Customer Service Representative

60069 Lincolnshire, Illinois Staples, Inc.

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$1,500 Sign on Bonus (paid at 90 days of service) makes the job of ordering supplies easier and more rewarding. While delivering everything from paper, ink, and toner to cleaning supplies and technology. Quill showcases exceptional customer service. Quill had proven to be a trusted partner of Staples since being acquired in 1998. What you'll be doing: * Focus on making outbound calls to non-ordering prospects or existing customers with the objective of driving new business and sales growth. * Create and present custom pricing solutions to potential high growth customers. * Leverage education contracts, including Cooperative Purchasing partnerships and Bids, to acquire new education customers or drive growth for existing. * Leverage solutions that are most meaningful to customers to gain commitment and drive growth and onboard to our account managed teams. * Qualify prospects, from internal and external leads, based on customer size, spend, and potential while routing opportunities to fellow sales team members based on sales qualifiers. * Meet and exceed monthly/quarterly quotas and key metrics. * Maintain accurate and up-to-date records in CRM at all times, including activity logs and pipeline. * Seek ways to constantly improve, absorb, and apply manager and peer led coaching. What you bring to the table: * Highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities. * Strong performance in an environment that requires adaptability to change. * Strong presentation skills. * Self-starter, results oriented. * Strong time management and organizational skills. * Not afraid to ask questions. You view challenges as opportunities. * You know the only way to handle rejection is to try again. * A customer first attitude. * Ability to think dynamically and remain calm under pressure. Qualifications: What's needed- Basic Qualifications * 6 months + of relevant experience * High School Diploma or G.E.D What's needed- Preferred Qualifications * Proven account management experience * Bachelor's degree or equivalent work experience We Offer: * Hourly pay plus sales bonus, based on performance - variable bonus target of approximately $21,000 annually, if all goals and targets are successfully met * Inclusive culture with associate-led Business Resource Groups * Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) * Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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Customer Service Representative

60089 Buffalo Grove, Illinois Wabtec Corporation

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Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: .
It's not just about your career. or your job title.it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters.do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
**Summary:** Like a CSR (Customer Service Representative) I, a CSR II provides the same core customer service support to the organization by responding to customer inquiries about product, price and lead time; accepts, verifies, enters and confirms customer orders; may process warranty and/or return orders and related reimbursements.
This position is normally filled by advancement from CSR I, or, when filled from the outside, requires prior experience. A CSR II works under general supervision and, within a framework of established procedures, is expected to perform a wide variety of general duties with only occasional instruction or assistance. Adequate performance at this level requires a knowledge of VBI's policies and procedures, and the ability to choose among alternatives in solving problems. Additionally, a CSR II should show a fair level of familiarity with Vapor products and know how to view exploded bills-of-material to determine component part numbers.
A CSR II is expected to work productively even in the absence of a supervisor or manager. Employees in this class may be called upon to resolve difficult, sensitive or more complex functions with little supervisory input. Work is normally reviewed only on completion and for overall results.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
+ Receives, processes and verifies the accuracy of orders from customers utilizing VBI's Oracle system and customer purchase orders.
+ Knowledgeable and able to process Commercial, International and Transit & Bus/Relay orders.
+ Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
+ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem and most appropriate solution; following up to ensure resolution.
+ Ensures and provides quality service to both internal and external customers.
**Education/Experience:**
Associates Degree or equivalent, with a minimum three to five years progressive customer service experience
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles.people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Customer Service Representative

