Customer Service Representative

33781 Pinellas Park, Florida Graybar

Posted 2 days ago

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Job Description

Make a difference.
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
**In this role you will:**
+ Ensure every customer experience is top notch in quality
+ Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
+ Take an active role in selling Graybar goods and services on inbound calls
+ Provide support on product selection and application
+ Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
**Skills & Requirements**
+ Strong communication skills
+ Ability to handle a variety of customer situations with enthusiasm and tact
+ Some retail or counter sales experience preferred
+ High School education
+ 2 year or 4 year degree preferred
**Shift and Hours:** Monday - Friday; 8 am to 5 pm
**Compensation Details:** The expected rate of pay for this position is $21.00 per hour.
**The** **Value of Graybar:**
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
+ Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.
+ **Life Insurance** coverage for you and options for your family.
+ Save on expenses with **Flexible Spending Accounts** .
+ Enjoy our **Disability Benefits** at no cost to you.
+ Share in our success with P **rofit Sharing Plans** .
+ **401(k) Savings Plan** with company match to help secure your future.
+ **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.
+ Rest and recharge during our **Paid Holidays** throughout the year.
+ Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.
+ Volunteer with **Community Time Off** to give back to the community.
+ **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.
+ Celebrate your and others' achievements with our **Employee Recognition Program** .
+ Reach your career goals with our **Educational Reimbursement** and **Career Development Programs** .
+ And **More Perks** that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
**Why should you join Graybar?**
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
**Apply now and find out what's next for you.**
Equal Opportunity Employer/Vet/Disabled
**_Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**
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Customer Service Representative

New
Saint Petersburg, Florida TempExperts

Posted today

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Job Description

Customer Service Associate

St. Petersburg, FL

Direct Hire

TempExperts is hiring a Customer Service Associate for a growing company in the medical device industry located in St. Petersburg, FL. This position is a great opportunity for someone who enjoys working with customers, processing orders, and ensuring smooth fulfillment and inventory coordination. The role will support rental service operations and requires strong organizational and communication skills. This is a Direct Hire opportunity.

Responsibilities:

  • Provide excellent service by answering questions on product details, pricing, and availability.
  • Enter and process customer orders with accuracy, ensuring documentation is complete for billing and tracking.
  • Coordinate with internal teams to ensure timely order fulfillment.
  • Assist with assignment, tracking, and maintenance of rental inventory.
  • Develop knowledge of company programs and products to support customer needs.
  • Support equipment use and maintenance inquiries as needed.

Qualifications:

  • Bachelor’s degree preferred.
  • 1–2 years of customer service or order processing experience.
  • Strong verbal and written communication skills.
  • Proficiency in computer applications for data entry and inventory/order management.
  • Familiarity with medical or technical products a plus.

TempExperts is an Equal Opportunity Employer.

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Customer Service Representative - Healthcare

33568 Riverview, Florida $16 annum Maximus

Posted 8 days ago

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Job Description

Permanent
Description & Requirements

Customer Service Representative - Healthcare

Location: On-site in Riverview or Tampa, FL

Hourly Base Pay: $1 5.61 plus a $50 new hire bonus and up to 2,200+ in other potential bonuses!*

Schedule: Limited-Service Full-Time schedules available ; the hours, schedule, and targeted start date are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way.

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa ( Netpark ) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday - Sunday, 6 a.m. - 10 p.m.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

  • Competitive Compensation:

  • Base rate 1 5.61 / hr + 10% shift differential for evening shifts

  • 750 new hire bonus and up to 2,200+ in bonus opportunities, including training completion, referrals and more*

  • Tuition Reimbursement - Invest in your ongoing education and development

  • Work/Life Balance Support : Flexible scheduling options!

  • Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage

  • Future Planning: 401k with company match

  • Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays

  • Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

  • Professional Development Opportunities: A supportive environment with career development and promotional opportunities

  • Meaningful Work with Impact: No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A , Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.

- Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCORiverview #CSRroles #BrandEngBilAug #qrtampa #CCOallreqs

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Apply Now

Customer Service Representative - Patient Registration

32541 Seminole, Florida R1 RCM

Posted today

Job Viewed

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Job Description

**Location: Ascension Sacred Heart Emerald Coast**
**Shift Hours: PRN, part-time, flexible schedule**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( #epic #EHRSystems #healthcare #hospitaljobs
#patientregistration #emergencydepartmentcareers
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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Customer Service Representative - Patient Registration

32541 Seminole, Florida R1 RCM

Posted today

Job Viewed

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Job Description

**Location: Ascension Sacred Heart Emeral Coast**
**Shift Hours: PRN, part-time, flexible shifts**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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Customer Service Representative (Clearwater FL)

33765 Clearwater, Florida Waste Connections

Posted 2 days ago

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Job Description

Waste Connections is looking for individuals who have a passion **for Customer Service Representative** , career growth and share our #1 value: **_SAFETY!_** We are looking for a Customer Service Representative to join the team at our location in **Clearwater,** FL. This is a scripted call center position where you will handle inbound calls from our customers.
**THE POSITION:**
This position is the first point of contact for our customers. You will be handling high call volumes along with a steady flow of walk in customers. Additional administrative duties will be required as well. The position is Monday through Friday, 8am to 5pm. Location: Clearwater, FL
**DUTIES AND RESPONSIBILITIES** :
+ Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
+ Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
+ Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
+ Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
+ Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
+ Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
+ A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
**WORKING CONDITIONS AND PHYSICAL EFFORT** :
+ Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
+ CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
+ Also, long periods spent sitting, typing, or looking at a computer screen are common.
**MINIMUM JOB REQUIREMENTS** :
+ 2 years of Customer Service experience in a high volume atmosphere.
+ Experience with MS Word, Excel, and Email _preferred_ . Typing and 10-key skills are required.
+ Excellent organization and communication skills.
+ This position also requires excellent oral and written communication skills as well as ability to read and comprehend technical manuals.
+ Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
+ VETERANS are encouraged to apply.
**_Apply today_** **and Connect with Your Future!**
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.
**Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.**
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Customer Service Representative - Patient Registration

