

30024 Suwanee, Georgia Quality Technology Services, LLC

Posted 2 days ago

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Job Description

The **Operations Service Center** **Technical Customer Service Rep (T** **CSR** **)** will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, monitoring alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. In order to resolve unique network and system related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities.
The Operations Service Center is a 7 x 24 x 365 organization, which means the position requires shift work. The OSC staffs for business needs therefore your shift could change. This role is for 2nd Shift: 4P - 1A, M -F.
**RESPONSIBILITIES** , other duties may be assigned.
+ Answer phones and respond to customer requests.
+ Provide technical support to troubleshoot customer issues.
+ Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy.
+ Provide resolution or escalation for incidents as required by QTS Service Level Agreements.
+ Conduct basic troubleshooting and provide detailed notes when escalation is required.
+ Ability to coordinate with upstream provider regarding issues, status, changes.
+ Thorough understanding of QTS products and services; strong familiarity with respective service catalogs.
+ Identifies opportunities for value-added process improvement.
+ Awareness of when to send customer communication based on impact to customer.
+ Identify patterns that could potentially lead to issues and escalate or resolve as needed.
+ Accountable for status of created tickets, follow through, resolution, and closure.
+ Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type.
+ Follow-up with customer inquiries not immediately resolved.
**BASIC QUALIFICATIONS**
+ Associates degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience.
+ One or more years of IT experience in a customer focused role.
+ Experienced with or willing to learn the required software applications, including CA, ServiceNow, etc.
+ Competent in Microsoft Office Suite.
+ Knowledge of a broad array of systems and software troubleshooting is preferred.
+ Familiarity with routing and switching technologies, Domain Name Services (DNS), Firewall technologies.
+ US Citizenship for this position is required by law due to federal customer contracts.
**PREFERRED QUALIFICATIONS**
+ One or more years of experience in data center or similar mission critical environment.
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Ability to make reliable decisions during high-pressure situations.
+ Excellent verbal, written and listening skills along with the ability to take accurate notes.
+ Strong customer care and customer satisfaction capabilities.
+ Able to maintain a sense of urgency.
+ Strong analytical and critical thinking skills.
+ Ability to work independently as well being a strong team player.
+ Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor.
+ Ability to work with frequent interruptions and refocus quickly.
**TOTAL REWARDS**
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive considerations for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) ( Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted ( is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
It's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.
And we'd like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
+ Roth and Traditional 401(k) matching contributions with immediate vesting
+ Every employee is bonus or commission eligible
+ Generous PTO, Paid Volunteer Days Plus Floating Holidays
+ Stock Purchase Plan (SPP)
+ 11 paid Holidays Annually/Holiday compensation when worked
+ Pet and Legal Insurance
+ Q-Rest Sabbatical Program
+ Q-Anniversary Service Award Program
+ Parental Leave for primary and secondary caregivers
+ Military Benefits Package
+ QTS Charitable Matching Gift Program
+ QTS Scholarship for Employee Dependents
+ QTS Crisis Fund
+ Wellness Program
+ Tuition Reimbursement Program
View Now

Technical Customer Service Representative - OSC (First Shift)

