214 Customer Service jobs in Petersburg
Customer Service Advocate
Posted today
Job Viewed
Job Description
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
General Function
The primary focus of this position is to successfully complete customer requests within the lab on behalf of Customer Service. Duties in this position are typically repetitive, requiring analysis and use of individual judgment. Specific duties for this position include use of technology systems, troubleshooting problem jobs, and industry/position required knowledge. Creating partnerships with the lab, fellow peers, and accounts to achieve customer satisfaction. Supervision of this position ranges from general to minimal.
Major Duties and Responsibilities
- Manage customer requests via Salesforce cases to successful outcome.
- Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner.
- Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions)
- Prioritize and problem solve complex customer issues and concerns.
- Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner.
- Conduct professional communication with customers.
- Occasional Modification of jobs to customer specifications.
- Act as a liaison between the Lab, Customer Service, and Internal-company laboratories.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment.
- Observe all company policies, rules, and safety practices.
Basic Qualifications
- High School education or equivalent required
- 4+ years previous related optical experience and/or training
- Data Entry knowledge
- Lab process flow knowledge
- Telephone/Email Etiquette
- Active Listening
- Familiarity with electronic communication methods such as email, instant messaging, and chat services.
- Basic ability to add and subtract.
- Understand decimal numerical sequencing.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
- Ability to communicate effectively in a team environment.
- Ability to use professional language/conduct when communicating externally to customers.
- Keyboarding skills with the ability to do 10 key.
- Basic computer hardware knowledge
Preferred Qualifications
- ABO (AMERICAN BOARD OF OPTICIANRY) Certification
- Microsoft Office programs required (Excel, Word, etc.)
- Gmail and Google Suite of Web Based Applications
- Eclipse Order Entry experience
- Optifacts experience
- Salesforce.com experience
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at or email
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Customer Service Advocate
Posted today
Job Viewed
Job Description
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
The primary focus of this position is to successfully complete customer requests within the lab on behalf of Customer Service. Duties in this position are typically repetitive, requiring analysis and use of individual judgment. Specific duties for this position include use of technology systems, troubleshooting problem jobs, and industry/position required knowledge. Creating partnerships with the lab, fellow peers, and accounts to achieve customer satisfaction. Supervision of this position ranges from general to minimal.
Major duties and responsibilities include:
- Manage customer requests via Salesforce cases to successful outcome.
- Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner.
- Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions)
- Prioritize and problem solve complex customer issues and concerns.
- Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner.
- Conduct professional communication with customers.
- Occasional Modification of jobs to customer specifications.
- Act as a liaison between the Lab, Customer Service, and Internal-company laboratories.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment.
- Observe all company policies, rules, and safety practices.
Basic qualifications include:
- High School education or equivalent required
- 4+ years previous related optical experience and/or training
- Data Entry knowledge
- Lab process flow knowledge
- Telephone/Email Etiquette
- Active Listening
- Familiarity with electronic communication methods such as email, instant messaging, and chat services.
- Basic ability to add and subtract.
- Understand decimal numerical sequencing.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
- Ability to communicate effectively in a team environment.
- Ability to use professional language/conduct when communicating externally to customers.
- Keyboarding skills with the ability to do 10 key.
- Basic computer hardware knowledge
Preferred qualifications include:
- ABO (AMERICAN BOARD OF OPTICIANRY) Certification
- Microsoft Office programs required (Excel, Word, etc.)
- Gmail and Google Suite of Web Based Applications
- Eclipse Order Entry experience
- Optifacts experience
- Salesforce.com experience
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at or email
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Customer Service Analyst
Posted 1 day ago
Job Viewed
Job Description
Our Client is seeking a Customer Service Analyst to join their team. This candidate will be responsible for the following:
Processing business refunds
Researching outstanding balances
Analyzing business accounts
Processing refund packets up to senior management for approval
Additionally, this candidate will be responsible for delivering exceptional service to our customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
Salary is up to $30/HR DOE
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
Associates Degree or Relevant Experience
Beginner to Intermediate Excel
Be able to work into spreadsheets and create basic formulas
Pivot Tables & V-Lookups are a plus
Familiarity with Debits/Credits and working within Computer Systems
Prior Customer Account/Service Experience
Bilingual is a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Customer Service Tech.