60517 Woodridge, Illinois Veolia North America

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**Company Description**
Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.
**Job Description**
The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.
+ Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billing
+ Respond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concerns
+ Navigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processing
+ Manage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and procedures
+ Execute payment processing tasks, including customer credit card transactions, with utmost care and confidentiality
+ Maintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleagues
+ Provide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication
**Qualifications**
+ Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a customer service, manufacturing or distributor setting
+ Demonstrated ability to work under pressure while maintaining high attention to detail
+ Proficiency in Google Suite and general computer operations
+ Superior organizational and time management skills
+ Exceptional verbal and written communication abilities
+ Proven capacity to multi-task and manage shifting priorities effectively
+ Strong teamwork skills and professional demeanor
+ Demonstrated honesty, assertiveness, and systematic approach to work
Preferred Qualifications:
+ Experience in ISO certified standard operating procedures
+ Advanced problem-resolution and critical-thinking skills
+ Proven track record of resolving customer complaints and conflicts with patience and professionalism
The ideal candidate will possess a strong commitment to maintaining the highest standards of customer service while adhering to company policies and procedures. They must demonstrate the ability to work efficiently in a fast-paced environment, consistently delivering accurate results. A thorough understanding of customer relationship management principles and practices is essential for success in this role.
**Additional Information**
**We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity**
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**(Salary Range $ 48,000- $58,000 USD per year plus potential bonus)**
**As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.**
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Customer Service Representative

60684 Chicago, Illinois VCA Animal Hospitals

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Client Service Representative, Part Time
We, at VCA Lake Shore Animal Hospital, are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
Pay range is $16-$19/hour depending on previous experience. We also offer potential increases using a skill-based tier system.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Customer Service Representative

60175 St. Charles, Illinois TruGreen

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100791
1075 Carolina Drive, West Chicago, Illinois 60185
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$29,053.00 - $52,294.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,
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Customer Service Representative

60517 Woodridge, Illinois TruGreen

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Job Description

100791
1030 International Parkway, Woodridge, Illinois 60517
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Competitive wages
+ Opportunities to grow your career
+ Affordable medical and prescription drug plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.
**Job Requirements**
+ High standards for excellence, integrity and customer service
+ Excellent customer service skills
+ Ability to resolve conflict in a professional and decisive manner
+ Foundational sales skills to upsell products and services to meet customer needs
+ Written and verbal communication skills for professional business interactions
+ Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
+ Familiarity with social media applications (Facebook, Instagram, LinkedIn)
+ Ability to learn and apply general knowledge of the company, products and services
+ Ability to read, comprehend and adhere to instructions, processes and procedures
+ Keen attention to detail
+ Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
+ Good organizational and time management skills, including punctuality for on-time attendance
+ Ability to work independently under general supervision and collaboratively as part of a team
+ Ability to talk and type simultaneously when interacting with customers
+ High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
+ Associate degree from a two-year college or technical school preferred
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$30,436.00 - $54,785.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,
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Customer Service Representative

60061 Vernon Hills, Illinois TEKsystems

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Job Description

Description
-This position entails processing (30%) and customer service (70%) incoming phone calls and a few outbound calls.
-Take ownership of assigned operational function and ensure all related work is completed accurately and in a timely manner.
-Process member transactions including check deposits, wire transfers and ACH transactions.
-Monitor assigned exception reports and process corrections and adjustments as necessary.
-Review and evaluate check held in Deposit Anywhere portal.
-The incoming calls are surrounding wire Transfers. On the call they are transferred over from the call center department and then verify the member. Then take detailed information about the wire calls such as account and routing number. Lots of typing and repeat. About 4 mins phone calls.
Skills & Qualifications
Must have skills:
-Customer service experience - at least 2 years of experience, retail experience is ideal
-Banking experience
-Typing
-Computers skills
SOFT SKILLS
-Team environment, work very closely with others
-Coachable
-Positive attitude
-Good communication - speak up if you don't know something
-Multi-task
-Professional written and verbal communication
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Vernon Hills,IL.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative

60173 Schaumburg, Illinois TEKsystems

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What You'll Be Doing
Email & Case Resolution
+ Handle a high volume of customer emails and manage cases using Salesforce.
+ Assist drivers with a wide range of issues - from vehicle orders to impound situations - and guide them toward the right solutions.
+ Make outbound follow-up calls to ensure resolution and customer satisfaction.
Problem Solving & Research
+ Investigate customer issues by collaborating with internal departments.
+ Think creatively and independently to resolve complex cases.
+ Use multiple systems and databases to gather and input information.
Administrative & System Support
+ Create vehicle selectors, process billing changes, generate reports, and update driver data.
+ Distribute insurance cards and contact drivers to collect missing information.
+ Communicate daily via MS Teams with internal and external stakeholders.
What You Bring
+ 2+ years of office-based customer service experience.
+ Strong written communication skills and email etiquette.
+ Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort working across multiple monitors and systems.
+ Ability to type at least 40 WPM (typing test required).
+ High school diploma required.
Bonus Points For Experience With:
+ Salesforce or other CRM platforms.
+ Fleet services or vehicle-related customer support.
Top Skills
+ Customer Service & Resolution
+ Email Communication
+ Data Entry & Documentation
+ CRM (Salesforce)
+ Microsoft Office Suite
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative

60090 Wheeling, Illinois TEKsystems

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About the Role
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) with experience in custom products and orders. This role is ideal for someone who thrives in a fast-paced, industrial environment and enjoys working closely with both customers and internal teams to ensure seamless order processing and support.
Key Responsibilities
+ Generate accurate customer quotations for requested products or services.
+ Enter sales orders into the ERP system, verifying all customer and product details.
+ Send order confirmations and maintain communication throughout the order lifecycle.
+ Resolve discrepancies related to customer purchase orders.
+ Monitor and expedite orders as needed.
+ Collaborate with internal departments to provide technical and order updates.
+ Track shipments and provide proof of delivery upon request.
+ Maintain and update customer data in the database.
+ Manage customer complaints and complete all related documentation.
+ Support the Regional Sales Manager with inquiries during travel.
+ Handle inbound customer service calls, including quotes, orders, and technical questions.
+ Digitally organize job orders and sales documentation daily.
Hours: 8am-4:30pm Monday-Friday
Qualifications
+ Minimum 2 years of experience in inside sales or industrial customer service.
+ Proficient with computers, including word processing and spreadsheets.
+ Strong written and verbal communication skills.
+ Excellent problem-solving and critical thinking abilities.
+ High attention to detail and ability to multitask under pressure.
+ Familiarity with industrial products is a plus.
+ Solid math skills, including unit conversions and pricing calculations (imperial and metric systems).
Why Join Us?
+ Be part of a small, supportive team with a strong sense of camaraderie.
+ Opportunity to transition into a permanent role.
+ Work with a respected manufacturer serving diverse industries including foam, wood, packaging, and food processing.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wheeling,IL.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative

60139 Glendale Heights, Illinois TEKsystems

Posted today

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Job Description

Description
Generate customer quotations based on requested products or services.
Accurately enter sales orders received via email, phone, or fax into the ERP system, ensuring all customer details, billing information, part numbers, and specifications are verified beforehand.
Send order confirmations and maintain clear communication with customers throughout the order lifecycle.
Address and resolve discrepancies or issues related to customer purchase orders.
Monitor and expedite order progress as needed on behalf of customers.
Collaborate with internal departments (e.g., production, scheduling) to respond to customer inquiries regarding technical details or order updates.
Track shipments and provide proof of delivery upon request.
Maintain and update customer data within the management database.
Manage customer complaints and ensure all corresponding documentation is completed.
Support the Regional Sales Manager by handling inquiries while they are remote or traveling.
Handle inbound customer service calls, including call routing, taking orders/messages, providing quotes, and answering technical questions.
Scan and digitally organize job orders and sales documentation daily.
Qualifications
At least 2 years of experience in inside sales or industrial customer service.
Proficient in using computers, including word processing and spreadsheet software.
Strong written and verbal communication abilities with professional correspondence skills.
Excellent analytical and problem-solving capabilities, with sound judgment to make decisions within established parameters.
Strong critical thinking aptitude.
Ability to thrive in collaborative, team-based environments.
Exceptional attention to detail and ability to manage tasks efficiently under pressure.
Familiarity with industrial products preferred.
Solid math skills, including unit conversions and price calculations involving imperial and metric systems.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Glendale Heights,IL.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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