30024 Suwanee, Georgia Quality Technology Services, LLC

Posted 2 days ago

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Job Description

The **Operations Service Center Network Analyst (Technical Customer Service Rep or TCSR)** will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. To resolve unique network and system-related challenges and promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities.
The Operations Service Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts:
+ First Shift: 8 AM - 5 PM, days vary
+ Second Shift: 4 PM - 1 AM, days vary
+ Third Shift: Midnight - 9 AM, days vary
This posting is for 1st Shift: Monday - Friday; 8A - 5 P.
**Responsibilities:**
+ Answer phones and respond to customer/employee requests
+ Provide tier 1 technical support to troubleshoot customer/employee issues
+ Respond to internal Helpdesk support tickets
+ Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
+ Provide resolution or escalation for incidents as required by QTS Service Level Agreements
+ Conduct basic troubleshooting and provide detailed notes when escalation is required
+ Thorough understanding of QTS products and services; strong familiarity with respective service catalogs
+ Identify opportunities for value-added process improvement
+ Accountable for the status of created tickets, follow-through, resolution, and closure
+ Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
+ Follow up with customer inquiries not immediately resolved
+ Consistently escalate issues to the appropriate party
+ Consistent accurate judgment on ticket priority
+ Consistent thorough understanding of requests and attention to detail (reassignment counts)
+ Accountable for the status of created tickets, follow-through, resolution, and closure
+ Follow up with non-operations departments to close out aging tickets
+ Ensure that the 15/30 process is utilized for critical/high tickets with OSC engineers
**Basic Qualifications:**
+ 1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person
+ Associate's degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience
+ One or more years of IT experience in a customer-focused role
+ Experienced with or willing to learn the required software applications, including CA, ServiceNow, etc.
+ Competent in Microsoft Office Suite
+ Knowledge of a broad array of systems and software troubleshooting is preferred
+ Familiarity with routing and switching technologies, Domain Name Services (DNS), Firewall technologies
+ Must be able to obtain a Public Trust clearance
+ US Citizenship for this position is required by law due to federal customer contracts
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Ability to make reliable decisions during high-pressure situations
+ Excellent verbal, written and listening skills along with the ability to take accurate notes
+ Strong customer care and customer satisfaction capabilities
+ Able to maintain a sense of urgency
+ Strong analytical and critical thinking skills
+ Ability to work independently as well being a strong team player
+ Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
+ Ability to work with frequent interruptions and refocus quickly
**Preferred Qualifications:**
+ One or more years of experience in a data center or similar mission-critical environment
+ One or more of the following Certifications:
+ CompTIA A+ CompTIA Network+ CompTIA Security+ Certification
+ Microsoft 365 Certified: Fundamentals Certification
+ Microsoft Office Specialist Certification
**TOTAL REWARDS**
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
Shift differential pay is eligible for 2nd and 3rd shifts.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all job openings. We are an equal opportunity employer, and all qualified applicants will receive considerations for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
#LI-MW2
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English) ( Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted ( is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.
It's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.
And we'd like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
+ Roth and Traditional 401(k) matching contributions with immediate vesting
+ Every employee is bonus or commission eligible
+ Generous PTO, Paid Volunteer Days Plus Floating Holidays
+ Stock Purchase Plan (SPP)
+ 11 paid Holidays Annually/Holiday compensation when worked
+ Pet and Legal Insurance
+ Q-Rest Sabbatical Program
+ Q-Anniversary Service Award Program
+ Parental Leave for primary and secondary caregivers
+ Military Benefits Package
+ QTS Charitable Matching Gift Program
+ QTS Scholarship for Employee Dependents
+ QTS Crisis Fund
+ Wellness Program
+ Tuition Reimbursement Program
View Now

Moncrief Heating & Air - HVAC Customer Service Representative

30009 Alpharetta, Georgia Ace Hardware

Posted 2 days ago

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Job Description

**Compensation Details:**
$20.00 - $25.00 Per Hour
**Job Description:**
**Who we are**
**Moncrief Heating & Air Conditioning** **is now an Ace Hardware Company.** At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just "have a job," you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.
**What You'll Do:**
**Shift hours: M-F 10AM - 7PM**
+ Provide unmatched customer service.
+ Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
+ Learn all services and product offerings to effectively communicate with our customer base.
+ Respond to customer inquiries by email or telephone providing an unequaled first impression.
+ Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
+ Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
+ Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.
+ Update customer information in the customer service database during and after each call.
+ Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
+ Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
**What you need to succeed:**
+ Two years of customer service and/or field service logistics experience.
+ Strong Computer skills - MS Office, database management, etc.
+ Hours include rotating 8 hour shifts to cover 7am-7pm and a rotating weekend schedule.
+ Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
+ Strategic thinker who possesses the ability to anticipate problems and find solutions.
+ Strong organization skills with attention to detail.
+ Good time-management, possessing the ability to balance priorities.
+ Self-starter and able to work successfully without supervision.
+ Competitive, ambitious and results oriented, energized by achieving and exceeding goals.
+ Preferred skills: Service Titan, Dispatching, Scheduling, Home Services
**Physical Requirements:**
+ Prolonged periods sitting at a desk and working on a computer.
+ Talk and hear, both in person and by telephone.
+ Use hands repetitively to operate standard office equipment.
+ Must be able to lift up to 15 pounds at times.
+ Close vision, distance vision.
**Why should you join our team?**
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
+ Incentive/Commission/Bonus opportunities (Based on role / grade level)
+ 401(k) retirement savings plan with matching company contributions, eligible on your first day!
+ Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
+ Warehouse Merchandise Discount!
+ Paid time off & paid holidays (depending on role and month of hire)
+ Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
+ Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
+ Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
_* Benefits are provided in compliance with applicable plans and policies._
**Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:**
**Create Job Alert ( Ace Hardware Home Services**
Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.
Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.
**Equal Opportunity Employer**
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
**Disclaimer**
_The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires._
_Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview._
_This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity._
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.
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30009 Alpharetta, Georgia McDonald's

Posted 2 days ago

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Job Description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. Description: McDonald's and its independent franchisees care about their employees and that's why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald's or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald's and would recommend working at one of our restaurants. A Crew Team Member at McDonald's is more than just a paycheck - it's a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities.we're committed to becoming America's Best First Job. See a day in the life of a Crew Team Member at McDonald's Requirements: We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever. You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so. So what does a member of our Crew Team get to do? - Connect with customers to ensure they have a positive experience - Help customers order their favorite McDonald's meals - Prepare all of McDonald's World Famous food - Partner with other Crew and Managers to meet daily goals and have fun - Keep the restaurant looking fantastic All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's. Additional Info: This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_0183DF75-97EB-4C89-A56D-A _22723 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
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