150 Customer Service jobs in Oconomowoc

Be part of a fast-growing, family-owned business that's passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we're looking for enthusiastic, detail-oriented professionals to join our team.

Position Overview: As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You'll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.

Key Responsibilities:

• Provide a welcoming and professional customer experience from start to finish
• Guide customers through the collision repair process and answer questions
• Gather vehicle photos and accident details to support estimators
• Keep customers informed of repair status and updates
• Verify insurance, liability, and rental coverage prior to appointments
• Receive and process parts and sublet invoices; verify estimate accuracy
• Conduct final quality control check before vehicle delivery
• Assist with accounts receivable follow-up
• Take on additional tasks and projects as assigned

Ready to grow with us? We're proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.

Primary Responsibility :

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

What You'll Do :

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

• Reports customer feedback to management.

• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

• Assures proper invoicing of accounts by verifying computer-generated invoices.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

• Schedule loads as required.

• Maintain updated reports to ensure all loads are empty and closed.

• Resolve refused product, over, short and damaged (OS&D) orders.

• Follow attendance policy, show up for work on time and ready to work assigned shift.

• Perform other duties as required and assigned.

What Experience and Education You Need :

• High school diploma or general education degree (GED).

• 0-2 years of related work experience.

What Could Set You Apart :

• Ability to work in a fast paced environment.

• Ability to handle multiple tasks at the same time.

• Flexibility and initiative.

• Experience working with challenging customers.

• Excellent communication skills.

• Strong problem solving skills

• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.

• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

• Knowledge of Warehouse Management Systems

• Knowledge of Microsoft Office Suite.

• Desktop computers.

• Accurate typing and data entry skills

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.

EOE/AA M/F/D/V DFW.

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation and we have a dynamic future ahead.

Bradley is a leader in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in our work as a US manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first-name basis in a friendly yet professional environment where your voice matters.

Here's why you'll love working at Bradley:

• Join a company where you'll meet passionate colleagues and partners from diverse backgrounds and experiences.
• Enjoy a generous time off program with the option to purchase additional paid time off. Benefit from twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year's.
• Benefit from work schedules that fully support your work/life balance.
• Receive a competitive salary and a comprehensive benefits package, including medical, dental, life insurance, and a 401(k) with company match, among other perks.

Under direction from the Customer Service Manager, interact with customers and/or sales representatives to provide information regarding products and services. Handles the more technical or complex service questions. Work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. Respond to telephone, e-mail, and facsimile inquiries in a fast-paced office environment.

You will:

• Professionally and expeditiously respond to various customer inquiries regarding general product information, order information, pricing, and website and web tools assistance. At this level, handles the more technical or complex service questions.
• Apply a high level of knowledge and judgement in resolving service, warranty, or technical problems falling within established limits of authority and knowledge.
• Process incoming and replacement orders for a specified, limited scope of company products within corporate guidelines.
• Process order expedite requests from sales representatives and customers.
• Work closely with production teams to meet customer deadlines.
• Process requests for credit memos, returns, and invoices within corporate guidelines.
• Execute order changes, partial shipment requests, cancellation requests within corporate guidelines.
• Provide assistance with tracking of shipments and providing freight related information according to customer requests.
• Promote customer service excellence and positivity throughout the organization and continuously evaluate, identify and lead process improvements that positively impact the customer experience.
• Other related duties and projects as requested.

You have:

• High school diploma or equivalent experience. Associate's Degree or higher preferred.
• 3 or more years experience working in a fast-paced customer service environment.
• 2 or more years of experience working in or supporting a manufacturing or commercial plumbing environment preferred.
• Basic knowledge of Microsoft Office Word, Excel, and PowerPoint.
• Familiar with the internet and work with information presented in websites.
• Polished phone etiquette.

Before joining our team, you must successfully complete pre-employment screenings. These include:

• Background Check: A comprehensive review of any relevant educational credentials, criminal records, and social security validation ensuring alignment with company standards and regulations.
• Drug Screen: Testing for controlled substances to maintain a safe and productive work environment.
• Physical Examination: Verification of physical fitness to perform job responsibilities safely and effectively.

Completion of these requirements is necessary for finalizing employment offers and ensuring compliance with company policies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands/fingers to push, handle or feel, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. The noise level in the work environment is usually moderate.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Watts in it for you:

Competitive compensation based on your skills, qualifications, and experience.

Comprehensive medical and dental coverage, retirement benefits.

Family building benefits, including paid maternity/paternity leave.

10 paid holidays and Paid Time Off.

Continued professional development opportunities and educational reimbursement.

Additional perks such as fitness reimbursements and employee discount programs.

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Requires punctual and consistent attendance
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Knowledge of Workers Compensation fee schedules and regulations
• Effective oral, and written and communication skills
• Good organizational skills and ability to multitask
• Detail Oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries
• Computer/Phone experience required

ABOUT CORVEL:

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Minimal weekday hours required (join for weekends only!)

Generous Team Member discount

$400 bonus for every referral hired with NO LIMIT * Additional terms and conditions apply.

Competitive hourly pay rates & team bonus

Get Paid Early!

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happenapply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers. S/he reports to the Store Manager. The Alterations CSR is responsible for tasks that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

Now that we've popped the question, please say "I do".

Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

True North's mission is to be our communities' first choice for premier fuel and convenience retail. We are committed to continuously improving our guests' experience through growth, quality operations and development of people.

What you do

• Treat every guest like they are the most important person in the store
• Greet all guests with a smile and a genuine thank you when they leave
• Take pride in the store's appearance by following our "True North Ready" standards
• Promote our great deals and specials to each guest
• Live the "Because We Care" motto by always selling age restricted items responsibly
• Ensure the store is fully stocked and help guests find what they need
• Provide our guests with a "Fast, Friendly, Clean" experience each time they visit

What you need

• Positive and enthusiastic attitude
• Willingness to engage guests with friendly conversation and communicate clearly with guests and co-workers
• Desire to work as part of a team to deliver on our service promise of "Fast, Friendly, Clean"
• Ability to count products and make change, as well as read and write English clearly
• Ability to access all areas of the store and handle merchandise weighing up to 50 pounds
• Multitask and balance duties while always making guests the number one priority

What we provide

• Flexible shifts and a variety of schedules
• PAID Training programs to ensure you are successful and have what you need to be a star
• Advancement opportunities
• Ongoing training and development
• A challenging and exciting work environment where guest service is #1
• 401K with Company match *
• Paid vacation*
• Fixed-Benefit Medical and Dental plan available
• Free minimum essential coverage as required by the Affordable Care Act, after 1 year of employment*

*Eligibility requirements must be met

All applicants must be 18 years of age or older (some locations may require 21 years of age or older due to tobacco or alcohol sales) and will be subject to a pre-employment background check at our expense. True North, considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. True North is a veteran-friendly and equal opportunity employer.

Our Core Values

Operate with the highest level of integrity by being honest and fair.

Incorporate excellence in all that we do.

Embrace diversity by respecting the rights and dignity of all people.

Provide for the health and safety of our guests, team and environment.

Reinvest in the communities we serve.

Recognize that profitability is essential to our future success.