217 Customer Service jobs in Powhatan

General information

Job Posting Title
Customer Service Representative - Healthcare

Date
Wednesday, July 30, 2025

City
Chester

State
VA

Country
United States

Working time
Full-time

Description & Requirements

Customer Service Representative - Healthcare

Location: On-site in Chester, VA Hourly Base Pay: $15.82/hr. plus $,700+ in potential bonuses!

Schedule : Flexible Limited-Service Full-Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

- Work/Life Balance Support : Flexible schedules that meet your lifestyle!

- Competitive Compensation:

- 15.82/hr. + 10% shift differential for evening shifts

- Up to 2,700+ in bonus opportunities, including training completion, referrals and more

- Great Location & Workplace Perks : Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience

- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage

- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays

- Future Planning: 401k with company match

- Career Growth: A supportive environment with career development and promotional opportunities

- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

- Meaningful Work with Impact: No cold calling, sales, or collection calls required!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledge of client regulations and policies

- Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

- Ability to work within established turnaround times

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks

- Ability to work as a member of a team

- Regular and predictable attendance is required

- Must participate and certify in internal CCO training to begin this role.

- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

- May be required to work overtime and scheduled holidays.

- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary


15.82

Maximum Salary


15.82

• Being available M-F - 9a to 5p PST
• Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
• Impact new processes while helping to build the community and give the community a voice
• Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
• Proactively problem solve
• Works well with a team to collaborate on best practices when answering client issues
• Manage time effectively across multiple communication platforms
• Approach all interactions with empathy and all problems with curiosity

• Strong customer service skills including live chat, email, and phone
• Adept in utilizing multiple systems to gather customer information
• Previous experience in a high volume support role
• Ability to function in a fast-paced environment
• Exceptional verbal and written communications
• Proven problem-solving skills

• The ability to work from anywhere - they have a fully remote team across the globe
• Competitive compensation packages
• Equity - they all own a part of the business
• A generous PTO plan with 31 days off a year
• 401K Plan
• Parental Leave programs
• Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
• Smart, supportive colleagues with diverse backgrounds and experiences
• Equipment provided to complete job duties

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Generous Team Member Discount After First Pay Period
• Dayforce Wallet - Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Sick Days & Holidays
• Pet Benefits

• Responsible for order taking, scheduling, dispatching and customer relations
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
• Resolve transportation conflicts and handle unusual and difficult customer complaints
• Provide customer support to ensure maximum efficiency
• Embraces and enhances a performance based Safety Culture
• Is positive and upbeat in all communications with customers and other departments
• Relentlessly pursues a solution to every issue that a customer brings to them
• Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Identify and communicate repairs and maintenance of logistics communication equipment

• High School education or equivalent required, secondary education preferred
• Two to four years' experience in dispatch or logistics required; construction industry experience preferred
• Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
• Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
• Familiar with geographical areas in Northern Virginia
• Bilingual, English/Spanish a plus
• Must be able to work flexible hours and overtime