32541 Seminole, Florida R1 RCM

Posted 2 days ago

Job Viewed

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Job Description

**Location: Ascension Sacred Heart Emerald Coast (Miramar Beach)**
**Shift Hours: Variety of Shifts Available**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
View Now
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Customer Service Representative - Bilingual Spanish, Healthcare

33575 Ruskin, Florida Maximus

Posted today

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Job Description

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Monday, September 29, 2025

City

Riverview

State

FL

Country

United States

Working time

Full-time

Description & Requirements


Customer Service Representative – Bilingual Spanish, Healthcare  

Location: On-site in Riverview or Tampa, FL   

Hourly Base Pay: $17. 17 plus a $50 new hire bonus and up to 2,200+ in other potential bonuses!*      

Schedule: Limited-Service Full-Time schedules available ; the hours, schedule, and targeted start date are discussed with recruiter    

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.     

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.  

Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.  

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa ( Netpark ) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.   

Pay and Benefits    

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.   

  • Competitive Compensation:    

  • Base rate $17. 17 / hr + 10% shift ifferential for evening shifts      

  • $750 ew hire bonus and up to 2,200+ in bonus opportunities, including training completion, referrals and more*        

  • Tuition Reimbursement - Invest in your ongoing education and development   

  • Work/Life Balance Support : Flexible scheduling options!   

  • Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage      

  • Future Planning: 401k with company match     

  • Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays      

  • Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs     

  • Professional Development Opportunities: A supportive environment with career development and promotional opportunities     

  • Meaningful Work with Impact: No cold calling, sales, or collection calls!  

*Eligibility requirements apply, ask your recruiter for more details    



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • - Provide  timely   responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses   

  • - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules   

  • - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties   

  • - Assist   caller(s) with filling out online applications and  submitting   electronically to plan provider for processing   

  • - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller   

  • - Refer calls as  required   to CSR Lead   

  • - Maintain up-to-date knowledge of client regulations and policies   

  • - Report problems that occur via the online system so they can be addressed by the  appropriate parties    


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

  • - Ability to work within established turnaround times   

  • - Must have excellent interpersonal skills and the ability to organize simultaneous tasks   

  • - Ability to work as a member of a team    

  • - Must  participate   and certify in internal CCO training to begin this role.    

  • - Medicare will be expected to  participate   in and  certify in   internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.    

  • - May be  required   to work overtime and scheduled holidays.    

  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or  at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.     



  #maxCCORiverview #maxPriority  #CSRroles  #CCORiverview  #CCOallreqs



EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

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Customer Service Representative - Bilingual Spanish, Healthcare

33569 Riverview, Florida Maximus

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Job Description

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Monday, September 29, 2025

City

Riverview

State

FL

Country

United States

Working time

Full-time

Description & Requirements


Customer Service Representative – Bilingual Spanish, Healthcare  

Location: On-site in Riverview or Tampa, FL   

Hourly Base Pay: $17. 17 plus a $50 new hire bonus and up to 2,200+ in other potential bonuses!*      

Schedule: Limited-Service Full-Time schedules available ; the hours, schedule, and targeted start date are discussed with recruiter    

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.     

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.  

Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.  

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa ( Netpark ) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.   

Pay and Benefits    

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.   

  • Competitive Compensation:    

  • Base rate $17. 17 / hr + 10% shift ifferential for evening shifts      

  • $750 ew hire bonus and up to 2,200+ in bonus opportunities, including training completion, referrals and more*        

  • Tuition Reimbursement - Invest in your ongoing education and development   

  • Work/Life Balance Support : Flexible scheduling options!   

  • Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage      

  • Future Planning: 401k with company match     

  • Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays      

  • Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs     

  • Professional Development Opportunities: A supportive environment with career development and promotional opportunities     

  • Meaningful Work with Impact: No cold calling, sales, or collection calls!  

*Eligibility requirements apply, ask your recruiter for more details    



Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • - Provide  timely   responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses   

  • - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules   

  • - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties   

  • - Assist   caller(s) with filling out online applications and  submitting   electronically to plan provider for processing   

  • - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller   

  • - Refer calls as  required   to CSR Lead   

  • - Maintain up-to-date knowledge of client regulations and policies   

  • - Report problems that occur via the online system so they can be addressed by the  appropriate parties    


Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

  • - Ability to work within established turnaround times   

  • - Must have excellent interpersonal skills and the ability to organize simultaneous tasks   

  • - Ability to work as a member of a team    

  • - Must  participate   and certify in internal CCO training to begin this role.    

  • - Medicare will be expected to  participate   in and  certify in   internal Tier I Claims  Part  A , Claims Part B, and Claims DME training  at a later date   to complete your Tier I  training   for this role.    

  • - May be  required   to work overtime and scheduled holidays.    

  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or  at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.     



  #maxCCORiverview #maxPriority  #CSRroles  #CCORiverview  #CCOallreqs



EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

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