174 Customer Service jobs in Pleasant Hill
Customer Service Technical Support Administrator
Posted today
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Job Description
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1175855
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location
Customer Service Advisor
Posted today
Job Viewed
Job Description
Geared for the Driven
At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.
Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.
What you’ll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
- Deliver a positive first impression to each guest with a warm, friendly greeting
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge
How you’ll succeed
- Have effective interpersonal, oral communication skills
- You enjoy interacting with people face-to-face
- You are friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- You can occasionally lift up to 50 pounds
- Have full mobility and the ability to work with your hands above your head
- Can stand for extended periods of time and climb stairs
Benefits include:
- Competitive pay & flexible work schedule
- On-the-job training
- Paid biweekly
- Company provided uniforms and tools
- We promote from within - a commitment we are passionate about
- No late evenings
- Paid time off and holidays*
- Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Geared for the Driven
At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.
Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.
What you’ll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
- Deliver a positive first impression to each guest with a warm, friendly greeting
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge
How you’ll succeed
- Have effective interpersonal, oral communication skills
- You enjoy interacting with people face-to-face
- You are friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- You can occasionally lift up to 50 pounds
- Have full mobility and the ability to work with your hands above your head
- Can stand for extended periods of time and climb stairs
Benefits include:
- Competitive pay & flexible work schedule
- On-the-job training
- Paid biweekly
- Company provided uniforms and tools
- We promote from within - a commitment we are passionate about
- No late evenings
- Paid time off and holidays*
- Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Customer Service Representative
Posted today
Job Viewed
Job Description
+ Answer all calls and emails in a timely manner, in adherence to their goals
+ Document all call information according to standard operating procedures
+ Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
+ Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
+ Review all required documentation to ensure accuracy
+ Accurately process, verify, and/or submit documentation and orders
+ Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
+ Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
+ Must be able to navigate through multiple online EMR systems to obtain applicable documentation
+ Enter and review all pertinent information in EMR system including authorizations and expiration dates
+ Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
+ Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
+ Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Additional Skills & Qualifications
+ 1+ years of customer service experience (retail, restaurant are acceptable)
+ Experience with Microsoft Office
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newton,IA.
Application Deadline
This position is anticipated to close on Jul 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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