Posted 7 days ago
Job Viewed
Job Description
We are a leading producer of security locker systems searching for customer assistance and mechanically savvy people to be a part of our group. Duties will include daily interaction with customers and their guests, giving exceptional client service, daily cash collections, upkeep and cleaning of lockers.
Successful people will be required to have at least one yr. client service experience,excellent interpersonal abilities, be fun, enthusiastic with a good attitude.
Must have effective hearing and speaking abilities, cash handling experience, computer and mechanical abilities, the ability to handle small electrical and mechanical repairs.
Customer Service Associate
Posted 3 days ago
Job Viewed
Job Description
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1654510BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 112 BROWNS WAY RD,MIDLOTHIAN,VA,23114
**Full District Office Address:** 112 BROWNS WAY RD,MIDLOTHIAN,VA,23114-09507-04351-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 04351-MIDLOTHIAN VA
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Highmark Inc.
**Job Description :**
**JOB SUMMARY**
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
**ESSENTIAL RESPONSIBILITIES**
+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1-3 years experience in customer service or call center environment
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
**LANGUAGE REQUIREMENT (Other than English)?**
None
**Travel Requirement**
0% - 25%
**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Rarely
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.27
**Pay Range Maximum:**
$26.88
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J266463
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
R5916
**Employment Type**
Full time
**Worksite Flexibility**
Onsite
**Job Summary**
We are looking for a motivated Customer Service Representative ready to take us to the next level! If you have excellent customer service skills and proficiency in Microsoft Office applications, and are looking for your next career move, apply now.
**Job Description**
We are looking for a **Customer Service Representative** to efficiently handle customer inquiries and provide support related to Low Income Public Housing (LIPH) and the Housing Choice Voucher Program (HCVP). This position will be **Full-Time** and **Onsite** . With employees expected to work onsite 5 days per week.
**What You'll Do**
+ Answer incoming customer phone calls expeditiously following outlined protocols
+ Take appropriate action for each call, where possible resolving inquiries on the first call
+ Respond to customer calls in a courteous manner that conveys empathy and compassion for the customer situation
+ Become knowledgeable of responses needed to answer inquiries related to LIPH and HCVP
+ Follow up on inquiries that were transferred to ensure they have been resolved
+ Maintain customer satisfaction ratings based on explicit criteria set forth by the Authority
+ Attend mandatory training sessions to stay current on Authority policies and practices
+ Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
+ Follow through on commitments made to customers while on the telephone
+ Input data into the Authority computer system to document the details of calls
**What You'll Need**
Required:
+ High School Diploma or completion of GED Program
+ At least one year of experience working in a high-volume call center or front lobby reception area with a multi-line telephone system
+ Answer incoming customer phone calls expeditiously following outlined protocols.
+ Take appropriate action for each call, where possible resolving inquiries on the first call.
+ Respond to customer calls in a courteous manner that conveys empathy and compassion for the customer situation.
+ Become knowledgeable of responses needed to answer inquiries related to LIPH and HCVP.
+ Follow up on inquiries that were transferred to ensure they have been resolved.
+ Maintain customer satisfaction ratings based on explicit criteria set forth by the Authority.
+ Attend mandatory training sessions to stay current on Authority policies and practices.
+ Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
+ Follow through on commitments made to customers while on the telephone.
+ Input data into the Authority computer system to document the details of calls.
+ Answer incoming customer phone calls expeditiously following outlined protocols.
+ Take appropriate action for each call, where possible resolving inquiries on the first call.
+ Respond to customer calls in a courteous manner that conveys empathy and compassion for the customer situation.
+ Become knowledgeable of responses needed to answer inquiries related to LIPH and HCVP.
+ Follow up on inquiries that were transferred to ensure they have been resolved.
+ Maintain customer satisfaction ratings based on explicit criteria set forth by the Authority.
+ Attend mandatory training sessions to stay current on Authority policies and practices.
+ Use established scripts and policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
+ Follow through on commitments made to customers while on the telephone.
+ Input data into the Authority computer system to document the details of calls.
Preferred:
+ Bilingual in English and Vietnamese languages (both written and oral)
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
+ Must be able to communicate with customers/team members over the phone and in person
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
The pay range for this position is $35,000 - $37,440 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law?
**Reasonable Accommodation Statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
**Equal Employment Opportunity Policy Statement**
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
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