182 Customer Service jobs in Pittsboro

Description
Pay Rate : 20.40/hour Work Schedule: Days Time : Monday - Friday - 11:30am - 8pm Work location Type: onsite At least 1 yr of high volume call center experience Excellent communication skills Type at least 35 wpm Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Skills
customer service, call center
Top Skills Details
customer service,call center
Additional Skills & Qualifications
Screening questions for subs:: Q1: Do you have high call volume call center experience? A1: If not, this does not preclude you but will definitely make the job more difficult Q2: Do you have reliable transportation to be onsite 5 days a week? A2: If no, this role is not a good fit Q3: Do you have any preplanned commitments that will bar you from being fully available for training and reverification from 10/20/25 thru 2/13/26? A3; If so, it does not preclude you from being hired, but we need to know what everyone's availability will be. Reverification is blacked out from time off from 12/29/26 thru 1/9/26. Q4: Are you able to commit to a late shift of 11:30am - 8pm for 9-12 months? A4: If not, this will not be the position for you. At least 1 yr of high volume call center experience Excellent communication skills Type at least 35 wpm Interview form ***must be completed to sub*** - Full process - New Interview/selection process for McKesson Cary 1. Candidate fills out form link (they can do this after G2 to start working on it asap) If they have already been subbed they need to go back and do this now. 2. Nicole to receive responses and review 3. Nicole to select candidate for "sell-in" call with McKesson managers 4. McKesson managers will give final offer based on resume review on our call 5. Candidates will be entered into fieldglass and extended pre-ID offers without interviewing with the client 6. Nicole will send out contractor expectations to review with the candidates (attendance policy, mckesson worker expectations, etc.)
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.
Responsibilities:
- Respond to inbound customer inquiries promptly and professionally, offering solutions and support.
- Process orders with precision and efficiency, ensuring accuracy in data entry.
- Handle both inbound and outbound calls to address customer needs and provide relevant information.
- Build strong relationships with customers through consultative communication and understanding their requirements.
- Collaborate with internal teams to resolve issues and improve overall customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Meet or exceed performance metrics, including call response times and customer satisfaction ratings.
- Stay updated on company policies, product offerings, and industry trends to provide informed assistance. Requirements - Previous experience in call center or customer service roles.
- Strong skills in order entry and data management.
- Excellent verbal and written communication abilities.
- Proven ability to handle inbound and outbound calls effectively.
- Familiarity with consultative selling techniques.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency with basic computer applications and systems. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety
Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Now Hiring: Customer Service Representative - Pharmacy Operations**
Adecco Healthcare & Life Sciences is seeking **Customer Service Representative** s to support our client's Pharmacy Operations team. This position plays a key role in ensuring patients receive exceptional service, accurate medication deliveries, and compassionate support.
If you're detail-oriented, empathetic, and have strong communication skills, this is an excellent opportunity to launch or grow your career in healthcare support!
**Location:** Cary, NC
**Pay Rate** : $ 20.40/hour
**Schedule** : Monday - Friday | 11:30 AM - 8:00 PM
**Type:** Temp-to-Hire (based on performance and attendance)
**Responsibilities:**
- Handle inbound and outbound pharmacy calls to assist patients with refills, deliveries, and payment coordination.
- Provide accurate and timely information to patients, clinicians, and internal staff.
- Demonstrate empathy and professionalism in every patient interaction.
- Run medical claims, document call notes, and update patient profiles.
- Respond to inquiries about prescriptions, insurance verification, and billing.
- Identify and escalate adverse events (AEs) and product complaints (PCs) as needed.
- Collaborate with clinical staff and other departments to ensure smooth pharmacy operations.
- Maintain excellent attendance and meet all performance metrics.
**Qualifications:**
- High School Diploma or GED required; Associate degree preferred.
- 1+ year of call center experience (healthcare or pharmacy preferred).
- Strong computer and Microsoft Office skills.
- Excellent verbal and written communication abilities.
- Professional phone demeanor and strong attention to detail.
- Ability to show empathy and patience when working with patients.
- Medical terminology or pharmacy experience a plus.
- Medical claims experience preferred but not required.
**_Ready to join a compassionate team that's improving patient care every day?_**
Apply today through Adecco Healthcare & Life Sciences!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
**Pay Details:** $20.40 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Now Hiring: Customer Service Representative - Pharmacy Operations**
Adecco Healthcare & Life Sciences is seeking **Customer Service Representatives** to support our client's Pharmacy Operations team. This position plays a key role in ensuring patients receive exceptional service, accurate medication deliveries, and compassionate support.
If you're detail-oriented, empathetic, and have strong communication skills, this is an excellent opportunity to launch or grow your career in healthcare support!
**Location** : Cary, NC
**Pay Rate** : $18-$20.40/hour
**Schedule** : Monday - Friday | 11:30 AM - 8:00 PM
**Type** : Temp-to-Hire (based on performance and attendance)
**Responsibilities:**
- Handle inbound and outbound pharmacy calls to assist patients with refills, deliveries, and payment coordination.
- Provide accurate and timely information to patients, clinicians, and internal staff.
- Demonstrate empathy and professionalism in every patient interaction.
- Run medical claims, document call notes, and update patient profiles.
- Respond to inquiries about prescriptions, insurance verification, and billing.
- Identify and escalate adverse events (AEs) and product complaints (PCs) as needed.
- Collaborate with clinical staff and other departments to ensure smooth pharmacy operations.
- Maintain excellent attendance and meet all performance metrics.
**Qualifications:**
- High School Diploma or GED required; Associate degree preferred.
- 1+ year of call center experience (healthcare or pharmacy preferred).
- Strong computer and Microsoft Office skills.
- Excellent verbal and written communication abilities.
- Professional phone demeanor and strong attention to detail.
- Ability to show empathy and patience when working with patients.
- Medical terminology or pharmacy experience a plus.
- Medical claims experience preferred but not required.
**_Ready to join a compassionate team that's improving patient care every day?_**
**_Apply today through Adecco Healthcare & Life Sciences!_**
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria
**Pay Details:** 20.40 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Description
Pay Rate: 20.40/hr
Work Schedule: Days Time : Mon - Fri 11:30am - 8pm
Work location Type: Onsite
1 yr high call volume call center experience experience with outlook and teams at least 30 wpm typing skills great communication skills
Are there any perks to this assignment that would help the supplier better sell your opportunity? The possibility of converting to full time monthly team days that include free lunch onsite gym w/signed waiver
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety
Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving.
Responsibilities:
- Handle high volumes of inbound customer calls with professionalism and efficiency.
- Provide accurate information and resolve customer inquiries in a timely manner.
- Maintain detailed records of customer interactions and ensure data entry is precise.
- Respond to customer emails and other correspondence with clarity and empathy.
- Schedule appointments and manage customer orders using provided systems.
- Utilize Microsoft Excel and Word for documentation and reporting purposes.
- Support both inbound and outbound communication efforts as needed.
- Collaborate with team members to ensure seamless customer service delivery.
- Adhere to company policies and protocols while meeting service quality standards. Requirements - Minimum of one year of experience in a call center or customer service role.
- Proficiency in managing inbound and outbound calls.
- Strong skills in data entry and maintaining accurate records.
- Familiarity with Microsoft Excel and Word.
- Ability to handle email correspondence professionally and effectively.
- Excellent communication and interpersonal skills.
- Strong organizational abilities, including scheduling and order management.
- Commitment to delivering high-quality service and resolving customer concerns. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Requisition Number:**
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Duties include, but are not limited to, answering customer calls and providing prompt issue resolution, data entry, assisting in account reconciliation, preparing reports and invoices, processing new accounts and orders and occasional miscellaneous projects. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.
**Skills/Qualifications**
Required
+ Minimum 1 year customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound, outbound and transferring calls
+ 3 years' Business-to-Business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Fire
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift

Our client is seeking a highly skilled and empathetic Customer Service Representative specializing in Technical Support to join their dynamic team in Durham, North Carolina, US . This role is integral to ensuring our customers receive prompt and effective solutions to their technical challenges. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technological issues. You will be the first point of contact for customers seeking assistance, providing guidance and resolving a wide range of technical inquiries via phone, email, and chat. This position requires a commitment to delivering outstanding customer experiences and a proactive approach to problem-solving. Responsibilities include:

• Answering customer inquiries and providing technical assistance for our client's products and services.
• Diagnosing and troubleshooting hardware, software, and connectivity issues.
• Guiding customers through step-by-step solutions to resolve their technical problems.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Documenting all customer interactions, issues, and resolutions accurately in the CRM system.
• Identifying and reporting recurring technical issues or product defects to improve service and product quality.
• Maintaining a high level of customer satisfaction through effective communication and timely resolution.
• Staying up-to-date on product knowledge and technical updates.
• Contributing to the knowledge base by creating and updating support articles and FAQs.
• Providing feedback to product development teams based on customer interactions.

A strong understanding of common operating systems, software applications, and internet connectivity is essential. Previous experience in a technical support role or customer service environment is highly desirable. Excellent active listening and problem-solving skills are critical. You should be able to explain technical concepts clearly and concisely to a non-technical audience. This role is primarily based in Durham, North Carolina, US , but offers the flexibility of remote work after an initial on-site training period. Our client offers a supportive team environment, ongoing training, and opportunities for career advancement. If you are passionate about technology and helping people, we encourage you to apply.